Andrea Rozsa is a technical writer with over 15 years of experience creating user documentation for complex healthcare and printing software. She has extensive experience using content management systems like DITA, XML, and MadCap Flare to produce user manuals, help documents, and knowledge base articles. Rozsa is skilled at troubleshooting issues, identifying gaps, and ensuring content meets accuracy and delivery deadlines. She has worked at companies like McKesson Medical Imaging and Kodak Canada, where she updated existing content, resolved technical problems, and oversaw quality improvements.

1. Andrea Rozsa
604-789-1029 (cell) ▪ linkedin.com/in/AndreaRozsa ▪ andrea_rozsa@yahoo.com
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Technical Writer
Accomplished technical writer with several years of experience producing content for complex software
in fast-paced environments. Keenly analytical and results-oriented. Clarifies ideas and improves quality
by identifying gaps and asking the right questions. Through attention to detail and solid troubleshooting
skills, produces content that consistently meets users’ needs, is accurate, and is on time.
McKesson Medical Imaging Company
Technical Writer 3, Imaging and Workflow Solutions 2015 – 2016
 Created user documentation (user manuals, release notes, icon cards,
reference guides, installation guides, and content libraries) and online
help for health care software using advanced technical writing
principles and techniques. Output met strict regulatory standards and
patient safety requirements.
 Caught and corrected errors, synchronized information, and refreshed
outdated content, enhancing the reliability and credibility of products.
 Logged bugs found in software being developed, identifying possible
root causes and solutions. Using this information, developers could
quickly find and fix problems in the source code.
 Resolved technical problems that prevented the Documentation Team
from producing HTML help. After my intervention, the team was able to
create consistent user help systems with ease.
 Prepared and revised document templates, instructing developers in
their use. As a result, technical documents became more accurate.
 Reviewed translated content and oversaw localization. Identified
systemic localization problems that had the potential to trigger
customer complaints. Presented management with a list of causes and
solutions, resulting in quality improvements and cost savings.
 Developed plan and supporting documents for migrating content to
MadCap Flare
Kodak Canada ULC, Kodak Graphic Communications Canada Company
Technical Writer, Unified Workflow Systems 2012 – 2014
 Created and edited user and service documentation (user guides,
release notes, readme files, technical notes, FAQs, hot fix notes) for
printing industry software and hardware (imaging devices) in a
DITA/XML environment for a demanding customer base.

2. Andrea Rozsa
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 Produced and edited articles for the corporate knowledge base,
overseeing more than 2,500 entries. Re-organized information to make
its presentation more logical. Removed stale or duplicate items.
 Worked with SMEs and other technical writers on a project to enhance
the customer portal experience, which resulted in the streamlining of
content across the board and improvements to the search functionality.
 Collaborated with product managers to describe the product offering
Operations Support and Documentation Specialist 2009 – 2012
 Worked on document migration projects
 Wrote and compiled SRED reports for tax credits from CRA
 Developed a team SharePoint site collection, best practices for using it,
and training for team leads (site owners). Contributed to making
SharePoint a well-used and generally liked tool.
 Prepared and edited business documents (SOPs, presentations, best
practices, requirements documents, funding proposals, and reports).
Co-wrote and edited the corporate crisis management plan.
 Started a corporate newsletter to boost morale after cuts to work force.
Created the template, developed ideas for monthly issues, built a solid
contributor base, and ran the newsletter for over five years.
 Managed corporate events and facilities projects
Executive Assistant, R&D 2006 – 2009
 Supported the Director, R&D and a team of more than 200 engineers
and staff
 Prepared notes, meeting minutes, and presentations
 Wrote and compiled SRED reports
 Worked with HR on change management projects
 Ran various projects on behalf of the Director
Inimex Pharmaceuticals Inc.
Senior Administrator 2005 – 2006
Inex Pharmaceuticals Corp.
Senior Administrative Assistant to the Vice President, Research 2004
Hungarian Defence Forces
Career Military Officer (last rank: Lt. Col.) 1992 – 2004
 Contributed to and edited reports for government and international
organizations.
 Prepared plans and policy documents, presentations, and meeting
notes for high-level executives including the Chief of the Defence Staff.
Achievements were acknowledged by a posting as diplomat to the
North Atlantic Treaty Organization in Brussels.

3. Andrea Rozsa
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 Worked as a research team lead / university instructor in Defence
Economics.
Software Skills
 Adobe (Acrobat Professional, Dreamweaver, FrameMaker, InDesign,
RoboHelp, basic Photoshop)
 Astoria Content Management System (DITA XML environment)
 Atlassian JIRA
 HTML coding
 IBM Requisite Pro (requirement management)
 Just Systems XMetaL Author Enterprise
 MadCap Flare
 Microsoft Office suite (Excel, OneNote, PowerPoint, Project, Publisher,
and Visio; expert Word user), SharePoint, Team Foundation Server
 Oracle RightNow (corporate knowledge base)
 QuarkXPress
 SDL Trados Studio (localization)
 TechSmith Snagit
 WebWorks ePublisher Express and Designer
Education
 Certificate in Technical Communications (SFU, Vancouver) 2008
 Certificate in Business Communications (SFU, Vancouver) 2005
 M.A. in National Security Affairs (Naval Postgraduate School, 1996
Monterey, California)
 M.Litt. in Strategic Studies (University of Aberdeen, Scotland) 1993
 M.Sc. in Economics (Budapest University of Economic 1992
Sciences, Hungary)
References available upon request.