In this Cielo Client Community webinar you will learn: - Three technology tools for increasing candidate satisfaction and accelerating TTF - A re-imagined approach to the industry-standard exit interview designed to improve retention and engagement BEFORE an employee chooses to leave

1. CLIENT COMMUNITY WEBINAR
Wednesday, November 15

2. 1WE BECOME YOU™
GOALS
• Provide a new channel for you to
connect with your peers
• Share best-practice case studies across
the Cielo Client Community
AGENDA
• High-Tech & High Touch to Improve
Candidate Engagement
• Harqen
• Call-Em-All
• 6Connex
• High-Tech & High Touch to Improve
Employee Engagement
• Keep In Touch Program
CLIENT COMMUNITY WEBINAR
Liz Bickley
Senior Vice President
Cielo

3. HIGH-TECH & HIGH TOUCH
TO IMPROVE CANDIDATE
ENGAGEMENT

6. 5WE BECOME YOU™
• Froedtert Health operates Eastern
Wisconsin’s only academic medical center
and adult level 1 trauma center, hiring
approximately 4000 employees per year.
• In 2017 Froedtert Hospital was ranked in
Vizient’s list of top academic medical center
members.
• Reporting directly into the SVP, Chief
Human Resource Officer and direct
responsibility for the recruitment team and
talent business partners.
TODAY’S EXPERT
Froedtert
Mark Farrell
Manager, Talent Delivery
Froedtert Health

7. 6WE BECOME YOU™
DIGITAL INTERVIEWS
1. Increase Efficiency
2. Strengthen Employer Brand
3. Gain Valuable Insights
4. Simplify Recruiting Processes
5. Astonish Candidates

8. 7WE BECOME YOU™
HARQEN
Digital Interview Platform
Currently
Utilizing
Environmental
Services
Food Service
Patient Care
Assistant
Patient Access
Services
Representative
Medical
Assistant
Transport
Who Is Next?
Security
Access
Services
Health Unit
Coordinator
Scheduling
Coordinator

9. 8WE BECOME YOU™
ENHANCING THE CANDIDATE EXPERIENCE
Improving Time To Fill
51% 50% 83%
Candidates respond
outside of business
hours & on weekends
Candidates interview
with 24 hours
Candidates interview
within 48 hours

10. 9WE BECOME YOU™
IMPROVING TIME TO FILL AT FROEDTERT
Role/Dept. TTF SLA
TTF Prior to
HarQen
TTF with
HarQen
Difference
Patient Care
Assistant
55 48 44 - 4 days
Environmental
Services
55 50 36 -14 days
Food Service 55 58 35 -23 day

11. 10WE BECOME YOU™
VOICE BROADCASTING &
MASS TEXTING TECHNOLOGY
• Dual Communication
• Schedule Delivery
• Analytics
• Caller ID
• Voicemail Detect
• Audio Library
• Transfer & Connect

12. 11WE BECOME YOU™
CALL-EM-ALL
Currently Using
Clearance Calls
Hiring Event Reminders
What’s Next?
Phone Screen Reminders
Onboarding Status
Report

13. 12WE BECOME YOU™
• Publicly traded, $7.5B healthcare
diagnostics company, with 43,000
employees, committed to empowering
people to take action to improve health
outcomes
• Quest annually serves one in three adult
Americans and half the physicians and
hospitals in the United States
• Reporting to Senior Director of Talent
Acquisition, driving strategy for two job
functions in 5 geographic regions
encompassing 6,000 hires annually
TODAY’S EXPERT
Quest Diagnostics
Michelle Owens
Senior Strategist,
Talent Acquisition
Quest Diagnostics

14. 13WE BECOME YOU™
VIRTUAL CAREER FAIRS
• Virtual career fairs are interactive online platforms that
connect job seekers to you and your opportunities
• They are fully branded, virtual environments where
candidates engage with recruiters
• Full of rich content including employer videos, virtual job
simulations, articles, publications, benefits information,
complete list of job openings, etc.

15. 14WE BECOME YOU™
VIRTUAL CAREER FAIRS
CANDIDATE BENEFITS
• Consumer Experience
• Interact when its convenient, on
their own terms
• Real-time LIVE engagement with
recruiters to ask questions
• One-click to self-schedule
interviews in SkyRecruit
• Seamless transition to a HarQen
phone screen
HR BENEFITS
• Decrease time to fill by building
pipelines and creating talent
communities
• Enhance your employer brand
through a high-tech & high-touch
experience
• Reach thousands of candidates on
a cost-effective platform
• Adapt to the ever-changing
expectations of the current and
future workforces

16. 15WE BECOME YOU™
VIRTUAL CAREER FAIRS WITH 6CONNEX
Building a Talent Pipeline & Enhancing the Candidate Experience
RESULTS
2,000+ attendees
1½ hours average
engagement time

17. Q&A

18. HIGH-TECH & HIGH TOUCH
TO IMPROVE EMPLOYEE
ENGAGEMENT

19. 18WE BECOME YOU™
TODAY’S EXPERTS
Patricia Brady
Client Services Director
Cielo
Laura Timmerman
Delivery Lead, Onboarding
Cielo

20. 19WE BECOME YOU™
WHAT DO THESE VALUES REPRESENT?
19%
$9,800
$1.86m

21. 20WE BECOME YOU™
TURNOVER COST
19%
$9,800
$1.86m
Average Cost to Replace One Employee
Average Turnover in U.S.
Average Total Annual Cost of Turnover at One Organization

22. 21WE BECOME YOU™
PRICE OF LOSING AN EMPLOYEE
Direct Costs
Recruiting
Hiring
Onboarding
Training
Indirect Costs
Productivity
Engagement
& Morale
Knowledge
Customer
Satisfaction

23. 22WE BECOME YOU™
WHY A KEEP IN TOUCH PROGRAM?
Deloitte’s 2017 Global Human Capital Trends Report
• Organizational culture, engagement, and employee brand
proposition are top priorities
• Almost 80% of executives rated employee experience as very
important or important
• Only 22% reported that their organizations were excellent at building
a differentiated employee experience
• 59% of survey respondents reported they were not ready or only
somewhat ready to address the employee experience challenge

24. 23WE BECOME YOU™
WHY A KEEP IN TOUCH PROGRAM?
• Uncover and assess your new hires acclimation to their role and
take timely action
• Enable new hires to openly share what is working well, and where
there may be challenges
• Partner with hiring managers on specific and actionable feedback to
improve the overall experience
• Gain reporting and analysis of new hire feedback individually, as
well as departmentally to understand trends and track progress
• Achieve the ability to link turnover and retention numbers to
business outcomes like patient or customer satisfaction

25. 24WE BECOME YOU™
OVERVIEW OF KIT PROGRAM
• Retention & Engagement Program
• Customizable Program Options
• Survey Questions & Themes
• Outreach Protocol
• Reporting Protocols

26. 25WE BECOME YOU™
SAMPLE REPORT
70%
80%
100% 100%
80%
50%
80%
100%
90% 90% 90%
100%100%
40%
90%
100%
0%
20%
40%
60%
80%
100%
Leadership &
Support
Motivation &
Reason for Staying
Growth &
Recognition
Meaningful Work &
Culture
AVERAGEFAVORABLERESPONSES
(BY%)
SURVEY THEME
Milestone 1 Milestone 2 Milestone 3 Milestone 4

27. Q&A

28. THANK YOU!

29. 28WE BECOME YOU™
CLIENT COMMUNITY REMINDERS
• Our next Service Excellence Survey is launching on
November 28th – We value your feedback!
• Save the Date for our 2018 Talent Rising Summit
• Milwaukee, WI – May 15 &16, 2018
• Registration available in January 2018
• Next Client Community Webinar
• February, 21, 2018
• Registration available in January 2018