Arrow Mo is a Call Centre Manager from PCCW Teleservice (HK) Ltd. who will introduce himself, discuss his role and responsibilities, and explain why he is qualified for the position. He oversees diversified inbound and outbound call center services and has over 15 years of experience in data and call center management. Mo will also discuss performance metrics and knowledge testing used to evaluate call center agents.

1. Agenda
• Who am I?
• What am I doing?
• Why me?

2. Arrow Mo Call Centre Manager from PCCW Teleservice (HK) Ltd.
莫一飞
【出 】《 非子处 韩 · 老》：“虽无 ， 必冲天；虽喻 飞 飞
无 ， 必 人。”《史鸣 鸣 惊 记 · 滑稽列 》：“此 不传 鸟
已，飞则 一 冲天飞 ；不 已，一 人。”鸣则 鸣惊
Who am I?

3. Diversified and multi functional in/out bound services.
Who am I?

4. What am I doing?

5. Comments From Clients

6. Key Strengths

7. Why me?
Over 15 working / management
experience in data & call centre industry

8. Why me?

9. Our Team

10. Thank You!

11. Knowledge Base & Computer Base Test

12. Balance Score Card

13. Leveraging Recourse Among The Team
Staff Name Philips BOCI MTRC Gov WiFi MCD
Kimmy Li  
Andy Ng   
Allison Yip  
Winnie Ng    
Seven Lai    
Stephen Ho    
Sky Cheung  

14. Train the Trainer Approach

15. Achievers Program