Asiantuntijoiden näkemyksiä palvelusta, mikä siinä on tärkeää ja mitä tulee ottaa huomioon.
Lue lisää asiaa palvelun ympäriltä:
wowpalvelua.wordpress.com
Tai lataa maksuton opas:
http://www.microsoft.com/finland/dynamics/lataa/wow/
Asiakaskokemus on osiensa summa. Se muodostuu kaikista tunteista, kohtaamisista ja mielikuvista, joita asiakkaalle on yrityksestä kertynyt.
Hyvä asiakaskokemus on tämän päivän yrityksille elinehto. Se erottaa yrityksen sekä sen tuotteet ja palvelut kilpailijoista.
Se ei ole kopioitavissa. Sitä ei voi ostaa rahalla. Se on ansaittava teoilla.
Loistava asiakaskokemus on kilpailuetu, josta asiakkaat ovat valmiita maksamaan.
Kokosimme oheiseen infografiikkaan pysäyttävimpiä asiakaskokemukseen liittyviä faktoja, tutkimustuloksia ja ennustuksia.
Lue lisää asiakaskokemuksesta: http://www.questback.com/fi/asiakaskokemus
Yhden vaikuttavimmista asiakaskokemuksista vuonna 2013 tarjosi LEGO®.Belinda Gerdt
Hyvä asiakaspalvelu kasvattaa asiakasuskollisuutta sekä auttaa luomaan hyvää brändimielikuvaa, kun tyytyväiset asiakkaat jakavat muille kokemuksiaan. Yhden vaikuttavimmista asiakaskokemuksista vuonna 2013 tarjosi LEGO®.
Prosessit ovat hyvä asia, mutta missä menee raja, jolloin prosessit heikentävät asiakaskokemusta? Miten sinun prosessissa näkyy asiakaskokemus? Teetkö prosessia prosessin takia vai onko tarkoituksena aidosti paremmat kohtaamiset?
Kooste syksyllä 2011 ilmestyvää kirjaa "Asiakaskokemus - palvelubisneksestä kokemusbisnekseen" varten tehdyn kyselytutkimuksen tuloksista. Lisätiedot www.asiakaskokemus.fi
Sentraali ja 15/30 Research tutkivat joulukuussa 2012, minkälaista asiakaspalvelua suomalaiset kuluttajat haluavat. Tärkeimmät tulokset:
- Kuluttajat haluavat palvelua monessa kanavassa, perinteisillä kanavilla edelleen tärkeä rooli
- Kuluttajat ovat löytäneet roolinsa sosiaalisessa mediassa yrityksiä paremmin
- Kuluttajat mieluummin maksavat hyvästä palvelusta kuin palvelevat itse itseään
- Yritykset ja kuluttajat ymmärtävät asiakaspalvelun laadun eri tavoin
- Asiakaspalvelun
tärkeimmät laatutekijät ovat sujuvuus ja yksilöllisyys
- Palvelun laadulla on suuri vaikutus kuluttajien valintoihin
Asiakaskokemus on osiensa summa. Se muodostuu kaikista tunteista, kohtaamisista ja mielikuvista, joita asiakkaalle on yrityksestä kertynyt.
Hyvä asiakaskokemus on tämän päivän yrityksille elinehto. Se erottaa yrityksen sekä sen tuotteet ja palvelut kilpailijoista.
Se ei ole kopioitavissa. Sitä ei voi ostaa rahalla. Se on ansaittava teoilla.
Loistava asiakaskokemus on kilpailuetu, josta asiakkaat ovat valmiita maksamaan.
Kokosimme oheiseen infografiikkaan pysäyttävimpiä asiakaskokemukseen liittyviä faktoja, tutkimustuloksia ja ennustuksia.
Lue lisää asiakaskokemuksesta: http://www.questback.com/fi/asiakaskokemus
Yhden vaikuttavimmista asiakaskokemuksista vuonna 2013 tarjosi LEGO®.Belinda Gerdt
Hyvä asiakaspalvelu kasvattaa asiakasuskollisuutta sekä auttaa luomaan hyvää brändimielikuvaa, kun tyytyväiset asiakkaat jakavat muille kokemuksiaan. Yhden vaikuttavimmista asiakaskokemuksista vuonna 2013 tarjosi LEGO®.
Prosessit ovat hyvä asia, mutta missä menee raja, jolloin prosessit heikentävät asiakaskokemusta? Miten sinun prosessissa näkyy asiakaskokemus? Teetkö prosessia prosessin takia vai onko tarkoituksena aidosti paremmat kohtaamiset?
Kooste syksyllä 2011 ilmestyvää kirjaa "Asiakaskokemus - palvelubisneksestä kokemusbisnekseen" varten tehdyn kyselytutkimuksen tuloksista. Lisätiedot www.asiakaskokemus.fi
Sentraali ja 15/30 Research tutkivat joulukuussa 2012, minkälaista asiakaspalvelua suomalaiset kuluttajat haluavat. Tärkeimmät tulokset:
- Kuluttajat haluavat palvelua monessa kanavassa, perinteisillä kanavilla edelleen tärkeä rooli
- Kuluttajat ovat löytäneet roolinsa sosiaalisessa mediassa yrityksiä paremmin
- Kuluttajat mieluummin maksavat hyvästä palvelusta kuin palvelevat itse itseään
- Yritykset ja kuluttajat ymmärtävät asiakaspalvelun laadun eri tavoin
- Asiakaspalvelun
tärkeimmät laatutekijät ovat sujuvuus ja yksilöllisyys
- Palvelun laadulla on suuri vaikutus kuluttajien valintoihin
This document contains summaries of multiple articles:
1) The Vatican Bank more than quadrupled its profits in 2012 due to favorable bond returns from falling interest rates across Europe.
2) China has one of the world's highest smoking rates but officials may be cracking down more due to health and leadership concerns. One in four people in China smoke daily.
3) A software called VMware Fusion 6 Professional allows businesses to run Windows applications on Mac computers, improving security, flexibility and mobility for employees.
This document summarizes key aspects of starting and owning a small business. It discusses the characteristics of small businesses, including that they are owned by one to several persons and operate on a small amount of capital. It also covers reasons for starting a business, qualities of successful business owners, and the options of buying an existing business, franchising, or starting from scratch. Finally, it outlines the different forms of business ownership, including sole proprietorships, partnerships, and corporations.
An operating system allows users to interact with a computer by managing the connection between software and hardware. The document discusses operating systems like Windows, Mac OS, and Linux and their history, founders, and percentage of users. It also mentions popular mobile operating systems including Android, Apple OS, Windows OS, and Blackberry OS.
Teks ini memberikan penjelasan tentang struktur teks eksplanasi yang terdiri dari pernyataan umum, penjelasan, dan penutup. Contohnya adalah proses salju yang jatuh ke bumi, terdiri atas partikel air yang membeku, dan biasanya terjadi di daerah beriklim subtropis dan sedang. Teks ini juga memberikan tugas kepada siswa untuk menyusun teks eksplanasi berdasarkan topik yang dipilih.
This document outlines the requirements for a two-part project on designing a better future town. Part A involves individual work submitting an A4 report and video presentation by November 6th. Part B involves group work to design and build a physical model of the town no larger than A2 size and 600mm tall using recyclable materials, and give a 5 minute presentation on December 4th. The group must also submit an A2 presentation board and document the process in an e-portfolio.
Cinderella is mistreated by her stepmother and stepsisters, who force her to work as a servant. One night, she attends a royal ball with the help of her fairy godmother, where she dances with and falls in love with the prince. In her haste to leave by midnight, she loses one of her glass slippers. The prince searches the kingdom to find the girl whose foot fits the slipper, and Cinderella is revealed to be the girl he danced with. They get married and live happily ever after.
1. This document provides instructions for Project 2 of the Introduction to Drawing course.
2. Students are required to choose two objects, sketch and measure them, and produce a set of architectural drawings including a plan, two elevations, two sections, and a detail drawing that clearly depict the 3D objects.
3. The drawings must follow proper conventions including a title block, scale, and annotations, and will be graded based on completeness, accuracy, and neatness.
c&c final project brief Project 3 (jan 2015) (1)rivenhau
This document provides instructions for a project on art, architecture, and culture. Students are asked to research places of interest related to a given theme and document the historical, architectural, and social aspects. They will then design a graphical coffee table book presenting their findings. The project involves literature research, taking photographs, designing the book, and creating a 1-minute video montage of 10 photos to include with the submission. Students will be evaluated on their general understanding, thoroughness of content and research, creativity in presentation, and demonstration of critical thinking. Regular meetings with the lecturer are encouraged to ensure progress and receive feedback.
This document provides an overview of the role of a quantity surveyor (QS). It discusses that a QS calculates construction costs and quantities of materials and labor needed based on design drawings. They prepare bill of quantities and cost estimates to manage costs. A QS works with various parties like engineers, architects, and contractors. The document also describes the different types of drawings a QS reviews like preliminary, tender, and contract drawings to estimate costs at different stages. It explains the processes QS are involved in from initial discussion to tender selection and contract finalization.
The document provides six tips for dealing with depression through self-help: cultivate supportive relationships, challenge negative thinking, take care of yourself through sleep, sunlight, activities and pets, exercise regularly, eat a healthy mood-boosting diet, and know when to seek additional help from others.
Teks tersebut membahas tentang kata kerja sekarang (present continuous tense) dalam bahasa Arab. Ia menjelaskan arti fi'il mudhori' sebagai kata kerja yang menunjukkan suatu peristiwa yang sedang berlangsung pada saat pembicaraan atau akan datang. Contohnya adalah "Saya sedang duduk di atas kursi" dalam bahasa Arab, Inggris, dan Indonesia. Teks tersebut juga menjelaskan ciri-ciri kata kerja
This document contains summaries of multiple articles:
1) The Vatican Bank more than quadrupled its profits in 2012 due to favorable bond returns from falling interest rates across Europe.
2) China has one of the world's highest smoking rates but officials may be cracking down more due to health and leadership concerns. One in four people in China smoke daily.
3) A software called VMware Fusion 6 Professional allows businesses to run Windows applications on Mac computers, improving security, flexibility and mobility for employees.
This document summarizes key aspects of starting and owning a small business. It discusses the characteristics of small businesses, including that they are owned by one to several persons and operate on a small amount of capital. It also covers reasons for starting a business, qualities of successful business owners, and the options of buying an existing business, franchising, or starting from scratch. Finally, it outlines the different forms of business ownership, including sole proprietorships, partnerships, and corporations.
An operating system allows users to interact with a computer by managing the connection between software and hardware. The document discusses operating systems like Windows, Mac OS, and Linux and their history, founders, and percentage of users. It also mentions popular mobile operating systems including Android, Apple OS, Windows OS, and Blackberry OS.
Teks ini memberikan penjelasan tentang struktur teks eksplanasi yang terdiri dari pernyataan umum, penjelasan, dan penutup. Contohnya adalah proses salju yang jatuh ke bumi, terdiri atas partikel air yang membeku, dan biasanya terjadi di daerah beriklim subtropis dan sedang. Teks ini juga memberikan tugas kepada siswa untuk menyusun teks eksplanasi berdasarkan topik yang dipilih.
This document outlines the requirements for a two-part project on designing a better future town. Part A involves individual work submitting an A4 report and video presentation by November 6th. Part B involves group work to design and build a physical model of the town no larger than A2 size and 600mm tall using recyclable materials, and give a 5 minute presentation on December 4th. The group must also submit an A2 presentation board and document the process in an e-portfolio.
Cinderella is mistreated by her stepmother and stepsisters, who force her to work as a servant. One night, she attends a royal ball with the help of her fairy godmother, where she dances with and falls in love with the prince. In her haste to leave by midnight, she loses one of her glass slippers. The prince searches the kingdom to find the girl whose foot fits the slipper, and Cinderella is revealed to be the girl he danced with. They get married and live happily ever after.
1. This document provides instructions for Project 2 of the Introduction to Drawing course.
2. Students are required to choose two objects, sketch and measure them, and produce a set of architectural drawings including a plan, two elevations, two sections, and a detail drawing that clearly depict the 3D objects.
3. The drawings must follow proper conventions including a title block, scale, and annotations, and will be graded based on completeness, accuracy, and neatness.
c&c final project brief Project 3 (jan 2015) (1)rivenhau
This document provides instructions for a project on art, architecture, and culture. Students are asked to research places of interest related to a given theme and document the historical, architectural, and social aspects. They will then design a graphical coffee table book presenting their findings. The project involves literature research, taking photographs, designing the book, and creating a 1-minute video montage of 10 photos to include with the submission. Students will be evaluated on their general understanding, thoroughness of content and research, creativity in presentation, and demonstration of critical thinking. Regular meetings with the lecturer are encouraged to ensure progress and receive feedback.
This document provides an overview of the role of a quantity surveyor (QS). It discusses that a QS calculates construction costs and quantities of materials and labor needed based on design drawings. They prepare bill of quantities and cost estimates to manage costs. A QS works with various parties like engineers, architects, and contractors. The document also describes the different types of drawings a QS reviews like preliminary, tender, and contract drawings to estimate costs at different stages. It explains the processes QS are involved in from initial discussion to tender selection and contract finalization.
The document provides six tips for dealing with depression through self-help: cultivate supportive relationships, challenge negative thinking, take care of yourself through sleep, sunlight, activities and pets, exercise regularly, eat a healthy mood-boosting diet, and know when to seek additional help from others.
Teks tersebut membahas tentang kata kerja sekarang (present continuous tense) dalam bahasa Arab. Ia menjelaskan arti fi'il mudhori' sebagai kata kerja yang menunjukkan suatu peristiwa yang sedang berlangsung pada saat pembicaraan atau akan datang. Contohnya adalah "Saya sedang duduk di atas kursi" dalam bahasa Arab, Inggris, dan Indonesia. Teks tersebut juga menjelaskan ciri-ciri kata kerja