The document discusses the 8D problem solving method which involves 8 disciplines or steps to systematically tackle engineering problems: 1) Define the problem, 2) Build a team, 3) Take containment action, 4) Determine the root cause, 5) Verify the root cause, 6) Take corrective action, 7) Implement prevention measures, and 8) Congratulate the team. It provides details on each of the 8 disciplines and explains that following this approach helps continuously improve quality by eliminating causes of problems and preventing reoccurrence.

1. 8D Problem Solving TOTAL QUALITY MANAGEMENT 8D Problem Solving

2. Ford Motor Company started a problem solving process known as 8D which takes 8 Disciplines and uses them to tackle engineering problems What is 8D?

3. 8 Disciplines A typical form is used for the 8D approach to problem solving

4. 8D Problem Solving By taking this approach we can continuously improve quality by eliminating the causes of problems and prevent their reoccurrence.

5. What are the 8 Disciplines? Define the problem. Build a team. Containment action. Determine the root cause. Verify the root cause. Corrective Action. Prevention. Congratulate the team.

6. Do we know EXACTLY what the problem is? Have we seen the problem before? What evidence of the problem is available? D1. Define the Problem

7. D2. Build a Team Once a problem has been bought to our attention, a team must be formed to tackle the problem. Ideally, this will be a team of people with a variety of skills and knowledge related to the problem.

8. D3. Containment Action What action can be taken immediately? Do we have stocks that need sorting? Are we still manufacturing parts with the problem? Will the actions that we take cause other problems?

9. D4. Determine the Root Cause Has the cause of the problem been identified? Is there more than one cause? Did we refer to the F.M.E.A.?

10. D5. Verify the Root Cause Are we sure that the root cause has been properly identified?

11. D6. Corrective Action Has everyone been notified of the actions taken? Have we reviewed and updated the relevant F.M.E.A.? Have any temporary short term fixes been removed?

12. D7. Prevention Have we taken all actions to prevent reoccurrences? Have we considered other similar products or processes?

13. D8. Congratulate the Team Have we identified each individual team members contribution to solving the problem? Have we acknowledged and appreciated the efforts involved?

14. 8D We have now seen the 8D problem solving method. You may be called upon to help solve a problem. Understanding the 8D approach will help in tackling future problems.