Amy Steinhauser has over 15 years of experience in accounting and payment solutions roles. She most recently worked as a Payment Solutions Supervisor at Expedia, where she led the transition of the Orbitz payment team and implemented quality control metrics. Prior to that, she spent over 10 years at Orbitz in progressively more senior payment solutions and accounting roles, managing teams and meeting recovery goals. She has extensive experience with Excel, Salesforce, accounting applications, and training.

1. E-mail: amy.steinhauer79@gmail.com
Phone # 630-303-6220
AMY STEINHAUER
WORK EXPERIENCE:
Expedia Inc., Jan 2016 – Nov 2016, Chicago, IL
Payment Solutions Supervisor(Transition Team)
 Participated in a year’s long effort to transition the Orbitz Payment Solutions team to Expedia due to a
corporatetakeover in Nov 2015. Became a full time Expedia employee Jan 2016. Retained my
managerial duties during this time.
 Responsible for compiling all standards and procedures documents for our department.
 Wrote an extensive training guide for both the analyst position as well as the supervisor position.
 Led all training sessions related to the transition of the analysts’ positions.
 Implemented quality control metrics to ensure accuracy during thetransition.
 Collaborated with Expedia subsidiary, Hotwire, with theimplementation of an overcharge collection
system. Provided insight into our processes and advised how they could implement them in their own
overcharge collection. Also managed my team in assisting Hotwirewith their collection efforts for
several months.
Orbitz Worldwide, July 2005 – Jan 2016, Chicago, IL
Payment Solutions Supervisor, Mar 2015 - Jan 2016
 Managed a team of five full time analysts in Chicago and two contractors in Manilla.
 Responsible for setting goals for the team, doing performance reviews and scheduling.
 Responsible for ensuring that the team met monetary recovery goals. Successfully met these goals each
quarter.
 Duties for this position also included all duties mentioned for the Sr. Payment Solutions Analyst
position.
Sr. Payment Solutions Analyst, Oct 2013 - Mar 2015
 Responsible for thecollection of overcharges for single use credit cards which were given to hotels for
payment.
 Served as the subject matter expert for theteam regarding theovercharge recoupment processes and
procedures.
 In charge of the chargeback and rebuttalprocesses with American Express and WEX Bank
(MasterCard). Responsiblefor submitting all disputes within deadlines, ensuring timely resolutions of
the disputes and was the main contact person with thecredit card companies for any problems or
inquiries. Also streamlined thedisputesubmission process for greater accuracy and efficiency.
 Assisted with the implementation of an automated Salesforce systemused to streamline the recovery
process.
 Wrote all standards and procedures documents as well as several training manuals. Was responsiblefor
all training for team members.
 Worked closely with the market management group, operations, fraud and accounting to solve problems
uncovered in the recovery process.
Payment Solutions Analyst, Jan 2011 – Oct 2013
 Responsible for researching and collecting overcharges on thesingle use credit cards.
 Main duties included answering hotel inquiries about overcharges, submitting chargebacks and rebuttals
to the card companies and assisting management with identifying trends regarding the overcharges.
 Worked in collaboration with other departments across the organization to help resolve overcharge
related issues.
Accounts Payable Clerk, Attractions and Services, June2009 – Jan 2011
 Was responsible for the accounts payablefunctions for ski resorts, parking lot companies, car rental
services and various other companies that provide additional services for Orbitz customers. Main
responsibilities included the resolution of discrepancies with vendors as well as reconciling and
submitting the wire payments to thetreasury department.

2. E-mail: amy.steinhauer79@gmail.com
Phone # 630-303-6220
Accounts Payable Clerk, Hotels, July 2005- June 2008
 Was responsible for all accounts payablefunctions for Las Vegas and Hawaii hotels.
 Required coordination with market managers to inquire about contract terms for thehotels. Also
completed several large reconciliations with our major Las Vegas partners.
Leo Burnett, May 2005 – July 2005, Chicago, IL
Staff Accountant, Contract
 Responsible for keeping track of invoices throughout the clearing process in the Intercompany Payable/
Receivable department
 This included keeping a log of all invoices paid, pending, etc., also, sending e-mails, letters and calling
contacts to try to resolve issues and sending out invoices and clearance forms.
 Job also included assisting other accountants with spreadsheets, journal entries, printing checks and
other miscellaneous accounting duties.
Peregrine Financial Group, June 2004 – February 2005, Chicago, IL
Staff Accountant
 Compiled and sent a daily spreadsheet regarding our customer segregated funds to our regulatory
agency, The National Futures Association.
 Instrumental in calculating and paying our commissions to brokers.
 Responsible for sending and receiving all wires
 Performed all Accounts Payable and Receivable functions.
 Assisted in month end closing procedures
 Recorded all cash transactions and reconciled cash accounts
Calamos Investments Co., June 2003 – April2004, Naperville, IL
Operations Specialist
 Reconciliation of accounts
 Assisted in the development of an automation process to flag unbalanced accounts
College of DuPage. February 1999 – September 2002, Glen Ellyn, IL
Administrative Assistant
 Assisted accountants with thebookkeeping activities including general ledger data input, end of the
month reports and accounts payable and receivable
 Other duties included planning and attending all Foundation fundraisers, sending out all thank-you
letters to donors, researching and implementing large philanthropicmailings, researching and editing
grant proposals and other clerical tasks
EDUCATION:
DePaul University , Chicago, IL
 Three years coursework completed towards Bachelor of Science in Finance
College of DuPage , Glen Ellyn, IL
 Associate of Arts, with honors
COMPUTER SKILLS:
 Advanced Excel knowledge including v-lookups, pivot tables, etc.
 Very experienced with Salesforce including reporting and creating dashboards.
 Experienced with Word, PowerPoint, Outlook, Great Plains, Oracle and several internal Orbitz
accounting applications.
ADDITIONAL TRAINING & AWARDS:
 Completed three day Foundations of Leadership training in 2015.
 Attended relevant industry Conferences.
 Received three Star Award bonuses from Orbitz for above and beyond performance.

3. E-mail: amy.steinhauer79@gmail.com
Phone # 630-303-6220