This document summarizes the services of a third party freight auditor. They audit shipping invoices to identify billing errors and overcharges from carriers in order to recover refunds of 2-7% of shipping costs. Their audit examines issues like late deliveries, missing proofs of delivery, incorrect rates, and miscellaneous charges. The auditor recovers 100% of eligible refunds at no upfront cost and only charges a percentage of refunds obtained.

1. Small parcel freight
auditing.
“If you’re not using a third party freight auditor you
are paying more for your freight than you have to.”
All auditors are not created equal.
What you need to know.
http://cose-sbcs.com
(201) 906-3272

2. Common billings errors and service
failures include:
• Late Delivery – Every
service, including ground
and residential, is
guaranteed
• No Proof of Delivery
• Manifested but not Shipped
• Address Corrections – $10
for Air $6 ground
• Residential Surcharge
• Delivery Area Surcharge
• Dimensional Weight (DIM)
• Incorrectly Billed Collect
Shipments
• Invalid Late Payment Fees
• Incorrect Discount / Rate
• Incorrect Fuel Surcharge
• Duplicate Invoice
• Duplicate Tracking Number
• Hazardous Materials
• Incorrect Oversize
Adjustments (all shipments
are now dimmed)
• Weight Accuracy
• Large Package Surcharge
• Incorrectly billed 3rd
Party
Shipments
• Other Miscellaneous
Charges

3. The Goal of the Audit is to:
Lower your overall shipping expense by making certain
the carriers deliver what they promise and that you
only pay for the service you receive.
Provide enhanced visibility to better manage and
control your shipping costs.
Eliminate all carrier billing errors and overcharges.

4. Why is it that over 2 billion dollars in small package
refunds and 4.5 billion dollars in freight charges go
uncollected each year?
Because it is too difficult, too costly and too time
consuming for companies to audit their carrier's service
performance and charges.
The carriers have made reconciling and auditing their
invoices virtually impossible without the proper electronic
tools.

5. There are substantial cost recovery opportunities for
freight charges (typically between 2% and 7%) when
shipments are late, lost, damaged, or manifested but not
shipped .
A full audit cannot be complete unless each and every
package is being tracked. This is where traditional freight
auditing companies fall short.

6. An audit is incomplete unless you are rating each shipment
against your contracted discounts (rate validation) and
reviewing in detail miscellaneous charges on the invoice.
Carriers make mistakes; almost always in their favor.
30% to 40% of your shipping costs are “Accessorial
Charges”. We will insure that you are being billed correctly for
these additional fees.
“You can’t manage what you can’t measure”. With
detailed reports you will have visibility on every conceivable
aspect and characteristic of your shipments. These reports will
help you in managing your freight as well as leveling the
playing field when negotiating with your carriers. Remember,
your carriers already have all this data. In past rate
negotiations, the carriers were holding all the cards. Not
anymore!

7. Freight Audit Services: A comprehensive parcel logistics
solution that encompasses Rate Validation, Duplicate Charges,
Assessorial Charge Validation, Guaranteed Service Refunds,
Manifested Not Shipped Services, Lost Shipment Recovery and
more.
Our service and software was developed not only to identify
these issues but to recover 100% of all refund-eligible
opportunities.
We provide a 45-point audit on FedEx, UPS, and DHL
shipments with the use of our proprietary auditing software.
Once the audit identifies all refund-eligible opportunities, we
will file refund claims on your behalf.
Our customers add a substantial amount of money directly to
their bottom line and receive better insight into their
transportation costs.

8. We typically recover 2-7% in refunds for our clients on parcels
failing the service guarantee and overcharges on the invoice.
If you are not using a third party freight auditing service to
audit your invoices, you are OVERPAYING YOUR FREIGHT
BILL CHARGES! IT IS AS SIMPLE AS THAT!
Considering your organization’s yearly shipping expense, our
audit will result in a very significant financial return for your
company.
Please keep in mind, there is NO COST TO YOU and virtually
no work to be done on your side. There are NO START-UP
COSTS and absolutely NO RISKS. The only thing you have to
lose is money that is rightfully yours.

9. So what’s the bottom line?
We charge a percentage of the recovered funds once they
have been credited to your organization. If we collect nothing,
you pay nothing and still receive full reporting visibility to all
your shipping data .
The information we provide can be as valuable as the
refunds. By knowing your shipping practices and package
characteristics you have the information to reduce your rates
and improve your bottom line.
Our revenues are directly tied to what we recover, so you can
rest assured that we will maximize your refunds and savings
on a weekly basis.

10. Finally, all auditors are not
created equal.
We’re not pretty, we’re just the best at what we do. We don’t
have fancy handouts, websites, or marketing. What we do
have is a program that works and we pass our cost savings on
to you.
We benchmark our results against those of our competitors
and continuously improve and enhance our program.
Beware of auditors that require you to sign term contracts or
charge up front fees. We don’t get paid until after you do. If
you’re not completely satisfied with our services just stop
sending the files and walk away. It’s as simple as that.