Bianca
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The document summarizes a story about a hotel providing excellent customer service for a young girl's 10th birthday celebration. Staff at the Tianjin Ritz-Carlton learned of the birthday and decorated the private dining room with flowers and balloons spelling out "Happy Birthday." They also had the chef prepare a special birthday dessert. The girl and her family were very pleased with the surprise and hospitality.
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Bianca
- 1. WOW STORY 7 月 17 日是刘先生的女儿 Angela 的 10 岁生日，他们一 家人提前一天入住了天津丽思卡尔顿酒店，并在 17 日的 晚上来到天泰轩中餐厅为可爱的 Angela 庆祝生日。 16 日的晚上餐厅副经理韩珂珂得知这一消息后马上通知到天 泰轩当天上班的绅士淑女们，餐厅的实习生王可心提出要 为这位小客人准备一份天津丽思特色的惊喜。 17 日上午 ， Bianca 早早来到酒店，从花房借来了我们酒店的店花 红色月季花瓣，并用这些花瓣在刘先生预定的包房餐桌上 精心摆上了” Angela 生日快乐”的字样，并找来小朋友喜 欢的气球在包间进行装饰。除此之外， Bianca 还跟中厨 房面点林师傅沟通，为小客人准备了一份精致又美味的生 日面点送给 Angela 。中厨房天津菜主厨张伟津还亲自到 包间为小寿星送祝福。 Angela 小朋友看到漂亮的生日面 点开心的将点心分给她的家人吃。刘先生一家人也深深的 被天泰轩的绅士淑女们打动，连声感谢所有为他们服务和 创造惊喜的绅士淑女们。 Bianca 、林师傅、张师傅，你 们是一流的！天泰轩的绅士淑女们，你们是最棒的！ 17th, July, 2016 was the 10-year-old birthday of Mr. Eric Lau’s daughter Angela. This family checked in Tianjin Ritz- carlton in advance and booked a private room in Tian Tai Xuan to celebrate Angela’s birthday. The assistant manager Eva Han informed all the ladies and gentlemen in TTX. Bianca Wang suggested to make a Tianjin Ritz-carlton style surprise for little Angela. In the morning of 17th, Bianca came to the hotel earlier and got some hotel flower China rose to set the petal words ‘Happy birthday to Angela’ on the table and decorated some colorful balloons. What’s more, she communicated with Chef Lin to prepare a special birthday dim sum which was delicious and delicate for Angela. Besides, Chef Zhang came to the private room to send his best wishes for Angela and her family. Angela was very happy and surprised when she saw all the decoration and the birthday dim sum. And Mr. Lau’ s family was moved and fully engaged by all the ladies and gentlemen who served and created the surprise for them. Bianca and Chefs, you are the first class. And all the ladies and gentemen in Tian Tai Xuan, you are the best! 优质服 故事务 天泰轩 Tian Tai Xuan Warm Birthday Dinner 温馨的生日宴 Chinese Story Author: Ulysses Li English Story Author: Ulysses Li Photographer: Eva Han