certificate_IT_MANAGEMENT
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IT problem management is the process of managing the lifecycle of all IT problems. It involves detecting problems, prioritizing them, resolving the root causes, and preventing future occurrences. The goal is to minimize the adverse impacts of problems on business operations, and to improve IT service quality.
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certificate_IT_MANAGEMENT
- 1. Muhammad Rizki Nasution IT Problem Management Process Completion Date: 10/15/2014