5 Customer Survey Strategy Tips
•
0 likes•715 views
Discover how to create the ultimate IVR survey with a few customer survey tips from the experts. Learn more by visiting our site ivrtechgroup.com.
Report
Share
Report
Share
Download to read offline
Recommended
Make Your Customers Fall In Love w/ Your IVR
An IVR System that delights callers can become a strategic competitive advantage. Here are 5 ways to make your IVR system downright lovable for customers.
Actividad 3
En este documento se presenta la actividad 3 sobre objetos spline y NURBS. Se explica que los objetos spline y NURBS permiten modelar curvas y superficies complejas de forma suave y continua mediante puntos de control que definen su forma general.
DrSteeleWhitePaper_v7
This document provides a case study on Lingraphica's online therapy software. It was used in a long-term care facility to improve patient outcomes and satisfaction. The study found improved cognitive function, mood, communication skills, and engagement for patients. Clinicians benefited from improved documentation and treatment tools. Administrators saw benefits from improved tracking of activities, outcomes and costs. Overall, the software was found to provide widespread benefits to patients, clinicians and administrators in the long-term care setting.
'Line photo' analyses
The document discusses the author's experimentation with using lines in photographs for their college magazine. They realized lines created structure that did not fit the casual style of a college magazine. Two effective photos focused on subjects at the end of lines and had a relaxed feel fitting the school environment. A third photo used a low angle to make the subject unaware of the camera and line, conveying everyday life. A fourth photo was ineffective because the line was out of focus, the subject was blurred, and it did not achieve the goal of guiding the viewer's eyes.
PARDAM 2016 PRODUCTS AND SERVICES
Pardam is a company that produces inorganic and polymeric nanofibers through centrifugal spinning and electrospinning. They offer contract production of nanofibers as well as research and development services. Their products include nanofibrous materials for applications such as batteries, catalysts, filtration, and biomedical uses.
10 Signs The Self-Storage Industry Is Taking Over
Are you in the self-storage industry? If not, you should be! Here's 10 reasons the Self-Storage industry is taking over commercial real estate.
Resume Tony
Tony Nguyen is seeking to develop organizational skills and learn new industries. He has experience volunteering for political and charity organizations, and has worked as a baggage handler. He received a Diploma of Business and is currently a student at Western Sydney University College. His skills include bilingual communication in English and Vietnamese, initiative, teamwork, and proficiency with technology such as Microsoft Office and iPads.
CV Monica Shahbaznia - November 2014
This document provides a summary of Dr. Monica Shahbaznia Alvarez's credentials, including her education, clinical experience, research experience, presentations, training, affiliations, and languages spoken. She has over 15 years of clinical experience working with children, adolescents, families and medical teams. She received her PhD in Clinical Psychology from Alliant International University and has held various clinical roles, including independent practice and positions at hospitals.
Recommended
Make Your Customers Fall In Love w/ Your IVR
An IVR System that delights callers can become a strategic competitive advantage. Here are 5 ways to make your IVR system downright lovable for customers.
Actividad 3
En este documento se presenta la actividad 3 sobre objetos spline y NURBS. Se explica que los objetos spline y NURBS permiten modelar curvas y superficies complejas de forma suave y continua mediante puntos de control que definen su forma general.
DrSteeleWhitePaper_v7
This document provides a case study on Lingraphica's online therapy software. It was used in a long-term care facility to improve patient outcomes and satisfaction. The study found improved cognitive function, mood, communication skills, and engagement for patients. Clinicians benefited from improved documentation and treatment tools. Administrators saw benefits from improved tracking of activities, outcomes and costs. Overall, the software was found to provide widespread benefits to patients, clinicians and administrators in the long-term care setting.
'Line photo' analyses
The document discusses the author's experimentation with using lines in photographs for their college magazine. They realized lines created structure that did not fit the casual style of a college magazine. Two effective photos focused on subjects at the end of lines and had a relaxed feel fitting the school environment. A third photo used a low angle to make the subject unaware of the camera and line, conveying everyday life. A fourth photo was ineffective because the line was out of focus, the subject was blurred, and it did not achieve the goal of guiding the viewer's eyes.
PARDAM 2016 PRODUCTS AND SERVICES
Pardam is a company that produces inorganic and polymeric nanofibers through centrifugal spinning and electrospinning. They offer contract production of nanofibers as well as research and development services. Their products include nanofibrous materials for applications such as batteries, catalysts, filtration, and biomedical uses.
10 Signs The Self-Storage Industry Is Taking Over
Are you in the self-storage industry? If not, you should be! Here's 10 reasons the Self-Storage industry is taking over commercial real estate.
Resume Tony
Tony Nguyen is seeking to develop organizational skills and learn new industries. He has experience volunteering for political and charity organizations, and has worked as a baggage handler. He received a Diploma of Business and is currently a student at Western Sydney University College. His skills include bilingual communication in English and Vietnamese, initiative, teamwork, and proficiency with technology such as Microsoft Office and iPads.
CV Monica Shahbaznia - November 2014
This document provides a summary of Dr. Monica Shahbaznia Alvarez's credentials, including her education, clinical experience, research experience, presentations, training, affiliations, and languages spoken. She has over 15 years of clinical experience working with children, adolescents, families and medical teams. She received her PhD in Clinical Psychology from Alliant International University and has held various clinical roles, including independent practice and positions at hospitals.
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-Alabi
This document provides guidance for service professionals on effectively handling customer complaints and interactions. It discusses that complaints should be seen as opportunities to improve rather than negatives. Every complaint is a "gift" that can help strengthen customer relationships and satisfaction. The document outlines best practices such as actively listening to customers, acknowledging and empathizing with their concerns, apologizing and fixing issues, and thanking customers. When saying "no" to customers, alternatives should be offered rather than outright denial. Effective phone interactions involve promptly answering calls, addressing customers respectfully by name, avoiding jargon, and properly documenting issues. The overall message is that how customers are treated and problems are handled will have a long lasting impact.
Message to candidates
The document provides tips for job hunting during the pandemic. It advises candidates to: 1) keep their CV and market knowledge up to date; 2) be organized and prepare for interviews by researching companies and keeping notes; and 3) tailor their CV for each role to demonstrate their relevant skills and add value early.
W4 2523 - Handling Customer's Inquiries.pptx
This document discusses the importance of effectively handling customer inquiries. It notes that businesses that respond to customer inquiries in a timely and thoughtful manner enjoy better brand reputation and more loyal customers. Every inquiry is an opportunity to make a good impression. The document outlines some best practices for handling inquiries such as developing clear policies for agents to follow, categorizing inquiries for efficiency, and enabling self-service options when appropriate. It also discusses the importance of addressing complaints to preserve reputation and learning from common inquiries to improve business operations and customer experience.
Top 5 customer service mistakes - PIPEFY
Top 5 customer service mistakes - PIPEFYPipefy - BPM Business Process Management & Workflow Software
You will learn:
✓ What is customer service?
✓ What’s the secret for providing excellent customer service?
✓ What makes a customer representative great?
✓ The 5 most common customer service mistakes (and how to avoid making them)
www.pipefy.comHidden Profit
The document provides tips for businesses to increase profits during an economic downturn by boosting sales and reducing costs using the telephone. It recommends using a freephone number to attract more customers, providing excellent customer service with an 0845 number, and implementing a referral program. Businesses can increase sales by getting more customers, increasing purchase frequency through targeted offers, and raising average order value via add-on sales and promotional deals. Costs can be reduced by choosing a low-cost telephone provider and improving sales skills.
Wpg 8 Pts Of Light Cust Svc
The document outlines 8 points of light or principles for achieving customer service excellence: 1) Show you care about customers by greeting them with a smile and making them feel special. 2) Follow up with customers to understand what went well and how to improve, and ask if they will act as a reference. 3) Empower employees to solve problems and ensure they know their authority limits. 4) Be flexible and adaptable to individual customer needs and schedules. 5) Keep promises by meeting commitments and deadlines. 6) Be responsive by responding to inquiries in a timely manner or suggesting alternatives if unable to provide the service. 7) Keep communication lines open by keeping customers informed of next steps, updates, good news and bad news. 8
Mel feller, mpa, mhr, discusses word of mouth marketing
Mel Feller, MPA, MHR, Discusses Word of Mouth Marketing.
Mel is the President/Founder of Mel Feller Seminars with Coaching for Success 360, Inc. and Mel Feller Coaching. Mel Feller maintains offices in Texas and in Utah.
It is as important to know what word of mouth marketing IS as what it IS NOT. Word-of-Mouth (W-O-M) is about involving, educating and satisfying customers. It is not about abandoning your marketing plan and advertising campaign. It is not enough to simply provide good customer service and wait for the buzz to build. In fact, let us test your knowledge of W-O-M with this simple quiz. Select the most suitable answer to the following questions. Answers are at the end of the handout/article.
Mel Feller, MPA, MHR, is a well-known real estate, business consultant, personal development consultant and speaker, specializing in performance, productivity, and profits. Mel is the
President/Founder of Mel Feller Seminars with Coaching For Success 360, Inc. and Mel Feller Coaching, a real estate and business specific coaching company. His three books for real estate professionals are systems on how to become an exceptional sales performer. His four books in Business and Government Grants are ways to leverage and increase your business Success in both time and money! His book on Personal Development “Lies that Will Sabotage Your Success”. Mel Feller is in Texas and In Utah. Currently an MBA Candidate
Customer Service
This document discusses the importance of customer service and how to effectively serve customers. It defines what customer service is and explains that customers are the most important part of any business. It also outlines how customer expectations have changed over time, with today's customers being more involved in the product research process. The document provides tips for demonstrating good customer service, such as greeting customers, understanding their needs, explaining products, suggesting additional items, and thanking customers. It also discusses how to properly handle complaints and deal with different customer personalities. Retaining customers is important as it leads to increased sales, market strength, and reduced costs.
Customer Service Training
This document provides an overview of a customer service training session. The training will teach participants how to implement a customer service excellence program in their company. It will cover key elements of customer service like the 5 basic customer needs of friendliness, empathy, fairness, control, and information. Participants will learn everyday practices for excellent customer service and how to make a positive first impression. The training also details the benefits of providing excellent customer service such as satisfied customers, customer retention, and increased profits.
Customer service presentation
The document discusses the importance of customer service and strategies for building a customer-focused company. Some key points include:
- Customer satisfaction and service has increasingly become important over time, from price and value in the past to quality, convenience, and service today.
- Every customer interaction represents a "moment of truth" that can influence future purchasing decisions. Customers make quick judgments about a company based on their experiences.
- To be customer-focused, a company must listen to customers, understand their needs, and strive to satisfy them. This fosters customer loyalty and positive word-of-mouth.
- Strategies for building a customer focus include soliciting customer feedback, training all employees to
Feefo final
The document discusses the benefits of feedback and reviews for businesses. It covers topics like the power of reviews in increasing trust and conversions. Case studies are presented showing how adding genuine customer reviews and testimonials to websites resulted in increased engagement, conversion rates, and business growth. Top tips include using the power of three reviews, showing all feedback transparently including negatives, and partnering with review platforms to increase trust and conversions.
Customer service wiki
The document discusses the importance of excellent customer service. It defines customer service as exceeding customer expectations. It emphasizes providing great customer service before, during, and after every customer interaction, even with non-buying customers. The document also outlines the G.R.E.A.T. approach to customer service - Greet, Respect, Evaluate, Adjust, Thank. Additionally, it stresses the importance of understanding customers by knowing the 6 C's - Competition, Communication, Competence, Care, Complaints, Checks and Balances. The document provides an example of excellent customer service versus just providing information.
Feefo
Presentation done by Andy Mabbutt, during "Digital influencers, reviews and reputation" workshop, of the ENTER2015 eTourism conference.
10 Rules Of Customer Feedback
The document provides 10 rules for gathering customer feedback:
1. Make customers feel important
2. Gather feedback at every opportunity
3. Encourage customers to provide anonymous feedback through third parties
4. Customer feedback does not require large expenditures
5. Make providing feedback easy through various channels
6. Incentivize customers to provide feedback
7. Involve customers in directing the business
8. Create a feedback loop by thanking customers and updating them
9. Share customer feedback throughout the organization
10. Use feedback to make quick changes
CUSTOMER_SERVICE_-OUR_PRIORITY by UKAUMUNE CHARLES
1. Customer service should focus on understanding customer values and providing exceptional service beyond expectations.
2. Top-down commitment from management is essential to set the proper tone for frontline staff.
3. Companies must implement specific service standards, reward good employee performance, invest in complaint resolution, and train staff.
4. Understanding who the most profitable customers are and building loyalty among them will help strengthen the business.
Building A Customer Journey Map PowerPoint Presentation Slides
Presenting this set of slides with name - Building A Customer Journey Map Powerpoint Presentation Slides. This complete deck is oriented to make sure you do not lag in your presentations. Our creatively crafted slides come with apt research and planning. This exclusive deck with seventeen slides is here to help you to strategize, plan, analyse, or segment the topic with clear understanding and apprehension. Utilize ready to use presentation slides on Building A Customer Journey Map Powerpoint Presentation Slides with all sorts of editable templates, charts and graphs, overviews, analysis templates. It is usable for marking important decisions and covering critical issues. Display and present all possible kinds of underlying nuances, progress factors for an all inclusive presentation for the teams. This presentation deck can be used by all professionals, managers, individuals, internal external teams involved in any company organization.
Customer Delight
The document discusses strategies for achieving customer delight and satisfaction. It outlines conducting customer expectation surveys to identify priorities and customer satisfaction surveys to obtain feedback. Action taken reports are used to identify causes of dissatisfaction, take corrective actions, and track progress to inform customers. The key is understanding customer expectations, meeting or exceeding them, obtaining feedback through surveys, and using that feedback to improve service.
Calgary Jan 2017
This document discusses strategies for retaining patients at a dental practice. It notes that it costs much less to keep existing patients than acquire new ones. The main reasons patients leave a practice are poor quality of care, issues with insurance acceptance, lost trust, high fees, poor chairside manner, and an unfriendly staff. Key retention strategies include providing convenient access, delivering gentle and attentive care, personalizing the patient experience through follow-ups and remembering personal details, and ensuring an affordable pain-free experience. The document emphasizes making patients feel valued rather than like "just a number."
Solar charger OAP
The document discusses the importance of interviewing customers to gain feedback. It provides tips for using customer feedback to improve a business, such as making it easy for customers to provide feedback, being transparent about how feedback is used, drawing on existing feedback channels, and measuring the results of feedback to identify which parts of the customer experience most impact perceptions of the business.
On Customer Service by Delicia Powell
Check out Delicia Powell's engaging and insightful presentation on how to deliver excellent customer service.
AppSec PNW: Android and iOS Application Security with MobSF
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
The typical problem in product engineering is not bad strategy, so much as “no strategy”. This leads to confusion, lack of motivation, and incoherent action. The next time you look for a strategy and find an empty space, instead of waiting for it to be filled, I will show you how to fill it in yourself. If you’re wrong, it forces a correction. If you’re right, it helps create focus. I’ll share how I’ve approached this in the past, both what works and lessons for what didn’t work so well.
More Related Content
Similar to 5 Customer Survey Strategy Tips
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-Alabi
This document provides guidance for service professionals on effectively handling customer complaints and interactions. It discusses that complaints should be seen as opportunities to improve rather than negatives. Every complaint is a "gift" that can help strengthen customer relationships and satisfaction. The document outlines best practices such as actively listening to customers, acknowledging and empathizing with their concerns, apologizing and fixing issues, and thanking customers. When saying "no" to customers, alternatives should be offered rather than outright denial. Effective phone interactions involve promptly answering calls, addressing customers respectfully by name, avoiding jargon, and properly documenting issues. The overall message is that how customers are treated and problems are handled will have a long lasting impact.
Message to candidates
The document provides tips for job hunting during the pandemic. It advises candidates to: 1) keep their CV and market knowledge up to date; 2) be organized and prepare for interviews by researching companies and keeping notes; and 3) tailor their CV for each role to demonstrate their relevant skills and add value early.
W4 2523 - Handling Customer's Inquiries.pptx
This document discusses the importance of effectively handling customer inquiries. It notes that businesses that respond to customer inquiries in a timely and thoughtful manner enjoy better brand reputation and more loyal customers. Every inquiry is an opportunity to make a good impression. The document outlines some best practices for handling inquiries such as developing clear policies for agents to follow, categorizing inquiries for efficiency, and enabling self-service options when appropriate. It also discusses the importance of addressing complaints to preserve reputation and learning from common inquiries to improve business operations and customer experience.
Top 5 customer service mistakes - PIPEFY
Top 5 customer service mistakes - PIPEFYPipefy - BPM Business Process Management & Workflow Software
You will learn:
✓ What is customer service?
✓ What’s the secret for providing excellent customer service?
✓ What makes a customer representative great?
✓ The 5 most common customer service mistakes (and how to avoid making them)
www.pipefy.comHidden Profit
The document provides tips for businesses to increase profits during an economic downturn by boosting sales and reducing costs using the telephone. It recommends using a freephone number to attract more customers, providing excellent customer service with an 0845 number, and implementing a referral program. Businesses can increase sales by getting more customers, increasing purchase frequency through targeted offers, and raising average order value via add-on sales and promotional deals. Costs can be reduced by choosing a low-cost telephone provider and improving sales skills.
Wpg 8 Pts Of Light Cust Svc
The document outlines 8 points of light or principles for achieving customer service excellence: 1) Show you care about customers by greeting them with a smile and making them feel special. 2) Follow up with customers to understand what went well and how to improve, and ask if they will act as a reference. 3) Empower employees to solve problems and ensure they know their authority limits. 4) Be flexible and adaptable to individual customer needs and schedules. 5) Keep promises by meeting commitments and deadlines. 6) Be responsive by responding to inquiries in a timely manner or suggesting alternatives if unable to provide the service. 7) Keep communication lines open by keeping customers informed of next steps, updates, good news and bad news. 8
Mel feller, mpa, mhr, discusses word of mouth marketing
Mel Feller, MPA, MHR, Discusses Word of Mouth Marketing.
Mel is the President/Founder of Mel Feller Seminars with Coaching for Success 360, Inc. and Mel Feller Coaching. Mel Feller maintains offices in Texas and in Utah.
It is as important to know what word of mouth marketing IS as what it IS NOT. Word-of-Mouth (W-O-M) is about involving, educating and satisfying customers. It is not about abandoning your marketing plan and advertising campaign. It is not enough to simply provide good customer service and wait for the buzz to build. In fact, let us test your knowledge of W-O-M with this simple quiz. Select the most suitable answer to the following questions. Answers are at the end of the handout/article.
Mel Feller, MPA, MHR, is a well-known real estate, business consultant, personal development consultant and speaker, specializing in performance, productivity, and profits. Mel is the
President/Founder of Mel Feller Seminars with Coaching For Success 360, Inc. and Mel Feller Coaching, a real estate and business specific coaching company. His three books for real estate professionals are systems on how to become an exceptional sales performer. His four books in Business and Government Grants are ways to leverage and increase your business Success in both time and money! His book on Personal Development “Lies that Will Sabotage Your Success”. Mel Feller is in Texas and In Utah. Currently an MBA Candidate
Customer Service
This document discusses the importance of customer service and how to effectively serve customers. It defines what customer service is and explains that customers are the most important part of any business. It also outlines how customer expectations have changed over time, with today's customers being more involved in the product research process. The document provides tips for demonstrating good customer service, such as greeting customers, understanding their needs, explaining products, suggesting additional items, and thanking customers. It also discusses how to properly handle complaints and deal with different customer personalities. Retaining customers is important as it leads to increased sales, market strength, and reduced costs.
Customer Service Training
This document provides an overview of a customer service training session. The training will teach participants how to implement a customer service excellence program in their company. It will cover key elements of customer service like the 5 basic customer needs of friendliness, empathy, fairness, control, and information. Participants will learn everyday practices for excellent customer service and how to make a positive first impression. The training also details the benefits of providing excellent customer service such as satisfied customers, customer retention, and increased profits.
Customer service presentation
The document discusses the importance of customer service and strategies for building a customer-focused company. Some key points include:
- Customer satisfaction and service has increasingly become important over time, from price and value in the past to quality, convenience, and service today.
- Every customer interaction represents a "moment of truth" that can influence future purchasing decisions. Customers make quick judgments about a company based on their experiences.
- To be customer-focused, a company must listen to customers, understand their needs, and strive to satisfy them. This fosters customer loyalty and positive word-of-mouth.
- Strategies for building a customer focus include soliciting customer feedback, training all employees to
Feefo final
The document discusses the benefits of feedback and reviews for businesses. It covers topics like the power of reviews in increasing trust and conversions. Case studies are presented showing how adding genuine customer reviews and testimonials to websites resulted in increased engagement, conversion rates, and business growth. Top tips include using the power of three reviews, showing all feedback transparently including negatives, and partnering with review platforms to increase trust and conversions.
Customer service wiki
The document discusses the importance of excellent customer service. It defines customer service as exceeding customer expectations. It emphasizes providing great customer service before, during, and after every customer interaction, even with non-buying customers. The document also outlines the G.R.E.A.T. approach to customer service - Greet, Respect, Evaluate, Adjust, Thank. Additionally, it stresses the importance of understanding customers by knowing the 6 C's - Competition, Communication, Competence, Care, Complaints, Checks and Balances. The document provides an example of excellent customer service versus just providing information.
Feefo
Presentation done by Andy Mabbutt, during "Digital influencers, reviews and reputation" workshop, of the ENTER2015 eTourism conference.
10 Rules Of Customer Feedback
The document provides 10 rules for gathering customer feedback:
1. Make customers feel important
2. Gather feedback at every opportunity
3. Encourage customers to provide anonymous feedback through third parties
4. Customer feedback does not require large expenditures
5. Make providing feedback easy through various channels
6. Incentivize customers to provide feedback
7. Involve customers in directing the business
8. Create a feedback loop by thanking customers and updating them
9. Share customer feedback throughout the organization
10. Use feedback to make quick changes
CUSTOMER_SERVICE_-OUR_PRIORITY by UKAUMUNE CHARLES
1. Customer service should focus on understanding customer values and providing exceptional service beyond expectations.
2. Top-down commitment from management is essential to set the proper tone for frontline staff.
3. Companies must implement specific service standards, reward good employee performance, invest in complaint resolution, and train staff.
4. Understanding who the most profitable customers are and building loyalty among them will help strengthen the business.
Building A Customer Journey Map PowerPoint Presentation Slides
Presenting this set of slides with name - Building A Customer Journey Map Powerpoint Presentation Slides. This complete deck is oriented to make sure you do not lag in your presentations. Our creatively crafted slides come with apt research and planning. This exclusive deck with seventeen slides is here to help you to strategize, plan, analyse, or segment the topic with clear understanding and apprehension. Utilize ready to use presentation slides on Building A Customer Journey Map Powerpoint Presentation Slides with all sorts of editable templates, charts and graphs, overviews, analysis templates. It is usable for marking important decisions and covering critical issues. Display and present all possible kinds of underlying nuances, progress factors for an all inclusive presentation for the teams. This presentation deck can be used by all professionals, managers, individuals, internal external teams involved in any company organization.
Customer Delight
The document discusses strategies for achieving customer delight and satisfaction. It outlines conducting customer expectation surveys to identify priorities and customer satisfaction surveys to obtain feedback. Action taken reports are used to identify causes of dissatisfaction, take corrective actions, and track progress to inform customers. The key is understanding customer expectations, meeting or exceeding them, obtaining feedback through surveys, and using that feedback to improve service.
Calgary Jan 2017
This document discusses strategies for retaining patients at a dental practice. It notes that it costs much less to keep existing patients than acquire new ones. The main reasons patients leave a practice are poor quality of care, issues with insurance acceptance, lost trust, high fees, poor chairside manner, and an unfriendly staff. Key retention strategies include providing convenient access, delivering gentle and attentive care, personalizing the patient experience through follow-ups and remembering personal details, and ensuring an affordable pain-free experience. The document emphasizes making patients feel valued rather than like "just a number."
Solar charger OAP
The document discusses the importance of interviewing customers to gain feedback. It provides tips for using customer feedback to improve a business, such as making it easy for customers to provide feedback, being transparent about how feedback is used, drawing on existing feedback channels, and measuring the results of feedback to identify which parts of the customer experience most impact perceptions of the business.
On Customer Service by Delicia Powell
Check out Delicia Powell's engaging and insightful presentation on how to deliver excellent customer service.
Similar to 5 Customer Survey Strategy Tips (20)
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-Alabi
COMPLAINT AS A GIFT IN CUSTOMER SERVICE by Morolake Akin-Alabi
Mel feller, mpa, mhr, discusses word of mouth marketing
Mel feller, mpa, mhr, discusses word of mouth marketing
CUSTOMER_SERVICE_-OUR_PRIORITY by UKAUMUNE CHARLES
CUSTOMER_SERVICE_-OUR_PRIORITY by UKAUMUNE CHARLES
Building A Customer Journey Map PowerPoint Presentation Slides
Building A Customer Journey Map PowerPoint Presentation Slides
Recently uploaded
AppSec PNW: Android and iOS Application Security with MobSF
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
The typical problem in product engineering is not bad strategy, so much as “no strategy”. This leads to confusion, lack of motivation, and incoherent action. The next time you look for a strategy and find an empty space, instead of waiting for it to be filled, I will show you how to fill it in yourself. If you’re wrong, it forces a correction. If you’re right, it helps create focus. I’ll share how I’ve approached this in the past, both what works and lessons for what didn’t work so well.
Generating privacy-protected synthetic data using Secludy and Milvus
During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.
HCL Notes and Domino License Cost Reduction in the World of DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
Mutation Testing for Task-Oriented Chatbots
Conversational agents, or chatbots, are increasingly used to access all sorts of services using natural language. While open-domain chatbots - like ChatGPT - can converse on any topic, task-oriented chatbots - the focus of this paper - are designed for specific tasks, like booking a flight, obtaining customer support, or setting an appointment. Like any other software, task-oriented chatbots need to be properly tested, usually by defining and executing test scenarios (i.e., sequences of user-chatbot interactions). However, there is currently a lack of methods to quantify the completeness and strength of such test scenarios, which can lead to low-quality tests, and hence to buggy chatbots.
To fill this gap, we propose adapting mutation testing (MuT) for task-oriented chatbots. To this end, we introduce a set of mutation operators that emulate faults in chatbot designs, an architecture that enables MuT on chatbots built using heterogeneous technologies, and a practical realisation as an Eclipse plugin. Moreover, we evaluate the applicability, effectiveness and efficiency of our approach on open-source chatbots, with promising results.
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
Simplify your search for a reliable Python development partner! This list presents the top 10 trusted US providers offering comprehensive Python development services, ensuring your project's success from conception to completion.
Astute Business Solutions | Oracle Cloud Partner |
Your goto partner for Oracle Cloud, PeopleSoft, E-Business Suite, and Ellucian Banner. We are a firm specialized in managed services and consulting.
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
Northern Engraving | Nameplate Manufacturing Process - 2024
Manufacturing custom quality metal nameplates and badges involves several standard operations. Processes include sheet prep, lithography, screening, coating, punch press and inspection. All decoration is completed in the flat sheet with adhesive and tooling operations following. The possibilities for creating unique durable nameplates are endless. How will you create your brand identity? We can help!
JavaLand 2024: Application Development Green Masterplan
My presentation slides I used at JavaLand 2024
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Harnessing the Power of NLP and Knowledge Graphs for Opioid Research
Gursev Pirge, PhD
Senior Data Scientist - JohnSnowLabs
Dandelion Hashtable: beyond billion requests per second on a commodity server
This slide deck presents DLHT, a concurrent in-memory hashtable. Despite efforts to optimize hashtables, that go as far as sacrificing core functionality, state-of-the-art designs still incur multiple memory accesses per request and block request processing in three cases. First, most hashtables block while waiting for data to be retrieved from memory. Second, open-addressing designs, which represent the current state-of-the-art, either cannot free index slots on deletes or must block all requests to do so. Third, index resizes block every request until all objects are copied to the new index. Defying folklore wisdom, DLHT forgoes open-addressing and adopts a fully-featured and memory-aware closed-addressing design based on bounded cache-line-chaining. This design offers lock-free index operations and deletes that free slots instantly, (2) completes most requests with a single memory access, (3) utilizes software prefetching to hide memory latencies, and (4) employs a novel non-blocking and parallel resizing. In a commodity server and a memory-resident workload, DLHT surpasses 1.6B requests per second and provides 3.5x (12x) the throughput of the state-of-the-art closed-addressing (open-addressing) resizable hashtable on Gets (Deletes).
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
Apps Break Data
How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?
Essentials of Automations: Exploring Attributes & Automation Parameters
Building automations in FME Flow can save time, money, and help businesses scale by eliminating data silos and providing data to stakeholders in real-time. One essential component to orchestrating complex automations is the use of attributes & automation parameters (both formerly known as “keys”). In fact, it’s unlikely you’ll ever build an Automation without using these components, but what exactly are they?
Attributes & automation parameters enable the automation author to pass data values from one automation component to the next. During this webinar, our FME Flow Specialists will cover leveraging the three types of these output attributes & parameters in FME Flow: Event, Custom, and Automation. As a bonus, they’ll also be making use of the Split-Merge Block functionality.
You’ll leave this webinar with a better understanding of how to maximize the potential of automations by making use of attributes & automation parameters, with the ultimate goal of setting your enterprise integration workflows up on autopilot.
Programming Foundation Models with DSPy - Meetup Slides
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
Recently uploaded (20)
AppSec PNW: Android and iOS Application Security with MobSF
AppSec PNW: Android and iOS Application Security with MobSF
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...
Generating privacy-protected synthetic data using Secludy and Milvus
Generating privacy-protected synthetic data using Secludy and Milvus
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
Your One-Stop Shop for Python Success: Top 10 US Python Development Providers
Astute Business Solutions | Oracle Cloud Partner |
Astute Business Solutions | Oracle Cloud Partner |
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
Energy Efficient Video Encoding for Cloud and Edge Computing Instances
Northern Engraving | Nameplate Manufacturing Process - 2024
Northern Engraving | Nameplate Manufacturing Process - 2024
JavaLand 2024: Application Development Green Masterplan
JavaLand 2024: Application Development Green Masterplan
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
Harnessing the Power of NLP and Knowledge Graphs for Opioid Research
Harnessing the Power of NLP and Knowledge Graphs for Opioid Research
Dandelion Hashtable: beyond billion requests per second on a commodity server
Dandelion Hashtable: beyond billion requests per second on a commodity server
Nordic Marketo Engage User Group_June 13_ 2024.pptx
Nordic Marketo Engage User Group_June 13_ 2024.pptx
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
Essentials of Automations: Exploring Attributes & Automation Parameters
Essentials of Automations: Exploring Attributes & Automation Parameters
9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...
9 CEO's who hit $100m ARR Share Their Top Growth Tactics Nathan Latka, Founde...
Programming Foundation Models with DSPy - Meetup Slides
Programming Foundation Models with DSPy - Meetup Slides
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdf
5 Customer Survey Strategy Tips
- 1. HOW TO design a customer survey I V R T E C H N O L O G Y G R O U P
- 2. OFFER MULTIPLE DELIVERY OPTIONS
- 3. MOST COMPANIES AVERAGE RESPONSE RATES OF 5-10% USING TRADITIONAL DELIVERY METHODS. TO INCREASE THESE ODDS, YOU NEED TO CATER TO YOUR CUSTOMERS.
- 4. ON YOUR WEBSITE OVER THE PHONE IN AN EMAIL BY TEXT MESSAGE CUSTOMERS CAN TAKE SURVEYS:
- 5. KEEP SURVEYS SIMPLE & CLEAR
- 6. THE EASIER A CUSTOMER SURVEY IS TO COMPLETE THE MORE LIKELY CUSTOMERS WILL COMPLETE IT. SHOULD A CUSTOMER NEED TO EXPLAIN MORE THEY WILL MOST LIKELY DO THAT ON THEIR OWN.
- 7. TAKE ADVANTAGE OF NEGATIVE RESPONSES
- 8. IF A CUSTOMER LEAVES NEGATIVE FEEDBACK THEY LIKELY WANT YOUR COMPANY TO IMPROVE ... LOOK FOR TRENDS THEN FIX THE PROBLEM.
- 10. YOUR CUSTOMERS ARE TAKING THE TIME TO FILL OUT A SURVEY LET THEM KNOW YOU’RE LISTENING. THANK THE CUSTOMER FOR TAKING THE TIME TO PROVIDE INPUT. ASK THEM HOW THEY WOULD LIKE TO BE CONTACTED. THE CUSTOMER WILL KNOW YOU ARE LISTENING. THEY WILL KNOW THEY’RE MAKING AN IMPACT.
- 12. FOLLOW THROUGH AND CONTACT YOUR CUSTOMERS WHEN THERE IS A PROBLEM. BE SURE TO DO SO RIGHT AWAY.
- 13. LEARN MORE ABOUT IVR SURVEYS CLICK HERE