The document summarizes an agenda for the first Australian assyst user group meeting and the release of assyst version 9 service pack 3. It includes an overview of new features in assyst versions 9, 9 service pack 1 and 2, and 9 service pack 3. It also describes assystReset, a new tool for resetting passwords and its integration with assyst. Finally, it discusses moving the Australian assyst user group forward by establishing a local owner and special interest groups.

1. Australia – March 2011 First Australian User Group Meeting & assyst v9 SP3 Release.

2. Agenda 1.45pm – Welcome & Overview - David Lloyd 2.00pm – DR D Studios using assyst – Russ Burnett & Jason Turner – Dr D Studios 2.40pm – assyst v9 Solution Overview – What is new ? Greg Morgan 3:10pm – Afternoon Tea 3.25pm – News from Axios Systems Global ! Andros Symeonides. 3.45pm – Sneak Peak inside assyst v10 – Greg Morgan 4.25pm – Australian User Group – moving forward. Drinks & Networking !

3. Greg Morgan Business Solution Consultant assyst 9 SP1, SP2, SP3 Overview

4. V9 Initial Release New assystNet interface Service Catalogue and Designer Form field validation assystWiki for help Data lookups as pop-ups Expand/Contract row data Management forms

5. V9 SP1 Release Changes logged through assystNet Decisions by Contact Users Demand Management Reporting for Service Catalogue Enhanced Message Management

6. V9 SP2 Release Chat Customer Surveys FAQ Feedback assystReset Agent Feedback assystDiscovery GUI Customiser improvements

7. What is assystReset? Allows users to reset Windows Password Fully Audited Integrated with assyst Cuts down #1 call to Service Desks

8. assyst Reset Administration

9. Standard Question Set Up

11. Personalized Question Set Up

12. Creating your personal questions

13. User Forgets Password and gets Locked Out

14. Resetting the Password

15. 1: User is prompted with the Standard Questions

16. 2: User is prompted with their Personalized Questions

17. Password is Reset, Account is Unlocked

18. Requirements Client; Windows XP SP2 or SP3 Vista/Windows 7 support in roadmap Server; Windows 2003/2008 Assyst; assyst 7.0 upwards

19. assyst Integration For each of 4 events; User successfully changes password User failed to change password Service Desk successfully changes password Service Desk fails to change password Can specify; Log new Incident? Auto-close Incident? Which Import Profile to use?

20. V9 SP3 Release assystNet My Items Visibility Expressions (Dynamic Forms) Caption Fields Auto Populate Dynamic Task Expressions Manager field Message Centre ordering

21. Thank You Any questions?

22. Australian assyst User Group – Moving Forward ? www.linkedin.com – Australia assyst User Group. Closed only open to Axios Systems Customers. Enables communication, knowledge sharing & networking. Join Technical, Process Owners & Management in one location. It needs a local owner ? Position Vacant. Incentives apply !? Supported by Axios Systems but lead & owned by YOU ! It is a facility to share end user experiences with assyst. Frequency – Quarterly / Monthly ? Special Interest Groups (e.g Change Management Focus ?)