PPT on Tata consultancy services

1. Shree Chanakya Education Society’s
Indira Institute of Management, Pune
An Autonomous Institute Affiliated
to
Savitribai Phule Pune University
Master of Business Administration,
Semester–III
Batch: 2021-2023
Course – (GC5T 303) Enterprise Performance Management
Company: Tata Consultancy Services
Group: BA-1
Roll no. Name Signature
BA 1 Akash Kandalkar
BA 2 Akshay Karangutkar
BA 3 Amar Dhewale
BA 4 Anuja Kulkarni
BA 5 Atul Terkar

2. Enterprise performance management
ENTERPRISE
PERFORMANCE
MANAGEMENT (EPM)
IS A SYSTEMATIC
APPROACH TO
MANAGING AN
ORGANIZATION'S
PERFORMANCE
EPM COVERS A WIDE
RANGE OF
ACTIVITIES,
INCLUDING
PLANNING,
BUDGETING,
FORECASTING,
SCORECARDS, AND
REPORTING
THE GOAL OF EPM IS
TO IMPROVE
DECISION-MAKING,
ALIGN RESOURCES
WITH STRATEGIC
OBJECTIVES, AND
MONITOR PROGRESS
TOWARD
ORGANIZATIONAL
GOALS
EPM INVOLVES
COLLECTING AND
ANALYZING DATA
FROM VARIOUS
SOURCES,
INCLUDING
FINANCIAL,
OPERATIONAL, AND
CUSTOMER DATA
THE DATA IS USED
TO CREATE
PERFORMANCE
METRICS, KEY
PERFORMANCE
INDICATORS (KPIS),
AND DASHBOARDS
THAT PROVIDE REAL-
TIME INSIGHTS

3. • Tata Consultancy Services (TCS) is an Indian multinational
information technology (IT) services, consulting, and business
solutions company.
• Founded in 1968, TCS is a subsidiary of the Tata Group, one of
India's largest conglomerates.
• TCS operates in 46 countries and has over 450,000 employees.
• The company provides a wide range of IT services, including
digital transformation, consulting, application development,
maintenance, and infrastructure management.
• TCS is a leading provider of IT services to a number of industries,
including banking and financial services, manufacturing, retail, and
healthcare.
• TCS has a strong focus on innovation and digital technologies,
including artificial intelligence, cloud computing, and the Internet of
Things.

4. SWOT Analysis
Strengths:
• Strong brand reputation and global
presence
• Diverse range of services and industry
expertise
• Strong focus on innovation and technology
• Large and experienced workforce
• Strong financial performance with
consistent growth
Opportunities:
• Growing demand for digital transformation
services
• Expansion into new geographic markets
• Partnership and acquisition opportunities
• Increased focus on sustainability and
social responsibility
Weaknesses:
• Dependence on a few key clients
• Increased competition in the IT services
market
• High employee attrition rate
• Potential challenges in adapting to new
technologies and changing customer
demands
Threats:
• Economic uncertainty and potential
slowdowns in key industries
• Political and regulatory challenges in some
countries
• Increasing competition and pressure on
margins

5. PESTLE Analysis
Political:
• Exposure to various political and regulatory environments
globally
• Potential challenges related to immigration and visa
restrictions
• Impact of government policies, especially in technology and
data privacy
Economic:
• Dependent on demand for IT services and global economy
• Fluctuations in currency exchange rates
• Pressure on margins due to rising costs
Sociocultural:
• Adaptation to changing customer demands and preferences
• Management of a diverse and global workforce
• Focus on diversity, equity, and inclusion
Technological:
•Investment in and adoption of new technologies
•Management of cybersecurity risks and data privacy
Legal:
•Compliance with data privacy and protection laws
•Legal disputes and litigation in relation to contracts and
IP
•Compliance with anti-corruption laws
Environmental:
•Sustainability and reduction of carbon footprint
•Management of environmental impact and meeting
regulatory requirements
•Resource availability and waste management.

6. Competitors

7. Business
Environment
Today
 GLOBAL ECONOMY:
The global economy made the transition from recovery to expansion
during 2021 as a result of strong consumer spending, robust exports,
improving business investment and governments’ stimulus packages.
 Russia - Ukraine War:
The conflict has disrupted trade and investment flows between Russia
and Ukraine, as well as with other countries in the region. Sanctions
imposed by several countries against Russia have further restricted
trade and investment opportunities.
 Technological changes:
AI and machine learning are being used in many industries to automate
processes, improve decision-making, and enhance customer
experiences.
 Environmental changes:
The efforts towards reducing greenhouse gas emissions and
transitioning to cleaner energy sources and also other issues such as
deforestation, wildlife extinction, and plastic pollution, leading to
increased public pressure for action.

8. How does TCS maintain its healthy financial
position despite market situation:
Diversified customer
base: TCS has a
diversified customer
base across multiple
industries and
geographies, which
helps to mitigate the
impact of market
fluctuations and
economic conditions
in any one specific
region or industry.
Strong cost
management: TCS has
a strong focus on cost
management, which
helps to maintain
profitability and cash
flow even during
economic downturns.
Investment in
emerging
technologies: TCS
invests heavily in
emerging
technologies, such as
artificial intelligence
and cloud computing,
which allows it to stay
ahead of the curve
and maintain its
competitiveness in a
rapidly changing
market.
Strong partnerships:
TCS has built strong
partnerships with key
technology providers
and industry leaders,
which helps it to stay
at the forefront of
innovation and bring
new solutions to
market quickly.
Focus on employee
satisfaction and
development: TCS
places a strong
emphasis on
employee satisfaction
and development,
which helps to attract
and retain top talent
and maintain a strong
corporate culture.

9. Overview of the business environment from
2018 – 2023 and how it affected TCS:
• Digital Transformation: The rise of digital technologies has driven a rapid
transformation of the business landscape, with companies increasingly relying on
digital solutions to improve operations and customer experiences.
• Economic Uncertainty: The global economy has faced a number of challenges during
this period, including trade tensions, geopolitical instability, and slowing economic
growth. Despite these challenges, TCS has been able to maintain its financial health
and stability through a combination of diversification and cost management.
• Evolving Workforce Demands: The changing nature of work and the growing
demand for technology skills have created new challenges for businesses,
particularly with regard to talent management and workforce development. TCS has
responded to these challenges by investing in talent development and reskilling
programs, and by leveraging its partnerships with leading technology providers to
bring new solutions to market.
• Increased Regulation: The increasing scrutiny of technology companies and the
growing number of data privacy and security regulations have created new
challenges for businesses operating in the digital space. TCS has responded to these
challenges by investing in data privacy and security solutions and by partnering with
leading technology providers to bring these solutions to market.

10.  TCS and IOT: TCS Engineering Services for the Internet of Things is a leading provider of
innovative and comprehensive IoT solutions, empowering organizations to design and deploy
cutting-edge IoT technologies.
 Environmental Issues: Increased focus on environmental sustainability and social responsibility
has become a key driver of business strategy and decision making, as companies respond to the
demands of consumers and investors.
 CSR: The company's vision is to use purpose and technology to empower individuals and
communities, promoting self-reliance, fairness, equity, and respect for human rights.

11. Conclusion
Strong track record in
digital transformation:
TCS has a strong
reputation for its
expertise in digital
technologies and its
ability to help customers
transform their
businesses through
technology solutions.
Focus on cost
management: TCS has
been able to maintain its
healthy financial
position by focusing on
cost management and
efficiency, which has
allowed it to stay
competitive in a
challenging business
environment.
Investment in emerging
technologies: TCS has
made strategic
investments in emerging
technologies, such as
artificial intelligence and
cloud computing, which
has helped it stay ahead
of the curve and
maintain its
competitiveness.
Commitment to
customer satisfaction:
TCS places a strong
emphasis on delivering
exceptional customer
experiences and
outcomes, which has
helped it to maintain
strong relationships with
its customers and build a
loyal customer base.
Focus on talent
development: TCS has
invested in talent
development and
reskilling programs,
which has helped it to
attract and retain top
talent and maintain a
strong corporate culture.