Data is the soil khan smith create tech 2012Khan Smith
You can view the presentation here:
http://www.viddler.com/v/ccfe8168
http://www.viddler.com/v/337d0421
http://createtech.aaaa.org/data-is-the-soil-for-ebusiness/
Master Class 'Servicialisation - From Service Identifying to Service Billing ...servicEvolution
This master class was hosted by the itSMF Russia for presenting the approach of servicialisation / Сервиселизация to the ITIL/itSMF community for review and discussion.
http://www.itsmforum.ru/events/2012_05_28
Agenda
- Servicialisation – Coining, Deducing & Demarcating
- Service Trilemma – Service Quality, Service Price & Service Cost
- Service Identifying – Service Consumer, Service Object & Benefit
- Service Specifying – 12 Service Attributes, 3 Service Levels & 2 Pages
- Service Composing – Service Specification, Service Map & Service Screenplay
- Service Orchestrating – Service Concept, Supplier & Service Supply Chain
- Service Cataloguing – Service Specification, Service Prices & Service Offering
- Service Committing – Service Catalogue, Service Committing & SLA
- Service Concerting – Delivery Readiness, Delivery Capacity & Delivering
- Service Billing – SLA, Service Delivery Price & Service Consumption
- Service Providing Maturity Model – Maturity Levels, Maturity Criteria & Steps
The approach shall be presented on the itSMF Congress 2012 of itSMF Russia on September 12th to 13th, 2012, too.
http://itsmforum.ru/news/all_news/2012_12_29_2
s. further documents in German
- Servicialisierung - Service-Erbringung & Methodik
https://www.slideshare.net/PaulGHz/konzeptpapier-servicialisierung-serviceerbringung-und-methodik-v060300pdf
- Service-Trilemma - Dimensionen & Beteiligte
https://www.slideshare.net/PaulGHz/konzeptpapier-servicetrilemma-dimensionen-beteiligte-v060100pdf
- Service-Identifizierung - Service-Typ & Wesensmerkmale
https://www.slideshare.net/PaulGHz/konzeptpapier-serviceidentifizierung-servicetyp-wesensmerkmale-v060200pdf
- Service-Kategorien - Service-Objekttypen & Nutzeffekttypen
https://www.slideshare.net/PaulGHz/konzeptpapier-servicekategorien-serviceobjekttypen-nutzeffekttypen-v060200pdf
- Service-Spezifizierung - Service-Typ & Service-Erbringungsqualität
https://www.slideshare.net/PaulGHz/konzeptpapier-servicespezifizierung-servicetyp-und-serviceerbringungsqualitt-v060100pdf
- Service-Konzept - Service-Beitragstypen & Service-Drehbuch
https://www.slideshare.net/PaulGHz/konzeptpapier-servicekonzept-servicebeitragstypen-servicedrehbuch-v060200pdf
- Service-Orchestrierung - Service-Beitragstypen & Service-Beitragszubringer
https://www.slideshare.net/PaulGHz/konzeptpapier-serviceorchestrierung-servicebeitragstypen-servicebeitragszubringer-v060200pdf
- Service-Kontrahierung - Service-Kunde & Service-Konsumenten
https://www.slideshare.net/PaulGHz/konzeptpapier-servicekontrahierung-servicekunde-servicekonsumenten-v060100pdf
- Service-Triathlon - Auslöser & Adressaten
https://www.slideshare.net/PaulGHz/konzeptpapier-servicetriathlon-auslser-adressaten-v060100pdf
- Servuktionsumsatz - Service-Erbringungspreis & Service-Menge
https://www.slideshare.net/PaulGHz/konzeptpapier-servuktionsumsatz-serviceerbringungspreis-servicemenge-v060100pdf
Data is the soil khan smith create tech 2012Khan Smith
You can view the presentation here:
http://www.viddler.com/v/ccfe8168
http://www.viddler.com/v/337d0421
http://createtech.aaaa.org/data-is-the-soil-for-ebusiness/
Master Class 'Servicialisation - From Service Identifying to Service Billing ...servicEvolution
This master class was hosted by the itSMF Russia for presenting the approach of servicialisation / Сервиселизация to the ITIL/itSMF community for review and discussion.
http://www.itsmforum.ru/events/2012_05_28
Agenda
- Servicialisation – Coining, Deducing & Demarcating
- Service Trilemma – Service Quality, Service Price & Service Cost
- Service Identifying – Service Consumer, Service Object & Benefit
- Service Specifying – 12 Service Attributes, 3 Service Levels & 2 Pages
- Service Composing – Service Specification, Service Map & Service Screenplay
- Service Orchestrating – Service Concept, Supplier & Service Supply Chain
- Service Cataloguing – Service Specification, Service Prices & Service Offering
- Service Committing – Service Catalogue, Service Committing & SLA
- Service Concerting – Delivery Readiness, Delivery Capacity & Delivering
- Service Billing – SLA, Service Delivery Price & Service Consumption
- Service Providing Maturity Model – Maturity Levels, Maturity Criteria & Steps
The approach shall be presented on the itSMF Congress 2012 of itSMF Russia on September 12th to 13th, 2012, too.
http://itsmforum.ru/news/all_news/2012_12_29_2
s. further documents in German
- Servicialisierung - Service-Erbringung & Methodik
https://www.slideshare.net/PaulGHz/konzeptpapier-servicialisierung-serviceerbringung-und-methodik-v060300pdf
- Service-Trilemma - Dimensionen & Beteiligte
https://www.slideshare.net/PaulGHz/konzeptpapier-servicetrilemma-dimensionen-beteiligte-v060100pdf
- Service-Identifizierung - Service-Typ & Wesensmerkmale
https://www.slideshare.net/PaulGHz/konzeptpapier-serviceidentifizierung-servicetyp-wesensmerkmale-v060200pdf
- Service-Kategorien - Service-Objekttypen & Nutzeffekttypen
https://www.slideshare.net/PaulGHz/konzeptpapier-servicekategorien-serviceobjekttypen-nutzeffekttypen-v060200pdf
- Service-Spezifizierung - Service-Typ & Service-Erbringungsqualität
https://www.slideshare.net/PaulGHz/konzeptpapier-servicespezifizierung-servicetyp-und-serviceerbringungsqualitt-v060100pdf
- Service-Konzept - Service-Beitragstypen & Service-Drehbuch
https://www.slideshare.net/PaulGHz/konzeptpapier-servicekonzept-servicebeitragstypen-servicedrehbuch-v060200pdf
- Service-Orchestrierung - Service-Beitragstypen & Service-Beitragszubringer
https://www.slideshare.net/PaulGHz/konzeptpapier-serviceorchestrierung-servicebeitragstypen-servicebeitragszubringer-v060200pdf
- Service-Kontrahierung - Service-Kunde & Service-Konsumenten
https://www.slideshare.net/PaulGHz/konzeptpapier-servicekontrahierung-servicekunde-servicekonsumenten-v060100pdf
- Service-Triathlon - Auslöser & Adressaten
https://www.slideshare.net/PaulGHz/konzeptpapier-servicetriathlon-auslser-adressaten-v060100pdf
- Servuktionsumsatz - Service-Erbringungspreis & Service-Menge
https://www.slideshare.net/PaulGHz/konzeptpapier-servuktionsumsatz-serviceerbringungspreis-servicemenge-v060100pdf