2. Tim McGeehan
Executive Vice
President – Retail
Sales
2
3. Safe Harbor
Cautionary Statement Pursuant to the Private
Securities Litigation Reform Act of 1995
This presentation may contain forward-looking statements,
which are subject to risk and uncertainty. A variety of
factors could cause our actual results to differ materially
from the anticipated results expressed in such forward-
looking statements, including, among other things, factors
listed in our Annual Report on Form 10-K filed with the
SEC on 5/02/07. That 10-K describes additional factors
that could cause actual results to differ materially from
those contemplated by the forward-looking statements
made in this presentation.
3
4. History of Growth
ROIC2
Diluted EPS1 21% +4 pts
CAGR 22%
$2.79
21%
20%
19%
$2.27
17% 16%
$1.75
$1.44
$1.11
$1.07
FY02 FY03 FY04 FY05 FY06 FY07
FY02 FY03 FY04 FY05 FY06 FY07
2Fiscal
years 2002 thru 2005 have not been adjusted for FAS 123
1 Pro-forma adjusted for FAS 123 expense
expense
Revenue Growth FY07 Results
15%
($ in billions)
CAGR
Total revenue growth 16%
$35.9
Comp revenue growth 5.0%
$30.8
$27.4
$24.5
Operating income % +23 bps
$20.9
$17.7
Diluted EPS growth 23%
Market share 21%
4
FY02 FY03 FY04 FY05 FY06 FY07
5. The Dallas Story, 2004
Summary
• Objective: Increase
convenience and pursue
market share with new
stores, while lifting the
performance of all stores.
• Actions Taken: Listened to
employees about growth
nodes in the market;
identified 6 new locations
(55% growth).
5
6. The Dallas Story, 2007
• Summary of Results:
• Total market revenue
surpassed goal
•Market share increased
• Annual EVA increased for
the existing stores and for
the entire metro area
• Comp USA will reduce its
local store count to 2
stores (from 10)
• Results varied by market
but were consistently
above plan, including the
impact of cannibalization
6
7. Winning with Customers, Employees
76
Total U.S. Market Share
Customer Satisfaction
20%
19%
20.0%
#1 Driver of Improvement:
Quality of Interaction with
Employees 14%
15.0%
13%
72 72
71
10.0%
7%
6%
6%
5.0% 5%
5% 5%
0.0%
2003 2004 2005 2006
1997 1999 2001 2003 2004 2005 2006
Source: American Customer Satisfaction Index
Fourth Quarter Scores – 2/20/07 (www.theacsi.org) Calendar Year
Reward Zone = 20 million members Retail Turnover
81%
69%
67%
$ Billion
FY05 FY06 FY07
7
8. Optimizing Labor
• 1998: SOPs,
variable labor,
unspecialized
• 2003: customer
centricity,
specialized labor,
high fixed costs
• 2008: finding the
right balance
8
9. Investing for the Future
Core Business Acquisitions and Direct Shareholder
Alliances Returns
• New stores New: • $5.5 billion stock
repurchase
• Services • Capabilities
authorization
• Supply chain • Customers
– $3.0 billion
• Best Buy Mobile • Markets
accelerated
• Best Buy For • Vendor share
Business relationships repurchase
• Geographies • 30% dividend
increase
9
10. Sean Skelley
Senior Vice
President – Services
10
11. Technology: Not Just a Lifestyle…
It’s the infrastructure of life
Home Theater Systems
DVR Gaming System
Desktop
Notebook
Digital Camera
iPhone
Networking
Satellite Radio Phone
11
13. U.S. Services: $50B Market
Geek Home Service
Squad Theater Auto Appliance Centers
Deliver
Repair
Install
Configure
Shared Service Capabilities
13
14. The Services Story
Partnerships
Small Business
Managed Green Migration
Services & Disposal
International
Assurance
Home
Web 2.0
Integration
R&D / New Product Trials
Global Workforce
Customer Focused Agents
BUILD Decision Support
Data Analytics
SERVICES Claims Processing
Call Center
OPERATION Remote Services
C SI
ch Scor
pat Br es
/ Dis an
te m
ting
rm
d
ou ys
G
e/R
MR
fo
S
MyAgent
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tah
en
at
Sc h
k
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em
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ag
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ua
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nn
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B
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Fie
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ity
nd
t
ta
en
ac
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tr
on
C
Services Foundation
14
16. Home Theater: Building Scale
• 3,000 installers today
• Leveraging
capabilities from our
service platform
• Investing in new tools
to improve
productivity
16
