This document provides an English service manual for Shenzhen Airport Terminal 3. It includes an introduction, table of contents, sections on aviation English, airlines and alliances, airport vocabulary, sample dialogues for check-in, security, lounges, arrival, and delays. The dialogues provide example conversations airport staff may have with passengers when assisting them.
Quanzhou Jiacai Electronics CO.,LTD is a hight-tech enterprise which specialized in the development,production,sale,service and installation of LED display screen. Full-color LED screen we produce,is the highest cost-effective.Relying on the strong talent advantage,professional technical strengh ,our company has established a high efficiency,low cost R&D team,so we provide high quality full-color screen for customer at relatively low prices.
Our LED display screen are various,complete,stable,cost-effective,long lifespan,wide use etc.
We promise to provide all customer fast shippment,satisfaction service,high quality products.
Quanzhou Jiacai Electronics CO.,LTD is a hight-tech enterprise which specialized in the development,production,sale,service and installation of LED display screen. Full-color LED screen we produce,is the highest cost-effective.Relying on the strong talent advantage,professional technical strengh ,our company has established a high efficiency,low cost R&D team,so we provide high quality full-color screen for customer at relatively low prices.
Our LED display screen are various,complete,stable,cost-effective,long lifespan,wide use etc.
We promise to provide all customer fast shippment,satisfaction service,high quality products.
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
This article is all about what AI trends will emerge in the field of creative operations in 2024. All the marketers and brand builders should be aware of these trends for their further use and save themselves some time!
A report by thenetworkone and Kurio.
The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands.
It’s important that you’re ready to implement new strategies in 2024.
Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024.
You’ll learn:
- The latest trends in AI and automation, and what this means for an evolving paid search ecosystem.
- New developments in privacy and data regulation.
- Emerging ad formats that are expected to make an impact next year.
Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape.
If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.
5 Public speaking tips from TED - Visualized summarySpeakerHub
From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world.
With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively.
The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage.
Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience.
See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers
See the original article on Forbes here:
http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world.
Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance.
For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age.
Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc.
It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Time Management & Productivity - Best PracticesVit Horky
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
The six step guide to practical project managementMindGenius
The six step guide to practical project management
If you think managing projects is too difficult, think again.
We’ve stripped back project management processes to the
basics – to make it quicker and easier, without sacrificing
the vital ingredients for success.
“If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.”
Dr Andrew Makar, Tactical Project Management
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
This article is all about what AI trends will emerge in the field of creative operations in 2024. All the marketers and brand builders should be aware of these trends for their further use and save themselves some time!
A report by thenetworkone and Kurio.
The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands.
It’s important that you’re ready to implement new strategies in 2024.
Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024.
You’ll learn:
- The latest trends in AI and automation, and what this means for an evolving paid search ecosystem.
- New developments in privacy and data regulation.
- Emerging ad formats that are expected to make an impact next year.
Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape.
If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.
5 Public speaking tips from TED - Visualized summarySpeakerHub
From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world.
With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively.
The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage.
Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience.
See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers
See the original article on Forbes here:
http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world.
Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance.
For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age.
Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc.
It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Time Management & Productivity - Best PracticesVit Horky
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
The six step guide to practical project managementMindGenius
The six step guide to practical project management
If you think managing projects is too difficult, think again.
We’ve stripped back project management processes to the
basics – to make it quicker and easier, without sacrificing
the vital ingredients for success.
“If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.”
Dr Andrew Makar, Tactical Project Management
2. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
!
航空英语!
!
字⺟母表
!为确保信息传递的准确性,航空英语中⽤用以下特定单词替换对应字⺟母。!
建议熟背A到H,以便正确指引值机岛。!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
!
以上为专业⽤用词。亦可⽤用简单易懂的词替换,例如 A for Apple, B for Boy。!
/2 26
A — Alpha!
B — Bravo!
C — Charlie !
D — Delta!
E — Echo!
F — Foxtrot!
G — Golf!
H — Hotel!
I — India!
J — Juliett!
K — Kilo!
L — Lima!
M — Mike!
N - November!
O - Oscar!
P - Papa!
Q - Quebec!
R - Romeo!
S - Sierra!
T - Tango!
U - Uniform!
V - Victor!
W - Whisky!
X - X-ray!
Y - Yankee!
Z - Zulu!
3. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
!
航空公司/承运⼈人 及 航空联盟
!
国内航空公司!
!
• 国航 CA - Air China !
• 南航 CZ - China Southern!
• 海航 HU - Hainan Airlines!
• 吉祥 H0 - Juneyao Airlines!
• 东⽅方 MU - China Estern!
• 深航 ZH - Shenzhen Airlines!
• 亚太 3E - Heli Express!
• 春秋 9C - Spring Airlines
!
国外航空公司!
!
• 亚航 AK - Air Asia!
• ⻓长荣 BR - EVA Air!
• ⽴立荣 B7 - UNI Air!
• 华航 CI - China Airlines!
• 国泰 CX - Cathay Pacific!
• ⼤大韩 KE - Korean Air!
• 新加坡 SQ - Singapore
Airlines!
• 虎航 TR - Tiger Airways!
• 胜安 MI - Silk Air!
• 全⽇日空 NH - All Nippon
Airways!
• 韩亚 OZ - Asiana Airlines!
• 英航 BA - British Airways!
• 联合 UA - United Airlines!
• 全美 AA - American Airlines
!
航空联盟!
!
• 星空联盟 - STAR ALLIANCE!
• 天河联盟 - SKY TEAM!
• 寰宇⼀一家 - ONE WORLD
!
!
!
!
/3 26
7. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
情景对话:345号⻔门!
!
Population - PAX 乘客!
A - Ambassador ⼤大使!
绿⾊色部分为常⽤用回答⽤用句,建议熟背。!
橙⾊色部分为常⻅见旅客问题,建议熟悉。!
!
A: Yes (sir), how can I help you?!
A: How can I help you (sir)?!
使:有什么可以帮到您?!
称呼⼥女乘客时省略Sir!
!
P: Hi, I just want to make sure this is terminal 3.
客:你好,我只是想确认⼀一下这是T3航站楼。!
!
A: Yes, it is. You come to the right place.
使:是的,你来对地⽅方了。!
!
P: But where is terminal 1 and 2? (可忽略⼀一般没⼈人问)!
客:不过⼀一、⼆二号航站楼在哪?!
!
A: I am sorry we do not have terminal1 & 2, but we do
have two old terminals A and B, which were not in use
currently. !
使:不好意思我们没有⼀一、⼆二号航站楼,但是我们有两个
⽼老航站楼,A、B楼,⺫⽬目前没有使⽤用。
!
/7 26
8. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
P: Oh, I see. We are flying back to U.S. (the United
States) today actually, where can I check-in?!
客:哦,我懂了。我们今天其实是⻜飞回美国,哪⾥里可以值
机?!
!
A: Which airline are you flying with today?!
使:您今天乘坐哪个航空公司?
!
P: Air China. (CA)!
客:中国国际航空公司。(擦航)!
!
A: They check-in at counter D (for Delta).!
使:他们在D柜台值机。
!
P: Thank you!!
客:谢谢你!!
!
A: You are welcome. —不客⽓气!
A: Enjoy your flight. —享受你的⻜飞⾏行、旅途愉快!
A: No problem. —没事⼉儿~!
A: Anytime. — 随时为您效劳!
A: Have a good one. —(这个没法翻译,记住就好~)!
A: My pleasure. —很荣幸为您服务!
A: Have a good day. —有个好的⼀一天!
使:不客⽓气/不⽤用谢
!
!
!
/8 26
9. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
情景对话:出发⼤大厅!
!
!
A: How can I help you sir?!
!
P: Why I can not find my flight?!
客:为什么我看不到我的航班?!
!
A: The screen is kind of hard to understand. Let me
know what you are looking for, see if I can help you.!
使:航显有点难看懂。告诉我你想知道啥,看看我能不能
帮到你。!
!
P: Where can I check-in for flight NH5716?!
客:NH5716在哪值机?!
!
A: All Nippon flight 5716 is a code share flight with Air
China, you can check-in at counter E (for echo).!
使: 全⽇日空5716号航班是和国航的代码共享航班,你可以
在E柜台办理乘机⼿手续。!
!
!
!
!
!
!
!
/9 26
10. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
P: But there is nobody available over there.!
客:但是那⾥里(值机柜台柜台)没有⼈人。!
!
A: What time is your flight?!
使: 你的航班是⼏几点的?(或者)!
A: Which airline are you flying with today?!
使:您是哪个航空公司?(字⾯面意思是您今天和哪个航空
公司⼀一起⻜飞?)!
!
P: 11 am.!
客:上午11点。!
!
A: They will start checking-in 2 hours before the flight. I
am afraid that you have to hang out for a while.!
使: 航班起⻜飞前两⼩小时开始值机。恐怕您要在这逛逛了。!
!
P: Yea, I think so. Is there a lounge for STAR ALLIANCE
Gold Card members?!
客:对,我也这么认为。这⾥里有星空联盟⾦金卡的休息室吗?
!
A: You may try Shenzhen Airlines’ first class and
business class lounge, they are one of the STAR
ALLIANCE airlines.!
使:你可以试⼀一下神航的头等舱和商务舱休息室,他们是
星空联盟成员航空公司。!
!
!
/10 26
11. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
P: Where is that?!
客:在哪?!
!
A: Go straight down this way, you will see a big red room
on your right. You can’t miss it. !
使:这边直⾛走,你会看到⼀一个⼤大红房间在你的右⼿手边。你
⼀一定不会错过。!
!
P: How can I confirm my ticket?!
客:我怎么才能确认我的机票?!
!
A: You may go to the very front of counter E, see if they
can help you.!
使:你可以去E柜台的最前⾯面,看看他们能不能帮到你。!
!
P: What is the allowance for checked bags?!
客:⾏行李托运限额是多少?!
!
A: I am not sure about that because It really depends on
your airline. Usually you can carry the smallest one with
you and check the larger one. You might need to pay
extra for your biggest luggage, it looks oversized. !
使:我不确定因为这取决于你的航空公司。通常情况下你
可以携带最⼩小那个然后托运⼤大的那个。最⼤大那个你可能要
另外付钱,看样⼦子超⼤大了。!
!
!
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12. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
P: What about the litchi? Can I carry them on as well?!
客:荔枝怎么办?我可以带上⻜飞机吗?!
!
A: 2 packs per passenger. Or you can pack them as one
and check it.!
使:每⼈人可以带两箱。或者你可以打包成⼀一箱然后托运。!
!
P: I gotcha. But where can I pack them?!
客:我懂了。在哪打包呢?!
!
A: There is a packing counter located between door 5
and 6. !
使:打包柜台在五、六号⻔门中间。!
!
P: By the way, where can I find a restroom? !
客:顺便问⼀一句,厕所在哪?!
!
A: Go straight, make a right and then make a left, you
will see it on your right.!
使:直⾛走,右拐然后左拐,在你的右⼿手边。!
(站在四号⻔门指洗⼿手间常⽤用句)!
!
P: Thank you very much!!
客:⾮非常感谢你!!
!
A: Anytime. !
使:随时为您效劳。!
!
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13. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
情景对话:国际港澳台!
!
P: We are going to fly back to Tokyo with a layover at
Shanghai. Which security check should we go through? !
客:我们将要⻜飞回东京,在上海经停。我们应该⾛走哪个安
检?!
!
A: Domestic security check. Just go straight down the
hall.!
使:国内安检。直⾛走。!
!
P: Where is McDonald? !
客:⻨麦当劳在哪?!
!
A: Go straight down this way, take the escalator on your
left to the 5th floor and then make a right. You will see it
right away. !
使:这边直⾛走,坐左⼿手边的扶⼿手电梯上五楼然后右转。你
⽴立⻢马能看⻅见。!
!
P: Oh, I do have some liquid in my bag; can I take them
with me?!
客:噢,我有⼀一些液体在包⾥里,我能带着上⻜飞机吗?!
!
A: Yes, you can if each single container is smaller than
100 milliliter and no more than 1 liter in total. !
使:可以,如果单⽀支不超过100毫升,总共不超过⼀一升。!
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14. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
P: I see. I just decided to check my litchi, where can I
pack them?!
客:了解。我刚决定要托运荔枝,在哪⾥里可以打包?!
!
A: Packing counter is located next to door 6. Go 2
counters down this way and make a left, then go straight
to the door, it is easy to find.!
使:打包柜台位于六号⻔门旁边。往这边⾛走两个柜台然后左
转⾛走到⻔门边,很容易找的。!
!
P: Thank you. Is there any package service by chance?!
客:谢谢。话说这有快递服务吗?!
(“by chance”可翻译为“有可能吗?”,⽤用法略像语⽓气词,
可有可⽆无。例:刚上⻋车感觉有点热,想让司机打开空调。
“Can you turn on the AC by chance?” 加上by chance⽐比
较客⽓气。)!
!
A: Yes we do have package services. It is located right
next to the packing counter.!
使:我们的确有快递服务,就位于打包柜台的旁边。!
!
!
!
!
!
!
!
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15. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
P: Do you know the rates for international packages?!
客:你知道国际包裹的收费标准吗?!
!
A: I am not sure to be honest, but they charge a
reasonable rate I guess. You can ask them for more
details.!
使:说真的我不确定,不过我猜价格还算合理。详情你可
以问他们。!
!
P: Do they accept U.S. Dollars?!
客:他们收美⾦金吗?!
!
A: I don't think so, but you can exchange your dollars to
Chinese Yuan.!
使:我觉得不收,不过你可以把你的美元换成⼈人民币。!
!
P: How far is the money exchange?!
客:换钱的地⽅方有多远?!
!
A: Not so far, it is right next to the escalator if you walk
down this way.!
使:不是很远,就在扶⼿手电梯的旁边如果你往这边⾛走。!
!
!
!
!
/15 26
16. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
P: My flight is departing tonight, is there any place that i
can have a rest?!
客:我的航班今晚离港,有哪⾥里可以休息的吗?!
!
A: We have massage services on the 5th floor if you go
this way and take the escalator on your right. Otherwise
you can go down to the 2nd (second) floor and rest on
the benches. !
使:我们五楼有按摩服务,往这边⾛走然后坐右⼿手边的扶梯。
不然的话你可以下⼆二楼在⻓长椅上休息。!
!
P: Thank you, but I prefer to have a room at hotels
nearby. Is there any within walking distance?!
客:谢谢你,不过⽼老⼦子更希望去附近酒店开间房。有步⾏行
能到的么?!
!
A: Sorry, there is no. However Airport Hotel (机场大酒
店) has shuttle service, you can take their hotel shuttle
at the Ground Transportation Center on the 2nd floor.!
使:不好意思,没有。但是机场⼤大酒店有穿梭巴⼠士,你可
以在GTC搭乘。!
!
!
!
!
!
/16 26
17. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
P: No no no, that doesn't sound exciting. I am looking for
full services, I mean massage from head to toes.!
客:不不不,那个听起来不激情。我要的是全套服务,我
的意思是从头到脚的按摩。!
!
A:A ha, I know what you are thinking about.!
使:啊哈,我懂你在想啥。!
!
P:So do you know how far is DG?!
客:所以你知道DG(⼲⼴广东省某知名城市)有多远吗?!
!
A:I don’t know how far DG is, but we might have direct
bus services to DG. That shouldn't take long. GTC has
all the information you want.!
使:我不知道东莞多远,不过我们可能有直达DG的⼤大
巴,应该不会很久。GTC有你想要的信息。!
!
P: Thank you! Love that!!
客:多谢!就喜欢这样的!!
!
A: Have a good one.!
使:玩的爽。!
!
!
!
!
!
!
!
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18. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
情景对话:⼗十字指廊!
!
P: May I know where is the smoking room?!
客:吸烟室在哪?!
!
A: I am sorry that there is no smoking room.!
使:不好意思,我们航站楼禁烟,所以没有吸烟室。!
!
P: WTF! How could that be!?!
客:卧槽!怎么能这样!?!
!
A: I understand that it doesn't feel good for common
smokers, but please try to be cooperative. !
使:我明⽩白对于经常抽烟的⼈人来说这不好受,但是请尽量
配合。(或者)!
A: I am sorry, but I understand your feeling.!
使:不好意思,但是我理解您的⼼心情。!
!
P: Such an idiot, ridiculous! !
客:XX⼀一个,⽆无法理喻!!
!
A: Anyway, rules are rules. There is no benefit to you if
you keep being rude and not being cooperative.!
使:不管怎么说,规矩就是规矩。如果你继续这么没礼貌、
不合作,对你没有好处。(或者)!
A: Please try to be cooperative.!
使:请尽量配合。!
!
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19. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
P: Is there any shop that I can at least buy cigarettes
and alcohol?!
客:那有商店我⾄至少能买到⾹香烟和酒吗?!
!
A: There is a shop at the opposite of gate 35.!
使:商店在35号登机⼝口对⾯面。(或者)!
A: Straight ahead, it is on your right. 正前⽅方右⼿手边。!
!
P: Where is gate 31?!
客:31号登机⼝口在哪?!
!
A: Go this way and make a left at the second junction/
intersection.!
使:这边⾛走然后在第⼆二个路⼝口左转。(或者)!
A: Go pass that restroom, then make a left.!
使:经过那个洗⼿手间,然后左转。!
!
P: Where is the second intersection actually?!
客:那到底哪⾥里是第⼆二个路⼝口?!
!
A: Right at the yellow shop over there.!
使:就在那个⻩黄⾊色的商店那。!
!
!
!
!
!
/19 26
20. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
P: Where is gate XX(某远机位登机⼝口)? I cannot find it.!
客:XX登机⼝口在哪?我找不到。!
!
A: Go this way, take the escalator down to second floor.
Our shuttle will take you to your aircraft, it is probably on
the ramp.!
使:往这边⾛走,坐扶梯下⼆二楼。摆渡⻋车会带你去⻜飞机那,
⻜飞机很可能在远机位。(或者)!
A: Oh, you have already passed gate 31. You will see it
on your way back.!
使:噢,你⾛走过了31好登机⼝口。回去的路上你会看⻅见。!
!
P: I have lost my boarding pass, what should I do?!
客:我丢失了登机牌,我该肿么办?(或者)!
P: I am late for my flight, how can I reschedule to the
next available one?!
客:我没赶上⻜飞机,怎样才能改签到下⼀一个航班?!
!
A: You have to go back to your airlines’ ticket counter,
where you checked in. Go back to security check and
exit through gate 38. !
使:你得去航空公司售票柜台,在你办理值机的地⽅方。回
到安检处从38号安检⼝口出去。!
!
P: Where is Shenzhen Airlines/Air China/China Airlines/
Asiana/Korean Air/Star Alliance/Sky Team lounge? !
客:神航的休息室在哪?!
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21. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
情景对话:到达⼤大厅!
!
P: Where to claim my baggage?!
客:在哪提取⾏行李?!
!
A: Baggage claim is right there.!
使:⾏行李提取处就在那。!
!
P: Which one?!
客:哪⼀一个?!
!
A: Our information screens will tell you the exact place
to go.!
使:我们的航显会告诉你确切的位置。(或者)!
A: May I know your flight number?!
使:你的航班号是?!
!
P: I was on Shenzhen Airlines flight 9784 from Tianjin. !
客:神航9784 从天津来的。!
!
A: It's on baggage claim number 11.!
使:在11号⾏行李带。!
!
!
!
!
!
/21 26
22. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
P: How can I check-in for my connecting flight to
Singapore?!
客:联程⻜飞往新加坡的航班怎么办理登机⼿手续?!
!
A: Claim your checked bags first, go through the exit
and then take an elevator to the 4th floor. International
flights will be checking in at counter D or E. !
使:⾸首先领取你的寄存⾏行李,从出⼝口出去然后坐电梯上四
楼。国际航班在D或E柜台值机。!
!
P: I am transferring to Beijing, where can I catch my next
flight?!
客:我转机去北京,下⼀一个航班在哪登机?!
!
A: Do you have your boarding pass for your next flight?
Where were your bags checked to?!
使:你有下⼀一程航班的登机牌吗?你的⾏行李托运到哪了?!
!
P: Yes I do. My bags were checked to Beijing I think.!
客:我有。⾏行李托运到北京了。!
!
A: Sounds good, that will be a lot easier. Go to transfer
passenger counter, my colleagues there will take care of
you.(转机旅客常⽤用)!
使:不错不错,那就简单多了。去中转联程柜台,那的同
事会帮你搞定。!
!
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23. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
P: Is there any shuttle to Hong Kong? !
客:有去⾹香港的穿梭巴⼠士吗?!
!
A: Yes, of course. Go all the way down this way to
Ground Transportation Center. You can have more
shuttle information at the counter there. !
使:那必须的。这边⼀一直⾛走去GTC,那⾥里的柜台有更多
关于⼤大巴的信息。!
!
P: Where is the metro?!
客:地铁在哪?!
!
A: Metro station is actually not located in our terminal.
However, we do have shuttle to the nearest station. It’s
bus M416. Just go to the farthest end of GTC, take the
escalator down to ground floor, you will see a bus station
on your right. !
使:地铁站其实不在航站楼⾥里⾯面。不过我们有直达巴⼠士去
最近的地铁站,M416。去GTC的最顶端,坐扶梯去地
⾯面,你会看到巴⼠士站在你右⼿手边。!
!
!
!
!
!
!
!
!
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24. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
!
情景对话:特殊情况!
!
!
航班延误找酒店
!
P: My flight is canceled, I need a hotel. Is there any
nearby? (天⽓气原因取消)!
客:我的航班取消了,我要找个酒店,这附近有吗?!
!
A: Have you talked to your airline for arranging you a
hotel room?!
使:你和航空公司聊过安排酒店的事了吗?!
!
P: Yes I did, but they said no.!
客:我已经找过他们了,但是他们说没有。!
!
A: Usually, in this situation, airlines will provide shuttle to
nearby hotels. If no, you can go to our Ground
Transportation Center and take hotel shuttles there. !
使:通常这种情况下航空公司会安排⼤大巴去附近酒店。如
果没有的话,你可以去地⾯面交通中⼼心坐酒店⼤大巴。!
!
P: How can I go there?!
客:怎么去?!
!
A: Take the elevator down to the second floor, you will
see it when you go through the main exit.!
使:坐电梯下⼆二楼,你⾛走过出⼝口后就能看⻅见。!
!
!
!
/24 26
25. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
P: Thank you!!
客:谢谢!!
!
A: Take care.!
使:保重。(在旅客处境不是很好的时候可⽤用这个回答)!
!
航班延误改签
!
P: What time is my flight delayed to? (航空公司原因)!
客:我的航班延误到什么时候了?!
!
A: As you can see on the screen, your flight is delayed
to 15:30. (15:30 读作 fifteen thirty, 或 3:30 PM—three
thirty PM)!
客:正如你所⻅见,在航显上,你的航班延误到下午三点。!
!
P: I really need to go in the next hour, otherwise I will be
late for my meeting.!
客:我下⼀一个⼩小时必须要⻜飞,不然开会要迟到。!
!
A: I suggest that you talk to your airline directly, see if
they have flight to your destination latter today. If no,
they might endorse you to another airline.!
使:我建议你直接和航空公司谈,看看他们晚些有没有去
同⼀一⺫⽬目的地的航班。如果没有的话他们可能帮你转签去另
⼀一个航空公司。!
!
!
!
!
!
!
/25 26
26. ENGL. SERVICE MANUAL SZX 英语服务⼿手册
P: Are you sure? (危险问题全⽤用不确定语句回答)!
客:你确定吗?!
!
A: Well, it really depends on your airline. I cannot
promise you anything because I am not representing
your airline.!
使:嗯…这取决于你的航空公司。我不能像你保证任何事
情因为我不是代表你的航空公司。!
!
!
携程柜台
!
P: Where is C-trip counter? !
客:携程柜台在哪?!
!
A: C-trip counter is located at our Ground Transportation
Center on the second floor.!
使:携程柜台在GTC,⼆二楼。!
!
P: How can I go there?!
客:怎么去?!
!
A: Take the elevator down to the second floor, then just
follow the arrows saying GTC.!
使:坐电梯下⼆二楼,然后跟着GTC的指⽰示牌⾛走就⾏行了。!
!
!
情景对话纯属虚构,若有雷同实属意外!!
!
!
【⼿手册完】
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