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Beyond usability
The document discusses the importance of understanding mental models when designing products and websites. It provides examples of what a mental model looks like, such as a diagram showing the individual tasks involved in making coffee. The document advocates using both top-down and bottom-up approaches to design, involving user research to understand mental models and inventorying existing content to develop a content model. Good design requires understanding how users think about tasks rather than just following rules or best practices.
![Dell 20805[1]](https://cdn.slidesharecdn.com/ss_thumbnails/dell-208051-100414083904-phpapp01-thumbnail.jpg?width=640&height=640&fit=bounds)
