Ace Relocation Systems
Ace has moved hundreds of
thousands of people in the past
forty years. Each year we move
young couples to their first homes,
from those homes to larger ones as
their families grow, to smaller
places as their kids leave the nest,
overseas on company business,
and we even move their offices as
their companies grow. Each time
it’s slightly emotional. Moving is
exciting, but it’s also stressful to
uproot, and unnerving to trust
your life’s possessions to strangers.

We’re the ones you can trust to move your worldly belongings through each stage of your life.


Mission
To earn and maintain customer loyalty by consistently delivering the highest quality experience at every level and with
every touch. We will accomplish this with a company-wide commitment to top-tier service, systems, and products.
About Ace Relocation Systems
Who we are
As an agent for Atlas Van Lines, Ace Relocation Systems is aligned with the
nation’s largest and strongest interstate moving companies.

We are the fourth largest agency group for Atlas Van Lines and we hold a seat on
their board of directors.
“Family owned” describes our company’s ownership structure but also refers to a
way of doing business that embraces employees, customers and suppliers
as if they were family.
Over the past forty or more years, the Lammers Family has built a company that
does much more than just move things from point A to point B, they deliver
great service and great value for their clients.

Company                                                                                  Larry Lammers with his father, Reg – the founder of Ace
                                                                                         Relocation – in 1965
Headquarters: San Diego, California
Established: 1968
Incorporated: Washington; Corporation Wholly Owned & Operated
Employees: Approximately 300 full time and contractors in 9 offices nationwide

Leadership Team:
Larry Lammers, CEO/President                    Dan Lammers, VP Operations & Government Sales           William McArdle,
Member, Atlas Board of Directors                Member, AMSA Board of Directors                         Chief Financial Officer
Why Choose Ace Relocation Systems
 Ace is a global relocation company that executes well over
 14,000 moves per year.
 We have been entrusted by Fortune 500 companies, the
 Department of Defense, government agencies through
 the GSA, and thousands of individuals and families
 annually for forty years.
 As the fourth largest agency group for Atlas Van Lines,
 and with nine offices nationwide and a vast worldwide
 network, we can handle all your domestic and
 international relocation needs.

 Our purpose is to provide customers and their families with the finest relocation services available within the industry
 today at a fair and reasonable cost. Our outstanding customer service and moving expertise has resulted in hundreds of
 thousands of satisfied customers. We are always happy to add more.
       IT’S YOUR MOVE. Who will you trust with your life’s possessions?
Specialties
• Relocation Services & Solutions                          • Specialized Transportation
• Corporate Relocation                                     • Commercial Truckload
• Residential Relocation                                   • Office and Industrial Relocation
• International Relocation                                 • Warehousing and Distribution
Global Relocation Services

Ace Makes International
Moving Simple
At Ace, you won’t be left wondering about your
clients’ shipments. We pride ourselves on
providing total transparency into all of our
operations. You will enjoy advanced shipment
tracking, custom reporting options and frequent
updates to keep you informed throughout the
move

To make it easy for corporate customers, Ace
now offers single factor pricing. We bundle every
aspect of overseas moving into a single number
so you can more simply assess the impact of
your international moving program on the
bottom line. The price covers everything for a
full-service move from door to door.
Seamless Customer Service
•       Relocating transferees should be
        entrusted to trained relocation
        councilors. Our personal approach to
        customer service through one-on-one
        relationships with you, the transferee
        and our family of agents, will ensure
        that the transferee’s transition will be a
        positive experience.

    •   All moves are coordinated from start to finish by dedicated councilors.

    •   Single point of contact, including pricing, status updates and real-time updates throughout the
        move process.

    •   Our Customers Service Representatives are truly customer advocates, they are empowered to
        make instant decisions on behalf of the client and transferee.

    •   24 hour online information available to your relocation team and the transferee.
Our People Are Our Product
•   They’re not only
    representatives of our
    company, we realize that
    they’re an extension of
    your company, as well.
•   Every employee goes
    through a mandatory
    background test as part of
    our hiring criteria,
    including criminal, DMV
    and drug testing. Random
    drug testing is ongoing
    throughout employment.
•   Each and every member of our team undergoes rigorous training before they meet our customers.
•   Training includes not only how to pack and prepare an international and domestic shipment, but also how to
    load and complete the appropriate documentation.
•   Customer interaction is key; our employees receive continual customer interaction training on how to deal
    with transferees during this often stressful time.
•   Their job is not done until all the customers’ expectations are fully met.
Awards and Affiliations

Cartus Commitment to
Excellence Award
2006 – 2010

Family-Owned
Business of the Year
winner, finalist
2006, 2009, 2010           Milton M. Hill Award for Quality



1999-2010 – Atlas Milt Hill Quality Award based on outstanding performance ratings in customer satisfaction,
estimating, claims, safety, and warehouse operations

1999-2010 – Hauling Excellence designated as an agent who handles a significant amount of household goods
volume, maintains excellence in operations, and receives at least a 90 percent favorable response when asked if
customers would again choose Ace Relocation Systems

1999-2010 – World Class Commitment based on inspection of twelve critical areas including customer
satisfaction, accuracy in estimating, and claims experience
The Power of Nine
•   We have 9 locations nationwide serving
    16 metro areas; 10 of the top 20

•   We haul 90% of our own shipments.

•   Have an average of 50,000 sq. ft. of
    warehouse space per location


•   Have approximately 500 Ace-dedicated pieces of
    equipment on the road

•   No drop in service during peak season

•   Our internal structure, cross training and information systems allow scalability

•   Our nine full service locations, combined with our extensive hauling fleet, allows us to seamlessly handle
    anticipated or unexpected surges in volumes, protecting valued clients from embargos and service level
    fluctuations




                                           www.AceRelocation.com
Locations
Branch Offices
Los Angeles, California      Austin & San Antonio, Texas
189 W. Victoria              1300 Goforth Road
Long Beach, CA 90805         Kyle, TX 78640
(800) 321-8104               (866) 295-3150

San Francisco Bay Area       Chicago, Illinois
675 Quinn Avenue             2585 Technology Drive
San Jose, CA 95112           Elgin, IL 60124
(800) 937-4223               (800) 262-2632

Seattle/Tacoma, Washington   Baltimore/Washington, D.C.
19931 72nd Avenue South      400 Commerce Drive
Kent, WA 98032               Upper Marlboro, MD 20774
(800) 227-0221               (800) 543-3981

Phoenix, Arizona             Orlando, Florida               San Diego, California
1740 S. 40th Ave             2507 Investor’s Row            5608 Eastgate Drive
Phoenix, AZ 85009            Orlando, FL 32837              San Diego, CA 92121
                                                                                    Corporate Office
(800) 950-2220               (800) 861-8334                 (800) 617-6171          and Branch Office




                                                   www.AceRelocation.com
Ace Relocation Systems Clients
Contact




                    Michael Quigley
          Director, Global Relocation Services
                  408-346-9088 office
                 408-921-8599 mobile

Ace Relocation Systems overview

  • 1.
    Ace Relocation Systems Acehas moved hundreds of thousands of people in the past forty years. Each year we move young couples to their first homes, from those homes to larger ones as their families grow, to smaller places as their kids leave the nest, overseas on company business, and we even move their offices as their companies grow. Each time it’s slightly emotional. Moving is exciting, but it’s also stressful to uproot, and unnerving to trust your life’s possessions to strangers. We’re the ones you can trust to move your worldly belongings through each stage of your life. Mission To earn and maintain customer loyalty by consistently delivering the highest quality experience at every level and with every touch. We will accomplish this with a company-wide commitment to top-tier service, systems, and products.
  • 2.
    About Ace RelocationSystems Who we are As an agent for Atlas Van Lines, Ace Relocation Systems is aligned with the nation’s largest and strongest interstate moving companies. We are the fourth largest agency group for Atlas Van Lines and we hold a seat on their board of directors. “Family owned” describes our company’s ownership structure but also refers to a way of doing business that embraces employees, customers and suppliers as if they were family. Over the past forty or more years, the Lammers Family has built a company that does much more than just move things from point A to point B, they deliver great service and great value for their clients. Company Larry Lammers with his father, Reg – the founder of Ace Relocation – in 1965 Headquarters: San Diego, California Established: 1968 Incorporated: Washington; Corporation Wholly Owned & Operated Employees: Approximately 300 full time and contractors in 9 offices nationwide Leadership Team: Larry Lammers, CEO/President Dan Lammers, VP Operations & Government Sales William McArdle, Member, Atlas Board of Directors Member, AMSA Board of Directors Chief Financial Officer
  • 3.
    Why Choose AceRelocation Systems Ace is a global relocation company that executes well over 14,000 moves per year. We have been entrusted by Fortune 500 companies, the Department of Defense, government agencies through the GSA, and thousands of individuals and families annually for forty years. As the fourth largest agency group for Atlas Van Lines, and with nine offices nationwide and a vast worldwide network, we can handle all your domestic and international relocation needs. Our purpose is to provide customers and their families with the finest relocation services available within the industry today at a fair and reasonable cost. Our outstanding customer service and moving expertise has resulted in hundreds of thousands of satisfied customers. We are always happy to add more. IT’S YOUR MOVE. Who will you trust with your life’s possessions? Specialties • Relocation Services & Solutions • Specialized Transportation • Corporate Relocation • Commercial Truckload • Residential Relocation • Office and Industrial Relocation • International Relocation • Warehousing and Distribution
  • 4.
    Global Relocation Services AceMakes International Moving Simple At Ace, you won’t be left wondering about your clients’ shipments. We pride ourselves on providing total transparency into all of our operations. You will enjoy advanced shipment tracking, custom reporting options and frequent updates to keep you informed throughout the move To make it easy for corporate customers, Ace now offers single factor pricing. We bundle every aspect of overseas moving into a single number so you can more simply assess the impact of your international moving program on the bottom line. The price covers everything for a full-service move from door to door.
  • 5.
    Seamless Customer Service • Relocating transferees should be entrusted to trained relocation councilors. Our personal approach to customer service through one-on-one relationships with you, the transferee and our family of agents, will ensure that the transferee’s transition will be a positive experience. • All moves are coordinated from start to finish by dedicated councilors. • Single point of contact, including pricing, status updates and real-time updates throughout the move process. • Our Customers Service Representatives are truly customer advocates, they are empowered to make instant decisions on behalf of the client and transferee. • 24 hour online information available to your relocation team and the transferee.
  • 6.
    Our People AreOur Product • They’re not only representatives of our company, we realize that they’re an extension of your company, as well. • Every employee goes through a mandatory background test as part of our hiring criteria, including criminal, DMV and drug testing. Random drug testing is ongoing throughout employment. • Each and every member of our team undergoes rigorous training before they meet our customers. • Training includes not only how to pack and prepare an international and domestic shipment, but also how to load and complete the appropriate documentation. • Customer interaction is key; our employees receive continual customer interaction training on how to deal with transferees during this often stressful time. • Their job is not done until all the customers’ expectations are fully met.
  • 7.
    Awards and Affiliations CartusCommitment to Excellence Award 2006 – 2010 Family-Owned Business of the Year winner, finalist 2006, 2009, 2010 Milton M. Hill Award for Quality 1999-2010 – Atlas Milt Hill Quality Award based on outstanding performance ratings in customer satisfaction, estimating, claims, safety, and warehouse operations 1999-2010 – Hauling Excellence designated as an agent who handles a significant amount of household goods volume, maintains excellence in operations, and receives at least a 90 percent favorable response when asked if customers would again choose Ace Relocation Systems 1999-2010 – World Class Commitment based on inspection of twelve critical areas including customer satisfaction, accuracy in estimating, and claims experience
  • 8.
    The Power ofNine • We have 9 locations nationwide serving 16 metro areas; 10 of the top 20 • We haul 90% of our own shipments. • Have an average of 50,000 sq. ft. of warehouse space per location • Have approximately 500 Ace-dedicated pieces of equipment on the road • No drop in service during peak season • Our internal structure, cross training and information systems allow scalability • Our nine full service locations, combined with our extensive hauling fleet, allows us to seamlessly handle anticipated or unexpected surges in volumes, protecting valued clients from embargos and service level fluctuations www.AceRelocation.com
  • 9.
    Locations Branch Offices Los Angeles,California Austin & San Antonio, Texas 189 W. Victoria 1300 Goforth Road Long Beach, CA 90805 Kyle, TX 78640 (800) 321-8104 (866) 295-3150 San Francisco Bay Area Chicago, Illinois 675 Quinn Avenue 2585 Technology Drive San Jose, CA 95112 Elgin, IL 60124 (800) 937-4223 (800) 262-2632 Seattle/Tacoma, Washington Baltimore/Washington, D.C. 19931 72nd Avenue South 400 Commerce Drive Kent, WA 98032 Upper Marlboro, MD 20774 (800) 227-0221 (800) 543-3981 Phoenix, Arizona Orlando, Florida San Diego, California 1740 S. 40th Ave 2507 Investor’s Row 5608 Eastgate Drive Phoenix, AZ 85009 Orlando, FL 32837 San Diego, CA 92121 Corporate Office (800) 950-2220 (800) 861-8334 (800) 617-6171 and Branch Office www.AceRelocation.com
  • 10.
  • 11.
    Contact Michael Quigley Director, Global Relocation Services 408-346-9088 office 408-921-8599 mobile