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Optima Plus
Customer Information Sheet                                                        10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002



 The information mentioned below is illustrative and not exhaustive. Information must be read in conjunction with the product brochures and policy document.
 In case of any conflict between the Key Features Document and the policy document the terms and conditions mentioned in the policy document shall prevail.
                                                                                                                                                  REFER TO POLICY
 TITLE            DESCRIPTION
                                                                                                                                                  CLAUSE NUMBER
 Product Name     Optima Plus
 What am I        Benefits
 covered for:
                  •	 In-patient Treatment - Medical Expenses for Hospitalisation above 24 hrs.                                                    Section 1 a)
                  •	 Pre-Hospitalisation - Medical Expenses incurred in 60 days before the admission in the Hospital.                             Section 1 b)
                  •	 Post-Hospitalisation - Medical Expenses incurred in 90 days after the discharge from Hospital.                               Section 1 c)
                  •	 Day-Care procedures - Medical Expenses for enlisted 140 Day care procedures                                                  Section 1 d)
                  •	 Organ Donor - Medical Expenses on harvesting the organ from the donor for organ transplantation.                             Section 1 e)
                  •	 Emergency Ambulance - Upto Rs. 2,000 per Hospitalisation for utilizing ambulance service for transporting                    Section 1 f)
                     Insured Person to Hospital in case of an Emergency.
                  •	 Domiciliary Treatment - The Medical Expenses incurred by an Insured Person for availing medical treatment at his Section 1 g)
                     home which would otherwise have required Hospitalisation.
 What are the     Following is a partial list of the policy exclusions. Please refer to the policy wording for the complete list of exclusions.  Section 2
 major exclusions
                  •	 War or any act of war, nuclear, chemical and biological weapons, radiation of any kind, breach of law with criminal
 in the policy:
                      intent, intentional or attempted suicide, participation or involvement in naval, military or air force operation,
                      racing, diving, aviation, scuba diving, parachuting, hang-gliding, rock or mountain climbing, abuse of intoxicants
                      or hallucinogenic substances such as intoxicating drugs and alcohol, treatment of obesity and any weight control
                      program, Psychiatric, mental disorders, congenital internal or external diseases, defects or anomalies, genetic
                      disorders; sleep apnoea, expenses arising from HIV or AIDs and related diseases, sterility, treatment to effect or to
                      treat infertility, any fertility, sub-fertility, surrogate or vicarious pregnancy, birth control, surgery for nasal septum
                      deviation, circumcisions, laser treatment for correction of refractive error of eye, plastic surgery or cosmetic surgery
                      unless required due to an Accident, Cancer or Burns, any non allopathic treatment.
 Waiting Period   •	 30 days for all Illnesses (except Accident) in the first year and is not applicable in subsequent renewals                   Section 2 c)
                  •	 24 months for specific Illness and treatments in the first two years and is not applicable in subsequent renewals            Section 2 d)
                  •   Pre-existing diseases will be covered after a waiting period 48 months.                                                     Section 2 e)

 Payout basis     •	 Indemnity basis                                                                                                              Section 1


 Cost Sharing     •	 We will pay Medical Expenses exceeding the Deductible                                                                        Section 1, 3 g)
                  •	 Deductible applicable mentioned in the Policy Schedule.

 Renewal          •	 Policy is ordinarily renewable, subject to application for renewal and the renewal premium in full has been received         Section 3 p)
 Conditions          by the due dates and realisation of premium.
                  •	 Grace period of 30 days for renewing the policy is provided. To avoid any confusion any claim incurred during break-
                     in period will not be payable under this policy.
                  •	 There is no maximum cover ceasing age under this Policy.                                                                     Section 3 b)

 Renewal          •	 Not Applicable
 Benefits
 Cancellation     •	 This policy would be cancelled on grounds of misrepresentation, fraud, non-disclosure of material facts or non-              Section 3 u), v), w)
                     cooperation by any Insured Person, upon giving 30 days notice without refund of premium.

 How to Claim     •	 In case of any hospitalisation or an event which might give rise to a claim, please contact Us.                              Section 5


Note: Pre-Policy Checkup at Our network may be required based upon the Age. We will reimburse 50% of the expenses incurred on the acceptance of the
                                                                                                                                                                         AMHI/PR/H/0011/0046/112010/P




proposal. The medical reports are valid for a period of 90 days from the date of Pre-Policy Checkup.




 E-mail : customerservice@apollomunichinsurance.com                                    toll free 1800-102-0333 www.apollomunichinsurance.com
Optima Plus
Policy Wording                                                                        10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002
Apollo Munich Health Insurance Company Limited will provide the insurance cover           	   iii.	 The coverage includes the cost of the transportation of the Insured
detailed in the Policy to the Insured Person up to the Sum Insured subject to the                   Person from a Hospital to the nearest Hospital which is prepared to
terms and conditions of this Policy, Your payment of premium, and Your statements                   admit the Insured Person and provide the necessary medical services
in the Proposal, which is incorporated into the Policy and is the basis of it.                      if such medical services cannot satisfactorily be provided at a Hospital
Section 1. Benefits                                                                                 where the Insured Person is situated, provided that transportation has
Claims made in respect of any of the benefits below will be subject to the Sum                      been prescribed by a Medical Practitioner and is medically necessary.
Insured.                                                                                  g)	 Domiciliary Treatment
If any Insured Person suffers an Illness or Accident during the Policy Period that        	 The Medical Expenses incurred by an Insured Person for medical treatment
requires that Insured Person’s Hospitalisation as an Inpatient, then We will pay              taken at his home which would otherwise have required Hospitalisation
for the Medical Expenses for the benefits mentioned below, in excess of the                   because, on the advice of the attending Medical Practitioner, the Insured
Deductible stated in the Schedule.                                                            Person could not be transferred to a Hospital or a Hospital bed was
Our maximum liability for a continuous period of Illness, including relapses                  unavailable, and provided that:
within 45 days from the last date of discharge from the Hospital or nursing home          	 i.	 The condition for which the medical treatment is required continues for
where treatment has been taken, shall be limited to the amount mentioned in                         at least 3 days, in which case We will pay the reasonable charge of any
the Schedule of Benefits. Occurrence of the same Illness after a lapse of 45 days                   necessary medical treatment for the entire period, and
as stated above will be considered as fresh Illness for the purpose of this Policy.       	 ii.	 If We accept a claim under this Benefit We will not make any payment
a)	 In-patient Treatment                                                                            for Post-Hospitalisation expenses but We will pay Pre-Hospitalisation
	 The Medical Expenses for:                                                                         expenses for up to 60 days in accordance with b) above, and
	 i.	 Room rent, boarding expenses,                                                       	 iii.	 No payment will be made if the condition for which the Insured Person
	 ii.	Nursing,                                                                                      requires medical treatment is:
	 iii.	 Intensive care unit,                                                              			1)	             Asthma, Bronchitis, Tonsillitis and Upper Respiratory Tract
	 iv.	 Medical Practitioner(s),                                                                              infection including Laryngitis and Pharyngitis, Cough and Cold,
	 v.	 Anaesthesia, blood, oxygen, operation theatre charges, surgical                                        Influenza,
          appliances,                                                                     			 2)	 Arthritis, Gout and Rheumatism,
	 vi.	 Medicines, drugs and consumables,                                                  			 3)	 Chronic Nephritis and Nephritic Syndrome,
	 vii.	 Diagnostic procedures,                                                            			 4)	 Diarrhoea and all type of Dysenteries including Gastroenteritis,
	 viii.	The Cost of prosthetic and other devices or equipment if implanted                			 5)	 Diabetes Mellitus and Insipidus,
          internally during a Surgical Procedure.                                         			6)	             Epilepsy,
b)	Pre-Hospitalisation                                                                    			7)	             Hypertension,
                                                                                          			 8)	 Psychiatric or Psychosomatic Disorders of all kinds,
	 The Medical Expenses incurred in the 60 days immediately before the
                                                                                          			 9)	 Pyrexia of unknown Origin.
     Insured Person was Hospitalised, provided that:
                                                                                          Section 2. Exclusions
	 i.	 Such Medical Expenses were in fact incurred for the same condition for
          which the Insured Person’s subsequent Hospitalisation was required, and         Deductible
	 ii.	 We have accepted an In-patient Hospitalisation claim under Benefit 1a).            a)	 We are not liable for any payment unless the Medical Expenses exceed the
                                                                                              Deductible. Deductible shall be applicable for each and every Hospitalisation
c)	Post-Hospitalisation
                                                                                              except claims made for Any One Illness.
	 The Medical Expenses incurred in the 90 days immediately after the Insured
                                                                                          Waiting Periods
     Person was discharged post Hospitalisation provided that:
                                                                                          b)	 We are not liable for any treatment which begins during waiting periods
	 i.	 Such costs are incurred in respect of the same condition for which the
                                                                                              except if any Insured Person suffers an Accident.
          Insured Person’s earlier Hospitalisation was required, and
                                                                                          30 days Waiting Period
	 ii.	 We have accepted an In-patient Hospitalisation claim under Benefit 1a).
                                                                                          c)	 A waiting period of 30 days will apply to all claims unless:
d)	 Day Care Procedures
                                                                                          	 i.	 The Insured Person has been insured under an Optima Plus Policy
	 The Medical Expenses for a day care procedure mentioned in the list of Day
                                                                                                    continuously and without any break in the previous Policy Year, or
     Care Procedures in this Policy where the procedure or surgery is taken by
     the Insured Person as an In-patient for less than 24 hours in a Hospital or          	 ii.	 The Insured Person was insured continuously and without interruption
     standalone day care centre but not the out-patient department of a Hospital                    for atleast one year under any other health insurance plan with an
     or standalone day care centre.                                                                 Indian non life insurer as per guidelines on portability issued by the
                                                                                                    Insurance Regulator.
e)	 Organ Donor
                                                                                          	 iii.	 If the Insured Person renews with Us or transfers from any other insurer
	 The Medical Expenses for an organ donor’s treatment for the harvesting of
                                                                                                    and increases the Sum Insured or changes his Deductible, then this
     the organ donated, provided that:
                                                                                                    exclusion shall only apply in relation to the amount by which the Sum
	 i.	 The organ donor is any person whose organ has been made available in                          Insured has been increased or Deductible has been changed.
          accordance and compliance with The Transplantation of Human Organs
                                                                                          Specific Waiting Periods
          Act, 1994 (amended) and
                                                                                          d)	 The Illnesses and treatments listed below will be covered subject to a
	 ii.	 The organ donated is for the use of the Insured Person, and
                                                                                              waiting period of 2 years as long as in the third Policy Year the Insured
	 iii.	 We will not pay the donor’s pre and post-Medical Expenses or any other                Person has been insured under an Optima Plus Policy continuously and
          medical treatment for the donor consequent on the harvesting, and                   without any break:
	 iv.	 We have accepted an In-patient Hospitalisation claim under Benefit 1a).            	i.	      Illnesses: arthritis if non infective; calculus diseases of gall bladder
f)	 Emergency Ambulance                                                                             and urogenital system; cataract; fissure/fistula in anus, hemorrhoids,
	 We will reimburse the expenses incurred on an ambulance offered by a                              pilonidal sinus, gastric and duodenal ulcers; gout and rheumatism;
     healthcare or ambulance service provider used to transfer the Insured                          internal tumors, cysts, nodules, polyps including breast lumps (each
     Person to the nearest Hospital with adequate Emergency facilities for the                      of any kind unless malignant); osteoarthritis and osteoporosis if Age
     provision of health services following an Emergency, provided that:                            related; polycystic ovarian diseases; sinusitis and related disorders and
	 i.	 Our maximum liability shall be restricted to the amount mentioned in                          skin tumors unless malignant.
          the Schedule of Benefits, and                                                   	ii.	     Treatments: benign ear, nose and throat (ENT) disorders and
	 ii.	 We have accepted an In-patient Hospitalisation claim under Benefit 1a).                      surgeries (including but not limited to adenoidectomy, mastoidectomy,
                                                                                      1
    Please retain your policy wording for current and future use. Any change to the policy wording at the time of renewal, post approval from regulator will be
    updated and available on our website www.apollomunichinsurance.com
Optima Plus
Policy Wording                                                                          10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002
         tonsillectomy and tympanoplasty); dilatation and curettage (D&C);                  	   vi.	 Psychiatric, mental disorders (including mental health treatments);
         hysterectomy for menorrhagia or fibromyoma or prolapse of uterus                               Parkinson and Alzheimer’s disease; general debility or exhaustion
         unless necessitated by malignancy; joint replacement; myomectomy                               (“run-down condition”); congenital internal or external diseases,
         for fibroids; surgery of gallbladder and bile duct unless necessitated by                      defects or anomalies; genetic disorders; stem cell implantation or
         malignancy; surgery of genito urinary system unless necessitated by                            surgery; or growth hormone therapy; sleep-apnoea.
         malignancy; surgery of benign prostatic hypertrophy; surgery of hernia;            	   vii.	 Venereal disease, sexually transmitted disease or Illness; “AIDS”
         surgery of hydrocele; surgery for prolapsed inter vertebral disk; surgery                      (Acquired Immune Deficiency Syndrome) and/or infection with
         of varicose veins and varicose ulcers; surgery on tonsils and sinuses;                         HIV (Human Immunodeficiency Virus) including but not limited to
         surgery for nasal septum deviation.                                                            conditions related to or arising out of HIV/AIDS such as ARC (AIDS
	 iii.	 However, a waiting period of 2 years will not apply if the Insured Person                       related complex), Lymphomas in brain, Kaposi’s sarcoma, tuberculosis.
         was insured continuously and without interruption for at least 2 years             	   viii.	 Pregnancy (including voluntary termination), miscarriage (except as a
         under any other health insurance plan with an Indian non life insurer as                       result of an Accident or Illness), maternity or birth (including caesarean
         per guidelines on portability issued by the Insurance Regulator.                               section) except in the case of ectopic pregnancy in relation to 1)a) only.
	 iv.	 If the Insured Person renews with Us or transfers from any other insurer             	   ix.	 Sterility, treatment whether to effect or to treat infertility; any fertility,
         and increases the Sum Insured or changes his Deductible, then this                             sub-fertility or assisted conception procedure; surrogate or vicarious
         exclusion shall only apply in relation to the amount by which the Sum                          pregnancy; birth control, contraceptive supplies or services including
         Insured has been increased or Deductible has been changed.                                     complications arising due to supplying services.
e)	 Pre-existing Conditions will not be covered until 48 months of continuous               	   x.	 Dental treatment and surgery of any kind, unless requiring
    coverage have elapsed, since inception of the first Optima Plus policy with                         Hospitalisation.
    us, but                                                                                 	   xi.	 Expenses for donor screening, or, save as and to the extent provided
	 1) If the Insured Person is presently covered and has been continuously                               for in 1)e), the treatment of the donor (including surgery to remove
    covered without any lapses under:                                                                   organs from a donor in the case of transplant surgery).
	 a.	 any other health insurance plan with an Indian non life insurer as per                	   xii.	 Treatment and supplies for analysis and adjustments of spinal
         guidelines on portability issued by the Insurance Regulator, OR                                subluxation; diagnosis and treatment by manipulation of the skeletal
	 b.	 any other similar health insurance plan from Us,                                                  structure; muscle stimulation by any means except for treatment
	 then Section 2 e . of the Policy stands deleted and shall be replaced entirely                        of fractures (excluding hairline fractures) and dislocations of the
    with the following:                                                                                 mandible and extremities.
	 i.	 The waiting period for all Pre-existing Conditions shall be reduced by                	   xiii.	Treatment of nasal concha resection; circumcisions (unless
           the number of continuous preceding years of coverage of the Insured                          necessitated by Illness or injury and forming part of treatment);
           Person under the previous health insurance policy; AND                                       laser treatment for correction of eye due to refractive error;
	 ii.	 If the proposed Sum Insured for a proposed Insured Person is more                                aesthetic or change-of-life treatments of any description such as
           than the Sum Insured applicable under the previous health insurance                          sex transformation operations, treatments to do or undo changes in
           policy, then the reduced waiting period shall only apply to the extent                       appearance or carried out in childhood or at any other times driven by
           of the Sum Insured under the previous health insurance policy.                               cultural habits, fashion or the like or any procedures which improve
                                                                                                        physical appearance.
	 2) The reduction in the waiting period specified above shall be applied
    subject to the following:                                                               	   xiv.	 Plastic surgery or cosmetic surgery unless necessary as a part of
                                                                                                        medically necessary treatment certified by the attending Medical
	 a.	 We will only apply the reduction of the waiting period if We have                                 Practitioner for reconstruction following an Accident, Cancer or Burns.
           received the database and claim history from the previous Indian
           insurance company (if applicable);                                               	   xv.	 Experimental, investigational or unproven treatment, devices and
                                                                                                        pharmacological regimens.
	 b.	 We are under no obligation to insure all Insured Persons or to insure
           all Insured Persons on the proposed terms, or on the same terms as               	   xvi.	 Measures primarily for diagnostic, X-ray or laboratory examinations or
           the previous health insurance policy even if You have submitted to Us                        other diagnostic studies which are not consistent with or incidental to
           all documentation                                                                            the diagnosis and treatment of the positive existence or presence of
                                                                                                        any Illness for which confinement is required at a Hospital.
	 c.	 We shall consider only completed years of coverage for waiver of
           waiting periods. Policy extensions if any sought during or for the               	   xvii.	 Convalescence, cure, rest cure, sanatorium treatment, rehabilitation
           purpose of porting insurance policy shall not be considered for waiting                      measures, private duty nursing, respite care, long-term nursing care
           period waiver                                                                                or custodial care.
	 d.	 We will retain the right to underwrite the proposal as per Our                        	   xviii.	 Any non allopathic treatment.
           underwriting guidelines.                                                         	   xix.	All preventive care, vaccination including inoculation and
f)	 We will not make any payment for any claim in respect of any Insured                                immunisations (except in case of post- bite treatment); any physical,
           Person directly or indirectly for, caused by, arising from or in any way                     psychiatric or psychological examinations or testing; enteral feedings
           attributable to any of the following unless expressly stated to the                          (infusion formulae via a tube into the upper gastrointestinal tract) and
           contrary in this Policy:                                                                     other nutritional and electrolyte supplements, unless certified to be
	 i.	 War or any act of war, invasion, act of foreign enemy, war like                                   required by the attending Medical Practitioner as a direct consequence
           operations (whether war be declared or not or caused during service                          of an otherwise covered claim.
           in the armed forces of any country), civil war, public defence, rebellion,       	   xx.	 Charges related to a Hospital stay not expressly mentioned as being
           revolution, insurrection, military or usurped acts, nuclear weapons/                         covered, including but not limited to charges for admission, discharge,
           materials, chemical and biological weapons, radiation of any kind.                           administration, registration, documentation and filing.
	 ii.	 Any Insured Person committing or attempting to commit a breach of                    	   xxi.	 Items of personal comfort and convenience including but not limited
           law with criminal intent, or intentional self injury or attempted suicide                    to television (wherever specifically charged for), charges for access
           while sane or insane.                                                                        to telephone and telephone calls, internet, foodstuffs (except patient’s
	 iii.	 Any Insured Person’s participation or involvement in naval, military or                         diet), cosmetics, hygiene articles, body care products and bath additive,
           air force operation, racing, diving, aviation, scuba diving, parachuting,                    barber or beauty service, guest service as well as similar incidental
           hang-gliding, rock or mountain climbing.                                                     services and supplies, and vitamins and tonics unless vitamins and
	 iv.	 The abuse or the consequences of the abuse of intoxicants or                                     tonics are certified to be required by the attending Medical Practitioner
           hallucinogenic substances such as intoxicating drugs and alcohol,                            as a direct consequence of an otherwise covered claim.
           including smoking cessation programs and the treatment of nicotine               	   xxii	 Treatment rendered by a Medical Practitioner which is outside
           addiction or any other substance abuse treatment or services, or supplies.                   his discipline or the discipline for which he is licensed; treatments
	 v.	 Treatment of Obesity and any weight control program.                                              rendered by a Medical Practitioner who shares the same residence
                                                                                                        as an Insured Person or who is a member of an Insured Person’s
                                                                                        2
Optima Plus
Policy Wording                                                                        10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002
           family, however proven material costs are eligible for reimbursement           Cashless Service:
           in accordance with the applicable cover.
                                                                                                Treatment,            Treatment,   Cashless                We must be given
	 xxiii.	 The provision or fitting of hearing aids, spectacles or contact lenses
           including optometric therapy, any treatment and associated expenses                  Consultation or       Consultation Service is              notice that the
           for alopecia, baldness, wigs, or toupees, medical supplies including                 Procedure:            or           Available:              Insured Person
           elastic stockings, diabetic test strips, and similar products.                                             Procedure                            wishes to take
	 xxiv.	Any treatment or part of a treatment that is not of a Reasonable                                              Taken at:                            advantage of the
           Charge, or not medically necessary; drugs or treatments which are not                                                                           cashless service
           supported by a prescription.                                                                                                                    accompanied by
	 xxv.	 Artificial limbs, crutches or any other external appliance and/or device                                                                           full particulars:
           used for diagnosis or treatment (except when used intra-operatively).           I.   If any planned        Network         We will provide      At least 48 hours
	 xxvi.	 Any exclusion mentioned in the Schedule or the breach of any specific                  treatment,            Hospital        cashless             before the planned
           condition mentioned in the Schedule.                                                 consultation or                       service by           treatment or
Section 3. General Conditions                                                                   procedure for                         making               Hospitalisation
Condition precedent                                                                             which a claim                         payment to the
a)	 The fulfilment of the terms and conditions of this Policy (including the                    may be made                           extent of Our
    payment of premium by the due dates mentioned in the Schedule) insofar                                                            liability directly
    as they relate to anything to be done or complied with by You or any Insured                                                      to the Network
    Person shall be conditions precedent to Our liability.                                                                            Hospital.
b)	 Insured Person
                                                                                           2.   If any treatment, Network             We will provide Within 24 hours
	 Only those persons named as an Insured Person in the Schedule shall be
    covered under this Policy. Any person may be added during the Policy Period                 consultation or   Hospital            cashless           after the treatment
    after his application has been accepted by Us, additional premium has been                  procedure for                         service by         or Hospitalisation
    paid and We have issued an endorsement confirming the addition of such                      which a claim                         making
    person as an Insured Person.                                                                may be made is                        payment to the
	 There is no maximum cover ceasing age under this Policy.                                      to be taken in an                     extent of Our
	 We may apply a risk loading on the premium payable (based upon the                            Emergency:                            liability directly
    declarations made in the proposal form and the health status of the persons                                                       to the Network
    proposed for insurance). The maximum risk loading applicable for an                                                               Hospital.
    individual shall not exceed above 100% per diagnosis / medical condition
    and an overall risk loading of over 150% per person. These loadings are               Supporting Documentation & Examination
    applied from Commencement Date of the Policy including subsequent                     d)	 The Insured Person or someone claiming on Your behalf shall provide Us
    renewal(s) with Us.                                                                       with any documentation, medical records and information We may request
	 We will inform You about the applicable risk loading through a counter offer                to establish the circumstances of the claim, its quantum or Our liability for
    letter. You need to revert to Us with consent and additional premium (if any),            the claim within 15 days of the earlier of Our request or the Insured Person’s
    within 15 days of the issuance of such counter offer letter. In case, you                 discharge from Hospitalisation or completion of treatment. The Company
    neither accept the counter offer nor revert to Us within 15 days, We shall                may accept claims where documents have been provided after a delayed
    cancel Your application and refund the premium paid within next 7 days.                   interval only in special circumstances and for the reasons beyond the
	 Please note that We will issue Policy only after getting Your consent.                      control of the insured. Such documentation will include but is not limited to
c)	 Notification of Claim                                                                     the following:
                                                                                          	 i.	 Our claim form, duly completed and signed for on behalf of the Insured
      Treatment,        Consultation     or   We must be informed:                                 Person.
      Procedure:                                                                          	 ii.	 Original Bills (including but not limited to pharmacy purchase bill,
 I.   If any treatment for which a claim      Immediately and in any event                         consultation bill, diagnostic bill) and any attachments thereto like
      may be made is to be taken and that     atleast 48 hours prior to the Insured                receipts or prescriptions in support of any amount claimed which will
      treatment requires Hospitalisation:     Person’s admission.                                  then become Our property.
      If any treatment for which a claim       Within 24 hours of the Insured             	 iii.	 All reports, including but not limited to all medical reports, case histories,
 2.                                                                                                investigation reports, treatment papers, discharge summaries.
      may be made is to be taken and that     Person’s admission to Hospital.
      treatment requires Hospitalisation                                                  	 iv.	 A precise diagnosis of the treatment for which a claim is made.
      in an Emergency:                                                                    	 v.	 A detailed list of the individual medical services and treatments provided
                                                                                                   and a unit price for each.
 3.   For all benefits which are contingent   Within 7 days of the Insured Person’s
      on Our prior acceptance of a claim      discharge post-hospitalisation.             	 vi.	 Prescriptions that name the Insured Person and in the case of drugs: the
                                                                                                   drugs prescribed, their price and a receipt for payment. Prescriptions
      under Section 1)a):                                                                          must be submitted with the corresponding Doctor’s invoice.
 4.   If any treatment, consultation or       Within 7 days of completion of              		Note:
      procedure for which a claim may be      such treatment, consultation or
                                                                                          		i.	        When original bills, receipts, prescriptions, reports and other
      made is required in an Emergency:       procedure.
                                                                                                       documents are submitted to the other insurer or to the
 5.   In all other cases:                     Of any event or occurrence that                          reimbursement provider, verified photocopies attested by such
                                              may give rise to a claim under                           other organisation/provider have to be submitted.
                                              this Policy atleast 7 days prior            		 ii.	 If original bills, receipts, prescriptions, reports and other documents
                                              to any consequent treatment,                             are submitted to Us and Insured Person requires same for claiming
                                              consultation or procedure and We                         from other organisation/provider, then on request from the Insured
                                              must pre-authorise such treatment,                       Person We will provide attested copies of the bills and other
                                              consultation or procedure.                               documents submitted by the Insured Person.
Note: In the case of a covered Hospitalisation, the costs of which were not               e)	 The Insured Person shall have to undergo medical examination by Our
initially estimated to exceed the Deductible but were subsequently found likely               authorised Medical Practitioner, as and when We may reasonably require,
to exceed the Deductible, the intimation should be submitted along with a copy                to obtain an independent opinion for the purpose of processing any claim.
of intimation made to the other insurer/reimbursement provider immediately on                 We will bear the cost towards performing such medical examination (at the
knowing that the Deductible is likely to be exceeded.                                         specified location) of the Insured Person.

                                                                                      3
Optima Plus
Policy Wording                                                                        10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002
Claims Payment                                                                                Policy Period. If the application for renewal and the renewal premium has
f)	 We shall be under no obligation to make any payment under this Policy unless              been received by Us before the expiry of the Policy Period We will ordinarily
    We have received all premium payments in full in time and all payments                    offer renewal terms unless We believe that You or any Insured Person or
    have been realised and We have been provided with the documentation                       anyone acting on Your behalf or on behalf of an Insured Person has acted
    and information We have requested to establish the circumstances of the                   in an improper, dishonest or fraudulent manner or any misrepresentation
    claim, its quantum or Our liability for it, and unless the Insured Person has             under or in relation to this Policy or the renewal of the Policy poses a moral
    complied with his obligations under this Policy.                                          hazard. Grace Period of 30 days for renewing the policy is provided under
g)	 Our liability to make payment under this Policy will only begin when the                  this Policy. Any disease/ condition contracted in the break in period will not
    Deductible as mentioned in Schedule is exceeded. We will pay to the Insured               be covered and will be treated as Pre-existing condition.
    Person, Medical Expenses over and above Deductible but not exceeding the              q)	 We may vary the renewal premium payable with prior approval of the IRDA.
    Sum Insured for the Policy Period.                                                    Change of Policyholder
h)	 We will only make payment to or at Your direction. If an Insured Person               r)	 The change of Policyholder (except clause w) is permitted only at the time
    submits the requisite claim documents and information along with a                        of renewal. If You do not renew the Policy, the other Insured Persons may
    declaration in a format acceptable to Us of having incurred the expenses,                 apply to renew the Policy subject to condition p) above. However, in case,
    this person will be deemed to be authorised by You to receive the concerned               the Insured Person is minor, the Policy shall be renewed only through any
    payment. In the event of the death of You or an Insured Person, We will                   one of his/her natural guardian or guardian appointed by Court subject to
    make payment to the Nominee (as named in the Schedule).                                   condition p) above.
i)	 Cashless service: If any treatment, consultation or procedure for which a             Notices
    claim may be made is to be taken at a Network Hospital, then We will provide          s)	 Any notice, direction or instruction under this Policy shall be in writing and if
    a cashless service by making payment to the extent of Our liability direct                it is to:
    to the Network Hospital as long as We are given notice that the Insured               	 i.	 Any Insured Person, then it shall be sent to You at Your address specified
    Person wishes to take advantage of a cashless service accompanied by full                       in the Schedule and You shall act for all Insured Persons for these
    particulars at least 48 hours before any planned treatment or Hospitalisation                   purposes.
    or within 24 hours after the treatment or Hospitalisation in the case of an
    Emergency.                                                                            	 ii.	 Us, it shall be delivered to Our address specified in the Schedule. No
                                                                                                    insurance agents, brokers or other person or entity is authorised to
j)	 This Policy only covers medical treatment taken within India, and payments                      receive any notice, direction or instruction on Our behalf unless We
    under this Policy shall only be made in Indian Rupees within India.                             have expressly stated to the contrary in writing.
k)	 We are not obliged to make payment for any claim or that part of any claim            Dispute Resolution Clause
    that could have been avoided or reduced if the Insured Person had taken
    reasonable care, or that is brought about or contributed to by the Insured            t)	 Any and all disputes or differences under or in relation to this Policy shall be
    Person failing to follow the directions, advice or guidance provided by a                 determined by the Indian Courts and subject to Indian law.
    Medical Practitioner.                                                                 Termination
Fraud                                                                                     u)	 You may terminate this Policy at any time by giving Us written notice, and
l)	 If any claim is in any manner dishonest or fraudulent, or is supported by any             the Policy shall terminate when such written notice is received. If no claim
    dishonest or fraudulent means or devices, whether by You or any Insured                   has been made under the Policy, then We will refund premium in accordance
    Person or anyone acting on behalf of You or an Insured Person, then this                  with the table below:
    Policy shall be void and all benefits paid under it shall be forfeited.                    1 Year Policy                           2 Year Policy
Other Insurance                                                                                Length of time      Refund of           Length of time      Refund of
m)	 If at the time when any claim arises under this Policy, there is in existence              Policy in force     premium             Policy in force     premium
    any other insurance policy effected by any Insured Person or on behalf of                  Upto 1 Month        75.00%              Upto 1 Month        87.50%
    any Insured Person which covers any claim in whole or in part made under
    this Policy (or which would cover any claim made under this Policy if this                 Upto 3 Months       50.00%              Upto 3 Months       75.00%
    Policy did not exist) then We shall not be liable to pay or contribute more                Upto 6 Months       25.00%              Upto 6 Months       62.50%
    than Our rateable proportion of the claim. For clarity, the rateable proportion            Exceeding 6         Nil                 Upto 12 Months      50.00%
    will be calculated to that part of other insurance policy which is having
    higher sum insured than the Deductible of this Policy.                                     Months
	 If the other insurance is a Cancer Insurance Policy issued in collaboration                                                          Upto 15 Months      37.50%
    with Indian Cancer Society then Our liability under this Policy shall be in                                                        Upto 18 Months      25.00%
    excess of such Cancer Insurance Policy.
                                                                                                                                       Exceeding 18        Nil
Subrogation                                                                                                                            Months
n)	 You and/or any Insured Persons shall do or concur in doing or permit to be
    done all such acts and things that may be necessary or reasonably required            v)	 We may at any time terminate this Policy on grounds of misrepresentation,
    by Us for the purpose of enforcing and/or securing any civil or criminal rights           fraud, non-disclosure of material facts or non-cooperation by You or any
    and remedies or obtaining relief or indemnity from any other party to which               Insured Person or anyone acting on Your behalf or on behalf of an Insured
    We are or would become entitled upon Us making reimbursement under                        Person upon 30 days notice by sending an endorsement to Your address
    this Policy, whether such acts or things shall be or become necessary or                  shown in the Schedule without refund of premium.
    required before or after Our payment. Neither You nor any Insured Person              w)	 The coverage for the Insured Person shall automatically terminate if:
    shall prejudice these subrogation rights in any manner and shall provide Us           	 i.	 You no longer reside in India, or in the case of Your demise. However
    with whatever assistance or cooperation is required to enforce such rights.                   the cover shall continue for the remaining Insured Persons till the end
    Any recovery We make pursuant to this clause shall first be applied to the                    of Policy Period. The other Insured Persons may also apply to renew
    amounts paid or payable by Us under this Policy and Our costs and expenses                    the Policy subject to condition p) above. In case, the Insured Person
    of effecting a recovery, whereafter We shall pay any balance remaining to You.                is minor, the Policy shall be renewed only through any one of his/her
Alterations to the Policy                                                                         natural guardian or guardian appointed by Court. All relevant particulars
o)	 This Policy constitutes the complete contract of insurance. This Policy                       in respect of such person (including his/her relationship with You) must
    cannot be changed or varied by anyone (including an insurance agent or                        be given to Us along with the application.
    broker) except Us, and any change We make will be evidenced by a written              	 ii.	 In relation to an Insured Person, if that Insured Person dies or no longer
    endorsement signed and stamped by Us.                                                         resides in India.
Renewal                                                                                   Waiver of Deductible
p)	 All applications for renewal must be received by Us before the end of the             x)	 We will offer the Insured Person an option to waive the Deductible and to opt
                                                                                      4
Optima Plus
Policy Wording                                                                            10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002

     for 5 Lacs indemnity health insurance Policy (without any Deductible) with                          and qualified medical practitioner AND must comply with all
     Us provided that:                                                                                   minimum criteria as under:
	 i.	 Insured Person has been insured with Us for first time under this Policy                		         i)	 has at least 10 In-patient beds, in those towns having a
          before the age of 50 years and has renewed with Us continuously and                                  population of less than 10,00,000 and 15 In-patient beds in all
          without any interruption,                                                                            other places
	 ii.	 This option for waiver of Deductible shall be exercised by the Insured                 		         ii)	 has qualified nursing staff under its employment round the clock
          Person only during the age group of 58 to 60 years, and certainly at the            		         iii)	 has qualified Medical Practitioner(s) in charge round the clock
          time of renewal only.                                                               		         iv)	 has a fully equipped operation theatre of its own where surgical
                                                                                                               procedures are carried out.
	 iii.	 Insured Person will be offered continuity of coverage in terms of waiver
          of waiting periods to the extent of benefits covered under this Policy.             		         v)	maintains daily records of patients and will make these
                                                                                                               accessible to the insurance company’s authorized personnel.
	 In all other cases, No benefits shall accrue to any Insured Person by virtue
                                                                                              	 Def. 12.	Hospitalisation or Hospitalised means the Insured Person’s
     of continuity of coverage in the event of discontinuation of this Policy at any
                                                                                                         admission into a Hospital for medically necessary treatment as an
     point of time or shifting to any other health insurance Policy with Us.                             In-patient for a continuous period of at least 24 hours following an
Section. 4 Interpretations & Definitions
              	                                                                                          Illness or Accident occurring during the Policy Period.
The terms defined below have the meanings ascribed to them wherever                           	 Def. 13.	Illness means a sickness (a condition or an ailment affecting
they appear in this Policy and, where appropriate, references to the singular                            the general soundness and health of the Insured Person’s body)
include references to the plural; references to the male include the female and                          or a disease (affliction of the bodily organs having a defined and
references to any statutory enactment include subsequent changes to the same:                            recognised pattern of symptoms) or pathological condition leading
	 Def. 1.	 Accident or Accidental means a sudden, unforeseen and                                         to the impairment of normal physiological function which manifests
                involuntary event caused by external and visible means (but does                         itself during the Policy Period and requires medical treatment. For
                not include any Illness) which results in physical bodily injury.                        the avoidance of doubt, Illness does not mean and this Policy does
                                                                                                         not cover any mental Illness or sickness or disease (including but
	 Def. 2.	 Age or Aged means completed years as at the Commencement Date.                                not limited to a psychiatric condition, disorganisation of personality
	 Def. 3.	 Any One Illness means continuous period of Illness and it includes                            or mind, or emotions or behaviour) even if caused by or aggravated
                relapse within 45 days from the date of last consultation with the                       by or related to an Accident or Illness.
                Hospital/nursing home where treatment may have been taken.                    	 Def. 14.	In-patient or In-patient Care means treatment for which the
                Occurrence of same Illness after a lapse of 45 days as stated above                      Insured Person has to stay in a Hospital for more than 24 hours for
                will be considered as fresh Illness for the purpose of this Policy.                      a covered event.
	 Def. 4.	 Commencement Date means the commencement date of this                              	 Def. 15.	Insured Person means You and the persons named in the Schedule.
                Policy as specified in the Schedule.                                          	 Def. 16.	Intensive Care Unit means an identified section, ward or wing of
	 Def. 5.	 Day care treatment means medical treatment, and/or surgical                                   a Hospital which is under the constant supervision of a dedicated
                procedure which is undertaken under general or local anaesthesia                         Medical Practitioner(s), and which is specially equipped for the
                in a Hospital/day care centre in less than 24 hrs because of                             continuous monitoring and treatment of patients who are in a
                technological advancement, and which would have otherwise                                critical condition, or require life support facilities and where the
                required a Hospitalization of more than 24 hours, but treatment                          level of care and supervision is considerably more sophisticated
                normally taken on an out-patient basis is not included in the scope                      and intensive than in the ordinary and other wards.
                of this definition.                                                           	 Def. 17.	Medical Expenses means those medically necessary Reasonable
	 Def. 6.	 Deductible means a cost-sharing requirement under a health                                    Charges that an Insured Person has necessarily and actually incurred
                insurance policy that provides that the insurer will not be liable for                   for medical treatment on the advice of a Medical Practitioner due to
                a specified rupee amount (as mention in Policy Schedule) of the                          Illness or Accident and leading to consequent Hospitalisation during
                covered expenses, which will apply before any benefits are payable                       the Policy Period.
                by the insurer. A Deductible does not reduce the Sum Insured.                 	 Def. 18.	Medical Practitioner means a person who holds a valid
	 Def. 7.	 Dependents means only the family members listed below:                                        registration from the medical council of any state of India and is
		              i)	 Your legally married spouse as long as he/she continues to be                        thereby entitled to practice medicine within its jurisdiction, and is
                married to You;                                                                          acting within the scope and jurisdiction of his license.
		              ii)	 Your children Aged between 91 days and 21 years if they are              	 Def. 19.	Network means all such Hospitals, day care centres or other
                unmarried.                                                                               providers that We/TPA have mutually agreed with, to provide
		              iii)	 Your natural parents or parents that have legally adopted You,                     services like cashless access to Policyholders. The list is available
                provided that:                                                                           with Us/TPA and subject to amendment from time to time.
	                     a)	 The parent was below 65 years at his initial participation in       	 Def. 20.	Non Network means any Hospital, day care centre or other
                          the Optima Plus Policy, and                                                    provider that is not part of the Network.
	                     b)	 Parents shall not include Your spouse’s parents.                    	 Def. 21.	Policy means Your statements in the proposal form, this Policy
	 Def. 8.	 Dependent Child means a child (natural or legally adopted),                                   wording (including endorsements, if any), Appendix 1 and the
                who is financially dependent on You and does not have his / her                          Schedule (as the same may be amended from time to time).
                independent sources of income.                                                	 Def. 22.	Policy Period means the period between the Commencement
	 Def. 9.	 Emergency or Emergency Care means management for a severe                                     Date and the Expiry Date specified in the Schedule.
                illness or injury which results in symptoms which occur suddenly              	 Def. 23.	Policy Year means a year following the Commencement Date and
                and unexpectedly, and requires immediate care by a Medical                               its subsequent annual anniversary.
                Practitioner to prevent death or serious long term impairment of the          	 Def. 24.	Pre-existing Condition means any condition, ailment or injury
                Insured Person’s health.                                                                 or related condition(s) for which Insured Person had signs or
	 Def. 10.	Grace Period means the specified period of time immediately                                   symptoms, and/ or were diagnosed, and/ or received medical
                following the premium due date during which a payment can                                advice/ treatment, within 48 months prior to your first policy with
                be made to renew or continue a policy in force without loss of                           any insurer.
                continuity benefits such as waiting periods and coverage of pre-              	 Def. 25.	Reasonable Charges means the charges for services or supplies,
                existing diseases. Coverage is not available for the period for which                    which are the standard charges for the specific provider and
                no premium is received.                                                                  consistent with the prevailing charges in the geographical area for
	 Def. 11.	Hospital means any institution in India established for In-patient                            identical or similar services by comparable providers, taking into
                care and Day care treatment of sickness and/or injuries and                              account the nature of Illness/ injury involved.
                which has been registered as a Hospital with the local authorities,           	 Def. 26.	Sum Insured means the sum shown in the Schedule which
                wherever applicable, and is under the supervision of a registered                        represents Our maximum liability for each Insured Person for any
                                                                                          5
Optima Plus
Policy Wording                                                                            10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002

               and all benefits claimed for during the Policy Period.                          Jurisdiction           Office Address
	    Def. 27.	Surgery or Surgical Procedure means manual and /or operative
               procedure(s) required for treatment of an Illness or injury, correction         Tamil Nadu, UT-       Insurance Ombudsman,
                                                                                               Pondicherry Town      Office of the Insurance Ombudsman,
               of deformities and defects, diagnosis and cure of diseases, relief of
                                                                                               and Karaikal (which   Fathima Akhtar Court, 4th Floor, 453 (old 312), Anna
               suffering or prolongation of life, performed in a Hospital or day care          are part of UT of     Salai, Teynampet, CHENNAI-600 018.
               centre by a Medical Practitioner.                                               Pondicherry)          Tel.:- 044-24333668 /5284 Fax : 044-24333664
	 Def. 28.	TPA means the third party administrator that We appoint from time                                         Email: chennaiinsuranceombudsman@gmail.com
               to time as specified in the Schedule.
                                                                                               Delhi & Rajasthan     Shri Surendra Pal Singh (Ombudsman)
	 Def. 29.	 We/Our/Us means the Apollo Munich Health Insurance Company Limited                                       Insurance Ombudsman,
	 Def. 30.	You/Your/Policyholder means the person named in the Schedule                                              Office of the Insurance Ombudsman, 2/2 A, Universal
               who has concluded this Policy with Us.                                                                Insurance Bldg., Asaf Ali Road, NEW DELHI-110 002.
Section. 5 Claim Related Information                                                                                 Tel.:- 011-23239633 Fax : 011-23230858
For any claim related queries, intimation of claim, preauthorization, claim processing,                              Email: iobdelraj@rediffmail.com
claim status, and submission of claim related documents, You can contact Us: 	
                                                                                               Assam, Meghalaya,    Shri D.C. Choudhury (Ombudsman)
·	     Address	 :	 Claims Department,                                                          Manipur, Mizoram,    Insurance Ombudsman,
			 Apollo Munich Health Insurance Company Limited                                             Arunachal Pradesh,   Office of the Insurance Ombudsman, “Jeevan Nivesh”,
			 10th Floor, Building No. 10, Tower B, DLF City Phase II,                                   Nagaland and         5th Floor, Near Panbazar Overbridge, S.S. Road,
			 DLF Cyber City, Gurgaon-122002                                                             Tripura              GUWAHATI-781 001 (ASSAM).
·	     Toll Free	 :	 1800 - 102 - 0333                                                                              Tel.:- 0361-2132204/5 Fax : 0361-2732937
·	     Fax	          :	 +91 - 124 - 4584112                                                                         Email: ombudsmanghy@rediffmail.com
·	 Email	            :	claim@apollomunichinsurance.com                                         Andhra Pradesh,      Office of the Insurance Ombudsman,
·	 Website	 :	www.apollomunichinsurance.com                                                    Karnataka and        6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka-Pool,
Grievance Redressal Procedure                                                                  UT of Yanam - a      HYDERABAD-500 004.
                                                                                               part of the UT of    Tel : 040-65504123 Fax: 040-23376599
If You have a grievance that You wish Us to redress, You may contact Us with the               Pondicherry          Email: insombudhyd@gmail.com
details of Your grievance through:
·	     Our website	:	 www.apollomunichinsurance.com                                            Kerala, UT of (a)    Shri R. Jyothindranathan (Ombudsman)
                                                                                               Lakshadweep, (b)     Insurance Ombudsman,
·	 Email	            :	customerservice@apollomunichinsurance.com                               Mahe - a part of UT Office of the Insurance Ombudsman, 2nd Floor, CC
·	     Toll Free:	 :	 1800 - 102 - 0333                                                        of Pondicherry       27/2603, Pulinat Bldg., Opp. Cochin Shipyard, M.G. Road,
·	     Fax	          :	 +91 - 124 - 4584111                                                                         ERNAKULAM-682 015.
·	     Courier	      :	 Any of our Branch office or Corporate office                                                Tel : 0484-2358759 Fax : 0484-2359336
                                                                                                                    Email: iokochi@asianetindia.com
You may also approach the grievance cell at any of Our branches with the details
of Your grievance during Our working hours from Monday to Friday.                              West Bengal , Bihar, Ms. Manika Datta (Ombudsman)
If You are not satisfied with Our redressal of Your grievance through one of                   Jharkhand and        Insurance Ombudsman,
                                                                                               UT of Andeman &      Office of the Insurance Ombudsman, 4th Floor,
the above methods, You may contact Our Head of Customer Service at The
                                                                                               Nicobar Islands ,    Hindusthan Bldg. Annexe, 4, C.R.Avenue,
Grievance Cell, Apollo Munich Health Insurance Company Ltd., Tenth                             Sikkim               Kolkatta - 700 072.
Floor, Building No. 10, Tower - B, DLF Cyber City, DLF City Phase II,                                               Tel: 033 22124346/(40) Fax: 033 22124341
Gurgaon, Haryana - 122002                                                                                           Email: iombsbpa@bsnl.in
If You are not satisfied with Our redressal of Your grievance through one of
the above methods, You may approach the nearest Insurance Ombudsman for                        Uttar Pradesh and    Shri G. B. Pande (Ombudsman)
resolution of Your grievance. The contact details of Ombudsman offices are                     Uttaranchal          Insurance Ombudsman,
mentioned below.                                                                                                    Office of the Insurance Ombudsman, Jeevan Bhawan,
                                                                                                                    Phase-2, 6th Floor, Nawal Kishore Road, Hazaratganj,
Ombudsman Offices                                                                                                   LUCKNOW-226 001.
                                                                                                                    Tel : 0522 -2231331 Fax : 0522-2231310
    Jurisdiction          Office Address                                                                            Email: insombudsman@rediffmail.com
    Gujarat, UT of       Shri P. Ramamoorthy (Ombudsman)                                       Maharashtra , Goa Insurance Ombudsman,
    Dadra & Nagar        Insurance Ombudsman,                                                                       Office of the Insurance Ombudsman, S.V. Road,
    Haveli, Daman and    Office of the Insurance Ombudsman, 2nd Floor,                                              Santacruz(W), MUMBAI-400 054.
    Diu                  Ambica House, Nr. C.U. Shah College, Ashram Road,                                          Tel : 022-26106928 Fax : 022-26106052
                         AHMEDABAD-380 014.                                                                         Email: ombudsmanmumbai@gmail.com
                         Tel.:- 079-27546840 Fax : 079-27546142
                         Email: ins.omb@rediffmail.com                                        IRDA REGULATION NO 5: This policy is subject to regulation 5 of IRDA (Protection
                                                                                              of Policyholder’s Interests) Regulation.
    Madhya Pradesh &     Insurance Ombudsman,
    Chhattisgarh         Office of the Insurance Ombudsman, Janak Vihar                       Schedule of Benefits
                         Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel, Near
                         New Market, BHOPAL(M.P.)-462 023.                                     Benefits                                Sum Insured
                         Tel.:- 0755-2569201 Fax : 0755-2769203                                Sum Insured per Insured Person per      Rs 500, 000
                         Email: bimalokpalbhopal@airtelmail.in                                 Policy Year
    Orissa               Shri B. P. Parija (Ombudsman)                                         Deductible (Rs. In Lacs) (As            Rs 100,000; 200,000; 300,000;
                         Insurance Ombudsman, Office of the Insurance                          mentioned in Policy Schedule)           400,000; 500,000
                         Ombudsman, 62, Forest Park,                                           1 a) In-patient Treatment               Covered; Hospitalization for
                         BHUBANESHWAR-751 009.                                                                                         minimum 24 hours required.
                         Tel.:- 0674-2596455 Fax : 0674-2596429
                         Email: ioobbsr@dataone.in                                             1 b) Pre-hospitalization                Covered, maximum upto 60 days
    Punjab, Haryana,     Shri Manik Sonawane (Ombudsman)                                       1 c) Post-hospitalization               Covered, maximum upto 90 days
    Himachal Pradesh,    Insurance Ombudsman, Office of the Insurance                          1 d) Day Care Procedures                Covered
    Jammu & Kashmir,     Ombudsman, S.C.O. No.101-103, 2nd Floor, Batra
    UT of Chandigarh     Building. Sector 17-D, CHANDIGARH-160 017.                            1 e) Organ Donor                        Covered
                         Tel.:- 0172-2706468 Fax : 0172-2708274                                1 f) Emergency Ambulance                Upto Rs. 2000 per Hospitalisation
                         Email: ombchd@yahoo.co.in                                             1 g) Domiciliary Treatment              Covered
                                                                                          6
Optima Plus
Policy Wording                                                                     10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002
                                                           Appendix I: Day Care Procedure
                                  Day Care Procedures will include following Day Care Surgeries & Day Care Treatments
Microsurgical operations on the middle ear               	 49.	 Chemosurgery to the skin                                  tissue of the vagina and the pouch of Douglas
	1.	 Stapedotomy                                         	 50.	 Destruction of diseased tissue in the skin        	 98.	 Incision of the vulva
	2.	 Stapedectomy                                               and subcutaneous tissues                          	 99.	 Operations on Bartholin’s glands (cyst)
	 3.	 Revision of a stapedectomy                         Operations on the tongue                                 Operations on the prostate & seminal vesicles  
	 4.	 Other operations on the auditory ossicles          	 51.	 Incision, excision and destruction of             	 100. 	Incision of the prostate
	 5.	 Myringoplasty (Type -I Tympanoplasty)                     diseased tissue of the tongue                     	 101. 	Transurethral excision and destruction of
	 6.	 Tympanoplasty (closure of an eardrum               	 52.	 Partial glossectomy                                       prostate tissue
       perforation/reconstruction of the auditory        	53.	 Glossectomy                                        	 102. 	Transurethral and percutaneous destruction
       ossicles)                                         	 54.	 Reconstruction of the tongue                              of prostate tissue
	 7.	 Revision of a tympanoplasty                        	 55.	 Other operations on the tongue                    	 103. 	Open surgical excision and destruction of
	 8.	 Other microsurgical operations on the middle ear   Operations on the salivary glands &                              prostate tissue
Other operations on the middle & internal ear            salivary ducts                                           	 104. 	Radical prostatovesiculectomy
	9.	 Myringotomy                                         	 56.	 Incision and lancing of a salivary gland and      	 105. 	Other excision and destruction of prostate
	 10.	 Removal of a tympanic drain                              a salivary duct                                           tissue
	 11.	 Incision of the mastoid process and middle ear    	 57.	 Excision of diseased tissue of a salivary         	 106. 	Operations on the seminal vesicles
	12.	 Mastoidectomy                                             gland and a salivary duct                         	 107. 	Incision and excision of periprostatic tissue
	 13.	 Reconstruction of the middle ear                  	 58.	 Resection of a salivary gland                     	 108. 	Other operations on the prostate
	 14.	 Other excisions of the middle and inner ear       	 59.	 Reconstruction of a salivary gland and a          Operations on the scrotum & tunica
	 15.	 Fenestration of the inner ear                            salivary duct                                     vaginalis testis
	 16.	 Revision of a fenestration of the inner ear       	 60.	 Other operations on the salivary glands and       	 109. 	Incision of the scrotum and tunica vaginalis
	 17.	 Incision (opening) and destruction                       salivary ducts                                            testis
       (elimination) of the inner ear                    Other operations on the mouth & face                     	 110. 	Operation on a testicular hydrocele
	 18.	 Other operations on the middle and inner ear      	 61.	 External incision and drainage in the region      	 111. 	Excision and destruction of diseased scrotal
Operations on the nose & the nasal sinuses                      of the mouth, jaw and face                                tissue
	 19.	 Excision and destruction of diseased tissue       	 62.	 Incision of the hard and soft palate              	 112. 	Plastic reconstruction of the scrotum and
       of the nose                                       	 63.	 Excision and destruction of diseased hard                 tunica vaginalis testis
	 20.	 Operations on the turbinates (nasal concha)              and soft palate                                   	 113. 	Other operations on the scrotum and tunica
	 21.	 Other operations on the nose                      	 64.	 Incision, excision and destruction in the mouth           vaginalis testis
	 22.	 Nasal sinus aspiration                            	 65.	 Plastic surgery to the floor of the mouth         Operations on the testes
Operations on the eyes                                   	66.	 Palatoplasty                                       	 114. 	Incision of the testes
	 23.	 Incision of tear glands                           	 67.	 Other operations in the mouth                     	 115. 	Excision and destruction of diseased tissue
	 24.	 Other operations on the tear ducts                Operations on the tonsils & adenoids                             of the testes
	 25.	 Incision of diseased eyelids                      	 68.	 Transoral incision and drainage of a              	 116. 	Unilateral orchidectomy
	 26.	 Excision and destruction of diseased tissue              pharyngeal abscess                                	 117. 	Bilateral orchidectomy
       of the eyelid                                     	 69.	 Tonsillectomy without adenoidectomy               	 118. 	Orchidopexy
	 27.	 Operations on the canthus and epicanthus          	 70.	 Tonsillectomy with adenoidectomy                  	 119. 	Abdominal exploration in cryptorchidism
	 28.	 Corrective surgery for entropion and              	 71.	 Excision and destruction of a lingual tonsil      	 120. 	Surgical repositioning of an abdominal testis
       ectropion                                         	 72.	 Other operations on the tonsils and adenoids      	 121. 	Reconstruction of the testis
	 29.	 Corrective surgery for blepharoptosis             Trauma surgery and orthopaedics                          	 122. 	Implantation, exchange and removal of a
	 30.	 Removal of a foreign body from the                	 73.	 Incision on bone, septic and aseptic                      testicular prosthesis
       conjunctiva                                       	 74.	 Closed reduction on fracture, luxation or         	 123. 	Other operations on the testis
	 31.	 Removal of a foreign body from the cornea                epiphyseolysis with osteosynthesis                Operations on the spermatic cord,
	 32.	 Incision of the cornea                            	 75.	 Suture and other operations on tendons            epididymis und ductus deferens
	 33.	 Operations for pterygium                                 and tendon sheath                                 	 124. 	Surgical treatment of a varicocele and a
	 34.	 Other operations on the cornea                    	 76.	 Reduction of dislocation under GA                         hydrocele of the spermatic cord
	 35.	 Removal of a foreign body from the lens of        	 77.	 Arthroscopic knee aspiration                      	 125. 	Excision in the area of the epididymis
       the eye                                           Operations on the breast                                 	 126. 	Epididymectomy
	 36.	 Removal of a foreign body from the                	 78.	 Incision of the breast                            	 127. 	Reconstruction of the spermatic cord
       posterior chamber of the eye                      	 79.	 Operations on the nipple                          	 128. 	Reconstruction of the ductus deferens and
	 37.	 Removal of a foreign body from the orbit          Operations on the digestive tract                                epididymis
       and eyeball                                       	 80.	 Incision and excision of tissue in the            	 129. 	Other operations on the spermatic cord,
	 38.	 Operation of cataract                                    perianal region                                           epididymis and ductus deferens
Operations on the skin & subcutaneous                    	 81.	 Surgical treatment of anal fistulas               Operations on the penis
tissues                                                  	 82.	 Surgical treatment of haemorrhoids                	 130. 	Operations on the foreskin
	 39.	 Incision of a pilonidal sinus                     	 83.	 Division of the anal sphincter                    	 131. 	Local excision and destruction of diseased
	 40.	 Other incisions of the skin and                          (sphincterotomy)                                          tissue of the penis
       subcutaneous tissues                              	 84.	 Other operations on the anus                      	 132. 	Amputation of the penis
	 41.	 Surgical wound toilet (wound debridement)         	 85.	 Ultrasound guided aspirations                     	 133. 	Plastic reconstruction of the penis
       and removal of diseased tissue of the skin        	 86.	 Sclerotherapy etc.                                	 134. 	Other operations on the penis
       and subcutaneous tissues                          Operations on the female sexual organs                   Operations on the urinary system
	 42.	 Local excision of diseased tissue of the          	 87.	 Incision of the ovary                             	 135. 	Cystoscopical removal of stones
       skin and subcutaneous tissues                     	 88.	 Insufflation of the Fallopian tubes               Other Operations
	 43.	 Other excisions of the skin and                   	 89.	 Other operations on the Fallopian tube            	 136. 	Lithotripsy
       subcutaneous tissues                              	 90.	 Dilatation of the cervical canal                  	 137. 	Coronary angiography
	 44.	 Simple restoration of surface continuity of       	 91.	 Conisation of the uterine cervix                  	 138.	 Haemodialysis
       the skin and subcutaneous tissues                 	 92.	 Other operations on the uterine cervix            	 139. 	Radiotherapy for Cancer
	 45.	 Free skin transplantation, donor site
                                                                                                                                                                               AMHI/PR/H/0012/0046/112010/P




                                                         	 93.	 Incision of the uterus (hysterotomy)              	 140. 	Cancer Chemotherapy
	 46.	 Free skin transplantation, recipient site         	 94.	 Therapeutic curettage                             Note: The standard exclusions and waiting periods are
	 47.	 Revision of skin plasty                           	95.	 Culdotomy                                          applicable to all of the above Day Care Procedures
	 48.	 Other restoration and reconstruction of the       	 96.	 Incision of the vagina                            depending on the medical condition/ disease under
       skin and subcutaneous tissues                     	 97.	 Local excision and destruction of diseased        treatment. Only 24 hours hospitalization is not mandatory.



 E-mail : customerservice@apollomunichinsurance.com                                      toll free 1800-102-0333 www.apollomunichinsurance.com
OP/PW/V0.06/092012

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Apollo Munich Optima Plus Policy Wording

  • 1. Optima Plus Customer Information Sheet 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 The information mentioned below is illustrative and not exhaustive. Information must be read in conjunction with the product brochures and policy document. In case of any conflict between the Key Features Document and the policy document the terms and conditions mentioned in the policy document shall prevail. REFER TO POLICY TITLE DESCRIPTION CLAUSE NUMBER Product Name Optima Plus What am I Benefits covered for: • In-patient Treatment - Medical Expenses for Hospitalisation above 24 hrs. Section 1 a) • Pre-Hospitalisation - Medical Expenses incurred in 60 days before the admission in the Hospital. Section 1 b) • Post-Hospitalisation - Medical Expenses incurred in 90 days after the discharge from Hospital. Section 1 c) • Day-Care procedures - Medical Expenses for enlisted 140 Day care procedures Section 1 d) • Organ Donor - Medical Expenses on harvesting the organ from the donor for organ transplantation. Section 1 e) • Emergency Ambulance - Upto Rs. 2,000 per Hospitalisation for utilizing ambulance service for transporting Section 1 f) Insured Person to Hospital in case of an Emergency. • Domiciliary Treatment - The Medical Expenses incurred by an Insured Person for availing medical treatment at his Section 1 g) home which would otherwise have required Hospitalisation. What are the Following is a partial list of the policy exclusions. Please refer to the policy wording for the complete list of exclusions. Section 2 major exclusions • War or any act of war, nuclear, chemical and biological weapons, radiation of any kind, breach of law with criminal in the policy: intent, intentional or attempted suicide, participation or involvement in naval, military or air force operation, racing, diving, aviation, scuba diving, parachuting, hang-gliding, rock or mountain climbing, abuse of intoxicants or hallucinogenic substances such as intoxicating drugs and alcohol, treatment of obesity and any weight control program, Psychiatric, mental disorders, congenital internal or external diseases, defects or anomalies, genetic disorders; sleep apnoea, expenses arising from HIV or AIDs and related diseases, sterility, treatment to effect or to treat infertility, any fertility, sub-fertility, surrogate or vicarious pregnancy, birth control, surgery for nasal septum deviation, circumcisions, laser treatment for correction of refractive error of eye, plastic surgery or cosmetic surgery unless required due to an Accident, Cancer or Burns, any non allopathic treatment. Waiting Period • 30 days for all Illnesses (except Accident) in the first year and is not applicable in subsequent renewals Section 2 c) • 24 months for specific Illness and treatments in the first two years and is not applicable in subsequent renewals Section 2 d) • Pre-existing diseases will be covered after a waiting period 48 months. Section 2 e) Payout basis • Indemnity basis Section 1 Cost Sharing • We will pay Medical Expenses exceeding the Deductible Section 1, 3 g) • Deductible applicable mentioned in the Policy Schedule. Renewal • Policy is ordinarily renewable, subject to application for renewal and the renewal premium in full has been received Section 3 p) Conditions by the due dates and realisation of premium. • Grace period of 30 days for renewing the policy is provided. To avoid any confusion any claim incurred during break- in period will not be payable under this policy. • There is no maximum cover ceasing age under this Policy. Section 3 b) Renewal • Not Applicable Benefits Cancellation • This policy would be cancelled on grounds of misrepresentation, fraud, non-disclosure of material facts or non- Section 3 u), v), w) cooperation by any Insured Person, upon giving 30 days notice without refund of premium. How to Claim • In case of any hospitalisation or an event which might give rise to a claim, please contact Us. Section 5 Note: Pre-Policy Checkup at Our network may be required based upon the Age. We will reimburse 50% of the expenses incurred on the acceptance of the AMHI/PR/H/0011/0046/112010/P proposal. The medical reports are valid for a period of 90 days from the date of Pre-Policy Checkup. E-mail : customerservice@apollomunichinsurance.com toll free 1800-102-0333 www.apollomunichinsurance.com
  • 2. Optima Plus Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 Apollo Munich Health Insurance Company Limited will provide the insurance cover iii. The coverage includes the cost of the transportation of the Insured detailed in the Policy to the Insured Person up to the Sum Insured subject to the Person from a Hospital to the nearest Hospital which is prepared to terms and conditions of this Policy, Your payment of premium, and Your statements admit the Insured Person and provide the necessary medical services in the Proposal, which is incorporated into the Policy and is the basis of it. if such medical services cannot satisfactorily be provided at a Hospital Section 1. Benefits where the Insured Person is situated, provided that transportation has Claims made in respect of any of the benefits below will be subject to the Sum been prescribed by a Medical Practitioner and is medically necessary. Insured. g) Domiciliary Treatment If any Insured Person suffers an Illness or Accident during the Policy Period that The Medical Expenses incurred by an Insured Person for medical treatment requires that Insured Person’s Hospitalisation as an Inpatient, then We will pay taken at his home which would otherwise have required Hospitalisation for the Medical Expenses for the benefits mentioned below, in excess of the because, on the advice of the attending Medical Practitioner, the Insured Deductible stated in the Schedule. Person could not be transferred to a Hospital or a Hospital bed was Our maximum liability for a continuous period of Illness, including relapses unavailable, and provided that: within 45 days from the last date of discharge from the Hospital or nursing home i. The condition for which the medical treatment is required continues for where treatment has been taken, shall be limited to the amount mentioned in at least 3 days, in which case We will pay the reasonable charge of any the Schedule of Benefits. Occurrence of the same Illness after a lapse of 45 days necessary medical treatment for the entire period, and as stated above will be considered as fresh Illness for the purpose of this Policy. ii. If We accept a claim under this Benefit We will not make any payment a) In-patient Treatment for Post-Hospitalisation expenses but We will pay Pre-Hospitalisation The Medical Expenses for: expenses for up to 60 days in accordance with b) above, and i. Room rent, boarding expenses, iii. No payment will be made if the condition for which the Insured Person ii. Nursing, requires medical treatment is: iii. Intensive care unit, 1) Asthma, Bronchitis, Tonsillitis and Upper Respiratory Tract iv. Medical Practitioner(s), infection including Laryngitis and Pharyngitis, Cough and Cold, v. Anaesthesia, blood, oxygen, operation theatre charges, surgical Influenza, appliances, 2) Arthritis, Gout and Rheumatism, vi. Medicines, drugs and consumables, 3) Chronic Nephritis and Nephritic Syndrome, vii. Diagnostic procedures, 4) Diarrhoea and all type of Dysenteries including Gastroenteritis, viii. The Cost of prosthetic and other devices or equipment if implanted 5) Diabetes Mellitus and Insipidus, internally during a Surgical Procedure. 6) Epilepsy, b) Pre-Hospitalisation 7) Hypertension, 8) Psychiatric or Psychosomatic Disorders of all kinds, The Medical Expenses incurred in the 60 days immediately before the 9) Pyrexia of unknown Origin. Insured Person was Hospitalised, provided that: Section 2. Exclusions i. Such Medical Expenses were in fact incurred for the same condition for which the Insured Person’s subsequent Hospitalisation was required, and Deductible ii. We have accepted an In-patient Hospitalisation claim under Benefit 1a). a) We are not liable for any payment unless the Medical Expenses exceed the Deductible. Deductible shall be applicable for each and every Hospitalisation c) Post-Hospitalisation except claims made for Any One Illness. The Medical Expenses incurred in the 90 days immediately after the Insured Waiting Periods Person was discharged post Hospitalisation provided that: b) We are not liable for any treatment which begins during waiting periods i. Such costs are incurred in respect of the same condition for which the except if any Insured Person suffers an Accident. Insured Person’s earlier Hospitalisation was required, and 30 days Waiting Period ii. We have accepted an In-patient Hospitalisation claim under Benefit 1a). c) A waiting period of 30 days will apply to all claims unless: d) Day Care Procedures i. The Insured Person has been insured under an Optima Plus Policy The Medical Expenses for a day care procedure mentioned in the list of Day continuously and without any break in the previous Policy Year, or Care Procedures in this Policy where the procedure or surgery is taken by the Insured Person as an In-patient for less than 24 hours in a Hospital or ii. The Insured Person was insured continuously and without interruption standalone day care centre but not the out-patient department of a Hospital for atleast one year under any other health insurance plan with an or standalone day care centre. Indian non life insurer as per guidelines on portability issued by the Insurance Regulator. e) Organ Donor iii. If the Insured Person renews with Us or transfers from any other insurer The Medical Expenses for an organ donor’s treatment for the harvesting of and increases the Sum Insured or changes his Deductible, then this the organ donated, provided that: exclusion shall only apply in relation to the amount by which the Sum i. The organ donor is any person whose organ has been made available in Insured has been increased or Deductible has been changed. accordance and compliance with The Transplantation of Human Organs Specific Waiting Periods Act, 1994 (amended) and d) The Illnesses and treatments listed below will be covered subject to a ii. The organ donated is for the use of the Insured Person, and waiting period of 2 years as long as in the third Policy Year the Insured iii. We will not pay the donor’s pre and post-Medical Expenses or any other Person has been insured under an Optima Plus Policy continuously and medical treatment for the donor consequent on the harvesting, and without any break: iv. We have accepted an In-patient Hospitalisation claim under Benefit 1a). i. Illnesses: arthritis if non infective; calculus diseases of gall bladder f) Emergency Ambulance and urogenital system; cataract; fissure/fistula in anus, hemorrhoids, We will reimburse the expenses incurred on an ambulance offered by a pilonidal sinus, gastric and duodenal ulcers; gout and rheumatism; healthcare or ambulance service provider used to transfer the Insured internal tumors, cysts, nodules, polyps including breast lumps (each Person to the nearest Hospital with adequate Emergency facilities for the of any kind unless malignant); osteoarthritis and osteoporosis if Age provision of health services following an Emergency, provided that: related; polycystic ovarian diseases; sinusitis and related disorders and i. Our maximum liability shall be restricted to the amount mentioned in skin tumors unless malignant. the Schedule of Benefits, and ii. Treatments: benign ear, nose and throat (ENT) disorders and ii. We have accepted an In-patient Hospitalisation claim under Benefit 1a). surgeries (including but not limited to adenoidectomy, mastoidectomy, 1 Please retain your policy wording for current and future use. Any change to the policy wording at the time of renewal, post approval from regulator will be updated and available on our website www.apollomunichinsurance.com
  • 3. Optima Plus Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 tonsillectomy and tympanoplasty); dilatation and curettage (D&C); vi. Psychiatric, mental disorders (including mental health treatments); hysterectomy for menorrhagia or fibromyoma or prolapse of uterus Parkinson and Alzheimer’s disease; general debility or exhaustion unless necessitated by malignancy; joint replacement; myomectomy (“run-down condition”); congenital internal or external diseases, for fibroids; surgery of gallbladder and bile duct unless necessitated by defects or anomalies; genetic disorders; stem cell implantation or malignancy; surgery of genito urinary system unless necessitated by surgery; or growth hormone therapy; sleep-apnoea. malignancy; surgery of benign prostatic hypertrophy; surgery of hernia; vii. Venereal disease, sexually transmitted disease or Illness; “AIDS” surgery of hydrocele; surgery for prolapsed inter vertebral disk; surgery (Acquired Immune Deficiency Syndrome) and/or infection with of varicose veins and varicose ulcers; surgery on tonsils and sinuses; HIV (Human Immunodeficiency Virus) including but not limited to surgery for nasal septum deviation. conditions related to or arising out of HIV/AIDS such as ARC (AIDS iii. However, a waiting period of 2 years will not apply if the Insured Person related complex), Lymphomas in brain, Kaposi’s sarcoma, tuberculosis. was insured continuously and without interruption for at least 2 years viii. Pregnancy (including voluntary termination), miscarriage (except as a under any other health insurance plan with an Indian non life insurer as result of an Accident or Illness), maternity or birth (including caesarean per guidelines on portability issued by the Insurance Regulator. section) except in the case of ectopic pregnancy in relation to 1)a) only. iv. If the Insured Person renews with Us or transfers from any other insurer ix. Sterility, treatment whether to effect or to treat infertility; any fertility, and increases the Sum Insured or changes his Deductible, then this sub-fertility or assisted conception procedure; surrogate or vicarious exclusion shall only apply in relation to the amount by which the Sum pregnancy; birth control, contraceptive supplies or services including Insured has been increased or Deductible has been changed. complications arising due to supplying services. e) Pre-existing Conditions will not be covered until 48 months of continuous x. Dental treatment and surgery of any kind, unless requiring coverage have elapsed, since inception of the first Optima Plus policy with Hospitalisation. us, but xi. Expenses for donor screening, or, save as and to the extent provided 1) If the Insured Person is presently covered and has been continuously for in 1)e), the treatment of the donor (including surgery to remove covered without any lapses under: organs from a donor in the case of transplant surgery). a. any other health insurance plan with an Indian non life insurer as per xii. Treatment and supplies for analysis and adjustments of spinal guidelines on portability issued by the Insurance Regulator, OR subluxation; diagnosis and treatment by manipulation of the skeletal b. any other similar health insurance plan from Us, structure; muscle stimulation by any means except for treatment then Section 2 e . of the Policy stands deleted and shall be replaced entirely of fractures (excluding hairline fractures) and dislocations of the with the following: mandible and extremities. i. The waiting period for all Pre-existing Conditions shall be reduced by xiii. Treatment of nasal concha resection; circumcisions (unless the number of continuous preceding years of coverage of the Insured necessitated by Illness or injury and forming part of treatment); Person under the previous health insurance policy; AND laser treatment for correction of eye due to refractive error; ii. If the proposed Sum Insured for a proposed Insured Person is more aesthetic or change-of-life treatments of any description such as than the Sum Insured applicable under the previous health insurance sex transformation operations, treatments to do or undo changes in policy, then the reduced waiting period shall only apply to the extent appearance or carried out in childhood or at any other times driven by of the Sum Insured under the previous health insurance policy. cultural habits, fashion or the like or any procedures which improve physical appearance. 2) The reduction in the waiting period specified above shall be applied subject to the following: xiv. Plastic surgery or cosmetic surgery unless necessary as a part of medically necessary treatment certified by the attending Medical a. We will only apply the reduction of the waiting period if We have Practitioner for reconstruction following an Accident, Cancer or Burns. received the database and claim history from the previous Indian insurance company (if applicable); xv. Experimental, investigational or unproven treatment, devices and pharmacological regimens. b. We are under no obligation to insure all Insured Persons or to insure all Insured Persons on the proposed terms, or on the same terms as xvi. Measures primarily for diagnostic, X-ray or laboratory examinations or the previous health insurance policy even if You have submitted to Us other diagnostic studies which are not consistent with or incidental to all documentation the diagnosis and treatment of the positive existence or presence of any Illness for which confinement is required at a Hospital. c. We shall consider only completed years of coverage for waiver of waiting periods. Policy extensions if any sought during or for the xvii. Convalescence, cure, rest cure, sanatorium treatment, rehabilitation purpose of porting insurance policy shall not be considered for waiting measures, private duty nursing, respite care, long-term nursing care period waiver or custodial care. d. We will retain the right to underwrite the proposal as per Our xviii. Any non allopathic treatment. underwriting guidelines. xix. All preventive care, vaccination including inoculation and f) We will not make any payment for any claim in respect of any Insured immunisations (except in case of post- bite treatment); any physical, Person directly or indirectly for, caused by, arising from or in any way psychiatric or psychological examinations or testing; enteral feedings attributable to any of the following unless expressly stated to the (infusion formulae via a tube into the upper gastrointestinal tract) and contrary in this Policy: other nutritional and electrolyte supplements, unless certified to be i. War or any act of war, invasion, act of foreign enemy, war like required by the attending Medical Practitioner as a direct consequence operations (whether war be declared or not or caused during service of an otherwise covered claim. in the armed forces of any country), civil war, public defence, rebellion, xx. Charges related to a Hospital stay not expressly mentioned as being revolution, insurrection, military or usurped acts, nuclear weapons/ covered, including but not limited to charges for admission, discharge, materials, chemical and biological weapons, radiation of any kind. administration, registration, documentation and filing. ii. Any Insured Person committing or attempting to commit a breach of xxi. Items of personal comfort and convenience including but not limited law with criminal intent, or intentional self injury or attempted suicide to television (wherever specifically charged for), charges for access while sane or insane. to telephone and telephone calls, internet, foodstuffs (except patient’s iii. Any Insured Person’s participation or involvement in naval, military or diet), cosmetics, hygiene articles, body care products and bath additive, air force operation, racing, diving, aviation, scuba diving, parachuting, barber or beauty service, guest service as well as similar incidental hang-gliding, rock or mountain climbing. services and supplies, and vitamins and tonics unless vitamins and iv. The abuse or the consequences of the abuse of intoxicants or tonics are certified to be required by the attending Medical Practitioner hallucinogenic substances such as intoxicating drugs and alcohol, as a direct consequence of an otherwise covered claim. including smoking cessation programs and the treatment of nicotine xxii Treatment rendered by a Medical Practitioner which is outside addiction or any other substance abuse treatment or services, or supplies. his discipline or the discipline for which he is licensed; treatments v. Treatment of Obesity and any weight control program. rendered by a Medical Practitioner who shares the same residence as an Insured Person or who is a member of an Insured Person’s 2
  • 4. Optima Plus Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 family, however proven material costs are eligible for reimbursement Cashless Service: in accordance with the applicable cover. Treatment, Treatment, Cashless We must be given xxiii. The provision or fitting of hearing aids, spectacles or contact lenses including optometric therapy, any treatment and associated expenses Consultation or Consultation Service is notice that the for alopecia, baldness, wigs, or toupees, medical supplies including Procedure: or Available: Insured Person elastic stockings, diabetic test strips, and similar products. Procedure wishes to take xxiv. Any treatment or part of a treatment that is not of a Reasonable Taken at: advantage of the Charge, or not medically necessary; drugs or treatments which are not cashless service supported by a prescription. accompanied by xxv. Artificial limbs, crutches or any other external appliance and/or device full particulars: used for diagnosis or treatment (except when used intra-operatively). I. If any planned Network We will provide At least 48 hours xxvi. Any exclusion mentioned in the Schedule or the breach of any specific treatment, Hospital cashless before the planned condition mentioned in the Schedule. consultation or service by treatment or Section 3. General Conditions procedure for making Hospitalisation Condition precedent which a claim payment to the a) The fulfilment of the terms and conditions of this Policy (including the may be made extent of Our payment of premium by the due dates mentioned in the Schedule) insofar liability directly as they relate to anything to be done or complied with by You or any Insured to the Network Person shall be conditions precedent to Our liability. Hospital. b) Insured Person 2. If any treatment, Network We will provide Within 24 hours Only those persons named as an Insured Person in the Schedule shall be covered under this Policy. Any person may be added during the Policy Period consultation or Hospital cashless after the treatment after his application has been accepted by Us, additional premium has been procedure for service by or Hospitalisation paid and We have issued an endorsement confirming the addition of such which a claim making person as an Insured Person. may be made is payment to the There is no maximum cover ceasing age under this Policy. to be taken in an extent of Our We may apply a risk loading on the premium payable (based upon the Emergency: liability directly declarations made in the proposal form and the health status of the persons to the Network proposed for insurance). The maximum risk loading applicable for an Hospital. individual shall not exceed above 100% per diagnosis / medical condition and an overall risk loading of over 150% per person. These loadings are Supporting Documentation & Examination applied from Commencement Date of the Policy including subsequent d) The Insured Person or someone claiming on Your behalf shall provide Us renewal(s) with Us. with any documentation, medical records and information We may request We will inform You about the applicable risk loading through a counter offer to establish the circumstances of the claim, its quantum or Our liability for letter. You need to revert to Us with consent and additional premium (if any), the claim within 15 days of the earlier of Our request or the Insured Person’s within 15 days of the issuance of such counter offer letter. In case, you discharge from Hospitalisation or completion of treatment. The Company neither accept the counter offer nor revert to Us within 15 days, We shall may accept claims where documents have been provided after a delayed cancel Your application and refund the premium paid within next 7 days. interval only in special circumstances and for the reasons beyond the Please note that We will issue Policy only after getting Your consent. control of the insured. Such documentation will include but is not limited to c) Notification of Claim the following: i. Our claim form, duly completed and signed for on behalf of the Insured Treatment, Consultation or We must be informed: Person. Procedure: ii. Original Bills (including but not limited to pharmacy purchase bill, I. If any treatment for which a claim Immediately and in any event consultation bill, diagnostic bill) and any attachments thereto like may be made is to be taken and that atleast 48 hours prior to the Insured receipts or prescriptions in support of any amount claimed which will treatment requires Hospitalisation: Person’s admission. then become Our property. If any treatment for which a claim Within 24 hours of the Insured iii. All reports, including but not limited to all medical reports, case histories, 2. investigation reports, treatment papers, discharge summaries. may be made is to be taken and that Person’s admission to Hospital. treatment requires Hospitalisation iv. A precise diagnosis of the treatment for which a claim is made. in an Emergency: v. A detailed list of the individual medical services and treatments provided and a unit price for each. 3. For all benefits which are contingent Within 7 days of the Insured Person’s on Our prior acceptance of a claim discharge post-hospitalisation. vi. Prescriptions that name the Insured Person and in the case of drugs: the drugs prescribed, their price and a receipt for payment. Prescriptions under Section 1)a): must be submitted with the corresponding Doctor’s invoice. 4. If any treatment, consultation or Within 7 days of completion of Note: procedure for which a claim may be such treatment, consultation or i. When original bills, receipts, prescriptions, reports and other made is required in an Emergency: procedure. documents are submitted to the other insurer or to the 5. In all other cases: Of any event or occurrence that reimbursement provider, verified photocopies attested by such may give rise to a claim under other organisation/provider have to be submitted. this Policy atleast 7 days prior ii. If original bills, receipts, prescriptions, reports and other documents to any consequent treatment, are submitted to Us and Insured Person requires same for claiming consultation or procedure and We from other organisation/provider, then on request from the Insured must pre-authorise such treatment, Person We will provide attested copies of the bills and other consultation or procedure. documents submitted by the Insured Person. Note: In the case of a covered Hospitalisation, the costs of which were not e) The Insured Person shall have to undergo medical examination by Our initially estimated to exceed the Deductible but were subsequently found likely authorised Medical Practitioner, as and when We may reasonably require, to exceed the Deductible, the intimation should be submitted along with a copy to obtain an independent opinion for the purpose of processing any claim. of intimation made to the other insurer/reimbursement provider immediately on We will bear the cost towards performing such medical examination (at the knowing that the Deductible is likely to be exceeded. specified location) of the Insured Person. 3
  • 5. Optima Plus Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 Claims Payment Policy Period. If the application for renewal and the renewal premium has f) We shall be under no obligation to make any payment under this Policy unless been received by Us before the expiry of the Policy Period We will ordinarily We have received all premium payments in full in time and all payments offer renewal terms unless We believe that You or any Insured Person or have been realised and We have been provided with the documentation anyone acting on Your behalf or on behalf of an Insured Person has acted and information We have requested to establish the circumstances of the in an improper, dishonest or fraudulent manner or any misrepresentation claim, its quantum or Our liability for it, and unless the Insured Person has under or in relation to this Policy or the renewal of the Policy poses a moral complied with his obligations under this Policy. hazard. Grace Period of 30 days for renewing the policy is provided under g) Our liability to make payment under this Policy will only begin when the this Policy. Any disease/ condition contracted in the break in period will not Deductible as mentioned in Schedule is exceeded. We will pay to the Insured be covered and will be treated as Pre-existing condition. Person, Medical Expenses over and above Deductible but not exceeding the q) We may vary the renewal premium payable with prior approval of the IRDA. Sum Insured for the Policy Period. Change of Policyholder h) We will only make payment to or at Your direction. If an Insured Person r) The change of Policyholder (except clause w) is permitted only at the time submits the requisite claim documents and information along with a of renewal. If You do not renew the Policy, the other Insured Persons may declaration in a format acceptable to Us of having incurred the expenses, apply to renew the Policy subject to condition p) above. However, in case, this person will be deemed to be authorised by You to receive the concerned the Insured Person is minor, the Policy shall be renewed only through any payment. In the event of the death of You or an Insured Person, We will one of his/her natural guardian or guardian appointed by Court subject to make payment to the Nominee (as named in the Schedule). condition p) above. i) Cashless service: If any treatment, consultation or procedure for which a Notices claim may be made is to be taken at a Network Hospital, then We will provide s) Any notice, direction or instruction under this Policy shall be in writing and if a cashless service by making payment to the extent of Our liability direct it is to: to the Network Hospital as long as We are given notice that the Insured i. Any Insured Person, then it shall be sent to You at Your address specified Person wishes to take advantage of a cashless service accompanied by full in the Schedule and You shall act for all Insured Persons for these particulars at least 48 hours before any planned treatment or Hospitalisation purposes. or within 24 hours after the treatment or Hospitalisation in the case of an Emergency. ii. Us, it shall be delivered to Our address specified in the Schedule. No insurance agents, brokers or other person or entity is authorised to j) This Policy only covers medical treatment taken within India, and payments receive any notice, direction or instruction on Our behalf unless We under this Policy shall only be made in Indian Rupees within India. have expressly stated to the contrary in writing. k) We are not obliged to make payment for any claim or that part of any claim Dispute Resolution Clause that could have been avoided or reduced if the Insured Person had taken reasonable care, or that is brought about or contributed to by the Insured t) Any and all disputes or differences under or in relation to this Policy shall be Person failing to follow the directions, advice or guidance provided by a determined by the Indian Courts and subject to Indian law. Medical Practitioner. Termination Fraud u) You may terminate this Policy at any time by giving Us written notice, and l) If any claim is in any manner dishonest or fraudulent, or is supported by any the Policy shall terminate when such written notice is received. If no claim dishonest or fraudulent means or devices, whether by You or any Insured has been made under the Policy, then We will refund premium in accordance Person or anyone acting on behalf of You or an Insured Person, then this with the table below: Policy shall be void and all benefits paid under it shall be forfeited. 1 Year Policy 2 Year Policy Other Insurance Length of time Refund of Length of time Refund of m) If at the time when any claim arises under this Policy, there is in existence Policy in force premium Policy in force premium any other insurance policy effected by any Insured Person or on behalf of Upto 1 Month 75.00% Upto 1 Month 87.50% any Insured Person which covers any claim in whole or in part made under this Policy (or which would cover any claim made under this Policy if this Upto 3 Months 50.00% Upto 3 Months 75.00% Policy did not exist) then We shall not be liable to pay or contribute more Upto 6 Months 25.00% Upto 6 Months 62.50% than Our rateable proportion of the claim. For clarity, the rateable proportion Exceeding 6 Nil Upto 12 Months 50.00% will be calculated to that part of other insurance policy which is having higher sum insured than the Deductible of this Policy. Months If the other insurance is a Cancer Insurance Policy issued in collaboration Upto 15 Months 37.50% with Indian Cancer Society then Our liability under this Policy shall be in Upto 18 Months 25.00% excess of such Cancer Insurance Policy. Exceeding 18 Nil Subrogation Months n) You and/or any Insured Persons shall do or concur in doing or permit to be done all such acts and things that may be necessary or reasonably required v) We may at any time terminate this Policy on grounds of misrepresentation, by Us for the purpose of enforcing and/or securing any civil or criminal rights fraud, non-disclosure of material facts or non-cooperation by You or any and remedies or obtaining relief or indemnity from any other party to which Insured Person or anyone acting on Your behalf or on behalf of an Insured We are or would become entitled upon Us making reimbursement under Person upon 30 days notice by sending an endorsement to Your address this Policy, whether such acts or things shall be or become necessary or shown in the Schedule without refund of premium. required before or after Our payment. Neither You nor any Insured Person w) The coverage for the Insured Person shall automatically terminate if: shall prejudice these subrogation rights in any manner and shall provide Us i. You no longer reside in India, or in the case of Your demise. However with whatever assistance or cooperation is required to enforce such rights. the cover shall continue for the remaining Insured Persons till the end Any recovery We make pursuant to this clause shall first be applied to the of Policy Period. The other Insured Persons may also apply to renew amounts paid or payable by Us under this Policy and Our costs and expenses the Policy subject to condition p) above. In case, the Insured Person of effecting a recovery, whereafter We shall pay any balance remaining to You. is minor, the Policy shall be renewed only through any one of his/her Alterations to the Policy natural guardian or guardian appointed by Court. All relevant particulars o) This Policy constitutes the complete contract of insurance. This Policy in respect of such person (including his/her relationship with You) must cannot be changed or varied by anyone (including an insurance agent or be given to Us along with the application. broker) except Us, and any change We make will be evidenced by a written ii. In relation to an Insured Person, if that Insured Person dies or no longer endorsement signed and stamped by Us. resides in India. Renewal Waiver of Deductible p) All applications for renewal must be received by Us before the end of the x) We will offer the Insured Person an option to waive the Deductible and to opt 4
  • 6. Optima Plus Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 for 5 Lacs indemnity health insurance Policy (without any Deductible) with and qualified medical practitioner AND must comply with all Us provided that: minimum criteria as under: i. Insured Person has been insured with Us for first time under this Policy i) has at least 10 In-patient beds, in those towns having a before the age of 50 years and has renewed with Us continuously and population of less than 10,00,000 and 15 In-patient beds in all without any interruption, other places ii. This option for waiver of Deductible shall be exercised by the Insured ii) has qualified nursing staff under its employment round the clock Person only during the age group of 58 to 60 years, and certainly at the iii) has qualified Medical Practitioner(s) in charge round the clock time of renewal only. iv) has a fully equipped operation theatre of its own where surgical procedures are carried out. iii. Insured Person will be offered continuity of coverage in terms of waiver of waiting periods to the extent of benefits covered under this Policy. v) maintains daily records of patients and will make these accessible to the insurance company’s authorized personnel. In all other cases, No benefits shall accrue to any Insured Person by virtue Def. 12. Hospitalisation or Hospitalised means the Insured Person’s of continuity of coverage in the event of discontinuation of this Policy at any admission into a Hospital for medically necessary treatment as an point of time or shifting to any other health insurance Policy with Us. In-patient for a continuous period of at least 24 hours following an Section. 4 Interpretations & Definitions Illness or Accident occurring during the Policy Period. The terms defined below have the meanings ascribed to them wherever Def. 13. Illness means a sickness (a condition or an ailment affecting they appear in this Policy and, where appropriate, references to the singular the general soundness and health of the Insured Person’s body) include references to the plural; references to the male include the female and or a disease (affliction of the bodily organs having a defined and references to any statutory enactment include subsequent changes to the same: recognised pattern of symptoms) or pathological condition leading Def. 1. Accident or Accidental means a sudden, unforeseen and to the impairment of normal physiological function which manifests involuntary event caused by external and visible means (but does itself during the Policy Period and requires medical treatment. For not include any Illness) which results in physical bodily injury. the avoidance of doubt, Illness does not mean and this Policy does not cover any mental Illness or sickness or disease (including but Def. 2. Age or Aged means completed years as at the Commencement Date. not limited to a psychiatric condition, disorganisation of personality Def. 3. Any One Illness means continuous period of Illness and it includes or mind, or emotions or behaviour) even if caused by or aggravated relapse within 45 days from the date of last consultation with the by or related to an Accident or Illness. Hospital/nursing home where treatment may have been taken. Def. 14. In-patient or In-patient Care means treatment for which the Occurrence of same Illness after a lapse of 45 days as stated above Insured Person has to stay in a Hospital for more than 24 hours for will be considered as fresh Illness for the purpose of this Policy. a covered event. Def. 4. Commencement Date means the commencement date of this Def. 15. Insured Person means You and the persons named in the Schedule. Policy as specified in the Schedule. Def. 16. Intensive Care Unit means an identified section, ward or wing of Def. 5. Day care treatment means medical treatment, and/or surgical a Hospital which is under the constant supervision of a dedicated procedure which is undertaken under general or local anaesthesia Medical Practitioner(s), and which is specially equipped for the in a Hospital/day care centre in less than 24 hrs because of continuous monitoring and treatment of patients who are in a technological advancement, and which would have otherwise critical condition, or require life support facilities and where the required a Hospitalization of more than 24 hours, but treatment level of care and supervision is considerably more sophisticated normally taken on an out-patient basis is not included in the scope and intensive than in the ordinary and other wards. of this definition. Def. 17. Medical Expenses means those medically necessary Reasonable Def. 6. Deductible means a cost-sharing requirement under a health Charges that an Insured Person has necessarily and actually incurred insurance policy that provides that the insurer will not be liable for for medical treatment on the advice of a Medical Practitioner due to a specified rupee amount (as mention in Policy Schedule) of the Illness or Accident and leading to consequent Hospitalisation during covered expenses, which will apply before any benefits are payable the Policy Period. by the insurer. A Deductible does not reduce the Sum Insured. Def. 18. Medical Practitioner means a person who holds a valid Def. 7. Dependents means only the family members listed below: registration from the medical council of any state of India and is i) Your legally married spouse as long as he/she continues to be thereby entitled to practice medicine within its jurisdiction, and is married to You; acting within the scope and jurisdiction of his license. ii) Your children Aged between 91 days and 21 years if they are Def. 19. Network means all such Hospitals, day care centres or other unmarried. providers that We/TPA have mutually agreed with, to provide iii) Your natural parents or parents that have legally adopted You, services like cashless access to Policyholders. The list is available provided that: with Us/TPA and subject to amendment from time to time. a) The parent was below 65 years at his initial participation in Def. 20. Non Network means any Hospital, day care centre or other the Optima Plus Policy, and provider that is not part of the Network. b) Parents shall not include Your spouse’s parents. Def. 21. Policy means Your statements in the proposal form, this Policy Def. 8. Dependent Child means a child (natural or legally adopted), wording (including endorsements, if any), Appendix 1 and the who is financially dependent on You and does not have his / her Schedule (as the same may be amended from time to time). independent sources of income. Def. 22. Policy Period means the period between the Commencement Def. 9. Emergency or Emergency Care means management for a severe Date and the Expiry Date specified in the Schedule. illness or injury which results in symptoms which occur suddenly Def. 23. Policy Year means a year following the Commencement Date and and unexpectedly, and requires immediate care by a Medical its subsequent annual anniversary. Practitioner to prevent death or serious long term impairment of the Def. 24. Pre-existing Condition means any condition, ailment or injury Insured Person’s health. or related condition(s) for which Insured Person had signs or Def. 10. Grace Period means the specified period of time immediately symptoms, and/ or were diagnosed, and/ or received medical following the premium due date during which a payment can advice/ treatment, within 48 months prior to your first policy with be made to renew or continue a policy in force without loss of any insurer. continuity benefits such as waiting periods and coverage of pre- Def. 25. Reasonable Charges means the charges for services or supplies, existing diseases. Coverage is not available for the period for which which are the standard charges for the specific provider and no premium is received. consistent with the prevailing charges in the geographical area for Def. 11. Hospital means any institution in India established for In-patient identical or similar services by comparable providers, taking into care and Day care treatment of sickness and/or injuries and account the nature of Illness/ injury involved. which has been registered as a Hospital with the local authorities, Def. 26. Sum Insured means the sum shown in the Schedule which wherever applicable, and is under the supervision of a registered represents Our maximum liability for each Insured Person for any 5
  • 7. Optima Plus Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 and all benefits claimed for during the Policy Period. Jurisdiction Office Address Def. 27. Surgery or Surgical Procedure means manual and /or operative procedure(s) required for treatment of an Illness or injury, correction Tamil Nadu, UT- Insurance Ombudsman, Pondicherry Town Office of the Insurance Ombudsman, of deformities and defects, diagnosis and cure of diseases, relief of and Karaikal (which Fathima Akhtar Court, 4th Floor, 453 (old 312), Anna suffering or prolongation of life, performed in a Hospital or day care are part of UT of Salai, Teynampet, CHENNAI-600 018. centre by a Medical Practitioner. Pondicherry) Tel.:- 044-24333668 /5284 Fax : 044-24333664 Def. 28. TPA means the third party administrator that We appoint from time Email: chennaiinsuranceombudsman@gmail.com to time as specified in the Schedule. Delhi & Rajasthan Shri Surendra Pal Singh (Ombudsman) Def. 29. We/Our/Us means the Apollo Munich Health Insurance Company Limited Insurance Ombudsman, Def. 30. You/Your/Policyholder means the person named in the Schedule Office of the Insurance Ombudsman, 2/2 A, Universal who has concluded this Policy with Us. Insurance Bldg., Asaf Ali Road, NEW DELHI-110 002. Section. 5 Claim Related Information Tel.:- 011-23239633 Fax : 011-23230858 For any claim related queries, intimation of claim, preauthorization, claim processing, Email: iobdelraj@rediffmail.com claim status, and submission of claim related documents, You can contact Us: Assam, Meghalaya, Shri D.C. Choudhury (Ombudsman) · Address : Claims Department, Manipur, Mizoram, Insurance Ombudsman, Apollo Munich Health Insurance Company Limited Arunachal Pradesh, Office of the Insurance Ombudsman, “Jeevan Nivesh”, 10th Floor, Building No. 10, Tower B, DLF City Phase II, Nagaland and 5th Floor, Near Panbazar Overbridge, S.S. Road, DLF Cyber City, Gurgaon-122002 Tripura GUWAHATI-781 001 (ASSAM). · Toll Free : 1800 - 102 - 0333 Tel.:- 0361-2132204/5 Fax : 0361-2732937 · Fax : +91 - 124 - 4584112 Email: ombudsmanghy@rediffmail.com · Email : claim@apollomunichinsurance.com Andhra Pradesh, Office of the Insurance Ombudsman, · Website : www.apollomunichinsurance.com Karnataka and 6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka-Pool, Grievance Redressal Procedure UT of Yanam - a HYDERABAD-500 004. part of the UT of Tel : 040-65504123 Fax: 040-23376599 If You have a grievance that You wish Us to redress, You may contact Us with the Pondicherry Email: insombudhyd@gmail.com details of Your grievance through: · Our website : www.apollomunichinsurance.com Kerala, UT of (a) Shri R. Jyothindranathan (Ombudsman) Lakshadweep, (b) Insurance Ombudsman, · Email : customerservice@apollomunichinsurance.com Mahe - a part of UT Office of the Insurance Ombudsman, 2nd Floor, CC · Toll Free: : 1800 - 102 - 0333 of Pondicherry 27/2603, Pulinat Bldg., Opp. Cochin Shipyard, M.G. Road, · Fax : +91 - 124 - 4584111 ERNAKULAM-682 015. · Courier : Any of our Branch office or Corporate office Tel : 0484-2358759 Fax : 0484-2359336 Email: iokochi@asianetindia.com You may also approach the grievance cell at any of Our branches with the details of Your grievance during Our working hours from Monday to Friday. West Bengal , Bihar, Ms. Manika Datta (Ombudsman) If You are not satisfied with Our redressal of Your grievance through one of Jharkhand and Insurance Ombudsman, UT of Andeman & Office of the Insurance Ombudsman, 4th Floor, the above methods, You may contact Our Head of Customer Service at The Nicobar Islands , Hindusthan Bldg. Annexe, 4, C.R.Avenue, Grievance Cell, Apollo Munich Health Insurance Company Ltd., Tenth Sikkim Kolkatta - 700 072. Floor, Building No. 10, Tower - B, DLF Cyber City, DLF City Phase II, Tel: 033 22124346/(40) Fax: 033 22124341 Gurgaon, Haryana - 122002 Email: iombsbpa@bsnl.in If You are not satisfied with Our redressal of Your grievance through one of the above methods, You may approach the nearest Insurance Ombudsman for Uttar Pradesh and Shri G. B. Pande (Ombudsman) resolution of Your grievance. The contact details of Ombudsman offices are Uttaranchal Insurance Ombudsman, mentioned below. Office of the Insurance Ombudsman, Jeevan Bhawan, Phase-2, 6th Floor, Nawal Kishore Road, Hazaratganj, Ombudsman Offices LUCKNOW-226 001. Tel : 0522 -2231331 Fax : 0522-2231310 Jurisdiction Office Address Email: insombudsman@rediffmail.com Gujarat, UT of Shri P. Ramamoorthy (Ombudsman) Maharashtra , Goa Insurance Ombudsman, Dadra & Nagar Insurance Ombudsman, Office of the Insurance Ombudsman, S.V. Road, Haveli, Daman and Office of the Insurance Ombudsman, 2nd Floor, Santacruz(W), MUMBAI-400 054. Diu Ambica House, Nr. C.U. Shah College, Ashram Road, Tel : 022-26106928 Fax : 022-26106052 AHMEDABAD-380 014. Email: ombudsmanmumbai@gmail.com Tel.:- 079-27546840 Fax : 079-27546142 Email: ins.omb@rediffmail.com IRDA REGULATION NO 5: This policy is subject to regulation 5 of IRDA (Protection of Policyholder’s Interests) Regulation. Madhya Pradesh & Insurance Ombudsman, Chhattisgarh Office of the Insurance Ombudsman, Janak Vihar Schedule of Benefits Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel, Near New Market, BHOPAL(M.P.)-462 023. Benefits Sum Insured Tel.:- 0755-2569201 Fax : 0755-2769203 Sum Insured per Insured Person per Rs 500, 000 Email: bimalokpalbhopal@airtelmail.in Policy Year Orissa Shri B. P. Parija (Ombudsman) Deductible (Rs. In Lacs) (As Rs 100,000; 200,000; 300,000; Insurance Ombudsman, Office of the Insurance mentioned in Policy Schedule) 400,000; 500,000 Ombudsman, 62, Forest Park, 1 a) In-patient Treatment Covered; Hospitalization for BHUBANESHWAR-751 009. minimum 24 hours required. Tel.:- 0674-2596455 Fax : 0674-2596429 Email: ioobbsr@dataone.in 1 b) Pre-hospitalization Covered, maximum upto 60 days Punjab, Haryana, Shri Manik Sonawane (Ombudsman) 1 c) Post-hospitalization Covered, maximum upto 90 days Himachal Pradesh, Insurance Ombudsman, Office of the Insurance 1 d) Day Care Procedures Covered Jammu & Kashmir, Ombudsman, S.C.O. No.101-103, 2nd Floor, Batra UT of Chandigarh Building. Sector 17-D, CHANDIGARH-160 017. 1 e) Organ Donor Covered Tel.:- 0172-2706468 Fax : 0172-2708274 1 f) Emergency Ambulance Upto Rs. 2000 per Hospitalisation Email: ombchd@yahoo.co.in 1 g) Domiciliary Treatment Covered 6
  • 8. Optima Plus Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 Appendix I: Day Care Procedure Day Care Procedures will include following Day Care Surgeries & Day Care Treatments Microsurgical operations on the middle ear 49. Chemosurgery to the skin tissue of the vagina and the pouch of Douglas 1. Stapedotomy 50. Destruction of diseased tissue in the skin 98. Incision of the vulva 2. Stapedectomy and subcutaneous tissues 99. Operations on Bartholin’s glands (cyst) 3. Revision of a stapedectomy Operations on the tongue Operations on the prostate & seminal vesicles   4. Other operations on the auditory ossicles 51. Incision, excision and destruction of 100. Incision of the prostate 5. Myringoplasty (Type -I Tympanoplasty) diseased tissue of the tongue 101. Transurethral excision and destruction of 6. Tympanoplasty (closure of an eardrum 52. Partial glossectomy prostate tissue perforation/reconstruction of the auditory 53. Glossectomy 102. Transurethral and percutaneous destruction ossicles) 54. Reconstruction of the tongue of prostate tissue 7. Revision of a tympanoplasty 55. Other operations on the tongue 103. Open surgical excision and destruction of 8. Other microsurgical operations on the middle ear Operations on the salivary glands & prostate tissue Other operations on the middle & internal ear salivary ducts 104. Radical prostatovesiculectomy 9. Myringotomy 56. Incision and lancing of a salivary gland and 105. Other excision and destruction of prostate 10. Removal of a tympanic drain a salivary duct tissue 11. Incision of the mastoid process and middle ear 57. Excision of diseased tissue of a salivary 106. Operations on the seminal vesicles 12. Mastoidectomy gland and a salivary duct 107. Incision and excision of periprostatic tissue 13. Reconstruction of the middle ear 58. Resection of a salivary gland 108. Other operations on the prostate 14. Other excisions of the middle and inner ear 59. Reconstruction of a salivary gland and a Operations on the scrotum & tunica 15. Fenestration of the inner ear salivary duct vaginalis testis 16. Revision of a fenestration of the inner ear 60. Other operations on the salivary glands and 109. Incision of the scrotum and tunica vaginalis 17. Incision (opening) and destruction salivary ducts testis (elimination) of the inner ear Other operations on the mouth & face 110. Operation on a testicular hydrocele 18. Other operations on the middle and inner ear 61. External incision and drainage in the region 111. Excision and destruction of diseased scrotal Operations on the nose & the nasal sinuses of the mouth, jaw and face tissue 19. Excision and destruction of diseased tissue 62. Incision of the hard and soft palate 112. Plastic reconstruction of the scrotum and of the nose 63. Excision and destruction of diseased hard tunica vaginalis testis 20. Operations on the turbinates (nasal concha) and soft palate 113. Other operations on the scrotum and tunica 21. Other operations on the nose 64. Incision, excision and destruction in the mouth vaginalis testis 22. Nasal sinus aspiration 65. Plastic surgery to the floor of the mouth Operations on the testes Operations on the eyes 66. Palatoplasty 114. Incision of the testes 23. Incision of tear glands 67. Other operations in the mouth 115. Excision and destruction of diseased tissue 24. Other operations on the tear ducts Operations on the tonsils & adenoids of the testes 25. Incision of diseased eyelids 68. Transoral incision and drainage of a 116. Unilateral orchidectomy 26. Excision and destruction of diseased tissue pharyngeal abscess 117. Bilateral orchidectomy of the eyelid 69. Tonsillectomy without adenoidectomy 118. Orchidopexy 27. Operations on the canthus and epicanthus 70. Tonsillectomy with adenoidectomy 119. Abdominal exploration in cryptorchidism 28. Corrective surgery for entropion and 71. Excision and destruction of a lingual tonsil 120. Surgical repositioning of an abdominal testis ectropion 72. Other operations on the tonsils and adenoids 121. Reconstruction of the testis 29. Corrective surgery for blepharoptosis Trauma surgery and orthopaedics 122. Implantation, exchange and removal of a 30. Removal of a foreign body from the 73. Incision on bone, septic and aseptic testicular prosthesis conjunctiva 74. Closed reduction on fracture, luxation or 123. Other operations on the testis 31. Removal of a foreign body from the cornea epiphyseolysis with osteosynthesis Operations on the spermatic cord, 32. Incision of the cornea 75. Suture and other operations on tendons epididymis und ductus deferens 33. Operations for pterygium and tendon sheath 124. Surgical treatment of a varicocele and a 34. Other operations on the cornea 76. Reduction of dislocation under GA hydrocele of the spermatic cord 35. Removal of a foreign body from the lens of 77. Arthroscopic knee aspiration 125. Excision in the area of the epididymis the eye Operations on the breast 126. Epididymectomy 36. Removal of a foreign body from the 78. Incision of the breast 127. Reconstruction of the spermatic cord posterior chamber of the eye 79. Operations on the nipple 128. Reconstruction of the ductus deferens and 37. Removal of a foreign body from the orbit Operations on the digestive tract epididymis and eyeball 80. Incision and excision of tissue in the 129. Other operations on the spermatic cord, 38. Operation of cataract perianal region epididymis and ductus deferens Operations on the skin & subcutaneous 81. Surgical treatment of anal fistulas Operations on the penis tissues 82. Surgical treatment of haemorrhoids 130. Operations on the foreskin 39. Incision of a pilonidal sinus 83. Division of the anal sphincter 131. Local excision and destruction of diseased 40. Other incisions of the skin and (sphincterotomy) tissue of the penis subcutaneous tissues 84. Other operations on the anus 132. Amputation of the penis 41. Surgical wound toilet (wound debridement) 85. Ultrasound guided aspirations 133. Plastic reconstruction of the penis and removal of diseased tissue of the skin 86. Sclerotherapy etc. 134. Other operations on the penis and subcutaneous tissues Operations on the female sexual organs Operations on the urinary system 42. Local excision of diseased tissue of the 87. Incision of the ovary 135. Cystoscopical removal of stones skin and subcutaneous tissues 88. Insufflation of the Fallopian tubes Other Operations 43. Other excisions of the skin and 89. Other operations on the Fallopian tube 136. Lithotripsy subcutaneous tissues 90. Dilatation of the cervical canal 137. Coronary angiography 44. Simple restoration of surface continuity of 91. Conisation of the uterine cervix 138. Haemodialysis the skin and subcutaneous tissues 92. Other operations on the uterine cervix 139. Radiotherapy for Cancer 45. Free skin transplantation, donor site AMHI/PR/H/0012/0046/112010/P 93. Incision of the uterus (hysterotomy) 140. Cancer Chemotherapy 46. Free skin transplantation, recipient site 94. Therapeutic curettage Note: The standard exclusions and waiting periods are 47. Revision of skin plasty 95. Culdotomy applicable to all of the above Day Care Procedures 48. Other restoration and reconstruction of the 96. Incision of the vagina depending on the medical condition/ disease under skin and subcutaneous tissues 97. Local excision and destruction of diseased treatment. Only 24 hours hospitalization is not mandatory. E-mail : customerservice@apollomunichinsurance.com toll free 1800-102-0333 www.apollomunichinsurance.com OP/PW/V0.06/092012