The 2018-2019 annual review highlights the high satisfaction rates among users of CCVS services, with 94% rating information and advice as excellent or good. The organization plans to focus on diversifying income, enhancing digital offerings, and improving communication strategies to better support local charities in 2019-2020. Feedback emphasizes the invaluable role of CCVS in providing expert advice and networking opportunities, which are vital for the success of small organizations.

1. 2018 - 2019
Annual
review

2. Advice or support sessions were delivered
to groups
594
Rated the service excellent or good
94%
INFORMATIONANDADVICE
Annual Review 2018-2019

3. The support and
training offered by
CCVS are hugely
beneficial to my
charity.
The staff are highly
knowledgeable,
approachable and
supportive. Thank
you for everything
that you do.
USER
FEEDBACK
Annual Review 2018-2019

4. Attended one of our training or networking
events
713 people
Rated it excellent or good
(of those that completed feedback)
98%
TRAININGANDEVENTS
Annual Review 2018-2019

5. CCVS has always
been a service we
hold in high regard
as we have gained
knowledge, advice
and information
which has helped
us become more
confident over the
years.
USER
FEEDBACK
Annual Review 2018-2019

6. REPRESENTATIONANDSUPPORT
93% of members
State it is extremely or very important
that we are there to represent them
92% of members
State it is extremely or very important
that we celebrate the work of the sector
Annual Review 2018-2019

7. CCVS is a wonderful
organisation if you are
running any kind of
voluntary group.
Expert advise on hand
is invaluable and the
difference between
things successfully
happening and
benefiting the
community and not
happening at all.
USER
FEEDBACK
Annual Review 2018-2019

8. Income vs. Expenditure
Total income
£193,411
Total expenditure
£175,405
Annual Review 2018-2019

9. Invaluable to us as a
new organisation!
On top of the
excellent training,
it’s been so
important for
networking and also
to have one place to
come for advice.
Thank you
USER
FEEDBACK
Annual Review 2018-2019

10. Alan Turner
Alistair Barry
Ana Maldanado
Chris Trevorrow
Ellie Lee
Frances Carter
Mark Freeman
ThankYou
Andy Cogan
Elizabeth Forbes (co-
opted Feb 19)
Flóra Raffai (from
Nov 2018)
Mary Sanders
Kulbir Singh (co-
opted Feb 19)
Eddie Stadnik
Rachel Talbot
Cambridge City
Council
South Cambs
District Council
Cambridgeshire
County Council
Tesco Bags of Help
Cambridge Student
RAG
Annual Review 2018-2019

11. A fantastic organisation
that is always there to
offer impartial and great
advice on best steps
forward relieving huge
pressure on charity
managers feeling
isolated and enabling
best strategy to be in
place.
A fantastic network to
support further growth
and comradery.
USER
FEEDBACK
Annual Review 2018-2019

12. CCVS
priorities
2019-20
Our main priority for 2019-20 will be to finalise the strategy and embed this
into the work of the organisation. We will need to continue to look at how
we can diversify our income and how we can build on our work to reach
more groups.
Additional funding from the City Council will allow us to improve our digital
offering by training the staff to deliver online training and by purchasing
some equipment that will enable us to help ourselves and groups with their
use of video. We will also be looking at developing new training in line with
the sectors needs, and ensuring we are able to bring in outside trainers
when we need their expertise.
We will be looking at developing a more coherent communications strategy
and plan in order to improve how we keep the sector informed , but also
how we can deliver communications in a more effective and efficient
manner. We will continue to build a local and national reputation as a
champion of small charities and community groups.
2019-2020 will see us looking at funding to maximise the space at Arbury
Court to ensure that tenants and others can have a variety of spaces
available to them for meetings and training. We will continue to look at
providing additional office space if a need arises.
As part of Support Cambridgeshire we will look at how we can continue to
build on the partnership and how we can continue to build a strong offer for
voluntary and community groups across the county. We will need to look at
what we do in year four of the contract and how we are engaged as the
contract goes up for retendering. We will also look at how we can develop
other partnerships both locally and nationally that will benefit groups and
allow us to develop new services.Annual Review 2018-2019

13. Thank you so much
for today, it was such
a good course and
very useful to us.
I have thoroughly
enjoyed learning from
the CCVS courses,
they are a godsend to
small organisations
like ours.
USER
FEEDBACK
Annual Review 2018-2019

14. Donate
To help us
to support
more
groups
Help in kind and sponsorship
If you are interested in how else you may be
able to help, or in discussing sponsorship
opportunities email mark@cambridgecvs.org.uk
Donate Online
www.bit.ly/CCVSDONATE
*All texts cost £2 plus standard message rates
Text*
CCVS on 70085 to donate £2
and opt into marketing
or text CCVSNOINFO to donate £2 without opting into marketing
Annual Review 2018-2019

15. We've had some great
help from CCVS, and it's
always a welcoming
place to visit for
meetings, etc. We feel
that anyone on our
staff can ring up for
advice on areas that
they are responsible for
and get good tips. CCVS
always offer help when
we need it.
USER
FEEDBACK
Annual Review 2018-2019

16. Talk to Us www.ccvsblog.wordpress.com
Blog
@cambridgecvs
Twitter
www.cambridgecvs.org.uk
Website Address
enquiries@cambridgecvs.org.uk
E-mail Address
01223 464696
Phone Number
Charity number: 1074947 Company limited by Guarantee: 3731848