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In this presentation we will take a look at the NYU’s year long journey into design and implementation of middleware services. We will take a use case — Profile service, and walk through the challenges that we faced and small wins we had during our journey. Profile service provided an implementable use case for NYU while providing the technology team an opportunity to work with many products within WSO2. We will showcase the service that we built utilizing WSO2 and integration(s) with incumbent Identity management systems.