The document discusses the redesign of a universal remote to improve usability for various user types, including a normal user, a peculiar user, and an extreme user, each with distinct challenges. Key features of the new remote include essential buttons for on/off, mode selection, and volume control, enhanced feedback through an LED display, and a focus on symbols rather than text to aid understanding. As a result, the redesigned remote optimizes user experience by addressing previous usability issues.

1. La Na
Go w o t ur
Co od f al
Ma
Fa mm Fo pp
te on rm i ng
C l os
ur
Go
Fit Si
mi e
od ts’ la r
Sh La ity
ap
Af e w
for
da
Control
Pr nc
ox es
im
Co ity
ns
t ra
in t
s
Designing A Universal Remote

2. Our User # 1: Normal Case
Donald Norman
Age: 27
Degree in Medical
Profession: Intern
Physician (With no prior
experience)
Watches TV and movies
on DVDs

3. Our User # 2: Peculiar Case
Hannah Schmitz
Age: 40+
Profession: Ticket
controller in Public
transport
Illiterate
Watching TV
(Mexican soap
operas Addict)

4. Our User # 3: The Extreme Case
Maximus Riley
Age: 54
Training for a Media
Room Operator
Profession: Media
Room Operator
Divorced (But Married
to Machines)
Loves Operating
Multimedia devices

5. Allegations
● Lacks Visibility
● Lacks Feed- back
The Culprit...
● Denies the Fits law
● Seldom follows Gestalt law
Existing universal
remote

6. Our Users' Miseries
Donald cannot
listen to the
right music
and he makes a
capture error
Hannah fails to Maximus can't do
record her favorite his job properly!
show! He can't even find
Being Illiterate, she the required buttons
misinterprets and Slips
the instruction every now & then
on Remote

7. Our Universal
Remote Control
Revamped...

8. 1 Some notable parts:
2
1. on/off button
2. mode buttons
3. LED feedback display
4. touch-pad with click-ability
5. Recording-related buttons
3 6. Volume-related buttons
7. 'Search for device' button
4 8. Slot to recharge the remote
5 6
8
7

9. The Successful Scenarios
Now he can search for
the lost remote control
Hannah never misses
He can now identify
any show! She even doesn't
the buttons
misinterpret
conveniently
As the new remote
without an Slip
focuses heavily on
symbols rather than letters