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WHAT’S NEWSPublished weekly by the Dealer Support Group
April 24, 2008
®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates.
Please route to:
Initial
GM
Service
Parts
Warranty
CONFIDENTIALITY NOTICE
This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that
any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
LATEST BULLETINS
No new bulletins
BOSSWeb Tricks & Tips
How to open the 08 Can-Am
spring and summer promotion banner
1- Click on the banner from the home page
2- It will bring up a file download box, click "run"
3- It will bring up a security warning box, click "run"
again
4- A WinZip self-extractor box will come up, click
"browse", choose "desktop", and then click "OK" and
"unzip".
It will unzip 4 PDF files and an Excel sheet on your
desktop.
Accessory Terminal Locations
There are two accessory power terminal locations you
may be looking for on SpyderTM
. One is "un-switched"
battery power, and the other is "switched" battery
power. Fuse locations for both are found in the front
fuse block under the storage compartment lid.
The "un-switched terminal" can be found under the
service cover inside the storage compartment, plugged
to a blank white block, and has Violet / Orange and
Black wires.
The "switched" terminals are located inside a boot,
inside the left front upper shock tower weldment, and
have Violet / Yellow and Black wires. Trouble Shooting
Please don’t forget that all recent Technical Update
Books contain a handy trouble shooting index for past
models. You'll find the index on page 54-56 in the 2008
book. When confronted by service issues on 2002 and
subsequent models, check the index to find past
Update Books that may help you.
D.E.S.S.TM
Post Interface
Many of you may be using the new MPI-2 now that they
supersede the VCK and have been auto-shipped to all
Can-Am and Spyder dealers. Please keep in mind that
the D.E.S.S.TM
Post Interface (529036019) is needed
for programming keys on older boats, and the MPI-2
will not allow diagnostic functions on DI models without
the interface connected. The Interface was not auto-
shipped and must be ordered separately. The older
VCK will continue to be useful for many years.
Sport Boats
Effortless returns!
There is a new program supplier for Sport Boats radios,
CD players, and remote controls. If you should run
across a Jensen®
, Voyager®
, or Audiovox®
product
issue, have your repair technician call ASA's
experienced troubleshooting team and they'll help you
sort out the problem. Further information can be found
on page 9 of the 2008 Seadoo Technical Update book.
WHAT’S NEWSPublished weekly by the Dealer Support Group
April 9, 2008
®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates.
Please route to:
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Batteries
Please be reminded that you MUST adhere to the
proper battery PDI procedure as detailed in the PDI
Bulletin. Failure to do so may result in cosmetic
damage to your customer's new Spyder®
Roadster. We
will not accept claims for damaged plastic due to
improperly serviced batteries. After filling, the batteries
must sit upright so the electrolyte can absorb into the
plates. Also see "What's News" from Nov. 21, 2007.
You will see a running change to a pre-filled battery
coming soon.
Xenon lighting system & Fog Light kit
If the Xenon lighting system & Fog Light kit are both
installed as accessories, the customer will need to
purchase the optional wiring harness part number
710001327. Other wise there will not be enough wire
plugs for the system to work.
This is listed in both sets of instructions.
The part numbers for the optional kits are as follow:
Xenon Lighting System 219 400 083
Fog Light Kit 219 400 084
Safety Recall
Please be sure campaign 2008-0002 is completed on
all of your applicable Spyders®
. This is a SAFETY
campaign, and should not be over-looked. See
Roadster Warranty bulletin 2008-2
Dealer Certification
PROGRAM
DUE APRIL 15TH
!!!
2008-2009 SKI-DOO MEDIA PLAN
Parts and Accessories Managers: We want
to hear from you!
Complete our Satisfaction Survey by April 16th
and you
could win $1000 in cash! Go to BOSSWeb's Home
page, click on the "Dealer Survey – Parts and
Accessories Manager" banner (shown below) and voice
your opinion. We want to better serve you and need
your feedback to do so. We count on you!
Can I delete a sub user account?
No, at this moment it is not possible to delete a sub
user account for fiscal reason (Government regulation).
However, you can close a sub user account by putting
an expiration date in the sub user profile. We are
presently looking into a way to hide the sub user
account when it is not active. More info to come.
LATEST BULLETINS
Can-AmTM
ATV:
Service Bulletin 2008-11 A) Fault Code Displayed on
Gauge B) B.U.D.S. Setting Screen Discrepancies
Competition Bulletin 2008-2 DS 450 / Engine
Overheat Limp Home Modification
Ski-Doo®
:
Warranty Bulletin 2008-17 (Safety) Fuel Hose
Replacement
Sea-Doo®
PWC:
Warranty Bulletin 2008-2 A) Exhaust Hose Coming
Off on 255 H.O. B) Supercharger Outlet Hose Coming
Off on 255 H.O.
Sea-Doo®
Sportboat:
Service Bulletin 2008-5 Missing Compass in Cluster
CONFIDENTIALITY NOTICE
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any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
WHAT’S NEWSPublished weekly by the Dealer Support Group
Page 1 of 2 October 2, 2008
®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates.
Please route to:
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Important Technical Training Info
In June 2008, every Roadster dealership was auto-
shipped a training package. This material provided
critical information for every dealership including those
who had received earlier training. The material is the
most accurate and includes valuable SE5 training not
before presented.
You must have someone at your dealership complete
this training no later than October 31st
to ensure and
demonstrate your expertise and authority as a trained
Roadster repair and service facility.
DVD Volume 7 Can-Am Roadster Technical Overview /
Roadster Can-Am P/N 219 701 329
Can-Am Roadster Technical Overview Workbook
P/N 219 600 032 /
You can order these items if you cannot locate your
Roadster materials using the part numbers above.
To demonstrate the training is complete, log on to the
BRPTI training site and complete the following course.
Course 56002 - Can-Am Roadster Technical Overview
(DVD 7)
To achieve Technician Status in Roadster you may also
use your Original set of technical DVDs 1-5 to complete
the following exams on BRPTI:
Course 0050 Can-Am Roadster Technician Level (DVD
1-5)
Due date for Roadster training is October 31, 2008.
2009 Ski-Doo®
Technical Update Exam
After receiving the 2009 Ski-Doo Technical Update
book, at the one-day school or in the mail after schools
are finished, the following exam MUST be compleated
no later than December 31, 2008.
Course 52006 - 2009 Ski-Doo Technical Update
Course 52506 – 2009 Ski-Doo Mise à jour technique
550 Fan Summit Calibration
Don't forget the 550 Fan Summits are calibrated for
6000 ft. If not ridden at this altitude the clutching AND
carburetor jetting must be changed at the time of
PDI!!!
This is the selling dealer's responsibility. Failure to do
so will likely cause engine damage that is NOT
covered under warranty.
Starting with 2006 MY (model year) we have added a
large removable Mylar decal to the speedometer to
remind customers and technicians of this fact
New Version P2.3.21
This new version merges all previous versions and
product lines into one version. It is no longer necessary
to use different B.U.D.S. version for different product
lines. It is now available on BOSSWeb, go to:
ComCenter = Document
Document Type = Diagnostic Software
Category = B.U.D.S.
As always it is a good idea to keep at least the
previous version on your computer until total validation
is done with the new version.
LATEST BULLETINS
Can-AmTM
ATV:
Service Bulletin 2009-8 Throttle Plate Opening
CONFIDENTIALITY NOTICE
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any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
WHAT’S NEWSPublished weekly by the Dealer Support Group
Please route to:
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GM
Service
Parts
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Page 2 of 2 October 2, 2008
®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates.
SKI-DOO 2009 – popular part numbers
Shop manuals
P/N Model ETA
219100330 REV XP/XR™ 2 stroke mid November
219100332 REV XR™ 4-stroke 1200 end of December
219100334 REV XU™ end of January 2009
PS: One free copy will be auto-shipped automatically to your dealership around the mentioned dates.
800R rebuilt short block
MY Chassis P/N
2009 REV-XP™ N/A this season
2008 REV-XP™ 421000650
2007 & prior REV® 421000645
Belts
P/N Engine
417300197 500SS / SUMMIT 600 carb / Legend V800, Tundra V800
417300383 all 600 HO E-tec, all 1200 4-tec, MXZ® 800R
417300377 SUMMIT® 800R
605348425 all Skandic® & Expedition® models except Tundra™
415060600 all 550F
417300288 MXZ®X® 600 RS RACING
417300326 Tundra™ 300F
Spark plugs
P/N Type Engine
512060354 BR10ECS 500SS, 600 carb
415129375 PZFR6F 600 HO E-TEC
512059552 BR9ECS-5 MXZ® X 600 RS RACING
415129429 CR8EKB 1200 4-TEC
512060029 BR8ECS 0.8MM Expedition® TUV 600 HO SDI
414961100 BR9ES all 300F & 550F
707000246 DCP-R8E all V800
415128524 BR9ECS-8 800R
Selling Demo Units
When selling a demo unit to a customer please note that the demonstrator sales form & change of ownership form
need to be filled out and forwarded to your regional sales coordinator in order to complete the change of ownership
and render the unit eligible for current promotions. The following forms can be found on BOSSWeb in your dealer
binder under dealer /consumer forms as follows:
Demo Sales Form................................................5-3
Change of Ownership Form................................ 5-4
CONFIDENTIALITY NOTICE
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disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
WHAT’S NEWSPublished weekly by the Dealer Support Group
Please route to:
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GM
Service
Parts
Warranty
September 18, 2008
Service Managers: We want to hear from
you!
Complete our Satisfaction Survey by September 28th
and you could win $1000 in cash! Go to BOSSWeb's
Home page, click on the "Dealer Survey – Service
Manager" banner (shown below) and voice your
opinion. We want to better serve you and need your
feedback to do so. We're counting on you!
LATEST BULLETINS
Can-AmTM
ATV:
Warranty Bulletin (SAFETY) 2009-2 DS 90TM
XTM
Engine Tether Shutoff Switch
Can-AmTM
Roadster:
Warranty Bulletin 2008-4 GS Wheel Trim Ring
Drive Axles Shipping
We will start shipping drive axles to early snowfall
areas this week. If looking in BOSSWeb you will find a
shipping date of December. Please be assured you will
start to see axles well before this date though an exact
date yours will be shipped is hard to tell as we will ship
smaller quantities to all dealers as they become
available from our supplier.
E-TEC®
Spark Plugs
Proper orientation or "indexing" is critical for an
E-TEC®
engine to perform properly. Please make sure
you are using spark plugs received from BRP p/n
415129375 as these are specially indexed for the
E-TEC®
engine. If using plugs from any other supplier
special care will be needed to "index" the sparkplugs
properly.
Bombardier Recreational Product's Guide
to Service Fundamentals and Principles
This 480 page book is the only textbook of its kind as it
teaches basic theory and principles, using BRP's
products as examples. Your technicians can learn the
basics while applying the knowledge directly to our
Products. It was sent to your dealership free of charge
as part of your BRPTI training kit. This valuable text
book should be kept in a place where all technicians
will have access to it so they can refer to it when
questions arise. Please read "the book" and share it
with all your employees. Part number of the book is
484800168 (English) and a picture of the cover is
below.
When replacing the GBPS (gearbox position sensor)
on a Spyder™ Roadster it is not necessary to remove
the countershaft sprocket. The 2008 Service Manual
incorrectly states it must be removed yet the flat rate
(0.3 hr) does not include sprocket removal. The 2009
Service Manual will be corrected.
®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates.
CONFIDENTIALITY NOTICE
This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that
any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
WHAT’S NEWSPublished weekly by the Dealer Support Group
August 29, 2008
®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates.
Please route to:
Initial
GM
Service
Parts
Warranty
LATEST BULLETINS
Ski-Doo®
:
Service Bulletin 2009-6 Spring Chart
Sea-Doo®
PWC:
Service Bulletin 2008-9 Battery Care Reminder
Dealer Certification
PROGRAM
2008 Certification Program Reminders
Can-Am™ Roadster Technical Overview (DVD 7) is
due by August 31, 2008
Can-Am™ Roadster Technician Level (DVDs 1-5) is
due by October 31, 2008
New B.E.S.T. Price Lists Effective
September 1st
!!
Your current B.E.S.T. price lists are no longer valid
since September 1st. Do take a moment to go to
BOSSWeb / ComCenter / B.E.S.T. Guide and print our
latest price lists!
When you sell a B.E.S.T. plan, do not forget to fill out a
B.E.S.T. contract form (P/N: 484800210 in the USA and
484800212 in Canada) and register the service contract
on BOSSWeb.
You can also order our customer brochures (P/N:
219700533 in the USA and 219700709 in Canada),
desk mats (P/N: 219701170 in the USA and 219700535
in Canada) on BOSSWeb or by calling our team at 1-
800-366-6992.
CONFIDENTIALITY NOTICE
This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that
any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
Axle Caps
Spyder™ Roadsters produced prior to June 2008 were
shipped without rear axle caps. We have auto shipped
caps in sufficient quantity to retrofit all Spyder™ GS
units delivered to your dealership. These caps have
been shipped and will arrive at your dealership within
the next few days. Please install them on your
customers Spyder™. If more caps are required, they
may be ordered directly from PAC (Right – 705501022,
Left – 705501081)
Three Roadster Items Now Available
• The sporty looking, great sounding, lighter
weight Performance Silencer exhaust system
219400073
• The cast aluminum, polyurethane padded
passenger Adjustable Backrest with up to 5 cm
of forward and rear adjustment 219400082
• The Rear Sport Rack required to install the
backrest featuring a unique mounting system
that allows the backrest to click in instantly
219400081
Place your orders on BOSSWeb today!
QRS Adjuster Tool
We still have in stock quite a few "shop grade" QRS
adjuster tools for the polymer style belt deflection
adjusters found on 2008 and early 2009 Rev XP™'s.
The part number is 529036127.
WHAT’S NEWSPublished weekly by the Dealer Support Group
August 14th, 2008
®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates.
Please route to:
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Service
Parts
Warranty
LATEST BULLETINS
Can-AmTM
Roadster:
Warranty Bulletin 2008-3 Parking Brake Pedal
Dealer Certification
PROGRAM
2008 Certification Program Reminders
Mandatory section online exams:
• Course # 81010 Sales
• Course # 81011 Financial
• Course # 81012 Service
• Deadline: Nov 30th
CSI online exam (course # 81009):
• Must complete exam to complete CSI criteria
• Deadline Nov 30th
Signage:
• If you have received your signs from our supplier,
please send us your pictures at brp-cert-
photos@brp.cpm.
Warranty Campaigns:
• Completion of minimum 65% of campaigns with a
"start date" between Sept 1st
2007 and Sept 1st
2008.
• Measurement date: Nov 30th
2008
2008-2009 Spader Schedule is now available on their
website: www.spader.com.
Sport Boat wiring diagrams
Please note that we omitted to mention the 150
Speedster™ and 180 Challenger™ model on the cover
page of the 2008 Sea-Doo®
Sport Boats wiring diagram
booklet but the diagrams are included in it.
Trouble Shooting
Please don’t forget that all recent Technical Update
Books contain a handy trouble shooting index for past
models. You'll find the index on page 54-56 in the 2008
book. When confronted by service issues on 2002 and
subsequent models, check the index to find past
Update Books that may help you.
Parking Brake
As you can see in our LATEST BULLETINS section,
we have published a Warranty Bulletin concerning the
parking brake. We are also calling each of your
dealerships and asking that you concentrate on the
SE5 models at this time. There is a limited number of
SE5's in the field so we are also asking you to control
your parts orders. Parts are coming from supply on a
regular basis, but in order to reduce the risk of creating
a back order, please spread your orders over a
reasonable time period that matches your projected
completion rate.
Again, please concentrate on the SE5 first.
One Day Technical Update School
As you may or may not know, we are doing regional
Ski-Doo update schools this year. If you have not seen
a registration form that we have faxed to each
dealership, please look at the "alerts" on the front page
of BOSSWeb. Be sure to get you registration in soon.
CONFIDENTIALITY NOTICE
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any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
Thank you very much for
your reading. Please Click
Here. Then Get COMPLETE
MANUAL. NO WAITING
NOTE:
If there is no response to
click on the link above,
please download the PDF
document first and then
click on it.
WHAT’S NEWSPublished weekly by the Dealer Support Group
Page 1 of 1 July 31st, 2008
Please route to:
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Parts
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Dealer Certification
PROGRAM
2008 Certification Program Reminders
Mandatory section online exams:
• Course # 81010 Sales
• Course # 81011 Financial
• Course # 81012 Service
• Deadline: Nov 30th
CSI online exam (course # 81009):
• Must complete exam to complete CSI criteria
• Deadline Nov 30th
Signage:
• If you have received your signs from our supplier,
please send us your pictures at brp-cert-
photos@brp.cpm.
Warranty Campaigns:
• Completion of minimum 65% of campaigns with
a "start date" between Sept 1st
2007 and
Sept 1st
2008.
• Measurement date: Nov 30th
2008
2008-2009 Spader Schedule is now available on their
website: www.spader.com.
LATEST BULLETINS
No bulletins this week
.
Minimum Requirements
Computer technology is moving forward at an
aggressive pace. Many of the issues we face together
can be traced directly to out-dated equipment and
software. Please take the time to read the alert posted
on your home page of BOSSWeb to fully understand
theses challenges. This is a "must read". The name of
the document is:
Minimal Requirements
Valve Adjustment
Some customers may be approaching a mileage where
their Spyder is due for a valve clearance adjustment, or
inspection. In order for you to be prepared for this, you
need to stock an assortment of valve shims. The shims
most frequently used are in the 2.6 to 2.8 millimeter
range, so if you at least stock this range of shim you
should be covered. It is not necessary to stock all of the
available shims.
Beep, Beep, Beep
Many of you are now receiving your first SE5 electric
shift models. Please be aware that when you shut down
an SE5 engine without applying the parking brake the
warning beeper will sound for approximately 20
seconds. This is to warn the customer that his Spyder
could potentially role downhill until the parking brake is
set. Stopping it in gear is not effective as on SM5
because of the centrifugal clutch.
Wake Ballast System:
Further to the 2008 Sea-Doo®
Catalog update zip
bulletin, this is just a quick reminder that the Wake
Ballast System 295501072 part number has been
cancelled and has been replaced with the following part
numbers: 295100322 – GTX, RXT (2006 – 2008) and
295100334 – GTX, RXT (2002-2005). The board rack
as well at the electric VTS are not included in this
system. Please refer to the instruction sheet for the
concerned kit for more details
®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates.
† Trademark of Castrol Limited used under license.
CONFIDENTIALITY NOTICE
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any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
In the last few weeks, we d about flat rates, how they are compiled and the importance of using the appropriate job
code. This week, we will discuss how to submit multiple repair claims on one vehicle.
First, how do I submit for multiple repairs? In order to add a repair you only need to click on the sign at the end
of the Trouble part number line:
When you add a repair it will say Repair 1 of 2 and the number will change with the number of repairs you add.
Second, when do I submit for multiple repairs? When you do more than one repair in different systems or different
areas of the unit; by doing a multiple repair claim you will be able to claim for the appropriate job code for each
repair. Many dealers choose to submit 1 repair for multiple repairs done on a vehicle and use one job code and
then lump all the remaining labor on the extra labor line. By doing this you greatly increase your risk of being cut
on your warranty claim since the logic between the job codes and the parts required for the multiple repairs will only
show as a lump operation.
If you have any other questions concerning multiple repair claims contact the Warranty Department at (800) 361-
9980 (Canada) or (800) 366-6992 (US), select 3 for Warranty and then 5 for Policies and Procedures.
WHAT’S NEWSPublished weekly by the Dealer Support Group
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Page 2 of 2 July 24th
, 2008
Change of ownership/ address
BRP receives change of ownership requests and change of address requests regularly. You can help us keep
registration information updated by completing the modifications online on BOSSWeb under the Sales tab. Don't
hesitate to verify your customer information when servicing their vehicle, and make the required modifications. BRP
uses this information to reach vehicle owners when releasing Safety campaigns but also when sending advertising
material. In both situations, your dealership will benefit of future business opportunities.
®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates.
† Trademark of Castrol Limited used under license.
CONFIDENTIALITY NOTICE
This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that
any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
WHAT’S NEWSPublished weekly by the Dealer Support Group
Page 1 of 2 July 17th
, 2008
®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates.
Please route to:
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Warranty
LATEST BULLETINS
Ski-Doo®
:
Predelivery Bulletin 2009-2 REV-XPTM
Predelivery
Inspection
Can-AmTM
Roadster:
Predelivery Bulletin 2008-1 Rev.2 Can-AmTM
SpyderTM
GS Predelivery Inspection
CONFIDENTIALITY NOTICE
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any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
Use of appropriate job codes
In the last few weeks, we have been talking about flat
rates and how they are compiled. This week, we will
discuss the importance of using the appropriate job
code which will pay you the accurate flat rate when
filing a warranty claim. With some manufacturers, you
need to compile all the job codes and then submit for
the total time. BRP has simplified this process by
combining the job codes so you will only be claiming for
the longest lasting operation as per the repair
procedure in the Shop Manual. By claiming the job
code for the longest lasting operation you will greatly
reduce the risk of being cut on the claim.
So remember that with BRP, FLAT RATE TIME IS
NOT CUMULATIVE. You must use the job code for the
longest lasting operation.
If you have any questions concerning flat rates and job
codes contact the Warranty Department at (800) 361-
9980 (Canada) or (800) 366-6992 (US), select 3 for
Warranty and then 5 for Policies and Procedures.
Brake Noise
Although some brake noise or "squeal" can be
considered as normal in almost any vehicle, we have
had reports of "excessive" brake noise from some of
our Roadster customers. We want you to know that we
are fully aware of the situation and are currently
working with our Engineering team to find solutions. In
the interim, we have discovered that it is possible to
drastically reduce the brake noise in severe cases, by
using commercially available automotive products
designed to address such complaints. We are hereby
authorizing you to use these products in order to satisfy
any customers you may have with the complaint. We
have found that in the US, a product made by CRC
works very well. Avoid the aerosol types as they are
much thinner in viscosity.
Following the brake pad replacement procedures
outlined in the shop manual remove the pads and apply
the material only to the contact areas on the back side
of the pads. Naturally avoid getting any material on the
brake pad surface or brake discs.
The time allowed to perform this will be .7 hours and
may be claimed on a normal warranty claim.
Parking Brake
We also receive reports from customers experiencing
parking brake difficulties. Be sure to maintain the
parking brake adjustment per the shop manual or
training DVD, and also use a spray lube to clean and
lubricate the brake locking mechanism. This will keep
the brake operating as designed.
Be sure to instruct customers to not "over apply" the
brake. Only set it tight enough to prevent the vehicle
from rolling. When releasing the brake, be sure to let it
return "sharply" so that it can reset the ratchet locking
device.
WHAT’S NEWSPublished weekly by the Dealer Support Group
Page 2 of 2 July 17th
, 2008
®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates.
† Trademark of Castrol Limited used under license.
The top 10 most wanted list
Here is a list of our 10 most popular part number
requests according to calls received from the dealer
network from March to June:
1) Watercraft ladder for RXP®
, GTX†
4-TEC®
, GTX†
DI
2002, RXT®
& RXT®
-XTM
: 295100307 (check the
instruction sheet on BOSSWeb for additional parts
needed for the RXT®
-XTM
).
2) Watercraft cover for 2-stroke GTX†
, GTX†
LTD,
GTX†
RFI, GTX†
DI 1996-2003 and 2-stroke GTI™
1997-2000: 280000389
3) Retractable Ski-Pylon for GTX†
4-TEC and RXT®
(but not for RXT®
-X®
): 295100251. Please note that
BRP does not offer a retractable ski-pylon for the
RXT®
-X®
this year. This accessory is being developed
for MY 2009 only. Additional parts are required for the
following 2 applications: 2002 GTX†
4-TEC®
–
274001036 (exhaust hose), 2003 GTX†
4-TEC®
supercharged – 274001066 (exhaust hose)
4) Windshield kit for Outlander™ 400 2003-2008:
703500444.
5) Spyder®
shop manual: 219100283
6) Supercharger rebuilt kit for 215 hp BVIC with
titanium coated steel washers: 420881100
7) Depth sensor for GTX†
4-TEC®
& RXT®
2003-2008,
GTI™ 2008, RXT®
-X®
2008: 295100324
8) 2008 Sea-Doo®
shop manual: 219100313 (still no
ETA)
9) 2004 ATV Outlander™ shop manual: 219100180
10) Sport Boats cover for 150 Speedster®
& Sportster®
4-TEC®
2003-2008: 280000387
Please route to:
Initial
GM
Service
Parts
Warranty
CONFIDENTIALITY NOTICE
This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that
any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
For increased efficiency, and to give you the
opportunity to offer the best support to your customers,
BRP offers you exclusive and direct contact to various
departments such as parts, technical, sales, technology
and consumer services, and prioritizes calls, even at
the consumer service level. Please post near your
phones, the contact numbers found in Section 1 of any
Technical Update Book under the heading "It's Easy to
Reach Us."
Keep in mind also that our consumer services
representatives are not trained to answer questions that
are technical or related to parts and sales; thus,
consumers calling BRP on these subjects will be
redirected to contact your dealership in order to
increase your business opportunities.
WHAT’S NEWSPublished weekly by the Dealer Support Group
June 5th, 2008
®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates.
Please route to:
Initial
GM
Service
Parts
Warranty
CONFIDENTIALITY NOTICE
This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that
any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
LATEST BULLETINS
Can-Am™ ATV:
Predelivery Bulletin 2009-1 DS250®
Predelivery
Inspection
Predelivery Bulletin 2009-2 Outlander TM
and
Renegade TM
Predelivery Inspection
Predelivery Bulletin 2009-3 DS70 TM
/ DS90 TM
/ DS90
TM
X TM
Predelivery Inspection
Service Bulletin 2009-1 Batteries Activation, Charging
and Maintenance
Service Bulletin 2009-2 B.U.D.S. Software and
Communication Tools
Warranty Bulletin 2009-1 A) Operator's guide B)
Missing mirrors – European community only
Sea-Doo®
Sportboat:
Warranty Bulletin 2008-2 Shifter / throttle mechanism
improvement
Invalid Variant
During PDI of 2008 Sea-Doo
®
's, or shortly thereafter,
you may encounter the message Invalid Variant type
Conversion while trying to communicate with B.U.D.S.
2.3.17. This message will prevent you from
communication and therefore you will be unable to
program keys, add the customer's name or perform
diagnostic functions. If you encounter this, go to
BOSSWeb and download B.U.D.S. version 2.3.19.
Another option if you have a customer waiting is to un-
plug the instrument cluster and re-read the MPEM data.
When finished with B.U.D.S. plug the cluster back in.
Warning, Enter Model Number
When programming a new ECM for any 4 Tec PWC, be
sure to list the proper model number on the vehicle
page in BUDS After registering the VIN number &
engine number, the screen will open & ask for the
proper model number. The screen will also allow you to
enter S BOAT at that time. Do not do this unless it
really is a Sport Boat.
S Boat is for Sport Boats and will deactivate the
speedometer mode of the ECM for a PWC.
This is a 1 time entry and can not be changed after the
initial entry. Be sure to enter the proper model number.
If you have accidentally deactivated a speedometer in
this way, contact a Service Representative.
"SENSOR"
As you are summarizing watercrafts please be
reminded that the cluster warning "SENSOR " will show
on units that have a depth finder & are run when out of
the water.
See page 3-19 in the 2004 Tech Update Book.
TRAINING COMING!
Within a few days you will be receiving two separate
training materials for the Can-AmTM
Roadsters.
Technical DVD Vol. 7 and the Can-AmTM
Roadster
Technical Overview workbook will be arriving in
separate envelopes. Also a Roadster exam will be
placed on the B.R.P.T.I. training site. Please read the
letters enclosed with both mailings for instructions on
how to complete the training. You will need the DVD, a
Shop Manual (previously shipped), and the Workbook
all together at one time. Watch your mail box and enjoy
the DVD!
Fuel Level Sensor Test
If you need to test the fuel level sensor on SpydersTM
,
the following test procedure may be used.
The testing may be performed between the Blue wire
[terminal A] at the pump and the Black/Beige wire
[terminal D] at the pump.
Fuel level empty should be approx. 290 ohm resistance
Fuel level full should be approx. 80 ohm resistance

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2008 Can-Am Spyder GS SM5/SE5 And Spyder GS Service Repair Manual

  • 1.
  • 2. WHAT’S NEWSPublished weekly by the Dealer Support Group April 24, 2008 ®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates. Please route to: Initial GM Service Parts Warranty CONFIDENTIALITY NOTICE This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. LATEST BULLETINS No new bulletins BOSSWeb Tricks & Tips How to open the 08 Can-Am spring and summer promotion banner 1- Click on the banner from the home page 2- It will bring up a file download box, click "run" 3- It will bring up a security warning box, click "run" again 4- A WinZip self-extractor box will come up, click "browse", choose "desktop", and then click "OK" and "unzip". It will unzip 4 PDF files and an Excel sheet on your desktop. Accessory Terminal Locations There are two accessory power terminal locations you may be looking for on SpyderTM . One is "un-switched" battery power, and the other is "switched" battery power. Fuse locations for both are found in the front fuse block under the storage compartment lid. The "un-switched terminal" can be found under the service cover inside the storage compartment, plugged to a blank white block, and has Violet / Orange and Black wires. The "switched" terminals are located inside a boot, inside the left front upper shock tower weldment, and have Violet / Yellow and Black wires. Trouble Shooting Please don’t forget that all recent Technical Update Books contain a handy trouble shooting index for past models. You'll find the index on page 54-56 in the 2008 book. When confronted by service issues on 2002 and subsequent models, check the index to find past Update Books that may help you. D.E.S.S.TM Post Interface Many of you may be using the new MPI-2 now that they supersede the VCK and have been auto-shipped to all Can-Am and Spyder dealers. Please keep in mind that the D.E.S.S.TM Post Interface (529036019) is needed for programming keys on older boats, and the MPI-2 will not allow diagnostic functions on DI models without the interface connected. The Interface was not auto- shipped and must be ordered separately. The older VCK will continue to be useful for many years. Sport Boats Effortless returns! There is a new program supplier for Sport Boats radios, CD players, and remote controls. If you should run across a Jensen® , Voyager® , or Audiovox® product issue, have your repair technician call ASA's experienced troubleshooting team and they'll help you sort out the problem. Further information can be found on page 9 of the 2008 Seadoo Technical Update book.
  • 3. WHAT’S NEWSPublished weekly by the Dealer Support Group April 9, 2008 ®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates. Please route to: Initial GM Service Parts Warranty Batteries Please be reminded that you MUST adhere to the proper battery PDI procedure as detailed in the PDI Bulletin. Failure to do so may result in cosmetic damage to your customer's new Spyder® Roadster. We will not accept claims for damaged plastic due to improperly serviced batteries. After filling, the batteries must sit upright so the electrolyte can absorb into the plates. Also see "What's News" from Nov. 21, 2007. You will see a running change to a pre-filled battery coming soon. Xenon lighting system & Fog Light kit If the Xenon lighting system & Fog Light kit are both installed as accessories, the customer will need to purchase the optional wiring harness part number 710001327. Other wise there will not be enough wire plugs for the system to work. This is listed in both sets of instructions. The part numbers for the optional kits are as follow: Xenon Lighting System 219 400 083 Fog Light Kit 219 400 084 Safety Recall Please be sure campaign 2008-0002 is completed on all of your applicable Spyders® . This is a SAFETY campaign, and should not be over-looked. See Roadster Warranty bulletin 2008-2 Dealer Certification PROGRAM DUE APRIL 15TH !!! 2008-2009 SKI-DOO MEDIA PLAN Parts and Accessories Managers: We want to hear from you! Complete our Satisfaction Survey by April 16th and you could win $1000 in cash! Go to BOSSWeb's Home page, click on the "Dealer Survey – Parts and Accessories Manager" banner (shown below) and voice your opinion. We want to better serve you and need your feedback to do so. We count on you! Can I delete a sub user account? No, at this moment it is not possible to delete a sub user account for fiscal reason (Government regulation). However, you can close a sub user account by putting an expiration date in the sub user profile. We are presently looking into a way to hide the sub user account when it is not active. More info to come. LATEST BULLETINS Can-AmTM ATV: Service Bulletin 2008-11 A) Fault Code Displayed on Gauge B) B.U.D.S. Setting Screen Discrepancies Competition Bulletin 2008-2 DS 450 / Engine Overheat Limp Home Modification Ski-Doo® : Warranty Bulletin 2008-17 (Safety) Fuel Hose Replacement Sea-Doo® PWC: Warranty Bulletin 2008-2 A) Exhaust Hose Coming Off on 255 H.O. B) Supercharger Outlet Hose Coming Off on 255 H.O. Sea-Doo® Sportboat: Service Bulletin 2008-5 Missing Compass in Cluster CONFIDENTIALITY NOTICE This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
  • 4. WHAT’S NEWSPublished weekly by the Dealer Support Group Page 1 of 2 October 2, 2008 ®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates. Please route to: Initial GM Service Parts Warranty Important Technical Training Info In June 2008, every Roadster dealership was auto- shipped a training package. This material provided critical information for every dealership including those who had received earlier training. The material is the most accurate and includes valuable SE5 training not before presented. You must have someone at your dealership complete this training no later than October 31st to ensure and demonstrate your expertise and authority as a trained Roadster repair and service facility. DVD Volume 7 Can-Am Roadster Technical Overview / Roadster Can-Am P/N 219 701 329 Can-Am Roadster Technical Overview Workbook P/N 219 600 032 / You can order these items if you cannot locate your Roadster materials using the part numbers above. To demonstrate the training is complete, log on to the BRPTI training site and complete the following course. Course 56002 - Can-Am Roadster Technical Overview (DVD 7) To achieve Technician Status in Roadster you may also use your Original set of technical DVDs 1-5 to complete the following exams on BRPTI: Course 0050 Can-Am Roadster Technician Level (DVD 1-5) Due date for Roadster training is October 31, 2008. 2009 Ski-Doo® Technical Update Exam After receiving the 2009 Ski-Doo Technical Update book, at the one-day school or in the mail after schools are finished, the following exam MUST be compleated no later than December 31, 2008. Course 52006 - 2009 Ski-Doo Technical Update Course 52506 – 2009 Ski-Doo Mise à jour technique 550 Fan Summit Calibration Don't forget the 550 Fan Summits are calibrated for 6000 ft. If not ridden at this altitude the clutching AND carburetor jetting must be changed at the time of PDI!!! This is the selling dealer's responsibility. Failure to do so will likely cause engine damage that is NOT covered under warranty. Starting with 2006 MY (model year) we have added a large removable Mylar decal to the speedometer to remind customers and technicians of this fact New Version P2.3.21 This new version merges all previous versions and product lines into one version. It is no longer necessary to use different B.U.D.S. version for different product lines. It is now available on BOSSWeb, go to: ComCenter = Document Document Type = Diagnostic Software Category = B.U.D.S. As always it is a good idea to keep at least the previous version on your computer until total validation is done with the new version. LATEST BULLETINS Can-AmTM ATV: Service Bulletin 2009-8 Throttle Plate Opening CONFIDENTIALITY NOTICE This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
  • 5. WHAT’S NEWSPublished weekly by the Dealer Support Group Please route to: Initial GM Service Parts Warranty Page 2 of 2 October 2, 2008 ®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates. SKI-DOO 2009 – popular part numbers Shop manuals P/N Model ETA 219100330 REV XP/XR™ 2 stroke mid November 219100332 REV XR™ 4-stroke 1200 end of December 219100334 REV XU™ end of January 2009 PS: One free copy will be auto-shipped automatically to your dealership around the mentioned dates. 800R rebuilt short block MY Chassis P/N 2009 REV-XP™ N/A this season 2008 REV-XP™ 421000650 2007 & prior REV® 421000645 Belts P/N Engine 417300197 500SS / SUMMIT 600 carb / Legend V800, Tundra V800 417300383 all 600 HO E-tec, all 1200 4-tec, MXZ® 800R 417300377 SUMMIT® 800R 605348425 all Skandic® & Expedition® models except Tundra™ 415060600 all 550F 417300288 MXZ®X® 600 RS RACING 417300326 Tundra™ 300F Spark plugs P/N Type Engine 512060354 BR10ECS 500SS, 600 carb 415129375 PZFR6F 600 HO E-TEC 512059552 BR9ECS-5 MXZ® X 600 RS RACING 415129429 CR8EKB 1200 4-TEC 512060029 BR8ECS 0.8MM Expedition® TUV 600 HO SDI 414961100 BR9ES all 300F & 550F 707000246 DCP-R8E all V800 415128524 BR9ECS-8 800R Selling Demo Units When selling a demo unit to a customer please note that the demonstrator sales form & change of ownership form need to be filled out and forwarded to your regional sales coordinator in order to complete the change of ownership and render the unit eligible for current promotions. The following forms can be found on BOSSWeb in your dealer binder under dealer /consumer forms as follows: Demo Sales Form................................................5-3 Change of Ownership Form................................ 5-4 CONFIDENTIALITY NOTICE This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
  • 6. WHAT’S NEWSPublished weekly by the Dealer Support Group Please route to: Initial GM Service Parts Warranty September 18, 2008 Service Managers: We want to hear from you! Complete our Satisfaction Survey by September 28th and you could win $1000 in cash! Go to BOSSWeb's Home page, click on the "Dealer Survey – Service Manager" banner (shown below) and voice your opinion. We want to better serve you and need your feedback to do so. We're counting on you! LATEST BULLETINS Can-AmTM ATV: Warranty Bulletin (SAFETY) 2009-2 DS 90TM XTM Engine Tether Shutoff Switch Can-AmTM Roadster: Warranty Bulletin 2008-4 GS Wheel Trim Ring Drive Axles Shipping We will start shipping drive axles to early snowfall areas this week. If looking in BOSSWeb you will find a shipping date of December. Please be assured you will start to see axles well before this date though an exact date yours will be shipped is hard to tell as we will ship smaller quantities to all dealers as they become available from our supplier. E-TEC® Spark Plugs Proper orientation or "indexing" is critical for an E-TEC® engine to perform properly. Please make sure you are using spark plugs received from BRP p/n 415129375 as these are specially indexed for the E-TEC® engine. If using plugs from any other supplier special care will be needed to "index" the sparkplugs properly. Bombardier Recreational Product's Guide to Service Fundamentals and Principles This 480 page book is the only textbook of its kind as it teaches basic theory and principles, using BRP's products as examples. Your technicians can learn the basics while applying the knowledge directly to our Products. It was sent to your dealership free of charge as part of your BRPTI training kit. This valuable text book should be kept in a place where all technicians will have access to it so they can refer to it when questions arise. Please read "the book" and share it with all your employees. Part number of the book is 484800168 (English) and a picture of the cover is below. When replacing the GBPS (gearbox position sensor) on a Spyder™ Roadster it is not necessary to remove the countershaft sprocket. The 2008 Service Manual incorrectly states it must be removed yet the flat rate (0.3 hr) does not include sprocket removal. The 2009 Service Manual will be corrected. ®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates. CONFIDENTIALITY NOTICE This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
  • 7. WHAT’S NEWSPublished weekly by the Dealer Support Group August 29, 2008 ®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates. Please route to: Initial GM Service Parts Warranty LATEST BULLETINS Ski-Doo® : Service Bulletin 2009-6 Spring Chart Sea-Doo® PWC: Service Bulletin 2008-9 Battery Care Reminder Dealer Certification PROGRAM 2008 Certification Program Reminders Can-Am™ Roadster Technical Overview (DVD 7) is due by August 31, 2008 Can-Am™ Roadster Technician Level (DVDs 1-5) is due by October 31, 2008 New B.E.S.T. Price Lists Effective September 1st !! Your current B.E.S.T. price lists are no longer valid since September 1st. Do take a moment to go to BOSSWeb / ComCenter / B.E.S.T. Guide and print our latest price lists! When you sell a B.E.S.T. plan, do not forget to fill out a B.E.S.T. contract form (P/N: 484800210 in the USA and 484800212 in Canada) and register the service contract on BOSSWeb. You can also order our customer brochures (P/N: 219700533 in the USA and 219700709 in Canada), desk mats (P/N: 219701170 in the USA and 219700535 in Canada) on BOSSWeb or by calling our team at 1- 800-366-6992. CONFIDENTIALITY NOTICE This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. Axle Caps Spyder™ Roadsters produced prior to June 2008 were shipped without rear axle caps. We have auto shipped caps in sufficient quantity to retrofit all Spyder™ GS units delivered to your dealership. These caps have been shipped and will arrive at your dealership within the next few days. Please install them on your customers Spyder™. If more caps are required, they may be ordered directly from PAC (Right – 705501022, Left – 705501081) Three Roadster Items Now Available • The sporty looking, great sounding, lighter weight Performance Silencer exhaust system 219400073 • The cast aluminum, polyurethane padded passenger Adjustable Backrest with up to 5 cm of forward and rear adjustment 219400082 • The Rear Sport Rack required to install the backrest featuring a unique mounting system that allows the backrest to click in instantly 219400081 Place your orders on BOSSWeb today! QRS Adjuster Tool We still have in stock quite a few "shop grade" QRS adjuster tools for the polymer style belt deflection adjusters found on 2008 and early 2009 Rev XP™'s. The part number is 529036127.
  • 8. WHAT’S NEWSPublished weekly by the Dealer Support Group August 14th, 2008 ®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates. Please route to: Initial GM Service Parts Warranty LATEST BULLETINS Can-AmTM Roadster: Warranty Bulletin 2008-3 Parking Brake Pedal Dealer Certification PROGRAM 2008 Certification Program Reminders Mandatory section online exams: • Course # 81010 Sales • Course # 81011 Financial • Course # 81012 Service • Deadline: Nov 30th CSI online exam (course # 81009): • Must complete exam to complete CSI criteria • Deadline Nov 30th Signage: • If you have received your signs from our supplier, please send us your pictures at brp-cert- photos@brp.cpm. Warranty Campaigns: • Completion of minimum 65% of campaigns with a "start date" between Sept 1st 2007 and Sept 1st 2008. • Measurement date: Nov 30th 2008 2008-2009 Spader Schedule is now available on their website: www.spader.com. Sport Boat wiring diagrams Please note that we omitted to mention the 150 Speedster™ and 180 Challenger™ model on the cover page of the 2008 Sea-Doo® Sport Boats wiring diagram booklet but the diagrams are included in it. Trouble Shooting Please don’t forget that all recent Technical Update Books contain a handy trouble shooting index for past models. You'll find the index on page 54-56 in the 2008 book. When confronted by service issues on 2002 and subsequent models, check the index to find past Update Books that may help you. Parking Brake As you can see in our LATEST BULLETINS section, we have published a Warranty Bulletin concerning the parking brake. We are also calling each of your dealerships and asking that you concentrate on the SE5 models at this time. There is a limited number of SE5's in the field so we are also asking you to control your parts orders. Parts are coming from supply on a regular basis, but in order to reduce the risk of creating a back order, please spread your orders over a reasonable time period that matches your projected completion rate. Again, please concentrate on the SE5 first. One Day Technical Update School As you may or may not know, we are doing regional Ski-Doo update schools this year. If you have not seen a registration form that we have faxed to each dealership, please look at the "alerts" on the front page of BOSSWeb. Be sure to get you registration in soon. CONFIDENTIALITY NOTICE This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
  • 9. Thank you very much for your reading. Please Click Here. Then Get COMPLETE MANUAL. NO WAITING NOTE: If there is no response to click on the link above, please download the PDF document first and then click on it.
  • 10. WHAT’S NEWSPublished weekly by the Dealer Support Group Page 1 of 1 July 31st, 2008 Please route to: Initial GM Service Parts Warranty Dealer Certification PROGRAM 2008 Certification Program Reminders Mandatory section online exams: • Course # 81010 Sales • Course # 81011 Financial • Course # 81012 Service • Deadline: Nov 30th CSI online exam (course # 81009): • Must complete exam to complete CSI criteria • Deadline Nov 30th Signage: • If you have received your signs from our supplier, please send us your pictures at brp-cert- photos@brp.cpm. Warranty Campaigns: • Completion of minimum 65% of campaigns with a "start date" between Sept 1st 2007 and Sept 1st 2008. • Measurement date: Nov 30th 2008 2008-2009 Spader Schedule is now available on their website: www.spader.com. LATEST BULLETINS No bulletins this week . Minimum Requirements Computer technology is moving forward at an aggressive pace. Many of the issues we face together can be traced directly to out-dated equipment and software. Please take the time to read the alert posted on your home page of BOSSWeb to fully understand theses challenges. This is a "must read". The name of the document is: Minimal Requirements Valve Adjustment Some customers may be approaching a mileage where their Spyder is due for a valve clearance adjustment, or inspection. In order for you to be prepared for this, you need to stock an assortment of valve shims. The shims most frequently used are in the 2.6 to 2.8 millimeter range, so if you at least stock this range of shim you should be covered. It is not necessary to stock all of the available shims. Beep, Beep, Beep Many of you are now receiving your first SE5 electric shift models. Please be aware that when you shut down an SE5 engine without applying the parking brake the warning beeper will sound for approximately 20 seconds. This is to warn the customer that his Spyder could potentially role downhill until the parking brake is set. Stopping it in gear is not effective as on SM5 because of the centrifugal clutch. Wake Ballast System: Further to the 2008 Sea-Doo® Catalog update zip bulletin, this is just a quick reminder that the Wake Ballast System 295501072 part number has been cancelled and has been replaced with the following part numbers: 295100322 – GTX, RXT (2006 – 2008) and 295100334 – GTX, RXT (2002-2005). The board rack as well at the electric VTS are not included in this system. Please refer to the instruction sheet for the concerned kit for more details ®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates. † Trademark of Castrol Limited used under license. CONFIDENTIALITY NOTICE This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
  • 11. In the last few weeks, we d about flat rates, how they are compiled and the importance of using the appropriate job code. This week, we will discuss how to submit multiple repair claims on one vehicle. First, how do I submit for multiple repairs? In order to add a repair you only need to click on the sign at the end of the Trouble part number line: When you add a repair it will say Repair 1 of 2 and the number will change with the number of repairs you add. Second, when do I submit for multiple repairs? When you do more than one repair in different systems or different areas of the unit; by doing a multiple repair claim you will be able to claim for the appropriate job code for each repair. Many dealers choose to submit 1 repair for multiple repairs done on a vehicle and use one job code and then lump all the remaining labor on the extra labor line. By doing this you greatly increase your risk of being cut on your warranty claim since the logic between the job codes and the parts required for the multiple repairs will only show as a lump operation. If you have any other questions concerning multiple repair claims contact the Warranty Department at (800) 361- 9980 (Canada) or (800) 366-6992 (US), select 3 for Warranty and then 5 for Policies and Procedures. WHAT’S NEWSPublished weekly by the Dealer Support Group Please route to: Initial GM Service Parts Warranty Page 2 of 2 July 24th , 2008 Change of ownership/ address BRP receives change of ownership requests and change of address requests regularly. You can help us keep registration information updated by completing the modifications online on BOSSWeb under the Sales tab. Don't hesitate to verify your customer information when servicing their vehicle, and make the required modifications. BRP uses this information to reach vehicle owners when releasing Safety campaigns but also when sending advertising material. In both situations, your dealership will benefit of future business opportunities. ®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates. † Trademark of Castrol Limited used under license. CONFIDENTIALITY NOTICE This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED.
  • 12. WHAT’S NEWSPublished weekly by the Dealer Support Group Page 1 of 2 July 17th , 2008 ®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates. Please route to: Initial GM Service Parts Warranty LATEST BULLETINS Ski-Doo® : Predelivery Bulletin 2009-2 REV-XPTM Predelivery Inspection Can-AmTM Roadster: Predelivery Bulletin 2008-1 Rev.2 Can-AmTM SpyderTM GS Predelivery Inspection CONFIDENTIALITY NOTICE This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. Use of appropriate job codes In the last few weeks, we have been talking about flat rates and how they are compiled. This week, we will discuss the importance of using the appropriate job code which will pay you the accurate flat rate when filing a warranty claim. With some manufacturers, you need to compile all the job codes and then submit for the total time. BRP has simplified this process by combining the job codes so you will only be claiming for the longest lasting operation as per the repair procedure in the Shop Manual. By claiming the job code for the longest lasting operation you will greatly reduce the risk of being cut on the claim. So remember that with BRP, FLAT RATE TIME IS NOT CUMULATIVE. You must use the job code for the longest lasting operation. If you have any questions concerning flat rates and job codes contact the Warranty Department at (800) 361- 9980 (Canada) or (800) 366-6992 (US), select 3 for Warranty and then 5 for Policies and Procedures. Brake Noise Although some brake noise or "squeal" can be considered as normal in almost any vehicle, we have had reports of "excessive" brake noise from some of our Roadster customers. We want you to know that we are fully aware of the situation and are currently working with our Engineering team to find solutions. In the interim, we have discovered that it is possible to drastically reduce the brake noise in severe cases, by using commercially available automotive products designed to address such complaints. We are hereby authorizing you to use these products in order to satisfy any customers you may have with the complaint. We have found that in the US, a product made by CRC works very well. Avoid the aerosol types as they are much thinner in viscosity. Following the brake pad replacement procedures outlined in the shop manual remove the pads and apply the material only to the contact areas on the back side of the pads. Naturally avoid getting any material on the brake pad surface or brake discs. The time allowed to perform this will be .7 hours and may be claimed on a normal warranty claim. Parking Brake We also receive reports from customers experiencing parking brake difficulties. Be sure to maintain the parking brake adjustment per the shop manual or training DVD, and also use a spray lube to clean and lubricate the brake locking mechanism. This will keep the brake operating as designed. Be sure to instruct customers to not "over apply" the brake. Only set it tight enough to prevent the vehicle from rolling. When releasing the brake, be sure to let it return "sharply" so that it can reset the ratchet locking device.
  • 13. WHAT’S NEWSPublished weekly by the Dealer Support Group Page 2 of 2 July 17th , 2008 ®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates. † Trademark of Castrol Limited used under license. The top 10 most wanted list Here is a list of our 10 most popular part number requests according to calls received from the dealer network from March to June: 1) Watercraft ladder for RXP® , GTX† 4-TEC® , GTX† DI 2002, RXT® & RXT® -XTM : 295100307 (check the instruction sheet on BOSSWeb for additional parts needed for the RXT® -XTM ). 2) Watercraft cover for 2-stroke GTX† , GTX† LTD, GTX† RFI, GTX† DI 1996-2003 and 2-stroke GTI™ 1997-2000: 280000389 3) Retractable Ski-Pylon for GTX† 4-TEC and RXT® (but not for RXT® -X® ): 295100251. Please note that BRP does not offer a retractable ski-pylon for the RXT® -X® this year. This accessory is being developed for MY 2009 only. Additional parts are required for the following 2 applications: 2002 GTX† 4-TEC® – 274001036 (exhaust hose), 2003 GTX† 4-TEC® supercharged – 274001066 (exhaust hose) 4) Windshield kit for Outlander™ 400 2003-2008: 703500444. 5) Spyder® shop manual: 219100283 6) Supercharger rebuilt kit for 215 hp BVIC with titanium coated steel washers: 420881100 7) Depth sensor for GTX† 4-TEC® & RXT® 2003-2008, GTI™ 2008, RXT® -X® 2008: 295100324 8) 2008 Sea-Doo® shop manual: 219100313 (still no ETA) 9) 2004 ATV Outlander™ shop manual: 219100180 10) Sport Boats cover for 150 Speedster® & Sportster® 4-TEC® 2003-2008: 280000387 Please route to: Initial GM Service Parts Warranty CONFIDENTIALITY NOTICE This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. For increased efficiency, and to give you the opportunity to offer the best support to your customers, BRP offers you exclusive and direct contact to various departments such as parts, technical, sales, technology and consumer services, and prioritizes calls, even at the consumer service level. Please post near your phones, the contact numbers found in Section 1 of any Technical Update Book under the heading "It's Easy to Reach Us." Keep in mind also that our consumer services representatives are not trained to answer questions that are technical or related to parts and sales; thus, consumers calling BRP on these subjects will be redirected to contact your dealership in order to increase your business opportunities.
  • 14. WHAT’S NEWSPublished weekly by the Dealer Support Group June 5th, 2008 ®, ™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates. Please route to: Initial GM Service Parts Warranty CONFIDENTIALITY NOTICE This e-mail transmission contains confidential information and may be legally privileged. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. LATEST BULLETINS Can-Am™ ATV: Predelivery Bulletin 2009-1 DS250® Predelivery Inspection Predelivery Bulletin 2009-2 Outlander TM and Renegade TM Predelivery Inspection Predelivery Bulletin 2009-3 DS70 TM / DS90 TM / DS90 TM X TM Predelivery Inspection Service Bulletin 2009-1 Batteries Activation, Charging and Maintenance Service Bulletin 2009-2 B.U.D.S. Software and Communication Tools Warranty Bulletin 2009-1 A) Operator's guide B) Missing mirrors – European community only Sea-Doo® Sportboat: Warranty Bulletin 2008-2 Shifter / throttle mechanism improvement Invalid Variant During PDI of 2008 Sea-Doo ® 's, or shortly thereafter, you may encounter the message Invalid Variant type Conversion while trying to communicate with B.U.D.S. 2.3.17. This message will prevent you from communication and therefore you will be unable to program keys, add the customer's name or perform diagnostic functions. If you encounter this, go to BOSSWeb and download B.U.D.S. version 2.3.19. Another option if you have a customer waiting is to un- plug the instrument cluster and re-read the MPEM data. When finished with B.U.D.S. plug the cluster back in. Warning, Enter Model Number When programming a new ECM for any 4 Tec PWC, be sure to list the proper model number on the vehicle page in BUDS After registering the VIN number & engine number, the screen will open & ask for the proper model number. The screen will also allow you to enter S BOAT at that time. Do not do this unless it really is a Sport Boat. S Boat is for Sport Boats and will deactivate the speedometer mode of the ECM for a PWC. This is a 1 time entry and can not be changed after the initial entry. Be sure to enter the proper model number. If you have accidentally deactivated a speedometer in this way, contact a Service Representative. "SENSOR" As you are summarizing watercrafts please be reminded that the cluster warning "SENSOR " will show on units that have a depth finder & are run when out of the water. See page 3-19 in the 2004 Tech Update Book. TRAINING COMING! Within a few days you will be receiving two separate training materials for the Can-AmTM Roadsters. Technical DVD Vol. 7 and the Can-AmTM Roadster Technical Overview workbook will be arriving in separate envelopes. Also a Roadster exam will be placed on the B.R.P.T.I. training site. Please read the letters enclosed with both mailings for instructions on how to complete the training. You will need the DVD, a Shop Manual (previously shipped), and the Workbook all together at one time. Watch your mail box and enjoy the DVD! Fuel Level Sensor Test If you need to test the fuel level sensor on SpydersTM , the following test procedure may be used. The testing may be performed between the Blue wire [terminal A] at the pump and the Black/Beige wire [terminal D] at the pump. Fuel level empty should be approx. 290 ohm resistance Fuel level full should be approx. 80 ohm resistance