The document outlines the physical evidence, membership welcome pack displays, and customer actions for a loan granting process. It details the front stage interactions such as greeting clients, introducing services, and seating clients. It also describes the back stage interactions like announcing services, setting up sign-in desks, filing requirements, and preparing money for loans. Finally, it mentions the internal interactions needed to support the process, including creating a marketing plan.

1. Physical Evidence Posts Membership Welcome Pack Displays
Customer Action
Fill up forms for
membership.
Go to the branch
and ask for
inquiries.
Participate for
credit/client
investigation
Loan granting
confirmation
Receive money
from hand to
hand.
Line of
Interaction
Front of Stage
Interaction
Greet
the
clients
Introduce
the
service
Seats
for
clients
Credit
Investigation
Evaluation
Of
Investigation
Line of
Visibility
Back of Stage
Interaction
Announcing
the service
Set up sign-in
desk with
voluntary staffs
Filing the
requirements
Preparing the
money for the
loan granted
Line of Internal
Interaction
Support Processes
Create a
marketing
plan