The service provider needed help registering with the CQC as they found the website confusing. The assistant met with the provider to determine their services and which forms were required. The assistant helped complete all forms, ensured attachments and DBS forms were included, and checked the forms for accuracy before submission. After an initial meeting, CQC requested additional actions be taken. The assistant helped create a training matrix and implement software to track CQC standards. Once all information was provided, the provider would receive their registration ID.

1. Case Study: Registration for CQC
Situation: I was contacted by the service provider as they needed help with their application
to be registered with the CQC. They found the CQC website confusing and hard to navigate
and were not sure which forms needed to be completed or how much detail was required.
Obstacles: The Service Provider has already been providing supported living but it had
been out of scope of the CQC registration, however they were going to embark on personal
care which is in scope. They realised they would have to updated documentation and now
had to meet quality assurance requirements in line with CQC.
Actions: I had meetings with the service provider to ascertain what they were going to do
and whether they would be classed as a homecare service and I then helped them to
complete all the forms required by typing in all the details ensuring all attachments were with
the forms, ensured they had completed the DBS forms, before applying for registration.
Checked all the forms for accuracy before the service provider sent them to CQC.
Results: The application was received by CQC they set up a meeting with the Registered
Manager and asked for certain actions to be taken, I had a further meeting with the client to
put together an action plan to provide the relevant information to CQC, part of this was to
provide a training matrix which I devised for the client as a excel spreadsheet which could be
sent to the CQC. I also helped them with the software package which was purchased to
keep track of all the CQC Standards. Once all relevant information has been provided to the
CQC they will receive their registration ID.