ADI's "Best Of The Best" report finds that smartphone traffic grew across the board, with every country and industry in Europe growing year-over-year. The report looks at how European consumers are using their devices, and what they’re expecting with their browsing experience vs. what they’re getting, as well as expectations of how they’ll use their mobile devices in the future.
1) TV Everywhere (TVE) viewing continues to shift to connected TV devices like Apple TV and Roku, which saw 18% growth last quarter. Authenticated video viewing doubled year-over-year.
2) While the number of households using TVE grew 8% year-over-year, penetration remains around 12-14% of pay-TV subscribers, indicating room for more customer acquisition.
3) Viewing frequency of TVE content increased across all genres last quarter, driving a 37% rise in viewing compared to the previous quarter. Teens & Toons sees high mobile viewing while movies are preferred on larger screens.
Marketers need to provide personalized experiences across devices to keep up with consumer demands. A study found that 81% of consumers want personalized web and mobile experiences based on their interests and past searches. While 90% of consumers are comfortable sharing some personal information to improve their online experiences, just 63% of consumers agree that marketers are currently effective at personalized marketing. The document suggests that cross-device marketing, which identifies and communicates with consumers across their different devices, is key for marketers but currently few are actually doing it.
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1) TV Everywhere (TVE) viewing continues to shift to connected TV devices like Apple TV and Roku, which saw 18% growth last quarter. Authenticated video viewing doubled year-over-year.
2) While the number of households using TVE grew 8% year-over-year, penetration remains around 12-14% of pay-TV subscribers, indicating room for more customer acquisition.
3) Viewing frequency of TVE content increased across all genres last quarter, driving a 37% rise in viewing compared to the previous quarter. Teens & Toons sees high mobile viewing while movies are preferred on larger screens.
Marketers need to provide personalized experiences across devices to keep up with consumer demands. A study found that 81% of consumers want personalized web and mobile experiences based on their interests and past searches. While 90% of consumers are comfortable sharing some personal information to improve their online experiences, just 63% of consumers agree that marketers are currently effective at personalized marketing. The document suggests that cross-device marketing, which identifies and communicates with consumers across their different devices, is key for marketers but currently few are actually doing it.
Here Are Some New Trends On TV Everywhere ConsumptionAdobe
TV Everywhere consumption via connected devices like Apple TV and Roku are at an all time high, according to Adobe Digital Index's Q3 Digital Video Report.
Explore the work behind eight boundary-defying Asian and Pacific Islander artists who flip the script on the all-too-common question, “where are you from?” to lay claim to the myriad identities that inspire their work.
The document profiles 12 filmmakers from diverse backgrounds. It provides each filmmaker's name, location, background, responses to 2-3 questions, and details about their most recent film. The filmmakers represent a variety of genres, and explore themes of identity, family, and culture through their artistic work.
The Inaugural Cohort of Women at Sundance | Adobe Fellowship Adobe
Sundance Institute announces the 11 artists selected for the first-ever Women at Sundance | Adobe Fellowship, designed to meaningfully support women artists creating bold new work across diverse disciplines, particularly filmmakers from underrepresented communities. The fellowship includes a $5,000 cash grant, skill-building workshops, and year-round mentorship from Sundance Institute staff and Adobe executives. Fellows were selected by Adobe from Sundance Institute’s community of supported artists.
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Introducing the 2020 Sundance Ignite x Adobe FellowsAdobe
The document profiles 10 emerging filmmakers who have been selected as the 2020 Sundance Ignite x Adobe Fellows. It provides a brief biography for each fellow, describing their background, education, previous work and current projects. The fellows are from various locations including California, Kentucky, New York, Toronto, Vancouver and more. They work on an array of film genres and topics such as queer dance parties during Covid lockdowns, stories set in the American South, narratives focused on identity and more.
Adobe Personalization 2020 Survey of Consumers and MarketersAdobe
In January and February 2020, Adobe surveyed over 400 digital marketers and 1,000 adult consumers on topics related to digital experience personalization. Questions cover the priority of personalization, budget allocation, use cases, benefits seen including return on investment, and consumer relationships with brands and personalization across a variety of devices.
The Obstacles and Opportunities of Digital TransformationAdobe
Is your organization struggling with digital transformation (DX)? Don’t worry — you’re not alone. A recent report by IDC, Mind the Gap on Your DX Journey, reveals the top challenges facing companies as they undergo DX, as well as reasons why it’s more than worth the effort.
Sundance Ignite Fellow alums share their Sundance Ignite program experience. Filmmakers Charlotte Regan, Carol Nguyen, and Lance Oppenheim talk mentorship, community and opportunity.
The Total Economic Impact of Adobe Document CloudAdobe
Digitally transform every department in your organization while delivering standout customer experiences with Adobe Document Cloud. Through interviews with Adobe enterprise customers, Forrester concluded that Adobe Document Cloud (including Adobe Acrobat DC and Adobe Sign) has the following three-year impact, helping organizations save time, costs, and improve employee efficiency.
Adobe Digital Insights just released its 2019 online Holiday shopping recap.From record breaking shopping days, to the battle between big and small retailers, this report has it all.
Technology is a conduit for new experiences at any age, income, or level of tech savviness. Each year at the Consumer Electronics Show we get a glimpse into the future, and Adobe is in a unique space to see how consumers are adopting and utilizing this technology in their day to day lives.
Five Ways to Accelerate the Sales Cycle and Close Deals FasterAdobe
This document discusses how leading sales organizations use digitalized sales processes to accelerate sales cycles and close deals faster. It outlines five ways to do this: focus on the right prospects, create a personalized buyer's journey, make it easy to buy, make it easier to sell, and build deeper connections. It then provides data on the benefits organizations see from adopting digital transformations like e-signatures.
We surveyed 1,000 seasonal employees and 250 HR hiring managers to understand the impact that onboarding new staff to teams has on stress levels during the holidays, and how the process could be improved through smarter use of technology. Read more on the Adobe blog: https://adobe.ly/37C8t4m
Adobe Analytics’ survey of key decision makers at 403 U.S. retailers reveal valuable insights about how they plan to engage consumers this holiday shopping season.
The online shopping season is upon us, and it's shaping up to be the biggest year yet. Adobe is predicting over $143B in online spend. Consumers will be relying heavily on their smartphones, spending $14B more this season.
With eCommerce growth expected to slow, down 13% from 14.3% in 2018 to 12.4% this year we wanted to determine if there were regional/demographic/behavioral differences.
Digital, and mobile specifically, has had a massive impact on how consumers manage their finances—that’s for sure. However, while digital and mobile bank self-service offerings are most popular, new research finds that physical bank branches remain an important touch point.
As we becomes ever more connected to the digital world, the cars we drive are no exception. With the rise in demand for hybrid/electric cars, consumers are looking for more ways to elevate their driving experiences (ie. voice assistants, WiFi capabilities, self-driving)
In a study focused on creativity, we surveyed 2,587 members of the U.S. general population to better understand how often people create, how they are creating content, the limiting factors impacting their creativity and what mobile app features would encourage them to create.
When it comes to the biggest trends in marketing today, our industry is obsessed with channels such as social, voice, and augmented reality as the means for reaching today’s modern audience. And while each plays an important role in the customer journey, new research from Adobe finds a more traditional form of marketing—email—is very much holding its own among newer channels and technologies.
Every year, creativity rises on the list of the most important skills as found in research by the World Economic Forum and LinkedIn. Creativity is key for businesses and for anyone looking to future proof their careers, including students are who’ve yet to start out.
In the face of this demand for creativity, the next generation must be equipped to imagine and create new possibilities and to embrace the creative spirit that makes us uniquely human. This is the drive behind the Adobe Creativity Scholarship—a college scholarship that provides young leaders around the world the opportunity to foster their creative skills—and one of the reasons we are so excited to announce the 2019 class of Adobe Creativity Scholars.
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We asked 500 U.S. small business employees about their perception and usage of paper and e-signature processes to understand what’s grinding their productivity to a halt.
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We asked 500 U.S. small business employees about their perception and usage of paper and e-signature processes to understand what’s grinding their productivity to a halt.
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New research from Adobe, which surveyed more than 1,000 workers in the U.S., has found that working from home due to COVID-19 has, in fact, impacted work habits and productivity — but positively.
Introducing the 2020 Sundance Ignite x Adobe FellowsAdobe
The document profiles 10 emerging filmmakers who have been selected as the 2020 Sundance Ignite x Adobe Fellows. It provides a brief biography for each fellow, describing their background, education, previous work and current projects. The fellows are from various locations including California, Kentucky, New York, Toronto, Vancouver and more. They work on an array of film genres and topics such as queer dance parties during Covid lockdowns, stories set in the American South, narratives focused on identity and more.
Adobe Personalization 2020 Survey of Consumers and MarketersAdobe
In January and February 2020, Adobe surveyed over 400 digital marketers and 1,000 adult consumers on topics related to digital experience personalization. Questions cover the priority of personalization, budget allocation, use cases, benefits seen including return on investment, and consumer relationships with brands and personalization across a variety of devices.
The Obstacles and Opportunities of Digital TransformationAdobe
Is your organization struggling with digital transformation (DX)? Don’t worry — you’re not alone. A recent report by IDC, Mind the Gap on Your DX Journey, reveals the top challenges facing companies as they undergo DX, as well as reasons why it’s more than worth the effort.
Sundance Ignite Fellow alums share their Sundance Ignite program experience. Filmmakers Charlotte Regan, Carol Nguyen, and Lance Oppenheim talk mentorship, community and opportunity.
The Total Economic Impact of Adobe Document CloudAdobe
Digitally transform every department in your organization while delivering standout customer experiences with Adobe Document Cloud. Through interviews with Adobe enterprise customers, Forrester concluded that Adobe Document Cloud (including Adobe Acrobat DC and Adobe Sign) has the following three-year impact, helping organizations save time, costs, and improve employee efficiency.
Adobe Digital Insights just released its 2019 online Holiday shopping recap.From record breaking shopping days, to the battle between big and small retailers, this report has it all.
Technology is a conduit for new experiences at any age, income, or level of tech savviness. Each year at the Consumer Electronics Show we get a glimpse into the future, and Adobe is in a unique space to see how consumers are adopting and utilizing this technology in their day to day lives.
Five Ways to Accelerate the Sales Cycle and Close Deals FasterAdobe
This document discusses how leading sales organizations use digitalized sales processes to accelerate sales cycles and close deals faster. It outlines five ways to do this: focus on the right prospects, create a personalized buyer's journey, make it easy to buy, make it easier to sell, and build deeper connections. It then provides data on the benefits organizations see from adopting digital transformations like e-signatures.
We surveyed 1,000 seasonal employees and 250 HR hiring managers to understand the impact that onboarding new staff to teams has on stress levels during the holidays, and how the process could be improved through smarter use of technology. Read more on the Adobe blog: https://adobe.ly/37C8t4m
Adobe Analytics’ survey of key decision makers at 403 U.S. retailers reveal valuable insights about how they plan to engage consumers this holiday shopping season.
The online shopping season is upon us, and it's shaping up to be the biggest year yet. Adobe is predicting over $143B in online spend. Consumers will be relying heavily on their smartphones, spending $14B more this season.
With eCommerce growth expected to slow, down 13% from 14.3% in 2018 to 12.4% this year we wanted to determine if there were regional/demographic/behavioral differences.
Digital, and mobile specifically, has had a massive impact on how consumers manage their finances—that’s for sure. However, while digital and mobile bank self-service offerings are most popular, new research finds that physical bank branches remain an important touch point.
As we becomes ever more connected to the digital world, the cars we drive are no exception. With the rise in demand for hybrid/electric cars, consumers are looking for more ways to elevate their driving experiences (ie. voice assistants, WiFi capabilities, self-driving)
In a study focused on creativity, we surveyed 2,587 members of the U.S. general population to better understand how often people create, how they are creating content, the limiting factors impacting their creativity and what mobile app features would encourage them to create.
When it comes to the biggest trends in marketing today, our industry is obsessed with channels such as social, voice, and augmented reality as the means for reaching today’s modern audience. And while each plays an important role in the customer journey, new research from Adobe finds a more traditional form of marketing—email—is very much holding its own among newer channels and technologies.
Every year, creativity rises on the list of the most important skills as found in research by the World Economic Forum and LinkedIn. Creativity is key for businesses and for anyone looking to future proof their careers, including students are who’ve yet to start out.
In the face of this demand for creativity, the next generation must be equipped to imagine and create new possibilities and to embrace the creative spirit that makes us uniquely human. This is the drive behind the Adobe Creativity Scholarship—a college scholarship that provides young leaders around the world the opportunity to foster their creative skills—and one of the reasons we are so excited to announce the 2019 class of Adobe Creativity Scholars.
Paperwork Kills Productivity for Small BusinessesAdobe
We asked 500 U.S. small business employees about their perception and usage of paper and e-signature processes to understand what’s grinding their productivity to a halt.
Paperwork Kills Productivity for Small BusinessesAdobe
We asked 500 U.S. small business employees about their perception and usage of paper and e-signature processes to understand what’s grinding their productivity to a halt.
2. Table of Contents
ADOBE DIGITAL INDEX | Europe Best of the Best 2015 2
Europe Best of the Best
03 What is Best of the Best?
04 Key insights
05 Smartphone visits
07 Device usage
08 Device switching
10 Device graph
11 Mobile device usage
12 Desktop visits
14 Visit rate
16 Consumption
19 Mobile visits
Appendix
29 Methodology
30 Glossary
31 Tables
20 Conversion
22 Stickiness
25 Site performance
26 Paid search click-through rate
Industries to Watch
27 Asia Pacific leads in smartphone visits
and continues to break away
28 Europe Travel shows most improvement
in conversion
3. 3
What is the Best of the Best?
The Best of the Best 2015 report refers to companies using the Adobe Marketing Cloud who rank in the Top 20% of
fellow Adobe clients in their industry on various key performance metrics. It is called the Best of the Best because
Adobe Marketing Cloud customers are already ahead of the masses through their investment in excellence.
How to read the graph:
Industry being measured Overall average for sites
in this industry
Overall average for the Top 20%
of sites in this industry
Year-over-year change.
Up arrow indicates increase, down
arrow indicates decrease.
Gap between Top 20% and
average from 2014 to 2015.
Narrower means the gap is closing.
Wider means it’s increasing.
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
4. 4
Key Insights
1. Smartphone traffic grew across the board, with every country and industry in Europe growing year-over-year
2. European consumers now own an average of 6.1 connected devices, and 85% of consumers say they switch
devices during tasks
3. Only 40% of consumers say brands are doing a good job at providing a consistent, personalized experience
across devices, and 72% of consumers say browsing is actually worse on a smartphone vs. a desktop device
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
5. • The United States leads in average traffic
originating from a smartphone
• The United Kingdom Top 20 has the
highest performance, but only outperforms
the United States by +1%
• The average performance in every country
grew by 25% or more year-over-year (YoY)
• Benelux average grew the most YoY,
ending at 18.8% with a 50.4% growth rate
5
EUROPE BEST OF THE BEST
Smartphone traffic grew in all countries
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
6. • All industries saw a YoY increase in
smartphone traffic
• Media & Entertainment leads both
average and Top 20 for smartphone
traffic at 29.5% and 45.6%, respectively
– US Media & Entertainment average: 36.6%
– US Media & Entertainment Top 20: 52.9%
• Similar to the US, EMEA Technology and
Finance industries rank lowest in terms
of average and Top 20 performance
6
EUROPE BEST OF THE BEST
All industries saw an increase in smartphone traffic
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
7. 7
EUROPE BEST OF THE BEST
Smartphones are now the go-to device for key tasks
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
• Participants from the UK are more
likely than other Europeans to use
their tablet for nearly every task
• Men still tend to use desktop
and laptops
8. • 85% of EMEA consumers report
switching devices during online tasks
• While consumers increasingly turn to
smartphones, they still switch devices,
with particular frequency while doing
product research and shopping
– Those 18-24 are even more likely to
switch frequently
• Only 40% of consumers agree that
brands are doing a good job at
ensuring a consistent, personalized
experience across devices
– This jumps to 49% for those 18-24, the age
group most likely to switch frequently
8
EUROPE BEST OF THE BEST
Cross-device experience optimization is lagging
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
9. 9
EUROPE BEST OF THE BEST
Device switching is disruptive for consumers
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
10. 10
EUROPE BEST OF THE BEST
The European device graph remains complex
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
• Among the five EMEA countries
surveyed, consumers report owning an
average of 6.1 connected devices, and
using an average of 2.9 daily
– The UK has the highest average number of
devices, at 6.3
• Those 25-34 win the prize for most
devices, and the highest daily average
• The challenge for marketers is to track
these consumers as they go throughout
their day
11. • Getting mobile right is critical for
tasks today that consumers tend to
do exclusively on a mobile device
– Email and getting directions/using maps
top the list
– For those 18-24, watching video, social
media—and editing sharing pictures—
more likely to be mobile-only
• In terms of tomorrow’s tasks, 21% of
EMEA consumers say that it will be
important for them to do banking/
investing relying only on mobile,
putting it in the top three
11ADOBE DIGITAL INDEX | Europe Best of the Best 2015
EUROPE BEST OF THE BEST
Consumers need to be able to complete key tasks
entirely on mobile
12. • This is a Top 20 you don’t want to be
in: The Top 20 represented here are
getting most incoming traffic from
desktop devices, indicating less traffic is
originating from the ever-growing
mobile device
• United Kingdom has the lowest
amount of average traffic originating
from a desktop device at 56.1%
12
EUROPE BEST OF THE BEST
Despite mobile growth, desktop visits are still substantial
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
13. • All industries still have over half of their
traffic coming from desktop devices
• Desktop visits trended down YoY for
all industries
• Media & Entertainment and Retail
decreased desktop visits the most
in 2015 (decreasing 9.9% and
9.6% respectively)
13
EUROPE BEST OF THE BEST
Desktop traffic decreased for all industries
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
14. • Both the United States and United
Kingdom saw a decrease in visit rate
regardless of device
• The average and Top 20 in both the
United States and United Kingdom also
saw the gap narrow between average
and top performance
• The remaining countries (Nordics,
Benelux, Germany, and France) saw
volatility by device YoY, with some
increasing and others decreasing
14ADOBE DIGITAL INDEX | Europe Best of the Best 2015
EUROPE BEST OF THE BEST
Nordics, Germany and France saw increase in
smartphone visit rate
15. • Consumers visited websites less
frequently in 2015 in every industry
except Financial Services and Retail
• Telecommunications had the
highest average visit rate at 1.92 visits
per month
15
EUROPE BEST OF THE BEST
Visit rate decreased in most industries
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
16. • Every country saw a decrease in
consumption in 2015
16
EUROPE BEST OF THE BEST
Shorter consumption may be driven by mobile
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
17. • Consumption varies by device: smartphones
garner the least amount of time
• 72% of EMEA consumers say smartphone
browsing experience is worse than desktop
17
EUROPE BEST OF THE BEST
Shorter consumption may be driven by mobile
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
18. • Consumption, or average time spent in
minutes on a website, declined for in
Telecommunications, Travel & Hospitality,
and Automotive
• In the remaining industries, consumption
grew slightly YoY, with Technology achieving
the highest YoY growth at 4%
18
EUROPE BEST OF THE BEST
Consumption performance varies by industry,
only some see growth
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
19. • Small screen size is the key contributor to shorter visits
• Another top reason for mobile visits being shorter
is poor website design or layout for mobile, which
reinforces the importance of mobile optimization,
particularly among younger consumers
• There are a variety of other, more value neutral
reasons for shorter visits, chief among them that
“People are on the go, and naturally have less time to
spend on their mobile device” and “People tend to do
quicker, more transactional tasks on their mobile phone”
• Shorter mobile visits are here to stay. Marketers need
to adapt to this reality, and work on the levers under
their control to help make the mobile portion of a
journey the best it can be.
19ADOBE DIGITAL INDEX | Europe Best of the Best 2015
EUROPE BEST OF THE BEST
Screen size key driver of shorter mobile visits, but there’s also
need for better mobile optimization and search function
20. • The United Kingdom leads in terms
of average smartphone conversion
rate (1.2%) and ties with the Nordics
in terms of highest desktop
conversion rate (3.8%)
• France and the United States both
saw a decrease in desktop
conversion rates YoY
20ADOBE DIGITAL INDEX | Europe Best of the Best 2015
EUROPE BEST OF THE BEST
The UK, Germany, Nordics, and Benelux saw increases
conversion on smartphone and desktop devices
21. • Smartphone conversion for Retail
and Travel & Hospitality increased
20% YoY, and now average 1.2%
• The only conversion rate to decrease
was Travel & Hospitality desktop,
which decreased by 12% YoY, falling
to an average of 3.7%
• Desktop conversion rates still
outperform smartphone
conversion rates:
- Retail desktop is 183% higher
than smartphone
- Travel & Hospitality is 208% higher
21ADOBE DIGITAL INDEX | Europe Best of the Best 2015
EUROPE BEST OF THE BEST
Retail and Travel smartphone conversion increased
in 2015
22. • Stickiness within all countries
decreased YoY
• Nordics outperforms the rest of
the countries, with an average
stickiness rate of 45.8% and a
Top 20 rate of 61.5%
22
EUROPE BEST OF THE BEST
Consumers are less likely to stay on a website after arrival
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
23. • All industries within Europe
saw a decline in stickiness
except Technology
• The Top 20 in most industries
also widened the gap from
average performance
– Media & Entertainment and
Technology were the exceptions
23
EUROPE BEST OF THE BEST
Consumers are less likely to stay on a website after arrival
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
24. • All European countries and the United
States saw stickiness decline on
smartphone and desktops
24
EUROPE BEST OF THE BEST
Stickiness decreased regardless of device
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
25. 25
EUROPE BEST OF THE BEST
Site performance and ads cited as key frustrations
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
• EMEA consumers cited the following
key frustrations when visiting a website
via mobile device:
- 49% of respondents said sites were ‘too slow’
- 37% cited advertisements—with that
jumping to 43% for those 18-24
- Design and search issues were also
prominently referenced
26. • Paid click-through rates (CTR) for both
smartphone and desktop devices
increase for Europe and the United
States YoY
• The Top 20 in Europe separated from
the average in 2015, while the gap
narrowed in the United States
• In Europe, the average smartphone
CTR outperforms average desktop
by 42%
26
EUROPE BEST OF THE BEST
Paid Search Click Through Rate Increased
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
27. • Japan and South Korea have the
highest average smartphone visits
at 37.9% and 31.6%, respectively,
exceeding the “Best” in most
US industries and India
• Will Japan and South Korea stay
ahead of the game, or will the
continuous shift of consumers to
mobile devices force others to
catch up?
27
INDUSTRIES TO WATCH
Asia Pacific leads in smartphone visits and
continues to break away
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
28. • Conversion on Europe’s travel sites
showed best conversion improvement
YoY, growing 25% on smartphones and
15% on desktop
• Europe travel shows the strongest desktop
and smartphone conversion rates when
compared to US and Asia Pacific:
- Europe Desktop Avg: 4.2%
- Europe Smartphone Avg: 1.2%
28
INDUSTRIES TO WATCH
Europe Travel shows most improvement in conversion
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
30. • Share of Visits: Share of visits to a website by device
• Stickiness: Percent of traffic that stays and engages with a site
• Visit Rate: Average monthly website visits per visitor, overall and by device
• Video Start per Visitor: Average monthly video starts per visitor
• Click Through Rate: Percent of search ad impressions that are clicked
• Smartphone Traffic: Percent of visits to a website originating on a smartphone
• Consumption: Average minutes per visit
• Conversion: Average orders or bookings per visit, overall and by device
APPENDIX
Glossary
30ADOBE DIGITAL INDEX | Europe Best of the Best 2015
31. 31
APPENDIX
Tables by industry
Retail Travel M&E Finance Technology Telecom Auto
Average 23.3% 18.6% 29.5% 15.4% 10.9% 20.9% 18.3%
Best of the Best 33.3% 28.2% 45.6% 23.3% 20.0% 38.0% 27.3%
Absolute Difference 10.0% 9.6% 16.1% 7.9% 9.1% 17.1% 9.0%
% Difference 42.9% 51.6% 54.6% 51.3% 83.5% 81.8% 49.2%
Average 60.4% 64.4% 56.3% 74.5% 84.3% 69.6% 67.7%
Best of the Best 74.8% 75.0% 73.7% 87.3% 94.8% 82.6% 77.6%
Absolute Difference 14.4% 10.6% 17.4% 12.8% 10.5% 13.0% 9.9%
% Difference 23.8% 16.5% 30.9% 17.2% 12.5% 18.7% 14.6%
Average 6.44 5.97 6.17 5.77 5.95 6.2 5.35
Best of the Best 8.02 7.78 8.39 8.34 7.34 7.97 6.04
Absolute Difference 1.58 1.81 2.22 2.57 1.39 1.77 0.69
% Difference 24.5% 30.3% 36.0% 44.5% 23.4% 28.5% 12.9%
Retail Travel M&E Finance Technology Telecom Auto
17.0% 13.9% 23.4% 10.9% 8.4% 14.2% 12.6%
26.2% 21.4% 37.9% 17.0% 16.7% 22.6% 19.8%
9.2% 7.5% 14.5% 6.1% 8.3% 8.4% 7.2%
54.1% 54.0% 62.0% 56.0% 98.8% 59.2% 57.1%
66.8% 69.5% 62.5% 79.1% 86.9% 76.2% 72.8%
80.1% 79.0% 78.4% 88.9% 95.2% 85.9% 82.1%
13.3% 9.5% 15.9% 9.8% 8.3% 9.7% 9.3%
19.9% 13.7% 25.4% 12.4% 9.6% 12.7% 12.8%
6.41 6.12 6.53 5.71 5.73 6.4 5.61
8.31 7.89 8.85 7.95 6.91 7.38 6.27
1.90 1.77 2.32 2.24 1.18 0.98 0.66
29.6% 28.9% 35.5% 39.2% 20.6% 15.3% 11.8%
2015 2014
SMARTPHONE
SHARE OF VISITS
DESKTOP
SHARE OF VISITS
Average 1.37 1.31 1.55 1.54 1.39 1.92 1.31
Best of the Best 1.59 1.48 1.88 1.94 1.66 2.53 1.44
Absolute Difference 0.22 0.17 0.33 0.40 0.27 0.61 0.13
% Difference 16.1% 13.0% 21.3% 26.0% 19.4% 31.8% 10.2%
1.36 1.32 1.58 1.53 1.4 2.02 1.32
1.57 1.46 1.95 1.96 1.69 2.71 1.44
0.21 0.14 0.37 0.43 0.29 0.69 0.12
15.4% 10.6% 23.4% 28.1% 20.7% 34.2% 9.4%VISIT RATE
CONSUMPTION
(MINS SPENT)
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
32. 32
APPENDIX
Tables by industry
STICKINESS
SOCIAL MEDIA
TRAFFIC RATE
CONVERSION
SMARTPHONE
CONVERSION
DESKTOP
Retail Travel M&E Finance Technology Telecom Auto
Average 1.2% 1.2% n/a n/a n/a n/a n/a
Best of the Best 1.8% 1.6% n/a n/a n/a n/a n/a
Absolute Difference 0.6% 0.4% n/a n/a n/a n/a n/a
% Difference 47.5% 33.3% n/a n/a n/a n/a n/a
Average 3.4% 3.7% n/a n/a n/a n/a n/a
Best of the Best 6.2% 7.8% n/a n/a n/a n/a n/a
Absolute Difference 2.8% 4.1% n/a n/a n/a n/a n/a
% Difference 82.4% 110.8% n/a n/a n/a n/a n/a
Average 49.5% 48.9% 35.9% 43.0% 31.4% 32.8% 50.7%
Best of the Best 62.2% 62.2% 54.1% 63.6% 43.8% 49.6% 62.8%
Absolute Difference 12.7% 13.3% 18.2% 20.6% 12.4% 16.8% 12.1%
% Difference 25.7% 27.2% 50.7% 47.9% 39.5% 51.2% 23.9%
Retail Travel M&E Finance Technology Telecom Auto
1.0% 1.0% n/a n/a n/a n/a n/a
1.8% 1.2% n/a n/a n/a n/a n/a
0.8% 0.2% n/a n/a n/a n/a n/a
76.0% 20.0% n/a n/a n/a n/a n/a
3.2% 4.2% n/a n/a n/a n/a n/a
5.9% 9.3% n/a n/a n/a n/a n/a
2.7% 5.1% n/a n/a n/a n/a n/a
84.4% 121.4% n/a n/a n/a n/a n/a
52.0% 51.8% 37.4% 44.1% 31.2% 38.8% 53.0%
64.6% 64.7% 56.3% 62.7% 44.0% 54.2% 64.0%
12.6% 12.9% 18.9% 18.6% 12.8% 15.4% 11.0%
52.0% 51.8% 37.4% 44.1% 31.2% 38.8% 53.0%
2015 2014
Average 1.0% 0.4% 7.6% 0.3% 0.6% 0.7% 0.6%
Best of the Best 1.9% 0.9% 18.2% 0.6% 0.9% 1.1% 1.2%
Absolute Difference 0.9% 0.5% 10.6% 0.3% 0.3% 0.4% 0.6%
% Difference 90.0% 125.0% 139.5% 100.0% 50.0% 57.1% 100.0%
0.6% 0.3% 5.8% 0.2% 0.5% 0.9% 0.4%
1.2% 0.5% 14.3% 0.6% 1.0% 2.4% 1.1%
0.6% 0.2% 8.5% 0.4% 0.5% 1.5% 0.7%
0.6% 0.3% 5.8% 0.2% 0.5% 0.9% 0.4%
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
33. 33
APPENDIX
Tables by country
UK Germany France Nordics Benelux US
Average 27.3% 19.3% 18.2% 24.0% 18.8% 28.0%
Best of the Best 42.6% 29.1% 27.0% 35.8% 27.1% 42.1%
Absolute Difference 15.3% 9.8% 8.8% 11.8% 8.3% 14.1%
% Difference 56.0% 50.8% 48.4% 49.2% 44.1% 50.4%
Average 56.1% 69.6% 69.4% 61.9% 66.0% 63.1%
Best of the Best 74.1% 82.6% 80.4% 79.7% 78.4% 80.5%
Absolute Difference 18.0% 13.0% 11.0% 17.8% 12.4% 17.4%
% Difference 32.1% 18.7% 15.9% 28.8% 18.8% 27.6%
Average 1.40 1.38 1.39 1.60 1.49 1.36
Best of the Best 1.64 1.64 1.59 2.02 1.79 1.56
Absolute Difference 0.24 0.26 0.2 0.42 0.3 0.2
% Difference 17.1% 18.8% 14.4% 26.3% 20.1% 14.7%
UK Germany France Nordics Benelux US
21.8% 14.1% 13.0% 17.4% 12.5% 21.9%
34.8% 22.7% 19.5% 26.7% 18.6% 33.1%
13.0% 8.6% 6.5% 9.3% 6.1% 11.2%
59.6% 61.0% 50.0% 53.4% 48.8% 51.1%
61.4% 75.1% 74.8% 68.6% 71.6% 68.3%
76.8% 85.0% 83.2% 83.6% 81.4% 82.1%
15.4% 9.9% 8.4% 15.0% 9.8% 13.8%
25.1% 13.2% 11.2% 21.9% 13.7% 20.2%
1.48 1.36 1.38 1.57 1.49 1.37
1.80 1.59 1.53 1.99 1.78 1.57
0.32 0.23 0.15 0.42 0.29 0.2
21.6% 16.9% 10.9% 26.8% 19.5% 14.6%
2015 2014
SMARTPHONE
SHARE OF VISITS
DESKTOP
SHARE OF VISITS
VISIT RATE
SMARTPHONE
Average 1.46 1.33 1.33 1.54 1.41 1.35
Best of the Best 1.73 1.52 1.53 1.81 1.66 1.61
Absolute Difference 0.27 0.19 0.2 0.27 0.25 0.26
% Difference 18.5% 14.3% 15.0% 17.5% 17.7% 19.3%
1.48 1.33 1.35 1.54 1.42 1.36
1.76 1.50 1.55 1.84 1.66 1.62
0.28 0.17 0.2 0.3 0.24 0.26
18.9% 12.8% 14.8% 19.5% 16.9% 19.1%VISIT RATE
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
34. 34
APPENDIX
Tables by country
VISIT RATE
DESKTOP
CONSUMPTION
(MINS SPENT)
CONVERSION
DESKTOP
CONVERSION
SMARTPHONE
UK Germany France Nordics Benelux US
Average 1.44 1.40 1.38 1.66 1.55 1.43
Best of the Best 1.75 1.61 1.59 2.16 1.92 1.74
Absolute Difference 0.31 0.21 0.21 0.5 0.37 0.31
% Difference 21.5% 15.0% 15.2% 30.1% 23.9% 21.7%
Average 5.53 5.97 6.51 6.08 6.25 5.04
Best of the Best 7.31 8.09 8.36 7.91 8.58 6.75
Absolute Difference 1.78 2.12 1.85 1.83 2.33 1.71
% Difference 32.2% 35.5% 28.4% 30.1% 37.3% 33.9%
Average 3.8% 3.11% 3.15% 3.8% 3.49% 1.8%
Best of the Best 7.9% 6.11% 4.54% 6.6% 8.36% 3.8%
Absolute Difference 4.1% 3.0% 1.4% 2.8% 4.9% 2.0%
% Difference 107.9% 96.5% 44.1% 73.8% 139.5% 110.1%
UK Germany France Nordics Benelux US
1.54 1.39 1.39 1.71 1.54 1.44
1.91 1.60 1.59 2.26 1.85 1.75
0.37 0.21 0.2 0.55 0.31 0.31
24.0% 15.1% 14.4% 32.2% 20.1% 21.5%
5.67 6.03 6.51 6.15 6.57 5.14
7.34 8.27 8.40 7.98 9.57 6.88
1.67 2.24 1.89 1.83 3 1.74
29.5% 37.1% 29.0% 29.8% 45.7% 33.9%
3.7% 2.92% 3.22% 3.8% 2.9% 2.0%
7.5% 5.74% 5.05% 6.5% 6.4% 3.8%
3.8% 2.8% 1.8% 2.7% 3.5% 1.8%
102.7% 96.6% 56.8% 71.8% 120.8% 89.4%
2015 2014
Average 1.2% 1.13% 0.88% 1.19% 0.62% 0.6%
Best of the Best 2.1% 2.12% 0.82% 1.99% 1.00% 1.2%
Absolute Difference 0.9% 1.0% -0.1% 0.8% 0.4% 0.6%
% Difference 75.0% 87.6% -6.8% 67.2% 61.3% 106.9%
1.0% 1.07% 0.93% 1.1% 0.4% 0.6%
2.0% 2.06% 1.03% 2.1% 0.7% 1.1%
1.0% 1.0% 0.1% 1.0% 0.3% 0.5%
100.0% 92.5% 10.8% 87.4% 61.0% 96.4%
ADOBE DIGITAL INDEX | Europe Best of the Best 2015
35. 35
APPENDIX
Tables by country
SOCIAL MEDIA
TRAFFIC RATE
STICKINESS
UK Germany France Nordics Benelux US
Average 4.6% 0.54% 0.69% 1.3% 1.1% 3.7%
Best of the Best 6.3% 0.99% 1.25% 2.5% 1.7% 6.9%
Absolute Difference 1.7% 0.5% 0.6% 1.2% 0.6% 3.2%
% Difference 37.0% 83.3% 81.2% 92.3% 54.5% 86.5%
Average 39.6% 42.8% 42.2% 45.8% 44.0% 32.6%
Best of the Best 59.7% 60.9% 59.0% 61.5% 56.8% 48.4%
Absolute Difference 20.1% 18.1% 16.8% 15.7% 12.8% 15.8%
% Difference 50.8% 42.3% 39.8% 34.2% 29.1% 48.5%
UK Germany France Nordics Benelux US
3.4% 0.47% 0.55% 1.0% 0.92% 2.1%
6.8% 0.85% 0.94% 1.8% 1.6% 4.3%
3.4% 0.4% 0.4% 0.8% 0.7% 2.2%
100.0% 80.9% 70.9% 80.0% 73.9% 104.8%
41.9% 44.6% 43.6% 46.7% 47.2% 35.0%
61.2% 61.2% 61.2% 61.5% 60.7% 51.4%
19.3% 16.6% 17.6% 14.8% 13.5% 16.4%
46.1% 37.2% 40.4% 31.8% 28.6% 46.9%
2015 2014
ADOBE DIGITAL INDEX | Europe Best of the Best 2015