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                                                                                   9
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration
Guide to effective communication and collaboration

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Guide to effective communication and collaboration

  • 1.
  • 2.
  • 3.
  • 4.
  • 5. !" !" ! " # $ #$ % & $' ( $' % % &# ' & & ( )
  • 6. * * + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +, +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ( & - + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +. +++++++++++++++++++++++++++++++++++++++++++++++++ - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ / ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ - + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +00 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ !1 2 341 5 6 7 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + 08 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ " # # $ $ % # & & ' ( ) * # & + # , - !1 1*5 6 341 5 6 7+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + 9: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ". # & , # ( / , 0 , # # 1 0 # # 02 . / $# - !1 ! 2 3 4 1 5 6 7+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +98 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ". + $ 3* # & 4 ( #5 # , # # 4** 6 # 0 . 4 00# # 4 % # *- !1 5 4 2 ! 3 4 1 5 6 7+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + 9. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ". + $ 3* # & *# 7 # ** # , # % # + $ 3* 4 # & 8 # 0 $. - 9 !1 ! 341 5 6 7+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + 8: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ". + $ 3* # #& + 1# , & 2 # ' ) * ( / $ 16 # (# : / 3 . + - !1 ; ! 3 4 1 5 6 7+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + 88 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ". + $# 3 * . # & $ . # % # 6# . # & $ % # 0 #( 6 # 00 3* & 0 . * # 0 $ - !1 1<16 ! 3 4 1 5 6 7+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +8= ++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ". / ; 0 ) & , # ( 0 , 0 , # # 6# / ; 0 ) & , # $ , 0 # 8 $ - !1 1 > ! ! 3 4 1 5 6 7+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +8, +++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ". + $ 3* ) & . # 42 / + $ 01< # / 6 0 + $ 0 , # % 2#- ! # ( + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + ?9 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ) + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + ?@ +++++++++++++++++++++++++++++++++++++++++++ !
  • 7.
  • 8. ( & - . #( = >. $ 2 ? * # # #2 # $ 6 ( = 4( 4 4( 4 : # # * 0 @ $ 0 # = 04 A2 A( 4 # 6 2 0 # 04 . * 0 #( = # 0 # = 2 # 0 2 # # # # 2 $6 # 6 # #2 # 4 2 # * ( # 9 9 # 2 # 2 * 2 0 ) 8 0 2 #2 $2 & # * 2 #2 # . 0 #2 # 2 2 # # #2 2 * $ * ( $ # ( $ # (@ # 0 # 2 ( $ # (@ # 0 & # * # # $ & # 0 $# . ( $# 4 0 2 # # 0 1 ## ( 4 0 # * 1# # # * . 0 0B # 6 & # # 0 C + . # 0 * 0 ; * 4( # 4# 1 6 # #( = 2 # #0 0 0 4 12 $ ( ## # ( 0 0 9
  •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
  • 10. , 1< # * # #2 0 4 ( 0 # ( 20 0 F ) *+ # $ 4 < ,- .' # ; 2 0 # J 4 < / 7 ( 4 < ,01 .' # ; 2 0 0 # 2 * = 4 < 2 2 ' 32 4 4 < # ## $# ; * 56 2 ' ; 04 < ( * ' 78 4 < ( * # 2 9:' 78 4 < ( * # 2 ( & 2 = 00 # # $ = 4 2 A42 = 4 < * # 6 0 # ## # $ 00 $ # $$ # #0 # 0 & #= 4 < ,- .' * ## 00 0 # $6 # @ < H 0$ $ #* 0 # 6 2 6 0$ $ # #( 6 $ * $0 # # # 4 # ## $# ; ( * M ( ; * * #0 # * # * # 2 0 2 2 % # & ( )
  •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
  • 12. )4 < $ 6 # # 2 2 # +" , -. / 0 4 # 0 # # 2 ## 0 #2 # 06 $ 2 # # ( # 4 = 2# # ( ## $# * # 2 0 2 $ ## 0 4# 0 2 0 2# M # ( $ * #2 #0 : # 2 # 2 #0 2 6 0 $ 2 2 #0 # ( # # 4 # : # #( $ # # 2 # 0 2 # $ *# 0 3 1< # M P # 2 $ *# 0 #( 0 P 0 . 6 $ 2 $ ## # ( 0 $ 0 . 0 # #2 # : # # * 0 = 00 * 6 2 $ 2 # # @ $ #* # + 0 $ H 0 G4( 4 < ( 4(H 420< 2 ; * 2 2 ' 32 # 4 > $ $ # , &- $ $ . # / . &? P > H A = < H? Q 9 9 Q D! Q L > H # ? Q
  •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
  •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`<EGL J<E d JB 7J@ = = B3L E=BB @ ==@BM M :2 aD <b M e $f ^ 8 " B :* $* +6 ^ _ @ D >c f Z ; I ) " " 2 - . $ 2 $;A &6 - 0?:B * # ,- .' # F G&&& 2 &B 4 # # $ 0 2 $ # 2 = ( $ 0 2 00 0 6 $ T 2 # #$ * 0 # $ ( ( T4 0 $ # 2 4 < ) *+ 1 ( @ # #>4 A/ <2 H ? # 32 4 2 2 ' # F G ! $ $ ! + $ $ &B . # G& ) ## $ 0 4 < TB # &0 P G. H 2 # ( 4(O <2O 4 A. H 4 AM #<BH ( 0 ( 4(O = ( 4(H ( 2 # K # ( <' $ .<( BH 0 # 2 # # 4 0 # 2 # # 7 # 0 A # ( #2 < A1 < # 2 * J 2 > 4(H <2O ? E I Q ! >5< B A. H? E I >4#A A8 ( <? ( 4 AM #<BH E I D Q! D9
  •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
  • 16. ( 4 2 6 # ## # 0# $ # = # $ 0 * # 0 P / * # $ 0 >4 A <@ 2 ? # J* F >4 A. 0 ?F >. # 0 2 * ## ( # # 0 #( 6 # # 0 # # # $ . # * #* * 0 # 6 # # $2 6 # * ## ( 0 $ 6 ( # 0 # * ## ( * * 0 0$ $ 2 6 # * ## ( ( # ( $ N 6 * * # 6 ( 2 2 ## $ 0 # * ## ( 0$ 6 2 6 0 # 2 # $ # 0 # 02 2 6 # ( 4 2 6 # # ## # 0# $ 0 2 P 6 0 # 0 * * 05 < P # = # * * * * 0 # #* 0 ( $ 00$ $ 4 2 6 # # 0 # ( 2 6 #0 $ 0 0 # $ N0 0 * 6# # 2 * # $( # # # * 2 0 # ** 2 # 00 # 0 # * * # 00 ( ?P : 02 # ( $ $ $ # # # ## 0 #( 6 # # # 2 0 # # 6 6 $ * # 0 ( 2 $ $2 ( # $ $ ** $# 6 * ## P #4 < # =2 # .' ,01 # F IdB EB CG E=M@ ==@B E= == E B E= G=B E= =F -B G E B J<E 9@ @ G1M $4 > , : $*1 > f !g 9+ e B >U = 2@^ $B f =; I 2 3 2 ! ) 1 " ) 1 1 ! $;A & =BP 6 # 4 # 6 # # $ $ #( 6 # 2 # 2 # $ 0 # 2 # ' # ## 0 # * # # J * 0 = $ * $ ( # $ $ ( # $ T+ 6 # 6 $ ( $ ( 0 $0 2 6 = # @ 2# $ # *# $ ## # * 6# # 0 ( # * # # # = #2 # = # #2 $#A A$ $# #( $# 2 ( ## # # HB 0 2 2 6 6 # #( # #0 2 $# 0 5< * A1 < # $ IM =BE=JE< hEMB hEM < EX B J B BL 7J B BM M=M M =E JV < J BE^; *-> MB > ' i W % j 9 D ^ 2 B ?B 2 E > BM ?M I4 2 " ) * ! ) " " $ * $ ;AH &- .8B . # * # 2 ** 0 J 0 K B< 2 0 6 6 # # (# 00 0 2 0 # $ #2 #( 6 # # # 0 # # # 0 # #N # 2 # ** # 0 $ 4 # 2 # >. 0 A <@( A A <@ E ? DI A ! . : # 6 ( # # # 0 2 * $ # !
  • 17. ( 0 P 2 0 < A1 < 2 # 2 #0 0 #( 6 # 6 # 2 2 # : ( #( 0 # # )*+ # F I l 2 C f >g @ 5 @ C ( J 1$S + ; E=TB = EM =M =BB B L B EB M F B=<Jk <EB B J <M =E= hEM=< B M ( M B 2 I5 1 1 ! ( 4 ) 2 " 1 11 * 3 " ) ! " $$$;A &" I 99BP 6 # 4 )*+ # F I NB@ BN GTB B< =MM EM JLBB@< <E<M G@ TBEMEGL=BB &N=B GJ L M =lB JC BF B O/ - 9( > $1 H 9 ( : M Z2 J $' $' !" + B ! : M ; B D = + B I' ! 6 2 3 & & . ! & &) " ) ! ! $$$;A &" 0BP 6 # 4 )*+ # F I E:E =LMEG N =C B BB m EBTBEME== EBTBEM[B B L B B :B @ GJL M @ =lB JC BF B =J <q^ : B B n *( J :o *( J = @ !" Bp B ! : M ; + I' ! 6 2 7 &) $ " 2 ) $$$;A &" - =0BP 6 # 4 )*+ # F I @ =l B JCB =G =BB =V =GFB BL; B ! 2 J 9< D I. ) 8 / ( )* 3 " ) ! $$$;A &" - ==B P 6 # 4 )*+ # F V Z+ J 2 21 r J + ! E * JB . !" + ! !" Bp B ! : M ; B @ GLB TBEMB CG@B EGJM J B B @ @ = GB JC BN hM h== EGBJ @ GB L B JC @ GJ L M @ =lB JC BF B + IB <EF =G < J D I' ! 6 2 2 " 2 " ! 1 1 ) " ! - ! $; A &" - =@BP 6 # 4 # 0 ( 6 # # 2 : (# 00 2 = ## 0 # 0
  • 18. #( 6 # 0 # 2 6 #( 6 # 4 # 0 0 0 0 4 < )*+ $ 0 # $T )*+ # F I h@= JV BJ =B EMEBB; 9f 2 f I # " $$$;A &" - =:BP 6 # 4 6 0 # < ( ( 4(H B 2 O 4A 2 # 6 0 2 # $ J * 0 # $ 2 2 * * 0 == 0 $ 0 ## $ 0 4 < 2 2 32 ' 4 $ 2 # #* 0 # 0 * # # 0 ( $ # #0 2 #( 0 0 1 < # 4 2 # * * 0 $ $ 0 # # 2 2 # # 6 # # 2 6 0 4 / ( # 0 $ * 0 #( 6 2 #0 4 # #( 0 $ #( 0 0 1 @ 4 0 T 1 ( H 2 # #= ( 2 # # # , # 2 = # # # F IE=E =LMEG N =C B BB; :J <q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
  • 19. 2 ( $ 0 2 0 # $ #2 ( ( $ $* 6# # # = 2 2 # $ # # 0 $ # 1< T4 # 2 ( # # (@ $ ( # 2 # $ # ( # $#N# 2 ( ( 2 00 1< # 0 2 ## $# 0 #( 0T I hJB JV MLJ C< MLJ@ ==B J M =BB; *9- 2 H * q H * $ ' ?EM J. M. ^ I4 2 )1 " <. ) " )1 " $; A &6 - 08/B 4 # * 2 # $ J * 2 4 < P AG4 H $ AG4 H 7 4 )*+ # F I E<J B@ EJ TB EB J B(EMEFB B @ FB ` B EGB GBM EG< = N `BM<@ GJL M @ =lB JC BF B : ^ M o ?@ j $B$1 < ' pBg s @p t u( !" Bp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
  •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kJ M @ >MM B JCB <=F 3M J BG BN ==<E = @ =l B JC FJ =V ; D < : ->" j c u v BE = ! D < j 92 Y w :->" B ! 7 B 2 IJ 9G j B2 Y w 1 # 6 2 0 # # = 4 2 A42 = 4 < * # 6 J* F > (@ # 0 , # #F . # 2 ( 0 $ * * 0 4 0 $ # 6 # # # # (@ # 2 2 # # 0 $ # *# 4$ G, # #B # # ( C B# 0 * #?
  • 21. I 8 / 4 ! $* " 2 " $0 ! ) " 5 &6) " " 2 $;A &# J 9=@B 6 # ## # * * $ 2 #N # 2 ( 6 P # 4 < ) *+ P 2 # 6 * ( # #4 < # ## $ 4 < # * 6 * V! 4 # 2 #( 6 P # .<$ O . 0 # $ 2 6 = # .<$ O # # 04 < # # 2 ## * 0 $ 6 # # $( 04 < 0 .<$ O # 6 ** $ * 0 * # 2 # 6 # 6 # ## # 4 )*+ # F I h J B@ =] = B E M LN hBB E<| GM7J@ =<BM LGE=B(BB B B JB =]B=BL M =E=M B NB M M 9 2 + 92 B { B 1 9 ->f : E B o B ; ^ $S p Q : E >S x 9 ^y 9 / 3 B J p z ( 6 ^ B f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
  •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
  •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
  • 24. # #( 6 4 4 < ) *+ / # * 6 0 G B G# (( ##B G #$ ## B G # B G ##B G 0 # B 4 @# # HB 0 4 < 2 * 2 # = 0 #; * #4 < #@# 0 $# 0 , # #2 # G@ # B # $# 2 6 ( ( * 2 6 ## 1< 2 # # ** # # 0 $ $ # 0 0 , # # )*+ # F IM = =mEM] h@= JV BJ =B EMEBB M =E JLJ B @ B@= M; 1 J 5Z 9 f 2 f ?BtJ S 2 /^ M I4 2 # " =" < # " D 1 1 ! + $;A &" - =:B $ 0 4 < ,- .' # ( # @# $ # # 2 # 0@# ( 0 0 , # # ( # 6 0 0 @# #$ . 0 0 # ( # 6 4 )*+ # F IJ<@ =G@B M@ =JGEM J G C 3M @ =M B B MM = <= ( > > $1 j c u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
  •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
  • 26. Im<@F J =M BM=C <<= BB; 5> 9^ 2 : I ! " ) $;A &! I 0.B I 0 ( # < # < B# * # 6 $ 1 < # * # # , # # * # 6 $ #( 0 #( 6 # #( * # 0 * # # * # 6 0 #2 0 0 $ * $ # (@ # 0 2 $A $# #* $ # ( # 2 # # # 0 # (@ # 0 # 0 ( ## $# < ( , # # ( # # ( # 0 0 0 # * # #0 # 2 6 ( 6 ( 6 0 # 2 ( # 0 0 0 4 # #( 0 2 6 0 6 # 0 #2 # (@ 6 6 0 0 $ 01< # $ $ # ( 6 ( #2 0 # ( 2 # ( # 6 0 # 2 ( Im J L J J>Jk 7J=M BB BE JJ = BF M EB = <=M M BB JJB 7J=ME<BJBJk M EB = <=M M B; ~ Hg @ ^ B : J + E } >f $ > $ Q f ^ . H g @ } >f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
  • 27. 4 >4 A+ 2 AM 2 2 ? * 0 4* # # 2 0 2 2 #* # #F >4 0 B# # G. 5 2# ( # #( 0 ( # 0 0 $ # 0 D B# #B #( 6 #?P K D >+ 2 A.< (H ? E I 99
  •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