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Karen Brown received recognition from Michael Landes on June 3rd, 2016 for taking ownership and doing a great job meeting the quality expectation target of 90% or better for May 2016 by keeping her eye on the target and setting an example for others to follow.
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Jeevan Jeevan received a 95% on an assignment dated March 10, 2016. The document provides a student's name, grade received, and date for a single assignment or assessment. In just two sentences, it conveys that Jeevan Jeevan achieved a very high score of 95% on work completed and graded on March 10, 2016.
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Karen Brown received recognition from Gregg Dube on May 2nd, 2016 for receiving perfect scores on two random member surveys in April, thanking her for delivering the memorable experiences that their policyholders demand.
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Karen Brown received an associate recognition from Aron Freeman on June 1st, 2016. Karen is known for always sharing something fun in team chats and bringing positive energy to video team meetings.
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Karen Brown received recognition from Leigh Self for being the top producer in enrolling members into FlexCheck across all of Personal Lines Services in April, with 18 members enrolled. This helps with member retention and reducing call volume, contributing to their 2020 Vision goals. Self thanked Brown for her great work.
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Marin+Search+Certificate+of+Completion (1)
Jeevan Jeevan received a 95% on an assignment dated March 10, 2016. The document provides a student's name, grade received, and date for a single assignment or assessment. In just two sentences, it conveys that Jeevan Jeevan achieved a very high score of 95% on work completed and graded on March 10, 2016.
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Karen Brown received recognition from Gregg Dube on May 2nd, 2016 for receiving perfect scores on two random member surveys in April, thanking her for delivering the memorable experiences that their policyholders demand.
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Karen Brown received an associate recognition from Aron Freeman on June 1st, 2016. Karen is known for always sharing something fun in team chats and bringing positive energy to video team meetings.
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Karen Brown received recognition from Leigh Self for being the top producer in enrolling members into FlexCheck across all of Personal Lines Services in April, with 18 members enrolled. This helps with member retention and reducing call volume, contributing to their 2020 Vision goals. Self thanked Brown for her great work.
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Karen Brown received a congratulatory email from Scott Barber on May 18th, 2015. The email informed Karen that a customer, Will Garth, had left a compliment praising Karen for her excellent customer service in resolving a frustrating billing issue on his Nationwide account. Will specifically noted that Karen was courteous, professional, and thorough in handling the problem.
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Karen Brown received recognition from Scott Barber for continuously improving her call efficiencies at work over the past month by lowering her average handle time by 5 minutes and greatly improving her after call work time. Barber thanked Karen for hitting the target metrics for call efficiency while maintaining a balance with call quality.
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Karen Brown is named Associate of the Month for Team Barber for improving her efficiencies over the past month. She improved her average handle time by 20% over October and 40% since August. Her after call work time also improved by 13% over October and 38% since August.
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Karen Brown received recognition from Scott Barber for improving her ACW by 15% from September to October and improving her AHT by 12%, which were the most improvements on the team. The email congratulates Karen for her "bias for action & passion for results" and encourages her to "keep it going."
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Karen Brown received a congratulatory note from Kristi Fitzgerald on February 10, 2015 thanking her for allowing Kristi to sit with her while Kristi dealt with a computer outage earlier that day.
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Karen Brown received recognition from Scott Barber for providing excellent customer service to a caller two days prior. The caller left a voicemail message for Scott praising Karen for helping him on the phones and doing everything she could to assist him, leaving him happy with the interaction.
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9878747
Karen Brown received a congratulatory email from Scott Barber on May 18th, 2015. The email informed Karen that a customer, Will Garth, had left a compliment praising Karen for her excellent customer service in resolving a frustrating billing issue on his Nationwide account. Will specifically noted that Karen was courteous, professional, and thorough in handling the problem.
7295594
Karen Brown received recognition from Scott Barber for continuously improving her call efficiencies at work over the past month by lowering her average handle time by 5 minutes and greatly improving her after call work time. Barber thanked Karen for hitting the target metrics for call efficiency while maintaining a balance with call quality.
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Karen Brown is named Associate of the Month for Team Barber for improving her efficiencies over the past month. She improved her average handle time by 20% over October and 40% since August. Her after call work time also improved by 13% over October and 38% since August.
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Karen Brown received recognition from Scott Barber for improving her ACW by 15% from September to October and improving her AHT by 12%, which were the most improvements on the team. The email congratulates Karen for her "bias for action & passion for results" and encourages her to "keep it going."
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Karen Brown received a congratulatory note from Kristi Fitzgerald on February 10, 2015 thanking her for allowing Kristi to sit with her while Kristi dealt with a computer outage earlier that day.
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Karen Brown received recognition from Scott Barber for providing excellent customer service to a caller two days prior. The caller left a voicemail message for Scott praising Karen for helping him on the phones and doing everything she could to assist him, leaving him happy with the interaction.