1. UTILITIESENTERPRISEASSETMANAGEMENT
www.craveinfotech.com
Crave InfoTech offersitsEnterprise AssetManagement
mobilesolutionstoaddressdetailed businessscenarios
experiencedbyUtilitycompanies.
TheCraveInfoTechEnterprise
Asset Management offering for utilities
includescomponentsolutionswhichcanbe
utilizedindividuallyorasaholisticprogram to
addressthemobilitychallengesspecifictothe
industry. The Crave InfoTech suite of
EnterpriseEnterpriseAssetManagement(EAM)solutions
buildsupon more than 15 yearsofdeep
industry experience through customized,
industry-specificprocessesthatarebuiltinto
the applications.We have more than 50
prepackaged, fully-configurable mobile
applicationsapplicationswhichcanbedeployed within
weeksforallbusinessfunctionsinvolvinga
fieldworkforceforapprovalsandlogistics.
ThroughitsheadquartersinNewJerseyanddevelopmentofficesinIndia,
Crave InfoTech isa value-added resellerforallSAP productsand specializesin
Mobility,ERP,BIimplementationsandcloudsolutions.Oursolutionsaredeveloped
specificallyfortheutilityindustryusingSAPtechnologyandsoftware.
1

2. www.craveinfotech.com
ABAPboltondevelopedtosimplifytheworkforceschedulingprocessfullyintegrated
withfrontofficeprocesstopresenttheappointmentsavailableatthatmoment.Themoduleisfully
flexibletoaccommodatechangestotheworkforcescheduleandappointmentslotstoenhancethe
relationshipbetweencustomerserviceandtheworkexecutionteam,mostsuitabletorespondto
theemergencysituationsintimewithoutwaitingfortransportsandsystemdelays.Thekeyfeatures
ofthisadd-onare:
Userfriendlycustom transactiontomaintain
taskandskills,taskduration,andtraveltime
calculation
FullyintegratedwithCIC0andCRM front
officeprocess
Appointment scheduling through, CIC0,
CRMorIVR
UserUsercanview workcenterdatabasedon
DayandWorkCenter.
AbilitytomaketheAdjustmentinSchedule
byDay.
AbilitytocreateSchedulebyworkcenter.
Appointmentslotdisplayisconfigurableup
to50days.
Updates notification and orWork order
operationoperationforeachappointmentschedule,
updatedorcancelledtoreflecttheaccurate
countoftheavailabilityoftheresources.
FlexibleScheduling
Flexibledispatchisaonestopdispatchcockpitwheredispatchercanmanageallthe
activitiesheneedstoperforminSAPincluding
ManagingMasterdata
Managingworkpool–notificationandorders
Dispatchworktotheworkforce
Printworkpacket
CreateTasklistfromtheworkcompleted.
KPIreporting.
FlexibleDispatch
CraveInfoTech'sAssetTrackingisanintegratedsolutionprovidingFlexibleWork
Scheduling,FieldservicemonitoringandAssetTracking.Thesolutionhasbeenspeciallydesigned
keepinginmindthechallengesfacedbyservicecentricorganizations.Belowarethesilentfeatures
ofthissolution.
AssetTracking
2
AboutCraveInfoTech’sEAMcomponentmobile
solutionsforUtilities

3. www.craveinfotech.com
CraveInfoTech'sFieldServiceManager(cFSM)helpsthehighperformingutility
efficientlymanageafter-salesservices.UsingcFSM tobuildandcontroltechnicianschedules
createsmore-efficientoperationswhichworkto improveserviceperformanceand increase
customersatisfaction.Usageofapplicationistomanagetheserviceordercompletion,Time
Reporting,MaterialConfirmation,InventoryMovements(TrucktoTruckTransfer),MeterReading
Entry,MeterInstallation,Removal,Exchanges,TurnOn,TurnOff,ShutoffNonPay,Customer
ComplaintInvestigation,DisconnectionandRe-connections,Permitting,MaintenanceoComplaintInvestigation,DisconnectionandRe-connections,Permitting,Maintenanceorder,
MeasuringpointsandPaymentCollection,SubstationMeasuringpoints,Hydrantmaintenance,
Leakreading,PoleInspection,Pendingandcompletedjobs.JobroutingusingHERE,Google,ESRI
mapintegration.
FullyConfigurable25+ UtilitySpecificand
20+PublicSectorSpecificprocesses
availableonHCPmandSMPplatform
RealtimeinformationsuchasNotifications,
OrderOperation,Work History,Pending
Jobsetc.availabletomaintenancepersonnel
tobemoreproductive
PProvidesflexibilitytofielduserstocustomize
userinterfacetobestfittheirneedsthrough
configurabledesign andhelpsreducethe
vendordependency
Specially designed forfield workforce to
capture completion for 45+ Processes,
Timesheet and Meter Reading Details.
Updateandcreatenewnotificationorwork
orderfromthefield.
Deviceagnosticsolutionanddesignedto
workinonlineaswellasofflinemode.
Map,Routing,inventorMap,Routing,inventory,andmessaging.
FieldServiceManager
Realtime geo positioning offixed and
movableassetsusingGPStechnology
Jobtrackingandjobassignment
Routeoptimization,Vehicleimmobilization,
Geo fencing,Routedeviations,Realtime
trafficconditionsandalerts.
VVehicle maintenance plan and capturing
maintenancedetails.
Built-in scenarios applicable to service
industry.
MonitoringofVehicleparameterssuchas
ignitionOn/Off,speed,fuelsensing,driving
patternetc.
HistoricalHistoricaldataanalysisusingbreadcrumb
trailfunctionality allows investigation of
customercomplaints,disciplineworkforce
baseduponauditableinformation,defend
workforceagainstfalseallegations.
PPre-packaged app minimizesimplementa-
tion timelinesand supportsrealization of
earlyROI

4. www.craveinfotech.com
CraveAssetInspectionsolutionscovertpaper-basedmaintenanceactivitiesfor
prevention,correction,breakdownandcalibrationintoaninformationtechnologysystem which
utilizesmobilityfeatures.
AssetInspection
cMaintenance
CraveInfoTechMaintenanceconvertpaper-basedmaintenanceactivitiesfor
prevention,correction,andbreakdownintoaninformationtechnologysystem whichutilizes
mobilityfeatures.Oursolutioncollectsallmaintenanceactivitiessothatdataandknowledgecan
improveefficiency.
Speciallydesignedformaintenanceworkforceto
captureworkcompletion,timeconfirmation,and
measurementdetails.Updateand createnew
notificationorworkorderfromthefield.
Realtimeinformationsuchasnotifications,order
operation,workhistory,pendingjobsetc.
availableavailabletomaintenancepersonneltobemore
productive.
Providesflexibilitytomaintenanceusersto
customize UserInterfacetobestfittheirneeds
throughconfigurabledesign andhelpsreduce
thevendordependency
Deviceagnosticsolutionanddesignedtoworkin
onlineaswellasofflinemode
Map,Routing,Inventory,andMessaging.
CompleteInspectionworkflow builtinsidethe
cInspectmobileappformaintenancepersonnel
Configurable Industry specific assetlist,job
details.Inspection Checklistas perstandard
operatingprocess(SOP)andInspectiontypes
recommendedbyassetmanufacturersas
applicable.
InspectionjobsdisplayedonthemaptoeasetheInspectionjobsdisplayedonthemaptoeasethe
locationtracking
Barcodeenabled
ProvisiontocapturetheLatLongcoordinates
(position)throughGPSfunctionality
Directionstoroutetothejob,accordingtopriority
andmessagingtogetrealtimealertsfrom head
office.
Captureassetphotobeforeandafterinspection
forrecordsandanalysis/trainingpurpose.
NewNew assetscanbescannedandaddedinthe
assetinventory

5. www.craveinfotech.com 5
CraveInfoTechSolutionsAddressUtilityIndustryChallenges
JOB
DEPARTMENT
TITLE
Responding to the customer
demandsformoreappointments
Increasefieldworkforceproductivity
andrespondtothecustomerservice
spikes
Customer
Service
Long lead time to make
updates to the existing
appointmentsystem
FullyintegratedwithCIC0andCRM
frontofficeprocess
Appointment scheduling through,
CIC0,CRMorIVR
Usercan view work centerdata
basedonDayandWorkCenter.
AbilityAbilityto make the Adjustmentin
SchedulebyDay.
AbilitytocreateSchedulebywork
center.
Lackoffilteringcapabilities
Multipletransactionstoperform
effectivedispatching
Userknowledge is crucialforthe
effectivedispatchin
DispatchUnit Allthefunctionsneededare
notatoneplac
Dispatcherisworkingfromoneplace
tomanageallthedaytodayactivities
Recommendationfunctionalityto
recommendmostsuitableresource
available
Mapintegration
Massupdate
Geographiclocationofthevehicles,
jobsandemployees
Abilitytoassignonthemap
Route
DispatchUnit Lackofintegrationofmapping
systemwithSAP
TrackVehicles,JobsandAssets
AssignJobOnMap
Routeoptimization
AlertsandReports
FleetManagement
Sendcrewpicturetocustome
Monitoringvehcilehealthanddriver
behaviour
Fleet
Management
Lackofinformationtomake
rightdecision
Gets valuable information about
location, speed and ignition to
monitortravelmileageandidling.
Gets information aboutthe driver
behaviourincludingsafetybeltuse,
acceleration,andharshdriving.
HelpsHelpsinmakingtherightdecision
aboutthevehiclemaintenanceand
replacement
Obtaining historicalinformation for
legalandinvestigationpurposes
Real-timetrackingoffieldpersonnel
Fieldpersonnelsafety
Routeoptimization
Operations
Management
Lackofintegrationofmapping
systemwithSAP
Historicaldataanalysisusingbread
crumbtrail.
Real-timetrackingvehicle/employee
movements
Abilitytodefineroutes,andassign
stopstotheroutes.
Productivityimprovementof
supervisosupervisor,Dispatcherandfieldwork-
force.
Reduce driving on the roads by
obtaining optimized routes and
drivingdirections.
Increasenumberofstops/jobsdue
toincreasedefficiency.
IncIncrease customer satisfaction by
giving them real-time location and
statusofthefieldtechnician

6. www.craveinfotech.com 6
CraveInfoTechSolutionsAddressUtilityIndustryChallenges
CraveEAMSolutionComponent
JOB
DEPARTMENT
TITLE
Paperbasedprocess
Theendtoendprocessisnotfully
automated
Availablesolutionsaregenericand
doesnotmeetutilityspecificneeds
Field
workforce
Paperbasedprocessor
partiallydigitizedprocess
Digitaltransformationofallthe
processesrelatedtoUtilityindustry.
WorksOnlineorOfflineandSyncs
real-timewithanyback-endsystem
Pre-packagedappminimizing
implementationimplementationtimelinesresultingin
earlyrealizationofROItobusiness.
Fullyresponsiveanddeviceagnostic
application
Reducestotalcostofownershipup
to80%
Availablesolutionsaregenericand
doesnotmeetindustryspecificneeds
Paperbasedprocessaccountingfor
redundancyofdataandmanualerrors
Increasedturnaroundtimefor
equipment release to production
causinglowerproductionthroughput
PaperPaper based approval process
increases overall maintenance
window
Field
workforce
Paperbasedprocessor
partiallydigitizedprocess
Digitaltransformationofallthe
processesrelatedtoUtilityindustry.
WorksOnlineorOfflineandSyncs
real-timewithanyback-endsystem
Pre-packagedappminimizing
implementationimplementationtimelinesresultingin
earlyrealizationofROItobusiness.
Fullyresponsiveanddeviceagnostic
application
Reducestotalcostofownershipup
to80%
Paper based data entry during
inspection process which is more
pronetomanualerrors
Additionaleffortstoenterthesame
datainSAPsystemorotherbackend
systems
LocatingLocating the rightassetdue for
inspectionspeciallyintheassetheavy
industries
Novalidationtoensureallthe
inspectioncheckpointsarecovered
duringphysicalinspection
Field
workforce
Paperbasedprocessor
partiallydigitizedprocess
Mobileapplicationcovering end to
endSOPforAssetInspection
Fullyresponsiveofflineapplication
Pre-packagedappminimizing
implementationtimelinesresultingin
earlyrealizationofROItobusiness
FullyFully configurable UI from the
back-end
Reducestotalcostofownershipup
to80%
AllCraveInfoTechEAMsolutionscanbe
implementedthroughthecloudoron-premise
ITsystems.
Flexible
Scheduling
Flexible
Dispatch
cFSM cMaintenance cInspectcTrack

7. InadditiontobeingISO9000certifiedSAPPinnacleawardfinalist,CraveInfoTech
hasdeepindustryknowledgeoftheseassetandprocessintenseindustries.
CraveInfoTechhasbeen
selectedasaFINALISTat
SAP Pinnacle Awards
2015 Orlando, Florida,
USA in the Application
Development Partner of
theYearcategory.
Crave InfoTech is the
Finalistfor2014SAPand
GoogleAppsChallenge
for its Asset Tracking
Solution.
OurApplistedintop5
appsgloballyonSAP
appstore
Wehavemorethan15yearsofindustryexperienceandaneight-yeartrackrecord
implementing SAP products,with specializations in Mobility,ERP,business intelligence
implementations,andcloudsolutions.
FollowSAP’sASAP+Implementation
methodology
StrongProjectManagementOrientation
WellDefined Process ofRequirements,
Analysis&Design
EnforceIndustryDevelopmentStandards
RigorousQAProcedures.
StructuredKnowledgeTransfertoIncrease
yourcoreCompetency.
www.craveinfotech.com
AboutStandardProceduresandProcesses
OurHistoryofDeliveringExcellence
Awards&Recognitions
ContactUs
SAPPinnacleAward
Finalist
Applicationlistedin
top5globally
RunnerupinSAP&
GoogleAppContest
6
contact@craveinfotech.com
1844-CRAVEIT(2728348)