Carole Osborne has over 15 years of experience in operations control and driving roles for various transportation companies. She is highly motivated and versatile, enjoying working as part of a team and performing well under pressure. Her career history includes roles as an operations controller, panel controller, and bus and coach driver. She is responsible for passenger safety, ensuring vehicles are roadworthy, managing schedules and routes, and providing excellent customer service.

1. CAROLE OSBORNE
5 RUNLEY ROAD,
LUTON,
BEDFORDSHIRE,
LU1 1TU.
07917048114.
08.03.1977
CAREER PROFILE.
I’ma highly motivated experienced and versatile Operations controller and bus,
coach driver and customer serviceoperative. I enjoy working as part of a team
and I performwell under pressure. I possess a good acumen for solving a variety
of problems. I always display initiative and have a very positive attitude to all
challenges. I am generally a hands on and organised person.
CAREER HISTORY.
Oct 15 Present Operations Controller
National Express
Iamresponsiblefor the safety of the coaches and my
Passengers. I amresponsiblefor the coaches are clean and
safefor serviceif the coach is not safe then I need am
responsiblefor following the correct procedurein getting the
coach fixed. I am also responsiblefor covering shifts to make
surethe serviceruns fully and if I am unable to cover any of
the shifts then I haveto spilt them and cover the journeys with

2. the drivers thatare available to me. I am also responsiblefor
reporting sickness. I haveto reportthe daily vehicle defect
reports. I haveto keep network controlcentre informed of any
incidents that may affect the service. I am also the firstpoint of
call if there is a problem with coach or driver and I have dealt
with various problems fromover sold coaches to aggressive
passengers or drunken passengers. I also makesurethe
manning sheets are kept up to date. I also have knowledgeof
working with the Das shiftallocation system, Grampian and
Google programs such as sheets. I keep management informed
of any issues that may ariseduring the day.
June14 Oct 15 Panel Controller
National Express.
As a panel controller for national express on the A1 serviceI
Responsiblefor making surethe serviceruns regardless of the
situation. I haveto make surethat the coaches are fuelled and
safefor operation and if the coach is not safe then I need am
responsiblefor following the correct procedurein getting the
coach fixed. I get shift covered for absences. I have to report
the daily vehicle defect reports. I haveto keep network control
centre informed of any incidents that may affect the service. I
am also the first point of call if there is a problemwith coach
or driver and I have dealt with various problems fromover sold
coaches to aggressivepassengers. I also makesurethe
manning sheets are kept up to date. I also have a knowledgeof
working with the Das shiftallocation systemand Grampian.

3. JULY 13 June14 DRIVER
NATIONAL EXPRESS
I’mresponsiblefor the safe carriageof my passengers from
Luton to Victoria coach station on the A1 service. I have to
work within V.O.S.A driving hours and rules. I am also
responsiblefor checking my coach every day and for any
monies that I have to handle. I have great customer service
skills.
OCT11 JULY 14 bus driver
Uno
I’mresponsiblefor the safe carriageof my passengers. For
doing a firstuse check in the morning. I am responsiblefor
handling money.
APRIL 11 OCT11 Bus Driver.
Centerbus Stevenage
I’mresponsiblefor the safe carriageof my passengers to the
destination. I also deal with somecustomer’s issues and
sometimes complaints.
JUNE 05 APRIL11 Bus Driver
ARRIVA THESHIRES AND ESSEX.
I’mresponsiblefor the safe carriageof my passengers to their
destination. For making sure my bus is safe and within legal
limits.
JAN 05 JUNE 05 CHAUFFEUR
Hallmark executive cars.

4. I was responsiblefor the safety of my vehicle and for my
passengers getting to their destination on time. A lot of my
work was taking people to and fromthe airportfor their
holidays.
Education.
2015 Britishredcross first aidcertificate
2013 Various online learning certificates fromNational Express
( maths Englishcustomer serviceect )
2010 EDI LEVEL 2 NVQ IN PASSENGER CARRING AND VEHICLE
DRIVING (BUS AND COACH)
1993 -1994 DUNSTABLECOLLAGE
Btec (first ) mechanical and electrical engineering
1989-1993 SOUTH LUTON HIGH SCHOOL.
GCSE: -ENGLISH (D)
MATHS (D)
ENGLISH LITERATURE(D)
DESIGN& REALISATION(C)
GEOGRAPHY(D)
TECHONLOGHY(C)
SCIENCE(C)

5. INTERESTS.
Outsideof work I try to keep fit by going to the gymevery week. I enjoy reading
writing running. And socialising.