What are WeDoing...?我們在做什麼…?
PTS, Taiwan, April 2016, Ulrik Haagerup, Executive Director of News, DR
3.
This is nota normal
newsroom talk about
這不是普通新聞講座,我們不談:
• how to get more likes on
Social Media
怎樣在社群媒體拿更多的「讚」
• how to report faster on
the web
怎樣在網路平台搶快
• how to edit on an iPhone
怎樣用 iPhone 寫新聞
• how to survive another
budget cut
怎樣度過一次次預算刪減
• Or on a new multimedia
newsroom organization
全新多媒體新聞部組織
3
Sorry!抱歉!
4.
It is allAbout Culture
我們談的是文化 • Who we are 我們是誰
• Why we are here 為何在這裡
• The meaning we create
我們創造的意義
• Our role in society
我們在社會上的角色
• The future of Public Service
公眾服務的未來
• It is about bad journalistic
habits
不良報導習慣
• And the need for change
改變的必要
4
Trust is Gone信任感消失
Publictrust
in different
professions
不同行業的
公眾信任度
護士 Nurses
醫師 Doctors
警察 Policemen
教師 Teachers
電工 Electricians
會計 Accountants
家庭看護 Home nurses
律師 Lawyers
幼教人員Child educators
水管工 Plumbers
木工 Carpenters
卡車司機 Truck drivers
通訊業務 Comm. consultants
退休金顧問 Pension consultants
銀行理專 Bank consultants
計程車司機 Taxi drivers
房屋仲介Real estate agents
記者 Journalists
汽車業務員 Car dealers
政治人物 Politicians
政治公關 Spin doctors
13.
Why Don’t TheyTrust Politicians
為何大家不相信政治人物
• When people
find a gap
between
what
politicians
say and what
they do.
• 人們發現政治
人物的所言與
所行有落差。
13
14.
Why don’t TheyTrust Us?
為何大眾不相信我們? • Because people
find a gap between
what we promise
and what we do.
• 大眾發現我們的承諾
和行為有落差。
• We say that we
give them a true
picture of the
world.
• 我們說要給大眾呈現
世界的真實面貌。
• But do we?
• 我們做到了嗎?
14
My Moment ofTruth我的關鍵時刻
TV-avisen, DRs evening news, 6.30 PM, Friday Sep. 8th, 2008:
2008年9月8日晚間6:30新聞
1) Welcome 開場
2) Terror threat against Denmark 丹麥遭恐怖威脅
3) Shooting incident in Copenhagen 哥本哈根槍擊案
4) New regional trains not delivered on time
新開地方列車線未能準時到班
5) Cervical cancer a danger to young girls
子宮頸癌年輕化
6) Strike among bus drivers continues 公車司機罷工持續
7) Woman abducted and abused 婦女遭誘拐虐待
8) Crisis in The Social Democratic Party before conference 社民黨的會前危機
9) Old man runs for president in a US in crisis 老將參選美國總統
10) Court case about airplane accident with many dead begins 死亡空難開庭
11) Suppressed North Koreans works out 北韓人出外工作
12) A giant mechanical spider creates fear in Liverpool 利物浦機器大蜘蛛引恐慌
13) And the weather forecast: The rain continues... 氣象預報
Professor Hans HenrikKnoop
President of The European Network
for Positive Psychology
歐洲正向心理學組織主席
“News Media are now so full
of stories on misery.
Negativity controls news
flow, and therefore also
politics and public debate.”
「新聞媒體充斥悲慘故事。負向
觀點掌控新聞走向,乃至於政治
及公眾議論。」
“Apathy or fear is the result.
The risk is that people not
only deselect media as
sources for news, but also
that they disengage in the
public debate.”
「結果造成無感和恐懼。其風險在
於公眾不僅放棄以媒體作為新聞來
源,也退出公眾議論。」
-News Create Apathy新聞造成無感
- Don’t Panic別恐慌
”Newsmedia focus so much on the bad examples that the
public gets a totally wrong picture. Life in Africa is
improving rapidly. Poverty is down 50 percent since 1990.”
「新聞媒體太聚焦於負面案例,讓大眾有了完全錯誤的印象。非洲的
生活正在快速提昇。1990年起,貧窮下降了50%。」
Professor Hans Rosling
32
- The Pictureis Wrong 印象錯了
“Negativity is an illness
caught by even serious
newspapers, magazines
and not at least TV News
broadcasters all over the
world.
負向是種疾病,連認真的報章雜誌
都無法倖免,遑論全球各地的電視
新聞報導。
Roland Schatz
CEO
Media Tenor媒體研究中心
The problem is not that
their numbers are
wrong. Problem is that
the picture
gets wrong”
問題不在於數字有誤,而是呈現
的印象有誤。」
A New WorldOrder...新的世界秩序
“The axis today is not liberal and conservative. The axis is constructive-
destructive.”「如今的分野不是自由派和保守派,而是建設與破壞。」
”You’ve cast your lot on the destructive side. If you do not take care
this will be your legacy.「你們已經站在破壞這邊。如果不處理,就會成為遺毒。
You can be better.”你們可以做得更好。」
Steve Jobs to Rupert Murdoch 13 months before the closing of The News of The World
世界新聞報停刊13個月前,賈伯斯給梅鐸的建言
What´s News?新聞是什麼?
- Agood story is a
bad story.
- 壞消息就是好新聞。
- If nobody gets mad,
it is not journalism
but advertising.
- 沒人抓狂就不是新聞,
而是廣告。
丹麥媒體新聞學院第一學期
1st semester at Danish School of
Media and Journalism
42.
- Before interviewinga
politician, ask yourself: Why
is this bastard lying to me?
訪問政治人物前先自問:
為何這混蛋要對我撒謊?
Harold Ewans
Former editor-in-chief of The Times
英國泰晤士報前總編
42
43.
”We lean thatthe goal of journalism is to be
critical…”
Journalism student, 2015
「我們學到,報導的目標就是要批判…」
新聞系學生,2015
43
1) Conflicts 衝突
-but where do the
parties agree?
但雙方觀點相同處?
- and where is the
solution?
解決方案呢?
Because confrontations are entertaining and easily understood
因為對立有娛樂性,好懂
46.
2) Crooks惡棍
We dreamof bringing down
the crooks 我們夢想整倒惡棍
- but are all politicians,
lawyers and CEOs corrupt
and incompetent?
- 但政治人物、律師和總裁全
都貪腐無能嗎?
47.
3) Victims受害者
There’s alwayssomeone to
feel sorry for?
總有值得同情的人
But are all interest groups
always victims?
但所有利益團體都是受害者嗎?
Or does society as a whole
suffer more?
還是整個社會受害更深?
There’s Always anAccident Somewhere
總有地方發生事故
And we have access to all of them. Right now. All the time.
我們都能取得所有訊息,此時此刻,時時刻刻。
50.
50
“Bad, dramatic newsis easy for
reporters to cover
in newspapers and TV.
Good news however happens in slow
motion and without
drama. Countries become richer, but
it is difficult to show in pictures.
People’s health improves, but nobody
invites to a press conference about
the children, who did not
die from malaria.”
Bill Gates
「戲劇性的壞消息用報紙和電視報導很容易。
但好消息的發展慢,而且沒有戲劇性。
國家變富有,卻難以用畫面呈現;
人們的健康改善,但沒人開記者會報導沒有
死於瘧疾的孩童。」
比爾蓋茲
Change改變
”Without changing our
patternof thought, we
will not be able to solve
the problems we created
with our current pattern
of thought”
Albert Einstein
「不改變思維模式,就無法
解決我們用現有思維模式所
造成的問題。」
愛因斯坦
53.
Which
Business are
we in??
我們做的是什麼生意?
•We are not in the
coffee business
serving people.
我們不是向人賣咖啡的生意
• We are in the people
business serving
coffee.
而是用咖啡做人的生意
Starbucks
Supplement補充
• There isa need to supplement
our normal criterea for news.
• 新聞的認定標準需要補充。
• People also need inspiration to
solutions. Stories that focus on
ways out and hope.
• 大眾也需要靈感想出對策。報導著眼
於找出路和希望的故事。
• Constructive news is about
possibilities and people, who do
something the rest of us might
learn from.
• 建設性新聞報導的是可能性,以及所
作所為能讓人從中學習的人物。
Journalism is afeedback mechanism
to help society selfcorrect.
新聞是幫助社會自我修正的回饋機制 65
66.
Our new Questions:我們的新問題
Ifwe ask different questions, we often
get different answers:
不同的提問常會得到不同答案:
When we uncover a problem, we now
think further:
發現問題時,現在要想更深:
Where is the inspiration to the solution
of the problem?哪裡有問題對策的靈感?
We ask:要問的是:
- What is your own idea?自己有什麼想法?
- What is a possible solution?可能的對策?
- What can we learn from this?能學到什麼?
- What have others done?別人做過什麼?
- When other people can, why can’t we?
- 別人能,我們為何不能?
News Can AlsoBe About Tomorrow
新聞也可以報導未來
Constructive news:
Inspiration to solutions of
important problems of
tomorrow
建設性報導:
為未來重大問題對策提供啟發
70.
And, yes: ItWorks 確實有效
• Our News brands, TV Avisen, Radioavisen and Orientering,
are now the most trusted news brands ind Denmark.
• TV Avisen、Radioavisen 和 Orientering 如今是丹麥最受信任的新
聞品牌。
• TVA 21.30 is now the biggest in country with rising share.
TVA 21.30 在國內收視率最高,而且節節上升。
• Mobile and online is up 10 percent in a year
• 行動和網路閱聽率一年上升 10%
• Radio News is at an all time high Radio News 收聽率破高峰紀錄
• TVA considered to be the most important news media in
Denmark TVA 被認為是丹麥最重要的新聞媒體
• Audience shows more positive attitude towards DR News by 6
percent in two years. 兩年內觀眾對 DR News的正向看法上升 6%
71.
Throw Light傳播光明
”Our jobit to
throw light.
我們的工作是傳播光明。
Not to spread
unnessesarry fear
and darkness.”
而非散佈不必要的恐懼
與黑暗
Michael Christiansen
Chairman of DR
71
The Mega Trendin News新聞大趨勢
73
“Constructive journalism is a new way of thinking. It
answers the question of why Public Media’s quality
journalism matters to society. It gives our news a clear
purpose.”
建設性報導是一種新的思考方式,說明為何公眾媒體的優質報
導對社會很重要,讓新聞有了明確目的。
EBU leader of Eurovision Academy, Nathalie Labourdette
74.
What’s Working atHuffPost
HuffPost成功之處
Jimmy Maymann, CEO AOL,
Verizon and Huffington Post
“There is a huge market for
constructive stories.
It has been highly successful for
us. We have found that people
really relate to constructive
stories and are much more
engaged in them than in
traditional news reporting.”
「建設性報導的市場很大。對我們來說
非常成功。我們發現大眾對建設性報導
很有共鳴,而且關注程度比傳統報導更
大。」
75.
Belgium 比利時
75
“Implementing constructive
newsstories has helped
VRT News to achieve
higher standards in
journalism. It is better
journalism, deeper
journalism, multi-layered
journalism, more engaging
journalism.”
「建設性報導讓 VRT News達成
更高的新聞水準。
這是更好的新聞;
更深入的新聞;
多層次的新聞;
更吸引人的新聞。」
Editor-in-Chief of VRT Björn Soensens
76.
Sweden 瑞典
76
“I believethe time is right for
change in journalism. It helps
us to rethink creatively when so
many things in our industry are
being turned upside down and
the competition is so intense.
Constructive News must not be
mistaken to be irrelevant or
sleak news. It does work.”
「我認為現在該是新聞進行變革的時
候了。在新聞界發生這麼多顛覆、競
爭如此激烈之時,新聞變革讓我們能
以創意方式重新思考。建設性報導絕
不能被錯認為是不相干或是裝門面的
新聞,它真的奏效。
Anne Lagercrantz, Editor in Cheif,
Swedish Radio News (And now SVT)
”Readers expect usto separate PR, spin
and representation of interest from fact.
They expect us to reveal disproportions
of what power says and what it does.
But at the same time they say:
Stop being negative.
Show us there are things in our
community that succeed.
Give new ideas a change.
Insprie us. Please….”
「讀者希望我們能把公關宣傳、利益代表與事實
分開。
他們期許我們能揭露權勢所言與所行的失調。
但他們同時也說:
停止負向報導。
讓我們看見社會中的成功事件。
給新觀點一個機會。
拜託,啟發我們…」
Per Vestergård,
Editor-in-Chief of Danish regional
Fyens Stiftstidende
A Succesful Newspaper 成功的報紙