This document summarizes the services provided by Programmed, an Australian company that offers staffing, maintenance, and facility management services. Programmed provides a wide range of services, including recruitment and deployment of skilled workers, maintenance services across various industries, and expertise in areas like painting, landscaping, facilities management, and corporate imaging. The document emphasizes Programmed's commitment to safety, highlighting its "Zero Harm" program aimed at ensuring employees return home safely from work.

1. Recruit. Deploy. Manage. Maintain

2. A complete package to suit
your individual needs.
Programmed
provides the people,
maintenance, tools and
expertise to help your
business grow. One
of the most respected
organisations in
Australia, Programmed
has built its reputation
on providing
quality solutions to
workplaces across all
industry sectors.
The importance of
maintenance.
To ensure your business and brand is
optimised, it's critical that your property
is carefully maintained and presents
the best possible image. To achieve this
without distracting management from
their most important goal – continuing
to grow the business – requires the
company to engage a specialist in an
array of property maintenance services.
That's where we can help.
Programmed provides integrated
maintenance solutions to business
around Australia and New Zealand.
With a workforce of over 1,500 skilled
staff, tradespeople and apprentices, we
offer maintenance services that cater
to different customer requirements in a
wide variety of industry sectors.
The key to our ability to take care of
your property lies in the diverse range
of services we can provide. With
expertise in painting, landscaping,
turf management, interior fit-out and
corporate image signage, Programmed
provides a single point of contact for all
your maintenance needs.
Front cover images
Top: Body Corporate, Brighton, VIC
Bottom Right: Parliament House, ACT
The light towers at the MCG, VIC, customer since 1973

3. For over 60 years, companies across Australia
and New Zealand have trusted us to develop
and deliver effective branding, painting,
grounds and maintenance solutions.
It’s this deep understanding of the industry that allows us to develop a customised
programme, to meet your individual needs. Any work we undertake is at a time
that’s convenient for you. All employees have trade qualifications, appropriate
clearances and are respectful of your property, while following strict OHS and
environmental policies. Plus, our programmes make costs predictable over a period
of years according to your preferred payment approach.
Simply put, we work on your terms. It’s all part of the package.The work is
always of a high
standard and the
team is always
professional and
courteous in their
dealings with us
and our residents.
Trish Low
Manager
Accommodation Services
Australian National University
KIA Motors, Parramatta, NSW
Corporate Imaging

4. Whether you’re interested in a single
identification sign or a complete visual
strategy, our Corporate Imaging team can
develop a range of signage solutions to
enhance the interior and exterior of your
premises.
From signage strategy and brand design, to rebranding corporate identities and
refurbishing renowned retailers, our specialist team will ensure your site looks
nothing short of exceptional. It’s what we do best.
Branding is more
than just your logo.
Noble Park Aquatic Centre, Noble Park, VIC
Corporate Imaging
Hertz
Corporate Imaging
Strengthen your brand with
exceptional signage.

5. Our corporate imaging services include:Image and
presentation are key
– and together, these
elements define
your customers’
experience.
• Building identification and
directional signage
• Site specific re-image artwork
• Web-based image management
• Management of regulatory
approvals
• National installation and service
teams
• Web-based project management
• Ongoing sign maintenance
schedules
• Complete project management
for all types of corporate imaging
programmes
• Development of corporate
identification manuals and
specifications
• Way-finding signage strategy and
implementation
• State-of-the-art LED and solar
powered signage solutions
• Manage manufacturing process
and coordinate installation
AON Sky Sign, Parramatta, NSW
Corporate Imaging
The key reason why we chose
Programmed to be entrusted with the
look and feel of our branches was due
to their ability to carry out this project
on a national basis with consistency
and an emphasis on quality.
Blane Coulcher
Group Manager – Business Improvement
Coates Hire

6. Gardens come in all different shapes and sizes,
so our grounds services are scaled to match.
From simple mowing and garden maintenance
to large scale grounds management,
landscaping and design consulting, we are
passionate about horticulture and have the
expertise to tackle jobs of any size.
Our landscaping and arboricultural experts can help you to design beautiful garden
areas that will require a minimum of maintenance and choose the correct trees to
avoid costly root damage.
When it comes to maintaining your grounds, the grounds team can not only deliver
a high quality of service, but are qualified to properly test and evaluate your soil as
well as maintain the highest quality sporting turf.
We like to do our
groundwork.
Monash University, Clayton, VIC
Grounds and Landscaping
It's excellent that
the Programmed
ground staff show
initiative and
want to improve
the grounds
appearance at the
University.
Mark Corea
Grounds Curator
Monash University

7. Here are some of our grounds services:Make an impression
with gorgeous
grounds.
Our friendly staff will ensure that your
premises not only feature stunning
gardens and grounds, but stay in
superb condition – regardless of the
size of your space, or the season..
When it comes to getting your
grounds in great shape, leave it to our
highly skilled horticultural team.
• Landscape master planning,
design, construction and
project management.
• Sports oval preparation and
maintenance.
• Water conservation and
management strategies.
• Weed and pest control, including
treating flowers and shrubs from
pests and fungus, plus removing
noxious plants and weeds.
• Arboricultural services including
audits and maintenance.
• Design and installation of efficient
irrigation systems.
• Development and implementation
of grounds management plans.
• Fine turf and sports turf
management.
• Gardens and grounds maintenance
including brush cutting, fertilizer
application, mechanical edging,
mowing, planting, pruning, waste
removal and more.
Domaine Chandon,Yarra Valley, VIC
Painting and Grounds

8. Clients such as the Melbourne Cricket Club have engaged us to maintain paintwork
at the MCG since the 1970s. This long term relationship has delivered immaculate
site presentation and the added benefit of master tradespeople who add genuine
value to their maintenance programme.
Our teams of qualified painters are trained in safe and environmentally responsible
work practices. They always carry spill kits, avoid washing tools on site and dispose
of paint safely.
Is your business painting
the right picture?
MelbourneTown Hall, Melbourne CBD, VIC
Painting and Refurbishment
Here are some of our painting services:
• High pressure cleaning – with
recycled water options.
• Line marking.
• Surface preparation – such as
abrasive blasting and chemical
cleaning.
• Traffic management.
• Urgent jobs requiring large crews.
• Washing and dusting programmes.
• Difficult-to-access projects –
including working at heights,
elevated platforms and abseiling.
• Out-of-hours and school term
break work.
• Interior and exterior painting.
• Graffiti removal and anti-graffiti
coatings application.
• Heavy-duty protective and
flooring coatings.
• Heritage work and specialised
finishes – including gold leafing
and wall papering.
Cracked, peeling
or faded paintwork
is one of the first
things customers
notice about a poorly
maintained building.
That's why it's
important to have
the right people who
possess the skills and
equipment to provide
a tailored painting
solution and ongoing
maintenance.

9. Anglo AustralianTelescope, Observatory Rd, NSW
Painting
Build the value of
your property.
Programmed can also assist with
refurbishments to the existing
structural, mechanical, utility and
electrical infrastructure. This includes
repairs, replacements and surface
preparations, carpentry, plumbing,
and electrical works. From modifying
the existing structure and floor space
through refits, to tiling and glazing, we
can provide you one-stop convenience.
We can manage every aspect of
your building service needs, from
permits, project management,
third-party liaison or labour, right
up till completion.
SilvioTenci BSc(hons) PhD
Site Manager Bendigo Operations
Parmalat Australia Ltd.
The outcome was not only to have
painting delivered in a safe and
professional manner, but holistically to
support the changes we are making
internally in order to drive cultural
change and move to best practice.
Our complete building services include:
• Waterproofing
• Partitioning and feature walls
• Hardware/furniture
• New door openings
• Ceiling Grid/Tiles
• Electrical upgrades
• Sustainability upgrades
• Substrate repairs
• Carpentry and joinery
• Steel and timber Balustrades
• Tiling
• Spatial redesign
• Refurbishment
• Roofing repairs

10. Four ways to make
budgeting simple.
Trinity College, Perth, WA
Painting, Grounds and Corporate Imaging.
Choices Programme
Pay as you go – you decide when, where and how often.
This approach completes most of the work up front, with the majority of payments
made as it is completed. Since more is paid up front, subsequent payments are smaller
and in line with the value of work completed. While the works may be capitalised,
payments from Year 2 onwards can be paid from predetermined budgets.
This programme may be suitable where there is a need to use the remaining funds in
an annual budget, or the works need to be paid for from a ‘sinking fund’ established
for the purpose. It may also be an appropriate solution where the owner of an asset is
contributing part of the funds up front, or there is a grant available for the work.
Classic Programme
An up front work schedule with periodic payment.
The Classic Programme is ideal for situations where a major redevelopment or
refurbishment project is needed. It provides for the bulk of the work to happen
immediately, while payment is evenly distributed over the entire life of the programme.
In this way, it ensures the greatest aesthetic impact on the property can occur as quickly
as possible.
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
Progress of Work and Expenditure
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
Schedule of Work and Expenditure
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
Progress of Work and Expenditure
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
Schedule of Work and Expenditure

11. Parmalat, Bendigo, VIC
Painting, Grounds and Corporate Imaging
Safeguard Programme™
Ongoing preservation programme to keep your asset looking new.
This is a regular programme of selective upkeep to maintain a facility that’s already in
good condition. The work is paid for as it is completed, according to a predetermined
annual plan. It is ideal for ongoing grounds maintenance projects. The Safeguard
Programme is often put in place following the completion of another programme to
retain the high standard that has been established,or when a new building’s warranty
period expires.
Multiform Programme
A uniform solution for multiple facilities or locations.
The Multiform Programme is designed to meet the needs of businesses with multiple
assets in various states of repair. The works programme can be tailored to address
specific assets as they require attention, while payments are evenly distributed
over the period of the agreement.
Work Performed Scheduled Payments
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
Progress of Work and Expenditure
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
Schedule of Work and Expenditure
Year 1 Year 2 Year 3 Year 4
Progress of Work and Expenditure
Year 1 Year 2 Year 3 Year 4
Schedule of Work and Expenditure

12. Part of the Programmed Group, Electrical
Technologies is Australia’s foremost
provider of totally integrated audio visual,
communications and electrical services.
With the ability to offer complete end-to-end solutions, we can undertake all
aspects of a project, from initial assessment to design and construct, project
management, installation, ongoing monitoring, service, as well as maintenance.
Your business will benefit from having just one experienced and professionally
resourced supplier providing a range of related services in one installation.
As a national company with more than 600 staff, we have a proven capability to
serve clients nationally with a well-equipped, directly employed workforce. We
deliver both industry and government accredited client installations, and we’re a
certified installer for the majority of industry vendors.
Powering Australian
businesses.
Media House, Melbourne, VIC
Audio Visual
At all times
the site team
has conducted
themselves in a
very professional
and courteous
manner. They
were very
approachable and
accommodating
across all aspects
of the project
and a pleasure to
work with,
Peter Morton
Services Engineer, Lend Lease
Project: Adelaide Oval
Refurbishment

13. ElectricalTechnologies provides services in the following areas:
Audio visual
• Audio visual integration
• Design and consultancy
• Supply and installation
• Customised user experience and
workfow consultancy
• Scalable and comprehensive
lifecycle management solutions,
including:
- Ad hoc support
- Schedule maintenance
- Emergence maintenance
- Concierge service
- Monitoing and reporting
Data communications
• Active equipment
• Cable networking auditing
• Computer room design
• Data centres and disaster recovery
centres
• Infrastructure audits
• Local and wide area networks
• MATV cabling
• Optical fibre and copper solutions
• Patch panel management
• Testing and certification
• Voice and data structured cabling
• Wireless access points
Energy management
• Energy audits and light level audits
• Energy monitoring
• Lighting control technologies
• Lighting efficiency analysis and
upgrades
• Power analysis and data logging
• Power factor correction
• Solar power
Support and maintenance:
ProgrammedTechnical Assist
Electrical
• Commercial lighting and power
installations
• Computer room power installations
• Electrical design and construction
• General commercial servicing and
maintenance
• Generator and backup systems
• High voltage power cabling
reticulation
• Lightining protection
• Process control systems
• Switchboard upgrades and
alterations
• Thermal image infra-red scanning
• Uninterruptible power supplies
(UPS)
• Project management
• Specialist technology solutons
• Tenancy refurbishments

14. The Programmed
difference
The Programmed Difference is our ability to:
• Recruit and develop people.
• Deploy the right person with the right competency to each job.
• Get safety right on the ground.
• Manage industrial relations despite increasingly difficult environments.
• Manage human resources amidst increased regulation.
• Deliver operational improvement, flexibility and high levels of customer
satisfaction.
Programmed
provides staffing,
maintenance and
facility management,
without injury.
Our customers choose us for what
we deliver. Above and beyond skills,
services and solutions, we bring
The Programmed Difference – a key
ingredient for additional value to each
job, every time.

15. To that end, the vast
majority of Programmed
representatives are
permanent employees.
This gives us – and you
– the peace of mind that
comes from knowing
that every worker on
your site has been fully
inducted into the correct
safety procedures for
your workplace, as well
as our unique ‘Zero Harm’
programme.
‘Zero Harm’ is the goal initiated by
Programmed to protect the wellbeing
of our workforce. Programmed
is committed to ensuring that
its employees return home from
work in the same state they arrive
– FREE FROM INJURY.
To achieve the goal of ‘Zero Harm’,
Programmed activities are governed
by the following principles:
Compliance
Ensuring we all commit to and exceed
all relevant laws and regulations.
Hazard Reduction
Work safety begins by first identifying,
then correcting, potential hazards in
an employee’s environment. Working
closely with our clients, we conduct
onsite risk assessment and develop
educational programmes for our
employees to learn how to reduce
the risk of harm.
Safety Leadership
We set ourselves high performance
targets at Programmed, and safety is no
exception. That’s why each year we set
ourselves stringent safety targets and
measures for continuous improvement.
Safety Partnership
We’re proud to partner with employees
and clients who value workplace safety
as highly as we do. With their continued
co-operation and support, Programmed
is able to deliver safer working
environments each and every year.
There’s Zero Harm
in promoting safety.
To find out more about Zero Harm,
visit programmed.com.au
Every day we send thousands of people out to work on our clients'
properties.We need to be confident – as do our clients – that our people are
working as safely as possible when on site.

16. Programmed can help
grow your business.
Through our size, experience and resources,
we have the power to help grow businesses of
any scale, in any industry.
Imagine what we can do for yours.
Take a look at the services we provide and if you can see a way
our business may be able to assist yours, please contact your
Programmed representative.
Property Services
Specialising in property, planned maintenance and repairs to suit your property's
unique needs. Services include painting, building repairs, groundskeeping,
horticultural management, corporate imaging and signage.
Facility Management
Building and facility management to help maximise your business's efficiency,
while minimising disruption to your staff and operations.
Integrated Workforce
A leading provider of managed labour, labour hire and staffing solutions, offering
a customised service to its clients across a range of industries including civil and
infrastructure, mining and resources, industrial, manufacturing, transport and
commercial.
Marine
A leading provider of marine manning, catering, vessel management, project
management and logistics services for the offshore oil and gas industry,
throughout Australia, New Zealand and Asia.
Maintenance
A responsive, professional and safety-first provider of engineering, construction
and maintenance services to the resources and energy sectors.
ElectricalTechnologies
Australia's premier electrical and communications provider, Electrical Technologies
delivers cost-effective, fully integrated solutions to the construction, defence,
government, financial, commercial and infrastructure markets.
Turnpoint
Established in 2002, Programmed Turnpoint is a leading provider of construction
and maintenance services to the Golf, Horse Racing, Landscape and Sports Turf
industries in the Australia and Pacific region.
Telephone: 1800 620 911
marketing@programmed.com.au
programmed.com.au
MELBOURNE
Morwell
Shepparton
Bendigo
Ballarat
Mildura
Geelong
Albury Wodonga
ADELAIDE
Barossa Valley
SYDNEY
Canberra
Wollongong
Orange
Tamworth
Wyoming
Newcastle
Port Macquarie
Lismore
BRISBANE
Cairns
Townsville
Mackay
Gladstone
Rockhampton
Sunshine Coast
Toowoomba
Alice Springs
Esperance
Kalgoorlie
NewmanParaburdoo
Geraldton
Karratha
Portland Hedland
Gold Coast
Bunbury
PERTH
DARWIN
HOBART
LauncestonDevonport
Whangarei
AUCKLAND Mt Maunganui
Hamilton Rotorua
Gisborne
Napier
New Plymouth
Palmerston North
Nelson
Blenheim
Christchurch
Invercargill
Dunedin
North Shore
Wellington
PROGRAMMED LOCATIONS