The document discusses cancellation policies for reservations according to the Consumer Protection Act. It states that suppliers can no longer have a blanket "No Refund" policy and are allowed reasonable deposits and cancellation charges. It provides four criteria for calculating a reasonable cancellation penalty: 1) the goods/services reserved, 2) the consumer's cancellation notice length, 3) the provider's ability to find an alternative consumer, and 4) general industry practice. Common hospitality practices include sliding cancellation fees rising closer to the booking date.