1. Bhavika Thapar
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Contact: 7045068909 E-mail:thaparbhavika@gmail.com
Data Management and Customer Service
A keen interest in professional development
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PROFESSIONAL SKILLS
Honest, eager individual with a genuine passion for achieving goals for self and for the
organization
Proven ability to take initiative in completing projects with exceptional quality and detail
Very energetic, extremely positive individual with excellent customer relations and
decision-making skills
Perseverance to achieve desired results
Goal oriented
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EDUCATION
South Indian education Society College of Commerce and Economics (SIES)
o Post-Graduation- Banking and Finance, 2013
South Indian education Society College of Commerce and Economics (SIES)
o Bachelor’s Degree - Banking and Insurance, 2011
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ADDITIONAL QUALIFICATION
Tally 7.2
o Manage Accounts and Inventories
o Complete book keeping
o Receivable and Payables
o Ratio Analysis
2. MS-CIT
o Reading and understanding a highly illustrated book
o eLearning based self-learning sessions
o Facilitation by certified professionals
o Academic interactions, assessments, and collaboration
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PROFESSIONAL EXPERIENCE
Axis Bank LTD, Mumbai November 2012 till November 2013
Designation: - Executive Officer in customer service (operations)
Achievement : Earned a recognition as a rising star for my performance in 2013 and also
achieved 4 rating during appraisal.
Role :
Providing quality service to customers
Solving customer queries
Meeting my day to day targets
Executing all the operational activities related to banking i.e (clearing , transfers, NEFT,
RTGS, locker, FD etc)
Maintaining customer related records
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SOFTWARE SKILLS
MS Office tools namely Word, PowerPoint, Access, and Outlook
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PERSONAL INFORMATION
Current Residence: Mumbai, India
Languages Known: English, Hindi, Marathi and Punjabi
Date of Birth: 20th Feburary 1990
