The document discusses cancellation policies for reservations according to the Consumer Protection Act. It states that suppliers can no longer have a blanket "No Refund" policy and are allowed reasonable deposits and cancellation charges. It provides four criteria for calculating a reasonable cancellation penalty: 1) the goods/services reserved, 2) the consumer's cancellation notice length, 3) the provider's ability to find an alternative consumer, and 4) general industry practice. Common hospitality practices include sliding cancellation fees rising closer to the booking date.

1. Cancelling a booking or reservation
according to the Consumer Protection Act

2. Suppliers can no longer have a blanket
“No Refunds” policy.
A supplier is entitled to require a
reasonable deposit for reservations and
levy a reasonable cancellation charge.

3. A reasonable cancellation penalty
is calculated with the following
criteria:

4. 1
The nature of the goods or services that
were reserved or booked.

5. 2
The length of notice of cancellation
provided by the consumer.

6. A reasonable cancellation penalty is calculated with the
following criteria:
1. The nature of the goods or services that were reserved or
booked.
2. The length of notice of cancellation provided by the consumer.
3. The reasonable potential for the service provider acting diligently,
to find an alternative consumer between the time of receiving the
notice and the time of the cancellation.
4. The general practice of the relevant industry.
3
The reasonable potential for the service
provider acting diligently, to find an
alternative consumer between the time of
receiving the notice and the time of the
cancellation.

7. 4
The general practice of the relevant
industry.

8. Common practice in hospitality:
• A sliding scale relating for the time of the
cancellation and the date of the booking.
• Cancellation penalties rise closer to the
booking time.

9. Where the supplier gets an alternative
consumer, the one cancelling has to be
refunded in full.
Therefore, the supplier cannot make twice the
fee for the same booking.

10. Full refunds are only compulsory in the
case of death or hospitalisation
of the person the booking
was intended for.