Roi of online customer service communitiesCentrecom
Consumers have rapidly adopted social media communication technologies and behaviours. Customer service professionals are looking at the possibilities of incorporating these collaborative tools to deliver better customer experiences at a lower cost. This approach seems to have great promise; however, there is little documentation at present on the cost-effectiveness of incorporating social strategies and technologies for businesses.
This presentation, inspired in a previous research study published by Forrester in 2009, aims to give you an overview of processes and touch points to consider if you which to determine the business value of your online communities for customer service and support.
Roi of online customer service communitiesCentrecom
Consumers have rapidly adopted social media communication technologies and behaviours. Customer service professionals are looking at the possibilities of incorporating these collaborative tools to deliver better customer experiences at a lower cost. This approach seems to have great promise; however, there is little documentation at present on the cost-effectiveness of incorporating social strategies and technologies for businesses.
This presentation, inspired in a previous research study published by Forrester in 2009, aims to give you an overview of processes and touch points to consider if you which to determine the business value of your online communities for customer service and support.
Lean Start-up Business Tactics - Start-up Infrastructure on a BudgetUNHInnovation
Everyone talks about starting a company. Some focus on the idea, others focus on finding customers, and still others on how the world will change when their idea hits the market. But what happens when you start operating your company and need to do everything but don’t have the money? March's Seminar was given by our own Marc Sedam, Executive Director of UNHInnovation and former biotech start-up COO. Marc reviewed his most popular and practical tips for keeping costs low without negatively affecting productivity.
Lean Start-up Business Tactics - Start-up Infrastructure on a BudgetUNHInnovation
Everyone talks about starting a company. Some focus on the idea, others focus on finding customers, and still others on how the world will change when their idea hits the market. But what happens when you start operating your company and need to do everything but don’t have the money? March's Seminar was given by our own Marc Sedam, Executive Director of UNHInnovation and former biotech start-up COO. Marc reviewed his most popular and practical tips for keeping costs low without negatively affecting productivity.
