Lots of companies are already good in ecommerce, how about thoughts about shipping, auomatic shipping and customer driven shipping? Let's think like a client, what would you expect, what kind of stuff would you like to do? Do you have the wrong answers for the right questions? This presentation should give you some hands on and thoughts about a perfect and ideal way of satisfaction when the client already bought your products. Happy customers are the best viral trigger for futur upselling. Feel free to contact me at martin.paetz@zmbcore.com I would like to share mind and thoughts with you about the future to get to best of now.

1. automate shipping
brought to you by zmbcore.com
05.06.2015, Berlin, Germany

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CLIENT DNA
 Trust
by feedback
 Stability
by trust
 Monitor
by numbers
Success
happy client
Order done
wait …

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CLIENT DNA
 Website
 Email
 Cloud access
 Communication
 Confidence
 Feedback
spread the word


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SIMPLE WORKFLOW
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     
order placed
payment successful
ship item
client feedbackinform client
successful delivery
Bridge Q&A
Bridge
Omnichannel BridgeBridgeBridge

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EASY
Isnt’ that easy??

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EASY
Not at all

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ORDER PLACED

order placed
Omnichannel Bridge
you think about?
• full billing adress
• full shipping adress
• shipping costs
national vs. international
• payment costs
• qty management

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PAYMENT SUCESSFUL
you think about?
• country
• additional costs
• money interexchange
• delay of transfer
• payment id’s
• qty management

payment successful
Bridge

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SHIP ITEM
you think about?
• label
• stock reducing
• reorder products
• supply chain management
• drop shipping
• planing and picking
• packaging
• outsource
• free orders by rules
• address verification

ship item
Bridge

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SUCCESS?
you think about?
• send status
• update status in system
• update date in system
• request for feedback
• cancel order
• backorder management
  
client feedbackinform client
successful delivery
Bridge Q&ABridge

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SOLUTION?!
CENTRALISATION
less systems, more access, more transparency









all-in-one system
+App’s

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GET IN TOUCH
GET IN TOUCH WITH US
go ahead, don’t hasitate!
   
zmbgmbh @zmbcore /zmbcore /martin-paetz
CALL - 030.202 366 370
EMAIL - info@zmbcore