Amazon Connectは100％クラウド型コンタクトセンターを構築できるサービスです。コンタクトセンターを安く、早く立ち上げたい皆様、AWS専業のクラウドインテグレーターであるサーバーワークスが、Connect導入へのお手伝いをいたします。実際の事例もありますのでぜひ資料をご覧ください。 お問い合わせ：https://www.serverworks.co.jp/contact/

1. 6
8 1
0 2 2

2. e
A
2
A
c
a
C
7
Amazon Connect

3. 3
e A
e 0
1n a
Amazon
(S3)
e
e C
mt zC 1
e
o
24 365
c 1

4. P
P
N
O
4

5. 5

6. OPEN SECURITYSPEED
COST
6
•
• 1 1
•
•
( / )
2

7. 1 )1
1 ( Amazon Connect
PBX PrivateBrancheXchange
7

8. 2 2
( ( )
1
R
e
1
S e
1
e R
be W
s
1
R
p T be
A s
1
( eu s
A
1
A
O
( ) C T
b S A
S
8

9. 9
Payment Card Industry Data
Security Standard (PCI DSS)
HIPAA
ISO 9001
ISO 27001
ISO 27017
ISO 27018
SOC
(System & Organization Control)
• S3
Amazon
•

10. 10

11. 11

12. 12
1
2
(CCP)
3
4
S3(
)
→
5

13. A
p b W N
mS N A C
eTp W C
e eTp ) ( ( C
16
C
Google Chrome 3 A c p
Chrom e P o c chrom e://version s
r Google Chrom e e n c p
N
Mozilla Firefox ESR c p
Firefox a k C [h n ] P p z
Firefox A z c p Firefox
N
Mozilla Firefox 3 A c p
Firefox a k C [h n ] P p z
Firefox A z c p Firefox
N
W mS

14. (
17

15. )
I
18
ID ( (
1. Amazon Connect
2.
3
• Microsoft Active Directory
• Active Directory Connector
• Simple Active Directory
3.SAML 2.0
SSO 3 3
CRM D

16. ) (40 ,,
19
) (40 I D
D
SSO
OneLogin⇒SaaS
SSO
OneLogin⇒AmazonConnect
L S
ID/Password
MDA (OPT)
Amazon Connect
4
C ID
O +

17. 20

18. (
l I a R
l Vb )
21
AWS Lambda
d
AWS Lambda Node.js)Java)C#)Go)Python
L (GUI) m

19. , I
I C
22
Amazon Connect

20. 23

21. /
24
n
n
n
n
n
n
n P
Amazon Connect
Amazon Connect

22. (( )
iK oa
F h
oa mn n
S
A
e
S A
25

23. 26

24. eS din Ti T
( m e i
ai
K A K 3 3
2 ) K r A ) 3 C t
Ti T K
e iR
o z
s KTi h f
27

25. 28

26. 0
29
)
https://serverworks.box.com/s/jalgtjgd1h2ymutfovc4mwr5ky13ip95
53 24
D D
D D
D
1 I 2,366 USD
2018-06
AWS (S3,Lambda,Cloudwatch ) 1 )
1 1
D D D 1 11
(

27. 30
1.
Amazon Connect
0 (*1)
2.
Amazon Connect
0.018 USD/ (*2)
/
(*3)
0.13 USD/ (*2)
0.0056 USD/ (*2)
(*2) 2018-06
(*3)AW S (S3,Lam bda,Cloudwatch )
(*1) /

28. 31

29. 2
P om
na t ce P
z
32
AWS A C na

30. a
33
a
Ac PoC C
e
AWS (
)
Amazon Connect (
)
AWS
Amazon Connect
PoC (
)
Amazon Connect
/
/
Amazon Connect
Amazon Connect
SaaS
Amazon Connect AWS
AWS
AWS
Amazon Connect
AWS&Amazon Connect
PoC
PoC Amazon Connect
( ) ( )( )
Phase2Phase1 PoC

31. 34
c S a
3/ 54 5441 7
3/ 54 5441 7
2176
. uz S
A t
3/ 54 5441 7 .
m
k
c c
sI
o M Tc o
3/ 54 5441 7 e
nS e
3/ 54 5441 7 S
B
• c n m s
• n T
• T
• C
•
• CCP

32. 35
M 1M 2M 2M
Amazon Connect Amazon Connect
CTI CTI
CTI

33. 36

34. 38
2018.05.24
AmazonConnect
AI

35. 39

36. -
40
A

37. -
41
- Lift Shift
( )→ ( )
(
)
IT
→ ( )→
( )
→
SaaS

38. -
42
A
Amazon Connect
Am azon
EC2
Am azon
RDS
Am azon
S3

39. jm a
0- -58-5935 3 .
c A t @ A
32 322- 7 n o l Cr
A @ A
32 322- 7 ke p CsAA