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Customer-Centered Design at HP

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The document discusses customer-centered design practices at HP. It describes how HP's Customer-Centered Design Services group helps product teams incorporate user research, usability testing, and iterative design to improve products and ensure they meet customer needs. The document provides two case studies as examples: designing a complex application suite and merging the support websites of HP and Compaq.

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Customer-Centered Design at HP Nancy L. Clark & Craig B. Neely
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Why is Customer-Centered Design Important?
HP Customer-Centered Design Services (CCDS): Who we are ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Product Development Process: Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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