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b) THE FOUR Cs OF ONLINE MARKETING
ANIMATIE
Connect 
Convert 
Communicate 
Control 
4C-model
Connect 
1. Connect 
 inspire 
 influenze 
 introduce 
 drive traffic 
How do I find tour operators, 
lodging andso on in the 
country I want to travel to?
Convert 
2. Convert 
 read website info 
 visit product page 
 watch video 
 request info 
 book 
Once I find a nice website, what can I do on 
that website? Find information? Request a 
quote? Book? But.. why book with them?
3. Communicate 
 relationships 
 follow on social 
Communicate 
media 
 seek social 
trust 
 read reviews 
 visitors talk 
about your 
business 
Ok, I checked the website, but have not 
decided yet. So I’d like to keep in touch 
with these guys, so I can find them back 
later.
Control 
4. Control 
 strategy 
 priorities 
 project 
management 
 community 
management 
 content creation 
 maintainance 
Booking a holiday is quite a complex thing. 
So what I like best are the companies that 
have a smooth customer experience.
Connect 
Convert 
Communicate 
Control 
4C-model 
Nice model ;-)
4C’s & online marketing tactics 
Connect 
Advertising 
Convert 
Communicate 
Control 
Strategy, PM 
SEO 
Analytics 
Social Media 
Usability 
E-commerce 
SEA

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CBI Website Promotion - 0 - introduction 4C model

  • 1. b) THE FOUR Cs OF ONLINE MARKETING
  • 3. Connect Convert Communicate Control 4C-model
  • 4. Connect 1. Connect  inspire  influenze  introduce  drive traffic How do I find tour operators, lodging andso on in the country I want to travel to?
  • 5. Convert 2. Convert  read website info  visit product page  watch video  request info  book Once I find a nice website, what can I do on that website? Find information? Request a quote? Book? But.. why book with them?
  • 6. 3. Communicate  relationships  follow on social Communicate media  seek social trust  read reviews  visitors talk about your business Ok, I checked the website, but have not decided yet. So I’d like to keep in touch with these guys, so I can find them back later.
  • 7. Control 4. Control  strategy  priorities  project management  community management  content creation  maintainance Booking a holiday is quite a complex thing. So what I like best are the companies that have a smooth customer experience.
  • 8. Connect Convert Communicate Control 4C-model Nice model ;-)
  • 9. 4C’s & online marketing tactics Connect Advertising Convert Communicate Control Strategy, PM SEO Analytics Social Media Usability E-commerce SEA