The document answers frequently asked questions about a holiday offer for Kleeneze distributors and customers. To qualify for the £79 per person holiday package with flights, customers must spend £20 or more and distributors must have 25 customers who each spend £20 or more register for the offer. The offer is for specified winter periods and accommodation is fully equipped apartments that can accommodate up to 4 people. Limited availability may exist during school holidays.

1. DOORSTEP DESTINATION FAQs
Q. If my customer spends £1 or even nothing and just Q. What is this minimum of 25 households?
uses the leaflet will they get the offer? A. This means that once a distributor has got 25 customers who
A. No, they need to spend £20 or over to qualify, they will be have spent £20 or more, in July or August, to register for the
asked to provide a receipt when booking the holiday. promotion, the Distributor can then take advantage of the
holiday on offer as well by registering their own details
Q. Under the terms and conditions of the customer on through the website which will be verified via Kleeneze. For
the website it states that a minimum of 25 households every customer who spends £20 or more, they are
must take this offer up with the same distributor or automatically eligible to register after they have placed this
none of the customers will be eligible to take the offer order.
up. Is this correct?
A. No it is a misprint and will be corrected shortly. There is no Q. What type of accommodation is it?
minimum or maximum number of customers needed to take A. Accommodation is offered in spacious apartments for up to 2
up the offer. Any can take advantage of it regardless. or 4 people. However, if there are more than 2 children in the
family, a larger family unit can be requested which would be
Q. Can I order more leaflets? subject to availability.
A. Every distributorship will be given one pack of 400 leaflets as All the apartments are fully equipped for self catering and
from orders placed after 1 15pm on Tuesday 30 June until have all the modern appliances needed should you need
Friday 10 July. After that date packs of leaflets may be made them. Anything from hair dryers to full kitchens. All the
available for purchase depending on remaining stock. resorts offer a host of restaurants and bars within the
complex and in the surrounding areas. Portugal and Spain
Q. For the new distributors that join from now, will they also offer indoor facilities as well including heated pools.
receive the leaflets for the Avanti in their first orders or
their business kits? Q. What about school holidays?
A. They will receive them with their retail orders in the next two A. The holiday offer is predominantly for outside of school
weeks only. holidays. However, there is limited availability during school
holidays and this can be requested but would be offered on a
Q. How can distributors track how many customers of “first come, first served basis” and cannot be guaranteed.
theirs have taken up the offer to see if they qualify for
the offer? Q. Are there any catches?
A. They will be able to be track via the GSA in the coming weeks A. No. Avanti are offering a genuine holiday offer at certain
times of year to qualify for the inclusive flights.
Q. It says “from” £79.00 and there may be supplements? Accommodation only can be booked outside these periods
Is this a way of making more money out of the and will be subject to availability. School holidays will have
customer or ourselves? very limited availability.
A. The £79 offer is for flights out of London airports during the
periods of November to January 2010 at an all inclusive price Q. If travel is outside the Winter Offer do I have to book
of £79. If other airports are requested and the flight price is flights with Avanti?
higher then the supplement will be the difference. If the flight A. Flights can be arranged through Avanti when booking the
is the same price then no supplement will be charged. We do accommodation. However, Kleeneze customers and
want to encourage you and your customers to book so we distributors are free to arrange their own flights and this
have put in as few restrictions as possible to achieve this. information will be given to you when you speak with one of
They are responsible for their transfers to and from the the booking agents.
airports and travel insurance. They can take advantage a half
board option at £99 per person but there is no obligation. Q. Can I give this offer to anyone else?
A. No. The only people that can qualify for this is a Kleeneze
Q. What is the difference between the two offers? customer who is spending £20 or more and you when you
A. The first promotion is an accommodation and flight inclusive achieve 25 registrations or more. This offer has been
offer for specific times at a cost of £79 per person. The negotiated to reward/incentivise both Kleeneze customers
second promotion is accommodation only for up to 4 people and Distributors.
for a one off cost of £49.00.