2. #! " $% &" "
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2

3. ! '0
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67
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28.4 30.1 67 $6 $ '
24.9 6 7
22.2 25.7
20.6 $ " :
19.4
17.3
14.4 15.9 • $
7.7 8.5 8.9
+ ! $"
4.4 5.9 ! '
2Q10 3Q10 4Q10 1Q11 2Q11
Gross Profit EBITDA Net profit
3

4. 5 " ' $; !
0
! "
. ( $ ' / . ( $ ' /
101.1 101.1
99.0 99.0
96.0 96.0
91.0 93.5 91.0 93.5
71.3% 74.6%
76.3%
72.7% 18.8%
17.8% 16.1%
68.7% 16.9%
15.8%
2Q10 3Q10 4Q10 1Q11 2Q11 2Q10 3Q10 4Q10 1Q11 2Q11
Net Revenue Cost Operating Expenses Net Revenue
#%
$ #% &
$
. ( /
19,426 20,582
17,304 15,941
14,400
19.6% 21.4% 19.0%
15.4% 15.8%
2Q10 3Q10 4Q10 1Q11 2Q11
<4 )'" $= $ ' '
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5. ? '
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'
*
2 ' '
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27,218
62,427 24,452 24,969 24,579
59,948
54,251 55,560 21,058
49,778
49,2% 49,6%
42,3% 48,1%
45,7%
2Q10 3Q10 4Q10 1Q11 2Q11 2Q10 3Q10 4Q10 1Q11 2Q11
+ + +! +
.5 ' 2 $ '! $/
• ' $ $+
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5

6. ? '
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4,433
3,918
+ '
3,757
3,468
3,248 ! $ $ '
- 2 2 :
400 556 426 442
28
• A $ "" " +
2Q10 3Q10 4Q10 1Q11 2Q11
Training Total 67 $
= ' "!
- . " $" / " ' $
" $
Infrastructure
BPO BPO ! '
0.7% Infrastructure 8.8%
12.6% 5.8%
Collection Collection
9.3% Customer
Customer 6.8%
Care
Care 43.3%
56.3%
Sales/Blended
21.1%
Sales/Blended
35.3%
Dec/10 Jun/11
6

7. ? '
+ &
. ( / . ( + ' /
-1 28 +1
1
50.723 53.454 2 1
44.047 43.616 43.533 3.917
2.851
1.107 1.081
2Q10 3Q10 4Q10 1Q11 2Q11
2Q10 3Q10 (117)
4Q10 1Q11 2Q11
• 9! ! ' " + ' " $'
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* The 2Q10 figures were adjusted to reflect the effects of the full adoption of accounting convergence, effective for each quarter of 2010. 7

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9

10. Marketing: Prospecting and Relationship Building
• Work to strengthen the brand and reach a larger number of prospects;
• Relationship building events;
• Strengthening of commercial teams: new hires in sales and marketing.
10

11. # "! C " ! '
4 $ $ $ $! $
E !0 $"
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" > $ 67 $6
'
11

12. % 9'
Mônica Hojaij Carvalho Molina
Carlos Montenegro
Thatiana Zago
Investor Relations
Phone: (+55-11) 2106-3821
E-mail: ri@csu.com.br
Site: www.csu.com.br/ir
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Company is prohibited. All rights reserved. The opinions expressed in this document may change at any time without notice.