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BMC- Olayan Group - Customer Case Study
- 1. Customer Case Study TheOlayan Group Kyriakos Bassinas Information Systems Manager k.bassinas@olayangroup.com
- 2. Agenda About TheOlayan Group The need of an Enterprise Scheduler Projects steps Lessons learned Summary and questions
- 3. About the OlayanGroup Launched 67 years ago by Suliman S. Olayan Wholly owned multi-national trading & investment Major global investor
- 4. Olayan’s Strategy Maintaina long-term horizon Regard large investments as partnerships Get to know and trust senior management Solid fundamentals
- 5. Olayan’s Portfolio Publicequities Private equities Real estate Fixed income securities Other specialized assets
- 6. Global Reach Athens London New York Riyadh Vienna
- 7. Project need Absenceof an Enterprise workload automation Too many applications to coordinate Manage and coordinate overnight batch process Alert for any EOD batch failure Consolidate and Produce reports on time Self service for business users
- 9. Step 1 –Find the best tools Gartner’s Magic Quadrant for Workload Automation
- 10. Step 2 –Define evaluation criteria Time-based scheduling Event-based scheduling End-to-End Automation driven by Business needs Microsoft 100% compatible Accessible to Business Users Integration with systems such as Misys, e-Front, Navision, Princeton Financials, IBM Cognos, Microsoft Excel etc. Flexible Pricing Auto-diagnose and resolve issues Auditing capabilities
- 11. Step 3 –POC Proof of Concept from each candidate Final candidate selection
- 12. Lessons Learned Complexityof the integration of various systems Business re-engineering Group jobs under logical categories per business All jobs should be assigned to a BIM POC is now always part of our PMP
- 13. Results Syntax &BMC worked closely with Olayan Live in 3 months Unattended overnight batch process EOD batch process reduced to 90 minutes Business users are adding more & more jobs BMC Control-M is a core system in our infrastructure BMC BIM provides dynamic real-time alerts Minimal human intervention
- 15.
Editor's Notes
- #2 I am Kyriakos Bassinas, I am head of Information Systems at Olayan Group, which means that I am responsible for providing IT solutions for the Front Office, back office and the privately owned firm.
- #3 Our agenda will be to inform you about the Olayan Group, what was the need exactly for an Enterprise Scheduler. The projects steps until the GO LIVE day. The lesson’s learned from the project. Finally I will be available for any questions.
- #4 The company is a wholly owned multi-national trading and investment group. The group started 67 years ago by Suliman S. Olayan The Olayan Group is a private concern that combines the strength and security of a decades-old institution with the nimbleness of a family-owned business. The Olayan Group has the financial capabilities to participate in major transactions, the resilience to withstand market volatility, and the agility to quickly capitalize on new opportunities as they arise. Today The Olayan Group is a major international investor and leading diversified business in the Middle East. In both investment and operations, we pride ourselves on forging durable relationships with high-quality partners in a perpetual quest for business excellence. Internationally, the Group has built upon Suliman's reputation as an astute and prudent investor.
- #5 Olayan’s Strategy: • Maintain a long-term horizon • Regard large investments as partnerships • Get to know and trust senior-most management • Solid fundamentals • Enduring franchises • Other indicators of intrinsic value
- #6 Olayan’s Portfolio: • Public equities • Private equities • Real estate • Fixed income securities • Other specialized assets
- #7 Offices: • Athens • London • New York • Riyadh • Vienna I have been with the Olayan Group for the last 4 years and I have been responsible for providing Information Systems services and BI Reports to the senior management and family. My department is the only department which provides services & support to all offices around the globe with a small exception (Riyadh office).
- #8 4 years ago, when I joined the Group, we made the decision to drop a lot of legacy systems and integrate all of the new IS systems in order to consolidate reporting. We put together a business case to introduce enterprise workload automation tool for the Group. Due to our diversified portfolio (equities, FI, PE, RE), my team has to manage & integrate several different IS systems (each one with its merits & faults). The goal is always one. Accurate reporting on time. How to achieve this? Enterprise scheduling & workload automation. Absence of a complete scheduler (screenshot, Clear visibility of the batch process and establish a tightly managed workflow). In the past we have needed to schedule jobs to run at specific times and cater for longest run time) Too many applications to coordinate (PE, RE, FI, accounting etc) Manage and coordinate overnight batch process (We wanted to ensure that we know about are already fixing batch problems before our business users call through) Alert on any EOD batch failure, predict any delayed jobs Produce reports on time and consolidate Self service for business users. At the end of the business day, each office should produce its own set of reports from various e-systems. The Misys Opics system requires a batch process to perform this, hence we implemented what we call “intraday” reports”. This process is fully automated, repeated and initiated by business users.
- #9 This is a screenshot from one of the scheduled tasks the good old times. Do you still have Windows scheduled tasks?
- #10 First thing was to ask the opinion of specialist in the area. Gartner’s Magic Quadrant for workload Automation. Based on this chart, we short listed the best 3 candidates : BMC CA UC4 Software
- #11 Then, we specified our evaluation criteria: Time-based scheduling (automate a series of jobs, tasks or processes at a certain time every day or on a particular day, or based on certain date and time considerations). Needed to schedule jobs to run at specific times and cater for longest run time Event-based scheduling (where it takes certain actions and executes processes on predetermined resources) End-to-end Automation driven by business needs (need of intraday reporting & EOD batch processing with no human intervention) Lucky me (Homogeneous environment) – Fully Microsoft Business Users be able to interact with it. Yes, there was a need to execute tasks on business demand. Integration with systems such Misys Opics, e-Front, Navision, Princeton Financials, IBM Cognos, Microsoft Excel etc Pricing Auto-diagnose and resolve issues (IF error then capabilities ) Diagnosis of overnight batch issues with Misys Opics system required manual intervention from multiple teams within the group Auditing capabilities
- #12 We asked each of the candidates to provide create for us a small POC with the requested criteria. After a rigorous evaluation of the 3 possible solutions, we selected BMC Control-M as our new enterprise level scheduling solution. BMC was a clear winner in all POC criteria. By integrating and automating business processes and managing them from a single point of control, Control –M provides a dynamic workload management solution that works across different applications for the entire Olayan Group.
- #13 The complexity of our implementation was not only the integration of all the different systems into the Enterprise scheduler and the seamless integration of all the components. It was also a business reengineering. We went to the business users and we asked them to assist us on this change. We went to them and we asked them to explain to us what they do every morning, afternoon. Whatever was repeated was automated. We managed to automate and prepare a lot of business tasks and release business resources on other “business tasks”. Furthermore, it was important for the software to be easily manageable and customizable. Every member of the team should be able to monitor, customize and pitch in 24x7
- #14 The level of expertise from the implementation consultants made this project a successful project. So, the biggest success that was we actually had with our relationship with BMC & Syntax has been that we were very close together. We had the best implementation consultants who they have been very knowledgeable with the Control-M. I remember a case where we faced a wall when we tried to integrate one of the systems and BMC sent an expert from the headquarters to assist. After 3 months, we went live with the new Enterprise scheduler v6.4. Now we are on version 8. Using the BMC’s Batch Impact Manager, we receive email alerts for the status of our batch processes (either intraday or EOD) There is now a minimal human intervention from IT staff. We have applied the morning check list (for 10 min) where an IT staff monitors the EOD process Looking back the last 4 years, we have seen a tremendous increase of the automated tasks (more money for BMC). Our business users are aware of this tool and they call us to automate more and more of their jobs. For a small company like Olayan, we have 350 jobs running every night & day and there is a need only of one person to look at it. (show screenshot) Each of the job is critical. It is extremely important for us to have this close personal relationship with Syntax and BMC and see this relationship growing. The good thing is that we see the same people helping us again and again.