This document outlines the 5-S model for conflict management. The 5-S model includes the steps of Suno (listen), Samjho (understand), Saboot (provide evidence), Samjhao (explain), and Sahmati (agree). It describes each step in handling conflicts between team members. Listening allows understanding different opinions, thinking provides context, evidence supports positions, explaining leads to decisions, and agreeing finds resolution. Managing conflicts through open communication and facts leads to better solutions and team engagement than unresolved issues. The document provides examples of class activities to practice conflict discussion and goal setting strategies using the 5-S approach.

1. 5-S VALUES
for Conflict Management

2. Conflict
• At first, these conflicts
may seem
commonplace, but
failing to resolve them
could have a negative
impact on productivity
and overall morale.
• Team conflicts arise when there are
disagreements over their goals, methods or
needs of the team.
• Conflicts can also occur when there are differing
personalities.

3. Conflict Management
• When conflicts between team members arise,
addressing these disagreements and coming to a
mutual understanding allows everyone to
collaborate in a harmonious and productive way

4. 5-S Model
5S
SUNO
SAMJHO
SABOOT
SAMJHAO
SAHMATI

5. 5-S Model
• 5-s Model starts with “Suno” means listening
with patience.
• Effective listening helps to resolve conflicts,
build trust, inspire people, and strengthen
teams.
SUNO
• Listening skills
allow one to make
sense of and
understand what
another person is
saying.

6. 5-S Model
• Understand the opinion and thought shared by
a team member and think about it and use
concepts to deal adequately with that object.
SAMJHO
• Thinking is the action of
using one's mind to
produce thoughts.

7. 5-S Model
• ‘SABOOT’ means the evidence or facts to
improve your opinion in meaningful way.
• Share the facts/evidence to the team members to
support your opinion or to change any decision
which is not useful and productive.
SABOOT

8. 5-S Model
• ‘SAMJHAO’ is most important steps in conflict
management model. It decide the outcome of
this model and analysis.
SAMJHAO
• After taking ‘Saboot’ step,
Now based of data
collected, decided a good
way to proceed. Talk with
Team members and co-
relate the evidence with
decision.

9. 5-S Model
• ‘SAHMATI’ means to agree with someone or
something. After elaborating the facts and
situation, a final decision is to be finalize. All
members should must agree on the final
conclusion.
SAHMATI

10. Benefit of Conflict Management
• Discussing conflicting views can lead to better
solutions.
• Conflict requires creativity to find the best
outcomes.
• It keeps your teams engaged and openly
communicating with each other
• Conflict raises awareness of what is important to
individuals.
• Managing conflict is quicker and more efficient
than letting conflicts fester.
• It enhances the ability to make better business
decision

11. Class Activity
Group Discussion
• Create a card with different well-popular topics.
• Divide participants in two group and allow one
member to pick a card.
• Ask one group to favor the topic while other
group will oppose them with proper facts.
• Ensure proper discipline is to be maintained.

12. Class Activity
Goal Setting Strategies
• Write different goals on papers and collect it in a
box.
• Participants will come in pair and pick one
paper.
• Now Each group of 2 participants has to decide
the process and strategy to finish the goal.
• Both participant of a group must agree with the
process and submit.

13. Thanks