The document summarizes several negative reviews of arbitration cases handled by the American Arbitration Association (AAA). The reviews complain that AAA arbitrators were biased in favor of corporations and did not provide neutral decisions. One review notes an arbitrator socializing with company representatives and ruling in their favor despite a strong case. Others note arbitrators siding with companies and unsigned or incomprehensible rulings. The reviews strongly discourage using AAA for arbitration.

1. We get millions of reviews from our users, so we use automated
software to recommend the ones that are most helpful for the Yelp
community. The software looks at dozens of different signals, including
various measures of quality, reliability, and activity on Yelp. The
process has nothing to do with whether a business advertises on Yelp
or not. The reviews that currently don't make the cut are listed below
and are not factored into this business's overall star rating. Learn more
here.
Is this your business?
Claim your Yelp business page
10/17/2014
The arbitrator has a full time Faculty job at a University. The arbitrator sucked up to the company all the way
though. I trongly do not recommend AAA and this arbitrator.
3/22/2014
The arbitrator posed as a neutral person and disagreed with the company and asked the company to provide a
company document but when he sent the document for that meeting, he never mentioned the requirement of the
company document. AAA and their arbitrators sucks.
10/20/2013
When the case manager sent an email about booking one of AAA's room for evidentiary hearing, within a
second, the big corporation that was responding to my claim, replied stating that they are booking a hotel
themselves. At the hearing this arbitrator made a fuss and asked the corporation to hold on to his binder that
had all the case related documents. When I came in the next morning, the arbitrator had already arrived and
was chatting with the company representatives and the binder that was in the custody of the corporation had
already been exchanged. When the final verdict came, the big corporation won though my case was very strong.
I would NOT use AAA again.
6/27/2013
The final decision letter was not neutral but supported the company even though I provided proof. The decision
document did not appear to have been written by the arbitrator - and it was pretty incomprehensible - and it had
stuff that never happened at the hearing. Arbitrator might have just signed the decision document that was not
written by him. AAA's case manager does not attend the evidentiary hearing. At the evidentiary hearing there is
no record keeping (not mandatory as per AAA regulation). I will not recommend AAA.
Keep reading Yelp's filtered reviews at the bottom of this page.
6 reviews for American Arbitration Association that are not currently recommended
Note: The reviews below are not factored into the business's overall star rating.
« Back to American Arbitration Association
Pete P.
Culver City, CA
0 friends
1 review
Ninja J.
San Francisco, CA
0 friends
1 review
Martin P.
Arcadia, CA
0 friends
1 review
Zach I.
Wichita, KS
0 friends
1 review
Log In
Home About Me Write a Review Find Friends Messages Talk Events
http://www.yelp.com/not_recommended_reviews/american-arbitration-association-new-york-3

2. 6/4/2013
I see another bad review under the filtered reviews on Yelp!
The AAA's case manager was on my tail in trying to get me to select the arbitrator! After the arbitrator was
appointed, the case manager stopped replying my emails but responded to the company's emails. The arbitrator
always sided with the company who was the respondent. This was never a neutral process.
5/4/2013
The American Arbitration Association, aka AAA, is nationwide - adr.org. Initial filing of my claim was done
through the NYC office and the arbitrator was chosen.
In my case, most of the arbitrators provided by AAA were not neutral. The person who became the arbitrator in
my case, supported the company. Going through the arbitration process was a waste.
Page 1 of 1
« Back to American Arbitration Association
About
About Yelp
Careers
Press
Investor Relations
Content Guidelines
Terms of Service
Privacy Policy
Ad Choices
Discover
The Weekly Yelp
Yelp Blog
Support
Yelp Mobile
Developers
RSS
Yelp for Business Owners
Claim your Business Page
Advertise on Yelp
Yelp SeatMe
Business Success Stories
Business Support
Yelp Blog for Business Owners
Languages
Countries
Site Map Atlanta Austin Boston Chicago Dallas Denver Detroit Honolulu Houston Los Angeles Miami Minneapolis New York Philadelphia
Portland Sacramento San Diego San Francisco San Jose Seattle Washington, DC More Cities
Copyright © 2004–2015 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp.
Rich R.
Dallas, TX
0 friends
1 review
Kev R.
Nanuet, NY
0 friends
4 reviews
http://www.yelp.com/not_recommended_reviews/american-arbitration-association-new-york-3