This document summarizes a study comparing patient satisfaction levels between a public hospital and a private hospital in Salem, India. A sample of 400 patients from the two hospitals were surveyed using SERVQUAL and Donabedian's frameworks to measure satisfaction. The findings show that patients at the private hospital reported significantly higher levels of satisfaction than those at the public hospital. Specifically, 97% of private hospital patients reported medium satisfaction levels, compared to just 70% at the public hospital. The study concludes that the private hospital is better able to meet patient needs and provide high quality healthcare services.