The document discusses the Civil Aviation Authority (CAA) as the UK's aviation regulator, highlighting issues such as increasing staff costs, regulatory charges, and a perceived lack of value for money from the aviation industry. It notes a significant rise in fees and regulations imposed by the CAA over recent years, leading to higher prices for consumers and a decline in general aviation businesses. The document advocates for the establishment of an independent oversight body to address concerns regarding the CAA's operations and customer service inadequacies.

2. What is the CAA?
• Regulator of Aviation in the United Kingdom.
• ‘QUANGO’ – Quasi-Autonomous-Non-
Government Organisation.
• Monopoly on regulation and enforcement.
• Paid for by fees and charges levied against
pilots and industry.

3. Some things you might not know about
the CAA
The average staff cost is £81,079
This is 49% higher than the average staff cost of

4. Some things you might not know about
the CAA
The average staff cost has increased 55% since
2003..even though staff numbers have been falling!!
Over the same period……..
• The average UK worker remained on the same level of
income in 2012 as they did in 2003
• Boeing made an airliner use 20% less fuel.
•Apple made a phone with the functions of 5 other devices.

5. Some things you might not know about
the CAA
There are more airfield staff and inspectors at
the CAA than there are airfields in the UK.

6. Some things you might not know about
the CAA
And to be an inspector, you don’t technically
have to know more about the subject than the
people you are inspecting!

7. Some things you might not know about
the CAA
Just ask an inspector what their real experience
is, or have a look at the requirements on the CAA
jobs website!

8. Some things you might not know about
the CAA
• The CAA pension pot is currently valued at £2.2bn

9. Some things you might not know about
the CAA
• The CAA pension pot is currently valued at £2.2bn
• That’s equivalent to £2.2mil per person. Even
with deductions the per person surplus of the
CAA pension plan is 10 X higher than the average
value of private pensions in the UK.

10. Some things you might not know about
the CAA
• Staff receive various perks such as free flying
hours, private medical care, and discounts and
offers at 1,500 retailers.

11. So how does the CAA pay for all of this?

12. So how does the CAA pay for all of this?
We Pay for the CAA

13. So how does the CAA pay for all of this?
We Pay for the CAA
We pay for their salaries

14. So how does the CAA pay for all of this?
We Pay for the CAA
We pay for their salaries
We pay for their benefits

15. So how does the CAA pay for all of this?
We Pay for the CAA
We pay for their salaries
We pay for their benefits
We pay for their perks

16. So how does the CAA pay for all of this?
We Pay for the CAA
We pay for their salaries
We pay for their benefits
We pay for their perks
We pay for their pensions

17. So how does the CAA pay for all of this?
We Pay for the CAA
We pay for their salaries
We pay for their benefits
We pay for their perks
We pay for their pensions
So with all these benefits surely General Aviation
businesses feel they are getting value for money?

18. 0%
10%
20%
30%
40%
50%
60%
Value for money
Poor
Fair
Good
How would you rate the CAA’s value for
money?
2013 Industry Survey of 74 UK General Aviation Companies

19. Is it clear to you where your money is
going?
2013 Industry Survey of 74 UK General Aviation Companies
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Where is your money going?
Unclear or Very Unclear
No Opinion
Clear

20. What is the impact of the CAA on G/A?
Benefits Costs

21. The CAA Charges 2013/2014

22. The CAA Charges 2013/2014
• The word ‘INCREASE’ is used 106 times
• The word ‘DECREASE’ is used 4 times
• In 2011 CAA regulatory charges increased 44%
• In 2012 CAA regulatory charges increased 33%
• In 2013 the CAA proposes increasing
regulatory charges by a further 18%
126% price increase in 3 years

23. How does it affect you and me ?
CAA raises charges &
adds more regulations
General Aviation forced
to raise prices
Customers have to pay
higher prices
Prices are too high
Demand falls
Businesses
close
Fewer remaining users
pay more for the CAA
Fewer Businesses and Pilots left
to pay for the CAA

24. How does it affect you and me ?
CAA raises charges &
adds more regulations
General Aviation forced
to raise prices
Customers have to
pay higher prices
Prices are too high
Demand falls
Businesses close
Fewer remaining users
pay more for the CAA
Fewer Businesses and Pilots left
to pay for the CAA
Prices are too high
Businesses
close

25. But don’t just take our word for it

26. But don’t just take our word for it
30% decline in new private licences
over six years

27. But don’t just take our word for it
Excessive fees and regulations are
damaging the industry

28. Is the CAA a benefit to the UK Aviation
Industry?
2013 Industry Survey of 74 UK General Aviation Companies
0%
10%
20%
30%
40%
50%
60%
70%
80%
Disagree or Strongly
Disagree
No Opinion
Agree or Strongly Agree

29. 2013 Industry Survey of 74 UK General Aviation Companies
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
No Yes
Have CAA standards improved safety in
the last five years?

30. Now that you know some more about the
CAA, think about your own experiences
with them
Have others spoken of the CAA highly and recommended them as an
excellent organisation to deal with?
Was it clear and straightforward to get what you needed?
Was the service provided in a timely manner and to a high standard?
Did you understand why you were being charged fees, and what your
money was being spent on?
Did you feel that you could hold the CAA accountable if needed?

31. If your answer was ‘No’
Then you need to get involved!!!

32. What can we do about all of this?

33. What can we do about all of this?
• The CAA does not have a complaints
department.

34. What can we do about all of this?
• The CAA does not have a complaints
department.
• They do not have a procedure for dealing with
customer suggestions.

35. What can we do about all of this?
• The CAA does not have a complaints
department
• They do not have a procedure for dealing with
customer suggestions
• They are not

36. We would like to have
• An independent body set up to oversee the CAA.
• This body would have powers over the CAA and
would respond to industry needs.
CAA
General
Aviation
Independent
Overseer
Regulation
Feedback
Complaints
Suggestions
Effective
Oversight

37. We would like to have
• An independent body set up to oversee the CAA
• This body would have powers over the CAA
• This body would respond to industry needs
• Making sure that the CAA is …

38. It’s not so far fetched an idea...

39. We are helping the UK government with

40. As well as the hundreds of comments and
e-mails to WWW.CAA-Complaints.co.uk

41. If you support
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42. All facts displayed in this presentation can be
independently verified using publicly available
information.
©2013 CAA Complaints Ltd
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