5 Steps To Success In A Down Economy Contact Centre Li No AnimAlton Harewood
The document outlines five steps for contact center success in a down economy: evaluate, focus, differentiate, communicate, and act. It provides examples for each step, such as evaluating key metrics like customer satisfaction, focusing initiatives on a unified customer experience, differentiating through mobile technologies, communicating initiatives using SMART goals, and taking action with a granular mobile application plan. The presentation is for a contact center event sponsored by Aspect Software.
The client wanted to open a new office in New Delhi with an area of 25,483 square feet. Their requirements included workstations, cubicles, director's cabins, meeting rooms, reception areas, server rooms, and toilets. The architect provided designs and drawings for the furniture layout, overall interior design concept, individual office spaces like the conference room, modular workstations, and cabins. Drawings included details of the ceilings, partitions, doors, tiles, and plumbing. The project involved using materials like wood, glass, fabric, and tiles to design the different areas of the office.
- The document discusses wine sales performance at the NSLC. Canadian wine represents 25.1% of wine sales, growing at 6.8%. Nova Scotia wine is the 5th highest selling "country" and growing at 10.7%.
- The focus for wine is on penetration, frequency, and premiumization. The listing process and mandatory labeling requirements are outlined. Key dates for Nova Scotia listings in 2012 are provided.
- Opportunities for marketing support and vendor programs are discussed. Consumer insights show less than half of Canadians drink wine and Nova Scotia consumption is middle of the pack among provinces. The highest spending customers represent 26% of customers but 50% of wine profits.
In the year 3000, humans may think very differently than we do now about physics, astronomy, and our understanding of the universe. Over the past 500 years, scientific understanding has progressed rapidly, yet mysteries remain unsolved. We have yet to develop a unified theory of physics and do not fully understand gravity or consciousness. Future discoveries may enable technologies like anti-gravity machines or faster-than-light travel. Complex systems remain difficult to predict and control, and breakthroughs will rely on pushing beyond current frameworks of thought. An alien's perspective in 3000 may be far outside what we can currently imagine.
The document describes the interior design of a new Kobe Sizzler restaurant franchise in New Delhi. The client wanted a dramatic and traditional atmosphere. The designer was inspired by wooden fans, bamboo structures, and curved shapes found in nature. Key design elements included a wavy backlit wall, bamboo-weaved furniture, and lighting to create a peaceful mood. Materials like wood, bamboo, and leatherette were used to achieve a natural feel.
The document discusses the emergence of an "open civilization" characterized by growing openness in many areas of society, including government, education, communication, science, and more. Key aspects of this open civilization include freedom of choice, declining restrictions, and limitless opportunities. The overall message is one of optimism about the potential for openness to unleash human creativity and innovation.
This project involved designing a 5-star hotel in Gurgaon from start to finish. The hotel included a double height coffee shop, 2 basement banquet halls, and different room categories like deluxe rooms, standard twin rooms, and suites. Project elements included a bar/lounge, fitness facilities, multiple meeting rooms, 24-hour front desk, parking, and wireless internet.
5 Steps To Success In A Down Economy Contact Centre Li No AnimAlton Harewood
The document outlines five steps for contact center success in a down economy: evaluate, focus, differentiate, communicate, and act. It provides examples for each step, such as evaluating key metrics like customer satisfaction, focusing initiatives on a unified customer experience, differentiating through mobile technologies, communicating initiatives using SMART goals, and taking action with a granular mobile application plan. The presentation is for a contact center event sponsored by Aspect Software.
The client wanted to open a new office in New Delhi with an area of 25,483 square feet. Their requirements included workstations, cubicles, director's cabins, meeting rooms, reception areas, server rooms, and toilets. The architect provided designs and drawings for the furniture layout, overall interior design concept, individual office spaces like the conference room, modular workstations, and cabins. Drawings included details of the ceilings, partitions, doors, tiles, and plumbing. The project involved using materials like wood, glass, fabric, and tiles to design the different areas of the office.
- The document discusses wine sales performance at the NSLC. Canadian wine represents 25.1% of wine sales, growing at 6.8%. Nova Scotia wine is the 5th highest selling "country" and growing at 10.7%.
- The focus for wine is on penetration, frequency, and premiumization. The listing process and mandatory labeling requirements are outlined. Key dates for Nova Scotia listings in 2012 are provided.
- Opportunities for marketing support and vendor programs are discussed. Consumer insights show less than half of Canadians drink wine and Nova Scotia consumption is middle of the pack among provinces. The highest spending customers represent 26% of customers but 50% of wine profits.
In the year 3000, humans may think very differently than we do now about physics, astronomy, and our understanding of the universe. Over the past 500 years, scientific understanding has progressed rapidly, yet mysteries remain unsolved. We have yet to develop a unified theory of physics and do not fully understand gravity or consciousness. Future discoveries may enable technologies like anti-gravity machines or faster-than-light travel. Complex systems remain difficult to predict and control, and breakthroughs will rely on pushing beyond current frameworks of thought. An alien's perspective in 3000 may be far outside what we can currently imagine.
The document describes the interior design of a new Kobe Sizzler restaurant franchise in New Delhi. The client wanted a dramatic and traditional atmosphere. The designer was inspired by wooden fans, bamboo structures, and curved shapes found in nature. Key design elements included a wavy backlit wall, bamboo-weaved furniture, and lighting to create a peaceful mood. Materials like wood, bamboo, and leatherette were used to achieve a natural feel.
The document discusses the emergence of an "open civilization" characterized by growing openness in many areas of society, including government, education, communication, science, and more. Key aspects of this open civilization include freedom of choice, declining restrictions, and limitless opportunities. The overall message is one of optimism about the potential for openness to unleash human creativity and innovation.
This project involved designing a 5-star hotel in Gurgaon from start to finish. The hotel included a double height coffee shop, 2 basement banquet halls, and different room categories like deluxe rooms, standard twin rooms, and suites. Project elements included a bar/lounge, fitness facilities, multiple meeting rooms, 24-hour front desk, parking, and wireless internet.