Cognizant Technology Solutions submitted a proposal to SchmidtCo Limited to implement ERP systems. The proposal included: 1) Implementing SAP modules for financials, HCM, CRM, and warehouse management across development, testing, training, go-live, and maintenance phases. 2) Using a global delivery model with environments for development, QA, and production. 3) Migrating data and customizing the ERP solution to SchmidtCo's processes. 4) Providing training and documentation throughout the project lifecycle.

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Request for Proposal (RFP) Response for
Implementing ERP systems at SchmidtCo Limited
Submitted by
Cognizant Technology Solutions
Division - A
DEEPTI PADIHARY 18030241013
G R REDDY HARISH 18030241015
AISHWARYA GHALE 18030241016
SWETHA HAJARI 18030241018
SRIVATSA R 18030241043

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Contents
COVER LETTER................................................................................................................................................ 4
Cognizant Technology Solutions – An Introduction ........................................................................................... 5
Who are we?.............................................................................................................................................. 5
Why choose Cognizant Technology Solution?............................................................................................... 5
Company Leadership and Global Workforce.............................................................................................. 5
Company Innovation ............................................................................................................................... 5
Strength and Global Reach of Cognizant Technology Solution.................................................................... 6
Scope of the work........................................................................................................................................... 6
Adoption Decision Phase............................................................................................................................. 6
Selection of packages:................................................................................................................................. 7
ERP Software Proposed ........................................................................................................................... 7
Technical Requirements........................................................................................................................... 8
SAP Financials ......................................................................................................................................... 8
SAP Human Capital Management............................................................................................................. 9
SAP Customer Relationship Management................................................................................................. 9
SAP Extended Warehouse Management (EWM)........................................................................................ 9
Scope of Service Summary:.....................................................................................................................10
Project Planning.........................................................................................................................................10
Development.............................................................................................................................................11
Data Migration Landscape ......................................................................................................................11
Global Delivery Model............................................................................................................................12
Testing Phase ............................................................................................................................................13
Training Phase...........................................................................................................................................13
Documentation Practices:.......................................................................................................................13
Go Live Phase ............................................................................................................................................14
Maintenance Phase....................................................................................................................................14
Engagement plan...........................................................................................................................................14
Regulations and requirements....................................................................................................................14
Project stakeholders ..................................................................................................................................14
Engagement Model .......................................................................................................................................15
Project Based Engagements....................................................................................................................15
Benefits:................................................................................................................................................16
Managed Services ..................................................................................................................................16

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Benefits:................................................................................................................................................16
Staffing / Time & Material.......................................................................................................................16
Benefits:................................................................................................................................................16
Vendor differentiation and value ads.......................................................................................................17
Team Structure..............................................................................................................................................18
KeyPersonnel................................................................................................................................................18
Work Breakdown Structure............................................................................................................................22
Project Timeline ............................................................................................................................................24
SLA and Metrics.............................................................................................................................................25
Service Objectives......................................................................................................................................25
Cost Analysis.................................................................................................................................................25
Cost calculation .........................................................................................................................................26
References....................................................................................................................................................27

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COVER LETTER
Mr. John Anderson
Operational Manager (SchmidtCo)
SchmidtCo, Philadelphia
RE: Response to Implementation of ERP at SchmidtCo
With this letter, Cognizant Technology Solutions is pleased to submit its application to as
response to Schmidt Co Company’s RFP for implementation of ERP Project. By providing
efficient ERP solution, we aim to meet Schmidt & Co Company’s goals to bring. The solution
modules for implementing ERP inventory, warehousing and purchasing module of the ERP
solution, the best practices which can be applicable to customer relationship management
and implementing best practices which can be applicable to operations of sales.
Cognizant Technology Solutions has extensive experience in collaborating with various
organizations and completing complex, desirable ERP implementation projects such as we
are proposing here which provides an integrated and up-to-date view of core business
processes to track business resources, such as cash, inventory raw materials and production
capacity, as well as the status of financial business commitments related to purchasing and
accounting. We are excited to partner with SchmidtCo. Thank you for the opportunity to
submit this proposal. We look forward to continuing to collaborate with you on this
important redevelopment. Please do not hesitate to contact us with any questions on our
proposal.
Sincerely,
Dharmendra Kumar Sinha
Executive Vice President, Global Client Service,
Cognizant Technology Solution

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Cognizant Technology Solutions – An Introduction
Who are we?
Founded on January 26, 1994, Cognizant is one of the world's leading professional services companies,
transforming clients business, operating and technology models for the digital era. Our unique industry-
based, consultative approach helps clients envision, build and run more innovative and efficient
businesses. Our associates—connected by our global delivery network—are committed to using their
strategic insight, technology expertise and deep industry and business process experience to help clients
harness the forces shaping the future of work. We innovate to find a better way—for the clients who
depend on us, the customers who rely on them and the communities who count on us all.
In Philadelphia, Cognizant has 200+ full-time consultants in a variety of practice areas which include:
 Enterprise Application Development & Integration
 Business Intelligence
 Testing Services & QA
 Infrastructure & Security
 Mobility
 Advisory Services
Why choose Cognizant Technology Solution?
CompanyLeadership and GlobalWorkforce
With Brian Humphries as CEO a person who is a customer-centric, goal-oriented chief executive with
diverse leadership experience, gained from general manager, sales, strategy, finance and operations
roles for a number of global technology companies. Cognizant employs a global workforce with
technology centre across a wide range of locations, providing access to engineering talent throughout
the world. Cognizant Technology Solution’s global employee population is divided into four main
segments, with about one-third of our employees in engineering, about one-third in sales, about one-
sixth in services,and one-sixth in supporting groups. This workforce profile reflects Cognizant Technology
Solution intense focus on delivering the right technology.
CompanyInnovation
Cognizant Technology Solution, has been at the heart of many historic changes in technology, and that
continues to be true today. Now, at a time when the technology industry is going through a period of
dramatic change, Cognizant Technology Solution .is the market leader in multiple areas. Managed
Innovation from Cognizant Digital Business provides the necessary resources, tools and methodology to
create a successful,governableinnovation program that delivers measurable results through sustainable,
repeatable techniques. To thrive in the current digital business landscape, organizations need to
acceleratetheir introduction of new, competitive offerings to consumers accustomed to constant novelty
and rich, personalized experiences. With the right capabilities and approaches, large organizations can

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be just as nimble as smaller competitors, innovating and prototyping rapidly while still minimizing risk
through human insight-driven development. The key to speed and success is approaching innovation as
a sustainable, repeatable program.
Strength and GlobalReach of CognizantTechnologySolution
Becauseof our Cognizant Technology Solution, family and ecosystemof partners, we’ve built aconsistent
track record of strength. We have the global reach our customers need to succeed in a shrinking world.
In addition to our strength and global reach, we also have earned the trust and satisfaction of our
customers. Each year, we hire a third-party research firm to survey thousands of Cisco customers
worldwide. They are asked what we are doing well and where we need to improve.
Scope of the work
Based on the scope of the project the ERP implementation at SchmidtCo Limited will be carried out in
different phases as follows:
 Adoption Decision Phase
 Selection of packages
 Project Planning
 Development
 Testing
 Training
 Go Live
 Maintenance
Adoption Decision Phase
At SchmidtCo the rapidly expanding product line, the current computer system that controlled
operations, which had started out as an inventory management system, was inadequate. It is mainly an
inventory management system. It is inadequate to handle the current operation complexity and needs.
The vendor of the original software was out of business. Therefore, firm used an independent consultant
to customize, enhance and maintain the system. This was very costly for the company. There are severe
limitations in two crucial functions- Inventory Management & Purchasing. Systems for accounting and
other aspects operated independently. There is minimum integration. With the current systemthere are
lot of manual works were required to get information from one system to another. Three warehouses
around the country that used an outdated, unsuccessful computer software systemdid not help anyone
keep track of the entire inventory. That’s why they needed a new system expected to integrate all
information system in the company and assist in better control of inventory and other operations.

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Selection of packages:
Based on the SchmidtCo Limited business requirement, they need a centralized ERP system which
integrates all of their functional modules which can be replacing the legacy system. So we propose SAP
ERP implementation with following modules in it.
ERP Software Proposed
Information Requested Bidder Response Instructions
Product Name SAP ERP
Release Number SAP ERP 6.0 Enhancement Package 7
ModulesProposed SAP Financials
SAP Human Capital Management
SAP Basis
SAP CRM
SAP Extended Warehouse Management -MaterialFlowSystem(EWM-MFS)
List all modules
and separately
licensed
components
Type ofLicense (e.g. Site or
Enterprise, Named Users,
Concurrent Users, Serveror CPU
based)
SAP uses a fewdifferent metrics withintheproposed setof software. Examples of
main licensing metrics used:
 The majority ofSAP softwareis licensed as an engineplus users. Each user
type has specificparameters as towhat theuser cando within the System.
 For SAP Basis thee licensing metric is thetotal budgetunder management
Provide
information below
ifapplicable:
 # ofusers
 # of servers
 # ofCPUs
 Software suchas payment processing is licensedbasedon theState’s
annualspend
 Business CRMcan extendto SAP Hybris on cloud support
RDBMS Proposed for use with
thisproduct
Oracle 11.2 IndicateProduct
Manufacturer,
Product Name, and
ReleaseNumber
Proposed License Agreement
License AgreementDuration For all the phases Perpetual licenses are proposedplus maintenance Indicatewhether
perpetuallicense is
proposed. Ifnot,then
indicate the duration
ofthe proposed
licenseagreement
YearsofSoftware Maintenance
Proposed
Software maintenancewill begin on the firstofthemonth following contract
execution.Softwaremaintenanceis renewed annually and willcontinuepast 2020
in accordancewith the SAP SoftwareLicenseandSupportAgreement.
Indicatethe number
ofyears ofsoftware
maintenance
proposed
24X7 Support Included Yes, subjectto TheSAP Software and Support Agreement. Y/N
Rightsto Upgrades Yes. SAP understands this questionto refer tonewsoftwareversions which Y/N
Included at no additional SAP refers to as Updates. Updates tolicensedSoftware areincluded inthe
charge ifthe State is Enterprise Support fee(or Secure EnterpriseSupport).
current on itssoftware
maintenance payments.
Rightsto Successor No. However,conversioncredits applicable tolicensed Software that is Y/N
ProductsIncluded at no current on maintenance fees may be applicableto the purchase ofdesignated

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additional charge ifthe Software with new functionality inaccordancewith SAP’s thencurrent
State iscurrent on its conversionpolicies.
software maintenance
payments(ifproposed
product support or
upgradesare discontinued.
TechnicalRequirements
Technical Environments Proposed? (Y/N)
Y
Sandbox/Demo/UserPlayground
Configuration Y –Combined withDevelopment
Development Y –Combined withConfiguration
Testing/QA Y
Training Y
User Acceptance Testing Y –Combined withTesting/QA
PerformanceTuning Y
Production QA Y
Data Conversion Y –Environmentin DEV and QA
Production Y
Other (Please describe) Y –ProductionSupportDevelopment
SAP Financials
The SAP Financials Module at its core incorporates the required capabilities to leverage your General
Ledger account structure including assets, liabilities, net position, budgetary control, revenue and
financing sources, and expenditures. In addition, it offers the capability to hide or display the applicable
fields on the transaction based upon the G/L account to be updated. This allows users to control data
entry only to the information relevant for their transaction, which allows greater reporting accuracy.
Some of the included areas of functionality are:
• General Ledger
• Accounts Payable
• Accounts Receivable
• Asset Management
• Lease Accounting

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• Fund Accounting
• Bank Accounting
• Travel Management
• Cash & Liquidity Management
• Cost Centre Accounting
SAP Human Capital Management
SAPHuman Capital Managementincludesintegrationwithinitssub-modulesaswell aswithSAPFinancials.
Includedwithinare:
• Personnel Management
• Personnel Time Management
• Payroll andBenefitsAdministration
• TalentManagement
Personnel ManagementincludesOrganizational ManagementandPersonal Administration.Organizational
ManagementenablessetupandManagementof the organizational structure andisusedtomodel yourbusiness
hierarchy,suchas differentdepartmentswithinstate.
SAP Customer Relationship Management
SAP Customer Relationship Management (SAP CRM) is a comprehensive solution for managing your
customer relationships. It supports all customer-focused business areas, from marketing to sales and
service, as well as customer interaction channels, such as the Interaction Centre, the Internet, and
mobile clients.
SAP Extended Warehouse Management(EWM)
ExtendedWarehouseManagement(EWM) offersyouflexible,automatedsupportforprocessingvariousgoods
movements andformanagingstocksinyourwarehouse complex.The systemsupportsplannedandefficient
processingof all logisticsprocessesinyourwarehouse.EWMis completelyintegratedintoInventory
ManagementandDeliveryProcessing.Businessprocesses,which youtriggerinotherapplicationcomponents,
leadto physical goodsmovementsinyourwarehouse.Youorganize,control,andmonitorthesegoods
movementsusingEWM.

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Included in this module are:
 Purchasing
 Inventory Management
 InvoiceVerification
 PlantManagement
 Environmental Health & Safety
Scope of Service Summary:
We confirm that our RFP response will create and aligndeliverables associatedwith the scope of services
including performing all tasks and producing all deliverables in the selected areas described in the
following table
Contract Attachments Describing Scope Meeting the Services and Deliverables Described of
this RFP, Respond “Yes” or “No”
Task 1 Project Management Yes
Task 2 Technical Services Yes
Task 3 Systems Analysis and Design Yes
Task 4 Configuration and Development Yes
Task 5 Data Conversion Yes
Task 6 Reporting, and Transparency &
Accountability
Yes
Task 7 Interfaces Yes
Task 8 System and Recovery Testing Yes
Task 9 User Acceptance Testing Assistance Yes
Task 10 Documentation Yes
Task 11 Training and Knowledge Transfer Yes
Task 12 ImplementationandAgencyChange
ManagementAssistance
Yes
Task 13 Post Implementation Support Yes
Project Planning
 Technical solution acquiring and deployment

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 ERP and business process customization – synchronizing existing company practices and
processes with the ERP solution or customizing it to the company processes
 Relevant tuning of the business processes to be mapped with the ERP solution and overall
business goals of the company
 Custom solution testing, prototyping – to simulate the actual business processes of the company
and test the ERP functionality through the “to be” model in a controlled environment
 Configuring the system to reveal the strength and the weaknesses of the company business
processes and further optimize them
 Test cases design, pre-production testing of the business case scenarios, bugs fixing, etc.
 Training of the team through the implementation, including those to be responsible for the post-
implementation support
Development
The development activity is carried out by the project manager along with Functional team and technical
team.
Development Team
Data Migration Landscape
As a goodpractice we recommendourcustomerstohave at leastthree environmentsforthe projecttobe
executedsuccessfully:
SAP Developmentenvironment–Most of the tasksassociatedwithProjectImplementationandCustomizations
iscarried outand thenmigratedtoQA environmentforfurthertaskexecutionasperprojectplan.
SAP QA environment– Some of the tasksassociatedwithfinal Preparationiscarriedoutinthisenvironment
before productionactivitiesare done.
SAP Production environment– ERP-GOLIVE iscarriedout inthisenvironment.Thisisthe systemthatwill be

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usedbythe businessusers.Supportingthissystemduringthe Extreme24/7 supportphase happensinthis
system.
GlobalDelivery Model

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Testing Phase
SchmidtCo Limited ERP system need to be tested thoroughly for their intricate modules, integration,
association, configurations, customizations, extensions and enhancements. Quality Assurance for these
systems incorporates not only validation of the functional processes of the applications, but also many
more things such as external integrations, migrations, performance and security checks.
Training Phase
Training of employees starts with the implementation process inthe lifecycleof the ERP implementation.
Employees of getting used to the new system in order to run the system smoothly and become self-
sufficient in order to be able to operate later, when consultants and suppliers to end and go
DocumentationPractices:
One of most important rule of thumb that our project team follows is to document every single thing!
We don’t want to create a situation where 10 yrs down the line, you as a customer did not know what
exactly we did on a project, One of our documentation specialists will be onboard with the project team
who will be overseeing good documentations. Some of the important documents used in a project are
as follows.
 Key decision documentation
 Workshop documentation
 Functional Specifications
 Technical Specifications
 Data mapping documents
 Test plan document

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 Unit & Load test script documents
 Training documents
 Cutover plan document
 Defect tracking document
Go Live Phase
At this point of time, we are done with major workflow checks – software and hardware, training and
communication with the customers. A last minute check of server, electricity lines, ISP connections, help
desk lines, Wi-Fi speed, connectivity, etc.
Along with the systems, checking the readiness of people. Checking if the staff has their user IDs created
and knows their roles before the Go – Live happens. Conducting a last system walk through will also be
beneficial.
Maintenance Phase
Post Implementation we offer Post-implementation support – on-site and offsite support, one year
compulsory, optional two-year extension every six months based on the service level agreements. Also
setting up and Setting up of Centre of Excellence for further enhancements, customizations and
development activities. Providing on-site skill enhancement for technician.
Engagement plan
Regulations and requirements
Duringthe course of the project, there are several regulations and requirementsto respect and toadhere
to. Every Organizations must ensure their compliance and conformity at various levels, and the
stakeholder plan is a great place to gather this information. Here’s a non-exhaustive list of requirements
and regulations that our organization complies to and strictly follows.
 Code of business conduct and ethics
 Anti-bribery and corruption policies
 Privacy policy
 Risk management
 Employee welfare policy
 Employee safety and wellbeing
Project stakeholders
 SchmidtCo’employees
 Top managementof SchmidtCoorganization
 The clientsof SchmidtCoorganization
 Employeesof CognizantTechnologySolutions
 Testingdepartmentof SchmidtCoorganization

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Engagement Model
CognizantTechnologySolution offersflexible engagementmodelsthatcan be personalizedtosuityour business
needs.Enterprisesface manychallengesontesting,servicemanagement,teamdynamics,businesspriorities,and
budgetary constraints. For ensuring a successful project delivery, enterprise need a customized engagement
approach that meets the requirements on various dimensions. Cognizant Technology Solution can choose from
various engagement models described below or take a tailored hybrid approach.
ProjectBased Managed Staffing/T&M
Description Projectbasedtestingengagement
withagreeddeliverablesor
resourcestohelpmeetyourproject
milestoneswithhighquality
Partnershipmodel with
endto endtestingservices
ownershipbasedonfirm
service levelsforlongterm
Highskilledresourceson
vast skill setstoworkfrom
global locations,including
onsite,offshoreorhybrid.
Applicability Immediate projecttesting
requirementstobe fulfilled
Drive to focuson core
businessandwillingnessto
trustinga specialistservice
providerforQA
Immediate resource needs
ingenericor niche skillsets
to augmentthe testing
team/deliveraproject,
withneedforhigh
flexibilitytorampupor
ramp down
Benefits Meetprojectmilestoneswith
certaintyof highproductquality
Outcome-basedservicesas
perthe service levelswith
low effortongovernance,
allowingyoutofocuson
your core business
Highflexibilitytorampup
or ramp downinquick
time,withusage-based
billing
Pricing
Models
FixedCostorT&M basedonscope
and projectplanclarity
FixedCostand/or Time
and Material
Time and Material
ProjectBased Engagements
Achieve highqualityandfastertime-to-marketforyourprojectswith CognizantTechnologySolution optimal test
approach,maturedprocessesandin-house accelerators.We supportthe clientinprojectsatdifferentstagesand
with varying requirements. Whether it is a large multi-year program with the need for a comprehensive test
strategy or an accelerated test for a web application to make it ‘ready for businessin a few weeks, we have the
right solutionforyouwitha customizedproject-basedengagement.We workcloselywithyoutounderstandthe
projectcontext, ERP implementations, testingrequirements,projectplans,post go live and provide youtailored
approach to take on the engagement based on various factors.
Projectswhere there isa good amountof clarityavailable onscope,timelinesanddeliverables,youcanopt for a
‘fixedcost’pricing model with CognizantTechnologySolution takingthe complete ownershipfordeliveryforthe
agreed scope and timelines.
Projects that are still in early stages or with unclear scope, you can opt for a more flexible ‘time and material’
pricingmodel where CognizantTechnologySolution will helpyoudefine the scope,planthe projectactivitiesand
bring in the required skilled resources as per project needs.

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Benefits:
 Assurance of meetingthe agreedprojectmilestonesorresource requirementswithrobustchange control
to handle any project changes
 Ensure quality, reliability, security and performance of your projects making them ‘ready for business’
 Complete clarity on the project progress with proactive communication and reporting dashboards
 Leverage ourbest-of-the-breedtestingprocesses,frameworksandacceleratorsforconsistencyandfaster
time-to-market.
ManagedServices
Benefitfromspecialized i ERPimplementations andtestingteam capabilitieswithapartnershipfor managedQA
services.We take care of the entireQA,PMOrequirements,includingstaffing,delivery,programmanagementand
thoughtleadership.Thisgivesyoumore time tofocusonyourcore businessresultinginmoreinnovative products,
better IT-business alignment, and improved bottom-line.
We set up dedicated Centre of Excellence customized to your needs and take complete ownership of your ERP
implementations projects, with service level based delivery. With our QA processes expertise,comprehensive
services portfolio,broad technology and tools coverage, you do not have to worry about any challenges with
respect to testing. We provide flexible resourcing allowing quick ramp up and ramp down as per businessneeds
while also ensuring that all the subject matter expertise is retained within the core team.
With a strong focus on knowledge management, creating re-usable assets and automation, we strive to achieve
continuous improvement in the business value that we deliver project on project, year on year.
Benefits:
 Dedicatedonsite/offshoretest centres forclientswithcomplete ownershipof testingservices
 Allowsyoutofocusbetteronyour core businesswithourendtoendQA servicesportfolio
 Service levels-baseddeliveryensuringhighqualityof service
 Leverage ourbest-of-the-breedtestingprocesses,frameworksandacceleratorsforconsistencyand
fastertime-to-market
 Flexible resourcingmodelswithaCore teamforknowledge retention
 Metrics deploymentatvariouslevelsforqualityandproductivitymeasurement
 Complete clarityonthe projectprogresswithproactive communicationandreportingdashboards
Staffing / Time & Material
Augment your teams with much-needed skills across the globe within hard-to-believe lead times. Cognizant
TechnologySolution hasa ready pool of resourceswithexpertise invarious services andindustryVerticals(BFSI,
healthcare,ISV,retail,e-commerce, telecom, manufacturing,etc.).We can deployresourcesonflexible termsat
your location or at our test labs at onsite/ India for you to ramp up the teams for immediate project needs. The
resourcesare well-versedwithleadingindustrytools,testingprocessesandprojectmethodologies(Agile,DevOps,
Waterfall, and Hybrid), and we ensure we get the best-fit talent for your projects. We work closely with you to
understandthe projectcontext,testingrequirements,projectplansandprovide youtailoredapproachtotake on
the engagement based on various factors.
Benefits:

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 Flexibilitytoaugmentteamatonsite clientlocationoranyof the CognizantTechnologySolution;global
testlabs(US, UK, India)
 Best-fitskillsforyourprojectsfromourglobal pool of resources
 Flexible on-demandstaffingwithabilitytoquicklyrampuporramp down
 Dedicatedaccountmanagementteamtohelpyouwithyourneedsonongoingbasis
 Accessto CognizantTechnologySolution best-of-the-breedtestingprocesses,frameworks,accelerators
and re-usable assets
 Flexible resourcingmodelswithaCore teamforknowledge retention
Vendor differentiationand value ads
Benefits of working with Cognizant Technology Solution
 SpecialistValidation/Verificationof yourERP implementations with the right solution for your context
 End-to-EndTestingservices,includingtestadvisoryservices,functionaltesting,non-functional testing,and
test automation.
 Expertise on various ERP packages and latest technologies, like Mobility, Big data, analytics, and Cloud
 CustomApproach:We utilize industrybestpracticesacrossprocessimprovementandtechnologytohelp
you eliminate risk and realize a return on ERP investment
 Flexible delivery model – on-site and off-shore options with high utilization of resources.
 Detailed test results with our customized reports (using Excel) and screen shots of key steps

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Team Structure
Key Personnel
Cognizant is an American multinational corporation that provides IT services, including digital,
technology, consulting, and operations services. ... It was founded as an in-house technology unit of
Dun & Bradstreet in 1994, and started serving external clients in 1996
Functional Team
lead
Technical Team
lead
Functional
Consultants
Developers

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Brian Humphries, Chief Executive Officer of Cognizant
Brian Humphries is the Chief Executive Officer of Cognizant and a member of our Board of Directors. In
his role as CEO,Brian sets the strategicdirection, promotes Cognizant’s values and client-firstculture and
focuses on ensuring the company’s sustainable growth and driving long-term shareholder value. Brian is
a broadly experienced technology executive with a proven track record of driving enterprise-wide
transformation through focused execution, often in challenging and highly competitive market segments.
Brian brings a global perspective and a keen knowledge of our business and the technologies with which
we innovate. Prior to Cognizant, he served as Chief Executive Officer of Vodafone Business from 2017
until 2019, a division of Vodafone Group that accounted for nearly a third of its parent company’s service
revenue with approximately €12 billion in sales globally during 2017–2018. Humphries joined Vodafone
from Dell Technologies where his positions from 2013 to 2017 included President and Chief Operating
Officer of its Infrastructure Solutions Group, President of Dell’s Global Enterprise Solutions (a group with
approximately $15 billion in revenue), and Vice President and General Manager, EMEA Enterprise
Solutions. Before joining Dell, Humphries was with Hewlett-Packard where his roles included Senior Vice
President, Emerging Markets, Senior Vice President, Strategy and Corporate Development, and Chief
FinancialOfficer of HP Services. The early part of his career was spent with Compaq and Digital Equipment
Corporation.
President, Cognizant Digital Business

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Malcolm Frank is President of Cognizant Digital Business. In this role, Malcolm oversees
Cognizant’s broad digital services portfolio. This includes Digital Strategy, Artificial Intelligence &
Analytics, Interactive, Digital Engineering, IoT, Digital Content Platform, and Cognizant’s Accelerator
Program which incubates new industry-specific digitalventures. Prior to this role, Malcolm was Executive
Vice President, Chief Strategy Officer and Chief Marketing Officer.
Executive Vice President and President, Global Growth Markets
Santosh Thomas is Cognizant’s Executive Vice President and President, Global Growth Markets, which
comprise Europe, Asia-Pacific, Middle East and Latin America. He has held this position since August
2016. In this role, Santosh runs the company’s market strategies and day-to-day operations, which
includes managing client relationships, sales, profit and loss, and nearshore delivery, among other
responsibilities. Santosh served as Head, Growth Markets for Cognizant from 2011 to July 2016. Prior
thereto, from 1999 to 2011, he held various senior positions at Cognizant, including leading Continental
European operations and various roles in client relationships and market development in North America.
Global Delivery Head, Enterprise Application Services at Cognizant
Rajesh is a visionary, global business leader and technology executive managing a $2 Billion portfolio
comprising of Fortune 500 clients delivering all-round growth across sales anddelivery. In his current role
as the Global Delivery Head of Enterprise Application Services (EAS), Rajesh is focused on helping clients
across industries reimagine their enterprise processes like Human Capital Management, ERP, Supply
Chain, Customer Experience and Integration leveraging Cloud and on-premise platforms like Salesforce,

21. 21
SAP, Oracle, Pega and other products. In his stint 20 years stint at Cognizant, he has incubated several
business units like Manufacturing, Logistics Energy and Utilities, Engineering Services(IOT) and most
recently the Salesforce practice. Rajesh brings inspiring leadership qualities coupled with a strong
foundation in technology, business development and P&L management. With a good blend of strategic
and operational focus, Rajesh has also led transformation programs that have an impact on the entire
organization
Enterprise Application Systems Core Team
G R REDDY HARISH, SENIOR PROJECT MANAGER
Harish has been with Cognizant Technology for 9 years
and he has extensive experience implementing large-
scale projects, including multiple SharePoint Intranet/
Extranet/ Internet and international eCommerce
solutions. Although his primary focus is on SharePoint,
his practice includes many consultants whose primary
focus is on custom development, both .NET and Java,
SAP. He has worked extensively on ERP implementation
projects with huge team members.
AISHWARYAGHALE, NON-FUNCTIONALTEST LEAD
SHWETA HAJARI, FUNCTIONALTEST LEAD SYSTEM
INTEGRATOR
Aishwarya has been employed by Cognizant
Technology for 5 years and possesses a deep
understanding and experience in strategy, project
planning, consultative guidance, network,
telecommunications, storage, cloud, virtualization
(VMware and Hyper-V) and applications architecture as
it relates to infrastructure. Although she has experience
in many technologies, her primary focus has been
performance testing and ERP based solutions.
Shweta has been with Cognizant Technology for over 5
years. She is experienced in all aspects of functional
testing including Integration, End to End, Regression
and UAT, using a variety of manual and automated
techniques. She has also played a very strategic role for
our clients by providing enterprise wide ERP
implementation process and assistance.

22. 22
DEEPTI PADIHARY, FUNCTIONAL AND NON-
FUNCTIONAL TESTER,SYSTEM INTEGRATOR
Deepti joined Cognizant Technology 3 years ago and
quickly took on the role of functional and non-
functional tester. He has strong experience with
manual E2E testing in production like environment.
Also, he has expertise in many BI arenas including
strategic solution design, relational database and data
warehouse design, end user report development,
SRIVATSA R, FUNCTIONAL TESTER
Srivatsa joined Cognizant Technology 3 years ago and
quickly took on the role of functional tester. He has
strong experience on SAP Functional (MM and SD)
modules and knowledge of QC Tool. He has good
communication skills with knowledge of
documentation and testing tools. He has good
analytical skills and is a quick learner and a good team
player. He ensures that all test results, defects and
potential risks and issues are properly identified, fully
documented in the test tool and forwarded to the
development team.
Work Breakdown Structure
Figure 1: WBS of Project

23. 23
Figure 2: WBS of service
Figure 3: WBS for Test Execution

24. 24
Project Timeline

25. 25
SLA and Metrics
The intention of this Service Level Agreement (SLA) is to ensure the proper understanding of
the service that is being provided by Cognizant Technology Solutions to SchmidtCo.
Service Objectives
The services have been categorized into the following divisions as requested by SchmidtCo:
 Solution Development Services: We will be providing, implementing and configuring
of the ERP solution for SchmidtCo. We will be integrating various business data like
finance, contractual data into separate ERP modules for the ease of use of the
employees of SchmidtCo.
 Feedback and Monitoring: We will be providing a proper structure for the
monitoring and functioning of the ERP system.
 Project Management Solution: We will be completing the entire implementation,
deployment of the solution and the training activities of the SchmidtCo employees
within the stipulated time of one year.
 Technical Solution: We will be giving support services to SchmidtCo for the
installation of hardware at the data centers for meeting the hardware requirements
of the ERP solution.
 Training: All the concerned employees of SchmidtCo will be given proper training
regarding the usage of the ERP system. They will also be provided with training
manuals and rulebooks regarding the same.
Cost Analysis
The following costing table has been developed keeping in mind the requirements elicited
by SchmidtCo. The following data is suggested:
 Assuming 4 weeks per month
 Working days = 5 days/week
 Working hours = 9 hours/day
 Trainers working hours = 3 hours/day
 Operational support pricing after implementation = $15/hour

26. 26
Role Months Onsite
hours
Offsite
hours
No of employees
Project
Manager
12 225 1,935 1
Business
Analyst
2 225 90 1
Team Lead-
Developers
9 0 1,620 1
Team Lead-
Testing
8 0 1,440 1
Developers 9 0 1,620 8
Testers 8 0 1,440 5
Trainers 1/4 20 0 2
Support 1 180 180 3
Cost calculation
Role Offsite
cost per
hour
Offsite
hours
Total
offsite
cost
Onsite
cost per
hour
Onsite
hours
Total
onsite
cost
Total cost
Project
Manager
$60 1,935 $1,16,100 $70 225 $15,750 $1,31,850
Business
Analyst
$45 90 $4,050 $50 225 $11,250 $15,300
TL-
Developers
$50 1,620 $81,000 - - - $81,000
TL - Test $50 1,440 $72,000 - - - $72,000
Developers $35 12,960 $4,53,600 - - - $4,53,600
Testers $30 7,200 $2,16,000 - - - $2,16,000
Trainers - - - $25 40 $1000 $1000
Support $20 180 $3,600 $20 360 $7,200 $10,800
Total cost $9,81,550
Travel Cost $5000
Other Expenses (legal, accommodation
etc)
$5000
Total project cost $9,91,550
Thus, the project cost is estimated to be around $9,91,550

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As requested by SchmidtCo, we have divided the pricing into 4 different categories:
 Price for the usage ready model = $9,69,750
 Price for support services after adopting the model = $10,800 after implementation
and $15/hour for on-demand post-servicing support
 Price for skill augmentation of SchmidtCo = $1000
 Price for legal formalities and other expenses = $10,000
References
These are some of the references that we are pleased to provide you. These are some of our
clients to which we provided a similar type of service.
Sr.No Organization Location
1 ABC Pvt Ltd Wichita, Kansas
2 PQR Technologies Sacramento, California
3 ZXY Infotech Austin, Texas