This document outlines workplace hygiene procedures for a restaurant training program. It discusses understanding workplace hygiene, reporting health issues, preventing contamination, and personal hygiene and hand washing. Sections include an explanation of workplace hygiene, a short film on the topic with a quiz, and an interactive assessment to identify potential contaminations.
This document discusses key aspects of working in a team environment. It identifies several points for discussion around team roles, responsibilities, relationships, communication processes, and structures. The document emphasizes that unity of purpose is the chief distinguishing feature of a team. It also outlines activities that typically take place within teams, including exchanging information, distributing work, building relationships, making decisions, generating ideas, and troubleshooting. The overall purpose is to provide guidance on effectively functioning as part of a cooperative group in the workplace.
Professionalism in medicine encompasses a set of values including competence, integrity, compassion, respect and dedication to service. It emerged as a concept in the 1990s in response to the growing business model of healthcare and need to reinforce ethical principles. Professionalism is important for medical students to understand as it forms the basis of the patient-physician relationship and trust. While professional values have long existed, it is important for students to dedicate themselves to living according to these ideals from the beginning of their training through compassionate care for patients.
The document discusses the importance of hygiene and safety in cleaning procedures. It emphasizes keeping hands clean, taking regular showers, and wearing clean uniforms. Proper use of cleaning equipment and agents is also highlighted, such as using different colored dusters for different surfaces. Safety precautions like wearing gloves and masks are recommended. Thorough cleaning methods like scrubbing from less dirty to more dirty areas are advised. Dilution of disinfectants and scheduled cleaning routines are also covered.
UHI Millennium Institute, Business and Leisure, Tourism and Hospitality Prese...Rob Macpherson
This document discusses tourism and hospitality education programs offered by the University of the Highlands and Islands (UHI). It provides context on the importance of tourism to Scotland and the Highlands region. It then outlines a three stage approach to tourism and hospitality education at UHI, beginning with further education courses and HNCs to embed industry skills, followed by a BA in Tourism and Hospitality Practice with a work placement to link theory and practice, and culminating in BA and MSc programs in leadership and management. The goal is to provide a skilled workforce and future leaders for the tourism and hospitality industries in the Highlands and Scotland.
BPP Professional Education provides training courses and professional qualifications. It offers exam preparation courses for ACCA, CFA, IFRS and ICM. It also provides customized training, business simulations, and non-exam courses. BPP aims to help individuals and organizations through comprehensive training programs that develop professional skills and knowledge applicable in real business contexts.
This document outlines principles and best practices for effective customer service. It discusses 10 fundamentals of customer service, including focusing on customer perceptions and expectations, empowering employees, and maintaining quality. A 10-step approach is also presented: 1) listen to customers, 2) develop the right strategy, 3) set service standards, 4) hire and train staff, 5) foster internal marketing, 6) empower staff, 7) promote a customer-oriented culture, 8) ensure commitment at all levels, 9) measure performance, and 10) continuously differentiate and improve the customer experience. Requirements and the "10 Ps" of effective customer service are also briefly covered.
This document outlines workplace hygiene procedures for a restaurant training program. It discusses understanding workplace hygiene, reporting health issues, preventing contamination, and personal hygiene and hand washing. Sections include an explanation of workplace hygiene, a short film on the topic with a quiz, and an interactive assessment to identify potential contaminations.
This document discusses key aspects of working in a team environment. It identifies several points for discussion around team roles, responsibilities, relationships, communication processes, and structures. The document emphasizes that unity of purpose is the chief distinguishing feature of a team. It also outlines activities that typically take place within teams, including exchanging information, distributing work, building relationships, making decisions, generating ideas, and troubleshooting. The overall purpose is to provide guidance on effectively functioning as part of a cooperative group in the workplace.
Professionalism in medicine encompasses a set of values including competence, integrity, compassion, respect and dedication to service. It emerged as a concept in the 1990s in response to the growing business model of healthcare and need to reinforce ethical principles. Professionalism is important for medical students to understand as it forms the basis of the patient-physician relationship and trust. While professional values have long existed, it is important for students to dedicate themselves to living according to these ideals from the beginning of their training through compassionate care for patients.
The document discusses the importance of hygiene and safety in cleaning procedures. It emphasizes keeping hands clean, taking regular showers, and wearing clean uniforms. Proper use of cleaning equipment and agents is also highlighted, such as using different colored dusters for different surfaces. Safety precautions like wearing gloves and masks are recommended. Thorough cleaning methods like scrubbing from less dirty to more dirty areas are advised. Dilution of disinfectants and scheduled cleaning routines are also covered.
UHI Millennium Institute, Business and Leisure, Tourism and Hospitality Prese...Rob Macpherson
This document discusses tourism and hospitality education programs offered by the University of the Highlands and Islands (UHI). It provides context on the importance of tourism to Scotland and the Highlands region. It then outlines a three stage approach to tourism and hospitality education at UHI, beginning with further education courses and HNCs to embed industry skills, followed by a BA in Tourism and Hospitality Practice with a work placement to link theory and practice, and culminating in BA and MSc programs in leadership and management. The goal is to provide a skilled workforce and future leaders for the tourism and hospitality industries in the Highlands and Scotland.
BPP Professional Education provides training courses and professional qualifications. It offers exam preparation courses for ACCA, CFA, IFRS and ICM. It also provides customized training, business simulations, and non-exam courses. BPP aims to help individuals and organizations through comprehensive training programs that develop professional skills and knowledge applicable in real business contexts.
This document outlines principles and best practices for effective customer service. It discusses 10 fundamentals of customer service, including focusing on customer perceptions and expectations, empowering employees, and maintaining quality. A 10-step approach is also presented: 1) listen to customers, 2) develop the right strategy, 3) set service standards, 4) hire and train staff, 5) foster internal marketing, 6) empower staff, 7) promote a customer-oriented culture, 8) ensure commitment at all levels, 9) measure performance, and 10) continuously differentiate and improve the customer experience. Requirements and the "10 Ps" of effective customer service are also briefly covered.
The document discusses basic rules in baking. It emphasizes following proper measurements and procedures when preparing ingredients. Care must be taken to mix components correctly and bake at the appropriate temperature and duration to produce quality end products. Adhering to fundamental baking techniques helps ensure successful results.
Staff etiquette & manners in hospitalityHarry Singh
This document provides etiquette and manners guidelines for interacting with guests. It discusses maintaining a smile and eye contact, keeping a distance of 2 feet while speaking softly, and avoiding unnecessary gestures. It also addresses posture, hand positioning, and not congregating in groups when guests are not present. When walking, guidelines include pacing evenly, giving right of way, and opening doors. Speech should be soft and polite in all areas. Anticipating guest needs, maintaining professionalism, and refraining from offensive habits are also covered.
1. Health based bakery products are those that provide special health benefits beyond basic nutrition, such as foods for people with certain intolerances or allergies. Common intolerances include gluten and lactose.
2. Bakery products can contribute to a healthier lifestyle, including whole grain and multigrain breads, cakes made with alternative ingredients, and high fiber options.
3. Sugar-free bakery products use natural sweeteners like honey, maple syrup, or artificial sweeteners that are heat-stable for baking. Organic bakery products avoid synthetic additives.
Basic Baking Ingredients and Their FunctionsMariz Pascua
Flour is produced by grinding grains and is classified based on protein content, which determines gluten strength. Different types of flour exist for various baking purposes, such as bread flour for its high gluten content or cake flour for its tender results. Shortening contributes tenderness, volume, and shelf life to baked goods. Sugar provides color, flavor, and moisture retention while leavening agents like baking soda and yeast introduce gas to cause rising through chemical reactions or as living microorganisms. Additional ingredients like milk, eggs, salt further contribute tenderness, structure, flavor and more to baked products.
Occupational Health & Safety PresentationMark Zeeman
Presentation to (New & Old) employees on OH & S issues. An informed package to refresh & introduce others to issues involved within the workplace. It is focused on everyday issues occuring in work. Provides an awareness of rights & responsibilities of employees & employers. It is expected that any issues unresolved will be voiced objectively as possible. The overall intent is to provide a campaign on issues in both safety and health.
Critical Task:
Light an oven safely
Performance Criteria:
1. Hold a lighted match or igniter safely near the burner tube of the oven.
2. At the same time push and turn the oven knob in a counterclockwise direction towards the desired oven temperature setting.
3. Close the oven door gently and with care.
Overall Evaluation:
Excellent Very Good Good Fair Poor
Teacher's Signature:
How Well Did You Perform?
Scoring Rubric 1.1
BREAD AND PASTRY PRODUCTION NC II
K to 12 – Technology and Livelihood Education 1616
Direction: Read the given recipe carefully and list down all the
Learnings from Successful Jobs SearchersBruce Bennett
Are you interested to know what actions help in a job search? This webinar is the summary of several individuals who discussed their job search journey for others to follow. You will learn there are common actions that helped them succeed in their quest for gainful employment.
How to Prepare for Fortinet FCP_FAC_AD-6.5 Certification?NWEXAM
Begin Your Preparation Here: https://bit.ly/3VfYStG — Access comprehensive details on the FCP_FAC_AD-6.5 exam guide and excel in the Fortinet Certified Professional - Network Security certification. Gather all essential information including tutorials, practice tests, books, study materials, exam questions, and the syllabus. Solidify your knowledge of Fortinet FCP_FAC_AD-6.5 certification. Discover everything about the FCP_FAC_AD-6.5 exam, including the number of questions, passing percentage, and the time allotted to complete the test.
IT Career Hacks Navigate the Tech Jungle with a RoadmapBase Camp
Feeling overwhelmed by IT options? This presentation unlocks your personalized roadmap! Learn key skills, explore career paths & build your IT dream job strategy. Visit now & navigate the tech world with confidence! Visit https://www.basecamp.com.sg for more details.
In the intricate tapestry of life, connections serve as the vibrant threads that weave together opportunities, experiences, and growth. Whether in personal or professional spheres, the ability to forge meaningful connections opens doors to a multitude of possibilities, propelling individuals toward success and fulfillment.
Eirini is an HR professional with strong passion for technology and semiconductors industry in particular. She started her career as a software recruiter in 2012, and developed an interest for business development, talent enablement and innovation which later got her setting up the concept of Software Community Management in ASML, and to Developer Relations today. She holds a bachelor degree in Lifelong Learning and an MBA specialised in Strategic Human Resources Management. She is a world citizen, having grown up in Greece, she studied and kickstarted her career in The Netherlands and can currently be found in Santa Clara, CA.
Jill Pizzola's Tenure as Senior Talent Acquisition Partner at THOMSON REUTERS...dsnow9802
Jill Pizzola's tenure as Senior Talent Acquisition Partner at THOMSON REUTERS in Marlton, New Jersey, from 2018 to 2023, was marked by innovation and excellence.
The document discusses basic rules in baking. It emphasizes following proper measurements and procedures when preparing ingredients. Care must be taken to mix components correctly and bake at the appropriate temperature and duration to produce quality end products. Adhering to fundamental baking techniques helps ensure successful results.
Staff etiquette & manners in hospitalityHarry Singh
This document provides etiquette and manners guidelines for interacting with guests. It discusses maintaining a smile and eye contact, keeping a distance of 2 feet while speaking softly, and avoiding unnecessary gestures. It also addresses posture, hand positioning, and not congregating in groups when guests are not present. When walking, guidelines include pacing evenly, giving right of way, and opening doors. Speech should be soft and polite in all areas. Anticipating guest needs, maintaining professionalism, and refraining from offensive habits are also covered.
1. Health based bakery products are those that provide special health benefits beyond basic nutrition, such as foods for people with certain intolerances or allergies. Common intolerances include gluten and lactose.
2. Bakery products can contribute to a healthier lifestyle, including whole grain and multigrain breads, cakes made with alternative ingredients, and high fiber options.
3. Sugar-free bakery products use natural sweeteners like honey, maple syrup, or artificial sweeteners that are heat-stable for baking. Organic bakery products avoid synthetic additives.
Basic Baking Ingredients and Their FunctionsMariz Pascua
Flour is produced by grinding grains and is classified based on protein content, which determines gluten strength. Different types of flour exist for various baking purposes, such as bread flour for its high gluten content or cake flour for its tender results. Shortening contributes tenderness, volume, and shelf life to baked goods. Sugar provides color, flavor, and moisture retention while leavening agents like baking soda and yeast introduce gas to cause rising through chemical reactions or as living microorganisms. Additional ingredients like milk, eggs, salt further contribute tenderness, structure, flavor and more to baked products.
Occupational Health & Safety PresentationMark Zeeman
Presentation to (New & Old) employees on OH & S issues. An informed package to refresh & introduce others to issues involved within the workplace. It is focused on everyday issues occuring in work. Provides an awareness of rights & responsibilities of employees & employers. It is expected that any issues unresolved will be voiced objectively as possible. The overall intent is to provide a campaign on issues in both safety and health.
Critical Task:
Light an oven safely
Performance Criteria:
1. Hold a lighted match or igniter safely near the burner tube of the oven.
2. At the same time push and turn the oven knob in a counterclockwise direction towards the desired oven temperature setting.
3. Close the oven door gently and with care.
Overall Evaluation:
Excellent Very Good Good Fair Poor
Teacher's Signature:
How Well Did You Perform?
Scoring Rubric 1.1
BREAD AND PASTRY PRODUCTION NC II
K to 12 – Technology and Livelihood Education 1616
Direction: Read the given recipe carefully and list down all the
Learnings from Successful Jobs SearchersBruce Bennett
Are you interested to know what actions help in a job search? This webinar is the summary of several individuals who discussed their job search journey for others to follow. You will learn there are common actions that helped them succeed in their quest for gainful employment.
How to Prepare for Fortinet FCP_FAC_AD-6.5 Certification?NWEXAM
Begin Your Preparation Here: https://bit.ly/3VfYStG — Access comprehensive details on the FCP_FAC_AD-6.5 exam guide and excel in the Fortinet Certified Professional - Network Security certification. Gather all essential information including tutorials, practice tests, books, study materials, exam questions, and the syllabus. Solidify your knowledge of Fortinet FCP_FAC_AD-6.5 certification. Discover everything about the FCP_FAC_AD-6.5 exam, including the number of questions, passing percentage, and the time allotted to complete the test.
IT Career Hacks Navigate the Tech Jungle with a RoadmapBase Camp
Feeling overwhelmed by IT options? This presentation unlocks your personalized roadmap! Learn key skills, explore career paths & build your IT dream job strategy. Visit now & navigate the tech world with confidence! Visit https://www.basecamp.com.sg for more details.
In the intricate tapestry of life, connections serve as the vibrant threads that weave together opportunities, experiences, and growth. Whether in personal or professional spheres, the ability to forge meaningful connections opens doors to a multitude of possibilities, propelling individuals toward success and fulfillment.
Eirini is an HR professional with strong passion for technology and semiconductors industry in particular. She started her career as a software recruiter in 2012, and developed an interest for business development, talent enablement and innovation which later got her setting up the concept of Software Community Management in ASML, and to Developer Relations today. She holds a bachelor degree in Lifelong Learning and an MBA specialised in Strategic Human Resources Management. She is a world citizen, having grown up in Greece, she studied and kickstarted her career in The Netherlands and can currently be found in Santa Clara, CA.
Jill Pizzola's Tenure as Senior Talent Acquisition Partner at THOMSON REUTERS...dsnow9802
Jill Pizzola's tenure as Senior Talent Acquisition Partner at THOMSON REUTERS in Marlton, New Jersey, from 2018 to 2023, was marked by innovation and excellence.
Joyce M Sullivan, Founder & CEO of SocMediaFin, Inc. shares her "Five Questions - The Story of You", "Reflections - What Matters to You?" and "The Three Circle Exercise" to guide those evaluating what their next move may be in their careers.
Leadership Ambassador club Adventist modulekakomaeric00
Aims to equip people who aspire to become leaders with good qualities,and with Christian values and morals as per Biblical teachings.The you who aspire to be leaders should first read and understand what the ambassador module for leadership says about leadership and marry that to what the bible says.Christians sh
A Guide to a Winning Interview June 2024Bruce Bennett
This webinar is an in-depth review of the interview process. Preparation is a key element to acing an interview. Learn the best approaches from the initial phone screen to the face-to-face meeting with the hiring manager. You will hear great answers to several standard questions, including the dreaded “Tell Me About Yourself”.