Performance Analysis August 2008 (Q3)

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The quality performance analysis for Q3 2008 showed a 1.67% increase in quality scores from June 2008, with 64 total evaluations completed for the team. An analysis of performance in August identified active listening as a top opportunity for improvement, with the error rate for active listening decreasing by 12.5% despite ownership statements still needing work.

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Quality Performance Analysis August 2008 (Q3)

3 rd Quarter Performance Update From June 2008 we have managed to increase our quality scores with an uptrend of 1.67%. There were a total of 64 evaluations completed for the team. To identify the top drivers we have based our analysis on August's performance after performing such analysis we have addressed the opportunities with our reps.

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