Applying Platform Engineering Thinking to Observability.pdf

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4 examples of real-worlds Kubernetes Observability Platforms that empower developers, and the principles behind them. As a platform/ops/SRE team, what can you do to give developers real ownership of their Kubernetes alerts, and empower them to investigate and solve production issues on their own. What does a good shared responsibility model look like?

Software

How to empower developers so they own
observability - and is it a good idea?
1

About Me
Natan Yellin
Cofounder @ Robusta.dev
Maintainer of open source projects for developer
enablement, around K8s observability
(Robusta, KRR, Kubernetes ChatGPT Bot)

Isn't observability easy?
Why do developers need empowerment?
3

The Three Approaches to Ops
The IT Approach
We will do it for you
The "Sink or Swim" Approach
You build it, you run it
The Relationship Approach
Shared responsibility model
Assisted ownership
5

A practical guide to empowering
devs with observability
6

The Four Pillars of Observability Enablement
Gives Control
Defaults by default
App-centric Multi-environment
aware
7

App-Centric
Example: Spotify
BackStage
"Kubernetes monitoring
that’s designed around
the needs of service
owners, not cluster
admins."

Multi-Environment
Aware
Example: Agoda
DevPortal
Source: Pragmatic Engineer

Gives Control
Example: Slack Gaz
"A visual interface to check
your services, see where they
are deployed, view their
status..."
"The idea behind Debug
Actions is to create a set of
commands that are approved
to be run in your pod and
triggered from the interface."
Source: Slack Blog

How does this fit into broader
Platform Engineering initiatives?
12

Path to Production on Kubernetes
Artifacts & Registry
Create
environments
Cost/Utilization
Tuning
Containerize it
Packaging (Helm /
Kustomize / Argo)
Setup alerts and
dashboards
Troubleshooting
issues
Create K8s
Manifests
Write app
Security checkpoint
13

Recommended Ownership Grid
Dev
Ops
Required
Enablement
Alerting on Nodes and K8s Infra ❌
Complete ownership
Defining Alerts (workloads) Per-app customization
Default alerts
Templates and examples
so devs don't need to know
PromQL
Investigating Alerts (workloads)
Actual investigatio and per-app
customization of dashboards
Default dashboards
Prebuilt dashboards. Per-
app dashboards
Right-sizing and cost-saving Applying recommendations
Providing recommendations
Actionable
recommendations, not
dashboard you must
"remember to look at"
Responding to Alerts (workloads) Alerting infrastructure SLA on responding to issues
Team-based routing, giving
devs safe prod access
14

How to reach me
LinkedIn - Natan Yellin
Twitter - aantn
Platform Engineering Slack - @Natan Yellin
Feel free to ask questions about the slides, or just say hi :)
16

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Applying Platform Engineering Thinking to Observability.pdf

1. How to empower developers so they own observability - and is it a good idea? 1

2. About Me Natan Yellin Cofounder @ Robusta.dev Maintainer of open source projects for developer enablement, around K8s observability (Robusta, KRR, Kubernetes ChatGPT Bot)

3. Isn't observability easy? Why do developers need empowerment? 3

5. The Three Approaches to Ops The IT Approach We will do it for you The "Sink or Swim" Approach You build it, you run it The Relationship Approach Shared responsibility model Assisted ownership 5

6. A practical guide to empowering devs with observability 6

7. The Four Pillars of Observability Enablement Gives Control Defaults by default App-centric Multi-environment aware 7

8. App-Centric Example: Spotify BackStage "Kubernetes monitoring that’s designed around the needs of service owners, not cluster admins."

9. Defaults by default Example: Lens

10. Multi-Environment Aware Example: Agoda DevPortal Source: Pragmatic Engineer

11. Gives Control Example: Slack Gaz "A visual interface to check your services, see where they are deployed, view their status..." "The idea behind Debug Actions is to create a set of commands that are approved to be run in your pod and triggered from the interface." Source: Slack Blog

12. How does this fit into broader Platform Engineering initiatives? 12

13. Path to Production on Kubernetes Artifacts & Registry Create environments Cost/Utilization Tuning Containerize it Packaging (Helm / Kustomize / Argo) Setup alerts and dashboards Troubleshooting issues Create K8s Manifests Write app Security checkpoint 13

14. Recommended Ownership Grid Dev Ops Required Enablement Alerting on Nodes and K8s Infra ❌ Complete ownership Defining Alerts (workloads) Per-app customization Default alerts Templates and examples so devs don't need to know PromQL Investigating Alerts (workloads) Actual investigatio and per-app customization of dashboards Default dashboards Prebuilt dashboards. Per- app dashboards Right-sizing and cost-saving Applying recommendations Providing recommendations Actionable recommendations, not dashboard you must "remember to look at" Responding to Alerts (workloads) Alerting infrastructure SLA on responding to issues Team-based routing, giving devs safe prod access 14

15. Questions 15

16. How to reach me LinkedIn - Natan Yellin Twitter - aantn Platform Engineering Slack - @Natan Yellin Feel free to ask questions about the slides, or just say hi :) 16

Applying Platform Engineering Thinking to Observability.pdf

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